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Hotel Ritz, Madrid

#20 of 454 Hotels in Madrid
Certificate of Excellence
Plaza de la Lealtad 5, 28014 Madrid, Spain
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Hotel Ritz, Madrid
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Hotel Ritz, Madrid
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1,032 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed in The Ritz Madrid for the weekend. The front desk agents were fair, not too hospitable nor welcoming.We had a one bedroom suite which was very old and run down. Rooms definitely need upgrading and repair. The bathroom was extremely small for a one bedroom suite. Our room was assigned on the first floor of the hotel which had... More 

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Lafayette, California
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Starting with its near perfect location, adjacent to the Prado, a block from Retiro Park, and very close to three other museums I love to visit, this hotel can't be beat. The dramatic, old school Madrid lobby with its grand staircase exudes elegance and the outdoor courtyard restaurant is both relaxing and refreshing with its shaded tables, its misters, and... More 

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Lisbon, Portugal
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Beautiful old world hotel. Stunning old world charm hotel. Great service. Great staff and Concierge service. Spotlessly clean rooms. Amazing housekeeping service. Great gym. Central location to everything. Loved it.

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HotelRitzMadrid, Gerente at Hotel Ritz, Madrid, responded to this review

Dear Mr. Corradi, Thank you for your interest in Hotel Ritz Madrid and your recent stay with us. It is a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the... More 

Kobe, Japan
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Our 4nights stay began at the reception in the very small corner . Taken to a "superior"room and welcoming sweets gave us a piece of mind untill I went into the bath room. Due to the lift shaft the bath room is strangely designed and Narrow corner of wash basin top hits the bone . The smell of the sewage... More 

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HotelRitzMadrid, Gerente at Hotel Ritz, Madrid, responded to this review

Dear Koji2015, Thank you for taking the time to tell us about your stay at Hotel Ritz. I am so sorry that the room assigned did not meet your expectations; please allow me to express my sincerest apologies. Please, contact the front desk and we will make our utmost in order to improve your stay with us. I hope that... More 

Tucson, Arizona
Level Contributor
139 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stopped in for a glass of wine on the street-level terrace and were welcomed by a gracious staff. The music from the piano, soft voices of other guests and the soothing sound of the fountain made our evening perfect. Rose and Enrique, our two waitstaff brought us cold glasses of Andalusian vino blanco with appetizers. The white lights around... More 

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HotelRitzMadrid, Gerente at Hotel Ritz, Madrid, responded to this review

Dear Yumaborn, Greetings from Madrid and thank you very much for choosing hotel Ritz for having a drink! The entire team is glad to read that you have enjoyed so much your time in our garden! We all look forward to welcoming you back very soon to the Ritz Madrid! Francisco García de Oro F&B Director More 

New York, NY
Level Contributor
67 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I spent three nights at the Ritz at the end of a two-week vacation to northern Spain. Our stay was satisfactory but by no means outstanding or memorable, and we wish we had tried a smaller boutique hotel such as we found in Barcelona (The Mercer), or a truly grand and updated palace of the sort we... More 

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HotelRitzMadrid, Gerente at Hotel Ritz, Madrid, responded to this review

Dear NiceNYer, Thank you for taking the time to tell us about your stay at Hotel Ritz. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However I am glad that you enjoyed our Goya Restaurant and our location. At Hotel Ritz we continuously strive to meet your needs... More 

Richmond, Virginia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First of all, let me compliment the staff of this historic property. They are truly amazing. I have food allergies, and everyone (from the maids to the hostesses to the servers) went out of their way to keep me from getting sick. They were all wonderful and went the extra mile. The hotel is located centrally, a quick walk to... More 

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HotelRitzMadrid, Gerente at Hotel Ritz, Madrid, responded to this review

Dear Pecadora, Greetings from Madrid and thank you very much for choosing hotel Ritz for your stay in Madrid! The entire team is glad to read that you have enjoyed so much your stay, specially our location and all your special requirements! Now we are part of the Mandarin Oriental Family and the renovation will came shortly, so we hope... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Hotel is nice right at the centre closed to the Parliament and Congress. Within walking distance to many places. Make sure you bring your nice cosy hat as it could be a very hot day. No need to carry you bottled water as you'll be drinking hot water lots of small cafe anyways. Starbucks at the corner across the road... More 

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HotelRitzMadrid, Gerente at Hotel Ritz, Madrid, responded to this review

Dear Nancee M, Greetings from Madrid and thank you very much for choosing hotel Ritz for your stay in Madrid! The entire team is glad to read that you have enjoyed so much your stay, specially our great location! We all look forward to welcoming you back very soon to the Ritz Madrid! Clara López Arquillo Rooms Division Director More 

Oslo, Norway
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The luxury feeling starts at once, and especially when you get of of you (hotel) Limo, after they have picked you up at the airport. The staff is impeccably dressed, the interior and the flower decorations are fantastic. The Hotel is located super-central in Madrid, and the hotel garden is delightful, here we enjoyed our chilled afternoon Cava, after cycling... More 

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HotelRitzMadrid, Director de Relaciones con Clientes at Hotel Ritz, Madrid, responded to this review

Dear Rossin, Thank you for your interest in Hotel Ritz Madrid and for your stay with us! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the... More 

Brighton and Hove, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What do you expect when you stay at The Ritz? A beautiful setting, top quality service and attentive staff. Well that is what you get. Nothing was too much trouble. From the moment you walk in you are left wanting for nothing. What is more this is all done with the least amount of fuss. I could perhaps find one... More 

Was this review helpful? Yes
HotelRitzMadrid, Gerente at Hotel Ritz, Madrid, responded to this review

Dear Clive, Greetings from Madrid and thank you very much for choosing hotel Ritz for your stay in Madrid! The entire team is thriller to read that you have enjoyed so much your stay with us, specially our terrace, gardens and service! We all look forward to welcoming you back soon to the legendary Ritz Madrid! Regards, Francisco García de... More 

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Staying in Paseo del Prado

Neighborhood Profile
Paseo del Prado
The area around the elegant Paseo del Prado boulevard is much-visited by both locals and tourists. The world-famous Prado, the Reina Sofia, and the Thyssen-Bornemisza museums form a triangle of art and culture that spans this grand and beautiful avenue. On weekdays, the Prado Museum opens its doors for free after-work hours, drawing a diverse and excited queue of art lovers that wraps around the block. Palacio de Cibeles and Círculo de Bellas Artes cultural centers are other artsy hangouts to check out, with rooftop bars that provide impressive views of the city. While the Paseo del Prado and its roundabouts form a busy throughway in Madrid, a broad green pedestrian park in the middle is a calm and gorgeous place for a relaxing stroll. Just east of the museums, the Retiro Park is always a confluence of activity as families and friends of all ages take to the pretty paths and lawns to stretch their legs or to have a picnic.
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