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All 456 Madrid hotels

The Westin Palace Madrid

5.0 of 5 Hotel   |   Plaza de las Cortes 7, 28014 Madrid, Spain
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87%
Ranked #10 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
marco60cr Milan, Italy
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1,996 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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English first
Milan, Italy
Top Contributor
98 reviews 98 reviews
22 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have been there for 4 nights on the occasion of our Easter vacation, and everything was perfect since we walked in and Jorge took great care of us at the reception. Our rooms were large, clean, and comfortable; housekeeping was perfect: our rooms were always made while we were at breakfast... there couldn't be a better way to start... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, it's a pleasure for us to read that you had a perfect Easter vacations with us! Thank you for recommending the hotel and I have shared your review with all the team to celebrate it. Looking forward to welcome you again in a near future, best regards, Paloma H. More

Philadelphia
Contributor
14 reviews 14 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great hotel, great location- absolutely no complaints. I strongly recommend this hotel as it meets all the expectations of the Westin brand. Excellent and friendly service. The hotel is feeling and looking a little "worn" but otherwise it's a wonderful place

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for recommending us and for taking the time to share your experience. it will be a pleasure for us to welcome you again in your next visit. Best regards, Paloma H More

Monterrey, Mexico
Contributor
12 reviews 12 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I love coming to this Hotel in Madrid. ... It is surrounded by the best museums, in the heart of Madrid, walking distance to Atocha station and to Salamanca for the best shopping !!! Beautiful rooms, delicious breakfast in La Rotonda and the BEST people taking care of you ! We stayed 8 nights and it was difficult to leave... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, We are so happy to read that we have exceeded your expectations during your stay with us! thank you for sharing your experience and hope to welcome you again in a near future! Best regards, Paloma H Rooms Division Manager More

Worcester Park, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The best Chinese food ever what an experience. Very tasty well cooked dishes served with special fried rice which beats all previous rice dishes. Highly recommend the prawns in black bean sauce and the spiced chicken breast. Service was friendly and professional. The restaurant was decorated in authentic Chinese style with silk on the walls. Tap water served in glass... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you very much for taking the time to write this review. I have shared your comments with the owner of the Asia Gallery restaurant who is so happy to read that they were exceeded your expectations with the food and service. Looking forward to welcome you again! Best regards, Paloma H Rooms Division Manager More

Woodmere, New York
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just spent 3 nights at this magnificent hotel. Walking into the lobby and seeing the elegance just makes you smile. The staff is unbelievable. They are there to accommodate you and all of your needs. Alejandro Joanas, one of the concierge at the hotel was a major help. We had dinner at La Rotonda Restaurant and... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write the review. We are so pleased to help you to make this stay memorable! I share your comments with Alejandro and Marcos. I will be very motivating for them. Hope to welcome you again in a near future, Best regards, Paloma H Rooms Division Manager More

Richmond, Virginia
Contributor
18 reviews 18 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 5 nights- end of March, beginning of April Used points and cash for part of our stay. Liked that they acknowledge SPG guests and make you feel very welcome. If you have been to the Greenbrier Hotel in West Virginia- this is very similar to the main building but with a different color scheme. There are wonderful... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor Thank you so much for sharing your experience during your stay and for recommending us! It's great to read that you had enjoyed the hotel and the city! Looking forward to welcome you again! Paloma H Rooms Division Manager More

White Plains, New York
Top Contributor
65 reviews 65 reviews
23 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family and I stayed at the Westin Palace for one night and had a great stay. Right when you walk into the lobby you can feel the elegance with a grand staircase and beautifully decorated lobby. The location is perfect - within walking distance to great restaurants, museums, sights and shopping. The rooms were very modern, large and clean.... More

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Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, It's a pleasure for us to know that we exceeded your expectation in your last visit with your family! thank you so much for recommending us! See you soon! Paloma H Rooms Division Manager More

Rochester Hills, Michigan
Top Contributor
201 reviews 201 reviews
69 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I have stayed at many wonderful hotels in our lifetime and have been fortunate to stay in historic hotels like this one and the thing we love about SPG is they take these historic hotels and renovate them to their glory years (this hotel reminds me of the Hotel Maria Cristina in San Sebastian). In any case... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, thank you so much for taking the time to write this wonderful review! this is very motivating for all the Westin Palace team! Hope to welcome you again soon!! Hasta pronto! Paloma H Rooms Division Manager More

NYC
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

The only reason I'm not giving the Westin Palace 5*s is that it does not have the personal feel of a great hotel. Having said that, I can't think of another hotel i would prefer to stay at in Madrid: the location is ideal for museums, the beautiful Retiro Park, and the Old Town; the room was perfectly fine, if... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you for taking the time to write your review. I shared your nice comments about the service provided by our front office staff, it motivated them! it's great to read that you wil choose our hotel again for future visit to Madrid and we will do our best to improve the personal feeling. Nos vemos pronto! Paloma... More

Dublin, Ireland
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

enjoyed 3 nights here in early April. Staff were most helpful. The hotel is very centrally located with plenty bars and restaurants within 200 yards and the main sights in Madrid very close by. Beautiful foyer and the most magnificent dining room ... A must see. Excellent bedroom with the biggest bed I have ever been in !!! Breakfast was... More

Was this review helpful? Yes
Paloma H, Manager at The Westin Palace Madrid, responded to this review

Dear Tripadvisor, Thank you so much for your review and for recommending us. We are so happy to read that we exceeded your expectations. Hasta pronto!! Paloma H Rooms Division Manager More

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Additional Information about The Westin Palace Madrid

Also Known As:
The Westin Palace Madrid Hotel
The Westin Palace Madrid Hotel Madrid
Westin Madrid
Madrid Westin
Westin Palace Madrid
Address: Plaza de las Cortes 7, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Madrid
#5 Business Hotel in Madrid
#5 Romantic Hotel in Madrid
#8 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Palace Madrid 5*
Official Description (provided by the hotel):
Built by order of King Alfonso XIII in 1912, The Westin Palace, Madrid was recently restored to its original splendor. Situated near the Prado museum, historic monuments and some of the best tapas restaurants in town, It is listed in the Condé Nast Traveler "Gold List 2010" as one of the best hotels in Spain. ... more   less 
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