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All 458 Madrid hotels

The Westin Palace Madrid

5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain
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88%
Ranked #11 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Mark K Orange, California, United States
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2,177 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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English first
Orange, California, United States
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Amazingly beautiful hotel, in a amazing, central location. During our trip to Spain we stayed here twice, upon our arrival and during the last few days of our trip. Upon our arrival we were upgraded from a junior suite to an executive suite, which was very nice and very spacious. The second time we stayed we had a basic room,... More

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Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is amazing! what a place.. we were welcomed and given such a great room, the bed was one of the most comfortable beds i have EVER slept on. I wish we could of stayed longer it was so fantastic.

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Toledo, Ohio
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As many people have said, great central location, comfy beds, clean, nice buffet breakfast option. There is a charge for in-room Wifi (free only to difficult to attain) highest reward level. Wifi is free in the lobby and business center. Loved the hair dryer in the bathroom - good quality.

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for taking the time to write you review about your experience with us! Happy to read that we were able to exceed your expectations! Looking forward to welcome you again in a near future, Best regards, Paloma H More

Montreal, Canada
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

this is one of the more memorable Westin to stay at. The lobby and the restaurant are beautiful in the grand European tradition. In the same tradition the rooms are shabby but not at this Westin. Rooms are full of light and smell fresh. Staff is really welcoming and the hotel is comfortable and relaxing. Walking distance to night life,... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your nice review about your last stay! We are happy to read that we were able to exceed your expectations with the hotel itself and the service provided by our staff. Looking forward to welcome you again in a near future, Best regards, Paloma H More

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was my third stay at this hotel, although not for several years. Whether for business or tourism, the location is fantastic. It's walking distance to all the main attractions, near the metro and is a historic hotel. It is beautifully decorated and has clearly thought about how to mix the historic elements with some necessary updates. The standard rooms... More

Was this review helpful? Yes 1
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking your time to write your review about your last stay with us. We are happy to read that you enjoyed and liked the hotel location. I apologize as we didn't exceed your expectation on this occassion with the service provided by our staff and breakfast. I share all good and less good reviews with... More

Phoenix, Arizona
Contributor
13 reviews 13 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Another Westin... these are great places to stay. The only small complaint I have is that we got there about 3 hours before check in and succumbed to the "you can upgrade for 39 Euros a night" if you want to check in now... which really was just a regular room.. but it was a ver long flight :) ....... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for taking the time to write your nice review about your stay! Happy to read that we exceeded your expectations with the hotel location as well as the room and the service received, Looking forward to welcome you again in a near future, Best regards, Paloma H More

Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Westin Palace in Madrid is one of my favorites. The lobby bar is inside a large conservatory and makes for a great place to enjoy a drink or meal. Centrally located close to many of Madrid's highlights.

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your review about the hotel. We are happy to read that we are one of your preferred hotels! Looking forward to welcome you again in a near future, Best regards, Paloma H More

Boston, Massachusetts
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I really like this hotel. I have stayed there twice in the last 4 months. Both times, the staff was friendly and professional, my room had been lovely, very clean and well appointed. The location is great. Easy walk to Plaza Mayor, Puerto Del Sol, the Prado, etc. It is a beautiful, historic building with gorgeous public areas. I would... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write your great review about your stays with us in the past 4 months and for recommending us! Looking forward to welcome once again in a near future, Best regards, Paloma H More

Charlotte, North Carolina
Contributor
13 reviews 13 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First, we used points for our room, so I cannot comment on pricing. However, the experience was incredible. Historic hotel, unbeatable location, great service, and good food. The hotel is close to Retiro park, across from the Prado, and down the street from the Thyssen. Plaza Mayor is about a (easy) twenty minute walk west and the Palace / Cathedral... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your great review about your stay and for recommending us! We are happy to read that you enjoyed the city as well as the hotel and its services. Looking forward to welcome you again in a near future, Best regards, Paloma H More

Avon, Connecticut
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

When the cab pulled up we were a little dismayed, they dumped us in the middle of the street and we had to run across with our luggage hoping we didn't get hit by a car. Once safely in the hotel we were extremely satisfied with our choice of hotels. This hotel will not disappoint the location was amazing, right... More

Was this review helpful? Yes 1
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for having taken the time to write your great review about your stay. We are happy to read that, after the taxi experience, you enjoyed the city due to the good hotel location and we were able to exceed your expectations with the hotel itself and the service provided by our staff. Looking forward... More

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Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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Deluxe Room #428 (42)
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Executive Room #136 (59)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#5 Romantic Hotel in Madrid #5 Family Hotel in Madrid #8 Business Hotel in Madrid #9 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
Number of rooms
468

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