We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 458 Madrid hotels

The Westin Palace Madrid

5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain
Hotel website
Hotel amenities
Special Price
10% off room rate
Save Saved
You added The Westin Palace Madrid to your Saves list
The Westin Palace Madrid
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
88%
Ranked #11 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
TexasTravler45 San Antonio, Texas
  • Overview
  • Reviews (2,110)
  • Photos (1,414)
  • Amenities
  • Room tips (295)
  • Location
  • More
Write a Review

2,110 people have reviewed this hotel

Traveler rating
    1,283
    582
    163
    59
    23
See reviews for
419
871
85
322
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
San Antonio, Texas
Top Contributor
164 reviews 164 reviews
49 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our tour stayed here 3 nights and we wished we stayed 3 weeks. close to everything we needed, including the Prado Museum, shopping and restaurants. this is one of the nicest hotels we have stayed at during our vacations. staff is amazing, breakfast buffet is outstanding, the rooms are perfect...what else can I say. easy walking to everything and we... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for such a great review! All of the Westin Palace, Madrid team are very happy to read that you enjoyed the city due to the hotel location and we were able to exceed your expectations with the service received. Looking forward to welcome you again in a near future, Best regards, Paloma H More

london
Contributor
20 reviews 20 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed yesterday NEW

This hotel has probably the worst customer service I came across.Thorough my stay I was greeted only once... by a room maid. Check-in experience wasn't exactly welcoming or professional. No simple good morning or how are you, nor any explanation as to what SPG Gold benefits are at The Westin Palace. At the end of checking in no help offered... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor Thank you for your review I apologize for not having met your expectations with the service and room received at your arrival. I share all good and less good reviews with my team so that we can learn from our mistakes and improve continuously the service When we meet and exceed expectations we celebrate. When we do not... More

Long Beach, CA
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed here again for 1 night using our cash and points with Starwood. The hotel is luxurious and the bathroom is amazing!! I don't think the bed is a King, but I think we had a Queen, so that was a little disappointing. The location is perfect and there's even more restaurants and bars open by the hotel now.... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your review and for expressing your wish to return to the hotel! We are happy to read that you liked the hotel location as well as the room view. Regarding the Wifi connection, we would like to inform you that we have free wifi in all the lobby... More

Orange, California, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Amazingly beautiful hotel, in a amazing, central location. During our trip to Spain we stayed here twice, upon our arrival and during the last few days of our trip. Upon our arrival we were upgraded from a junior suite to an executive suite, which was very nice and very spacious. The second time we stayed we had a basic room,... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write your review about the two stays with us. We are happy to read that you enjoyed the city due to the hotel location- Looking forward to welcome you again in a near future, Best regards, Paloma H More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is amazing! what a place.. we were welcomed and given such a great room, the bed was one of the most comfortable beds i have EVER slept on. I wish we could of stayed longer it was so fantastic.

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your great experience during your stay! We are happy to read that we exceeded your expectations with the hotel location, our heavenly bed and with the service provided by our staff. Looking forward to welcome you again in a near future, Best regards, Paloma H More

Toledo, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As many people have said, great central location, comfy beds, clean, nice buffet breakfast option. There is a charge for in-room Wifi (free only to difficult to attain) highest reward level. Wifi is free in the lobby and business center. Loved the hair dryer in the bathroom - good quality.

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for taking the time to write you review about your experience with us! Happy to read that we were able to exceed your expectations! Looking forward to welcome you again in a near future, Best regards, Paloma H More

Montreal, Canada
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

this is one of the more memorable Westin to stay at. The lobby and the restaurant are beautiful in the grand European tradition. In the same tradition the rooms are shabby but not at this Westin. Rooms are full of light and smell fresh. Staff is really welcoming and the hotel is comfortable and relaxing. Walking distance to night life,... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your nice review about your last stay! We are happy to read that we were able to exceed your expectations with the hotel itself and the service provided by our staff. Looking forward to welcome you again in a near future, Best regards, Paloma H More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This was my third stay at this hotel, although not for several years. Whether for business or tourism, the location is fantastic. It's walking distance to all the main attractions, near the metro and is a historic hotel. It is beautifully decorated and has clearly thought about how to mix the historic elements with some necessary updates. The standard rooms... More

Was this review helpful? Yes 1
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking your time to write your review about your last stay with us. We are happy to read that you enjoyed and liked the hotel location. I apologize as we didn't exceed your expectation on this occassion with the service provided by our staff and breakfast. I share all good and less good reviews with... More

Phoenix, Arizona
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Another Westin... these are great places to stay. The only small complaint I have is that we got there about 3 hours before check in and succumbed to the "you can upgrade for 39 Euros a night" if you want to check in now... which really was just a regular room.. but it was a ver long flight :) ....... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for taking the time to write your nice review about your stay! Happy to read that we exceeded your expectations with the hotel location as well as the room and the service received, Looking forward to welcome you again in a near future, Best regards, Paloma H More

Senior Contributor
26 reviews 26 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Westin Palace in Madrid is one of my favorites. The lobby bar is inside a large conservatory and makes for a great place to enjoy a drink or meal. Centrally located close to many of Madrid's highlights.

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your review about the hotel. We are happy to read that we are one of your preferred hotels! Looking forward to welcome you again in a near future, Best regards, Paloma H More

Owners: What's your side of the story?
If you own or manage The Westin Palace Madrid, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to The Westin Palace Madrid? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood EMEA, Expedia, Orbitz, Tingo, Hotels.com, Travelocity, Otel, TripOnline SA, BookingOdigeoWL, Priceline, Amex and Venere so you can book your The Westin Palace Madrid reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

1,414 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (938)
Viewed
Room/suite (215)
Viewed
1:42
Videos (6)
Viewed
View from room (27)
Viewed
Hotel & grounds (246)
Viewed
Dining (93)
Viewed
Bathroom (68)
Viewed
Family/play areas (1)
Viewed
Pool/beach area (1)
Viewed
Other (281)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (426)
Viewed
Amenities (60)
Viewed
Deluxe Room #428 (42)
Viewed
Executive Room #136 (59)
Viewed
Junior Suite #355 (49)
Viewed
Restaurants and Bars (24)
Viewed
The Hotel (71)
Viewed
The Royal Suite (121)

Management photos: Courtesy of the property manager

Viewed
All management photos (51)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (11)
Viewed
View from room (1)
Viewed
Dining (7)
Viewed
Other (23)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#5 Romantic Hotel in Madrid #5 Family Hotel in Madrid #8 Business Hotel in Madrid #9 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
Number of rooms
468

See which rooms travelers prefer