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All 458 Madrid hotels

The Westin Palace Madrid

5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain
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88%
Ranked #10 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
NCFamilyGuy Greensboro, North Carolina
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2,150 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (301)
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Greensboro, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Perfectly situated in the heart of Madrid the Palace Hotel is a joyous classic. If the name "Westin" normally gives you a B+ vibe you will be happily surprised by this hotel. There is nothing chain or Westin-ish about it. It's just a glorious 100+ year old hotel. We had adjoining rooms on the fifth floor. Both were clean and... More

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Manchester, United Kingdom
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Westin Palace Madrid, good interior, Excellent building, basically night time, to many primary reason to stay this hotel, central location, landmarks, tourist attractions, museums, parks and other,

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Lawrence, Kansas
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This majestic building was built to be a grand hotel at the turn of the century and it still retains that feel - large marbled lobby, an elegant staircase, gilded fixtures, beautiful tapestries in the dining room, wide hallways and doorbells for each room. Kudos to the Westin for not "westinizing" it and changing the interior to a homogenous neutral/beige... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your nice review about your stay with us. We celebrate that you enjoyed the hotel location and its historical feeling as well as the service provided by our housekeeping staff. Looking forward to welcome you again in a near future, Best regards, Paloma H More

Lutz, Florida
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

As an SPG platinum (requalified recently), I had the opportunity to spend a few days here earlier this year. There are 3 primary reasons you stay at this place. First it has an awesome central location from where you can walk to the tapas district and a wide variety of tourist attractions as well as restaurants and food. Second, the... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write your great review about your stay last February and for your Loyalty to Starwood Hotels & Resorts. We are happy to read that you recommend us and the three stong reasons that the hotel has and you enjoyed! Looking forward to welcome you again in a near future, Best regards,... More

Toronto, Canada
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I absolutely loved staying here! The hotel is beautiful and the service was top notch. The man who checked us in, I believe his name is Jorge, was really friendly and kindly upgraded me to a premium room since I was traveling with my bf. The room is spacious and comes with the usual amenities. They have complimentary coffee or... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write this wonderful review about your stay and for participating in our Green Program (Make a Green Choice). Looking forward to welcome you again to your "home" in Madrid, Best regards, Paloma H More

Connecticut
Contributor
12 reviews 12 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The Westin Palace has some good and some not so good features. The hotel is in an excellent location close to major attractions - and has great Wi-Fi. The breakfast is very good and quite extensive. However, for the traveler looking for more, the carpets need updating, the rooms need refreshing and service is suboptimal. The concierge service was almost... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write your review- We are happy to read that you liked the hotel location and enjoyed the breakfast. I apologize as we were unable to exceed your expectations with the service received Like with other reviewers when they praise the service and the facilities of the hotel we celebrate; when we... More

New York, NY
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Better than the St Regis in NYC Amazing rooms abs detail everywhere - you will feel like a Saudi prince. Front desk service is exceptional. Staff are far better than anywhere I have stayed. It's in the heart of the city which is great for accessing tours, shipping and museums. I am a Platnium guest and can tell you this... More

Was this review helpful? Yes 1
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your great review about your stay with us. We are happy to read that we exceeded your expectations in all aspects! Looking forward to welcome you again in a near future, Best regards, Paloma H More

Brooklyn, New York
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel has many charms--from the elegant facade to the above-average service--but it also has numerous issues. We had a room overlooking Neptune's fountain and that was the highlight of our room. The room itself was overwhelmingly plain and showed numerous signs of wear (stains here, there, and everywhere; bathroom ceiling peeling, leaky/squeaky shower door, etc.). More than anything the... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for your detailed review We are happy to read that you liked the service provided by our front office staff and the hotel location. I apologize for not having met your expectations with the room received and with our restaurant La Rotonda. Like with other reviewers when they praise the service and the facilities of the... More

San Pedro Garza Garcia, Mexico
Top Contributor
67 reviews 67 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

After a long day walking and traveling the Palace is the perfect hotel to go. The receptionist is kind, helpful. The concierge is great and always sugesting the best. The sushi and tea restaurant is superb! We were there twice! It was a pleasure being there, we felt at home, like an oasis. All the staff was perfect!

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for taking the time to write your great review about your stay on last July. Happy to read that we exceeded your expectations with the service provided by our staff. Lookng forward to welcome you again! Best regards, Paloma H More

Los Angeles, California
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This is quite a large hotel so you don't exactly get that cozy feel. But staff is still nice. It has an amazing restaurant which is worth going to see even if you do not dine there. The ceiling is incredible. Room was very clean, spacious, the hotel took very good care of us I felt.

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write your nice review about your stay last April We are happy to read that we were able to exceed your expectations with the service provided by our staff. Looking forward to welcome you again in a near future, Best regards, Paloma H More

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Additional Information about The Westin Palace Madrid

Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
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Also Known As:
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style
#5 Romantic Hotel in Madrid #6 Business Hotel in Madrid #6 Family Hotel in Madrid #8 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
Number of rooms
468

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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