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All 458 Madrid hotels

The Westin Palace Madrid

5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain
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88%
Ranked #11 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
IRELANDSMAN Torremolinos, Spain
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2,163 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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English first
Torremolinos, Spain
Top Contributor
125 reviews 125 reviews
48 hotel reviews
745 helpful votes 745 helpful votes
5 of 5 stars Reviewed yesterday NEW

One of the great joys in my life is when i spend some nights here at this great hotel each year. Staff are so gracious and as a return Lifetime Platinum guest they always ensure your stay is memorable. Where possible a delightful suite is given. Housekeeping are discreet and quality linens are always provided. The only issue i have... More

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New York City, New York
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

We only stayed in Madrid to fly in and out for a trip to southern Spain. Staying at the Westin Palace Madrid was the perfect bookend for our trip. They eased all the stress and anxiety of travel with friendly and efficient service. We arrived at 9am and they had a room ready for us! Any request from the room... More

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Toronto
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is quite impressive! It is an old building, huge beautiful rooms with renovated bathrooms. The top lobby, with the restaurant and the bar, is a great place to unload and just sit and rest a bit. It is a beautiful place, breakfast is great and brunch on Sunday has opera music!! Would love to return! The location is... More

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New York City, New York
Top Contributor
286 reviews 286 reviews
30 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This hotel is an iconic hotel in Madrid. Very old school entrance and very grand. The rooms were average size but the floors and rooms definitely need an upgrade. The location of the hotel is excellent. Walking distance to many attractions and public transport. The lobby us beautiful and great for drinks. We had dinner one night at the Rotunda... More

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New York City, New York
Top Contributor
71 reviews 71 reviews
71 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great location, once the nicest parts of Madrid, good access in central Madrid for airport. Front desk staff highly efficient and friendly (have stayed three times this year, and each consistent on this point). Huge hotel, losing its historical personality with "Westin meets Alfonso XIII" aesthetic- so much potential lost.

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write this review. We are pleasant to read that we exceeded your expectations with the service received during your three visits and you enjoyed the hotel location. Looking forward to welcome you once again, Best regards, Paloma H More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 2 night and didn't want to leave. Truly majestic and a great hotel. World class decor and service. With some initial check in hick ups which was forgotten after you see the quality of the hotel location and service. In terms of location walking France from all sights and city centre. Highly recommended Slightly pricey but you get... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your great review about your stay and for recommending us! Truly appreciate your nice words for our hotel and its service. Looking forward to welcome you again in a near future, Best regards, Paloma H More

NY
1 review
5 of 5 stars Reviewed 1 week ago NEW

This hotel is beautiful and has a helpful staff. My husband and I were there for a total of 3 nights. I had a problem printing boarding passes for our flight home. The gentleman in the business center tried to help me,and when he failed, he called the airline for me. We had a problem with the air conditioning,and when... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your nice review about your stay! Great to read that we were able to exceed your expectations with the service provided by our staff. Looking forward to welcome you again in a near future, Best regards, Paloma More

nashville
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 1 week ago

We just got back from four nights at the Westin Palace. It was in the perfect location - walking distance to most sights, metro, etc. in the heart of Madrid. Did not feel like a chain hotel at all as it is actually an old hotel with a very grand feeling. We had an "upgraded" room, which had a lovely... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your great review about your stay during this month. Happy to read that we exceeded your expectations with the hotel location as well as the breakfast and service received. Looking forward to welcome you in a near future, Best regards, Paloma H More

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for four nights with work, the hotel it self looks very nice and is great for a work convention. The food was adequate and the staff friendly. The hotel gym was small but effective. The rooms are lovely and big, however on my first night I was put in a smoking room which was horrible. I complained... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write your review about your stay in May 2014. We are happy to read that you liked the hotel for work convention as well as the hotel itself, the food and the service provided by our staff I apologize as we didn't exceed your expectations with the first room received and... More

Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful grand interior and elegant fixtures and fittings, this hotel fits the label "Palace". Came here with my family for a first-time tour of Spain, this is the ultimate Westin. Location is central and within walking distance or subway ride to major landmarks and parks. The vicinity is safe and secure with numerous police presence (obviously guarding public buildings). Staff... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your great review about your stay on September 2013 and for recommending us! We are happy to read that we were able to exceed your expectations with the service received and with the hotel itself. Looking forward to welcome you again in a near future, Best regards, Paloma... More

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Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#5 Romantic Hotel in Madrid #5 Family Hotel in Madrid #7 Business Hotel in Madrid #8 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
Number of rooms
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Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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