Stayed at the Palace with our tour group in May. Very busy place; lots of business people and tourists and the lobby can be a bit loud. The location is EXCELLENT; close to all major attractions and within walking distance to shopping and restaurants. Rooms were comfortable and clean however there was no turn down service. Breakfast buffet was very... More

The Westin Palace deserves its five star rating. The property, location and staff are all deserving of five stars. From the time we were picked up at the airport we have been greeted by name and taken care of as if we were family. (for 101 euro the car should have been equipped with waters and hand cloths after the... More

Everything was great at our stay at the Westin Palace , we had upgrade to a beatiful suite, and we were treated as kings, breakfast buffet has everything and you can ask for whatever you like. For an hotel with that many years has been kept in perfect condition More

The Palace is like an old, reliable, very polite old friend you have in a far-off land of wonder. We love coming to this hotel after the long exhausting flight from the States and invariably finding our rooms ready, no matter how early we arrive. This is our fifth stay here and the service is as good as ever. even... More

Very good hotel, with everything running like clockwork. The rooms are comfortable and luxurious, and the breakfast is excellent. Staff were efficient and helpful, and the wine shop in the lobby is definitely worth a visit. More

Stayed at the Westin Palace Madrid during Thanksgiving 2011. Great location to the Prado museum and within walking distance to a self-service laundromat which was great after eight days of living off a suitcase. Very nice room with Westin Heavenly bed which was definitely heavenly on par with the W signature bed in the W Barcelona. Being that we must... More

World class hotel in a formal city. Check-in was a non-issue, room was ready ahead of time. The rooms are quite small, even by European standards. We chose to upgrade to the king suite (without the view so we could have quiet) and with a little bit of hesitation on our part the price of the upgrade came down. The... More

The Westin Palace is one of those rare early 20th century buildings that make you feel you're living in another era. From the elegant lobby to the beautiful interior corridors the entire ambiance is regal. The stunning stained glass dome should be in a museum. The staff is superb: the reception desk, the concierge, housekeeping and most of all the... More

The Palace is a beautiful hotel, and as all Westin Hotels it has every commodity one could expect, except maybe for a coffee maker - but it seems like a European thing not to have in-room coffee. We got mixed feelings about the staff. Front desk and concierge were helpful and friendly, but whoever was standing at the entrance ignored... More