We just finished our 3 nights stay on June 1st. Westin Palace is a very beautiful hotel & in a great location in Madrid. Very helpful staff, warm and friendly. We had a great room over looking the fountain. We ate their breakfast buffet every morning and it was really good, great atmosphere and beautiful setting. Free bottled water everyday... More

This hotel is one of several in the heart of Madrid at the Neptune fountain. The three most famous art museums are within easy walking distance and two are within sight of the front door. The hotel is what you'd expect from a Westin...nice and not inexpensive. At that location I would not have been terribly surprised if it had... More

We just spent the last four days at this Westin and were extremely impressed. Since we were using Starwood points, we were concerned we might end up in a less desirable room, but that was not the case at all. We felt very welcome and every one of the folks at the concierge desk was helpful with all of our... More

The best thing I can say about this hotel is that it is in a great location. I love old hotels but this one needs to have a lot more work done on it. We were upgraded to a large and elegant suite but it was worn looking and smelled bad. The common areas, like the lobby, are crowded and... More

Stayed 4 nights in this hotel. Overall everything in the hotel works flawlessly. The location is great for a tourist wishing to explore Madrid -- pretty much everything can be reached with a short walk. The bar/resto under the big dome is excellent. One minor bother was that wifi is not free -- for a hotel this pricey one would... More

Great old building that Westin remodeled. Terrific location close to the Prada and easy walks to the main squares. I really like the fact that we got a rate that included free internet, wifi, and any movies they offered... and breakfast buffet every morning under the beautiful stained glass rotunda.

it was our first visit in Madrid and my wife with me were very impressed by this Hotel great breakfast under a dome all people working on site a very dedicated to us we were staying 4 days and we are able to recommend this hotel any time and without any hesitation when we are SPG preffered guest the upgrade... More

Beautiful lobby, great bar and restaurant in the atrium (a little pricey) but very comfortable. Staff very attentive, informative and polite. I had an executive bedroom which was very comfortable. Despite a demonstration on the roads (avregular event in Madrid, it appears!), i could not hear a thing even though my room overlooked the road. Will definitely stay again -... More

Stayed at the Palace with our tour group in May. Very busy place; lots of business people and tourists and the lobby can be a bit loud. The location is EXCELLENT; close to all major attractions and within walking distance to shopping and restaurants. Rooms were comfortable and clean however there was no turn down service. Breakfast buffet was very... More