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All 456 Madrid hotels

BEST WESTERN Carlos V

3.0 of 5 Hotel   |   Maestro Victoria 5, 28013 Madrid, Spain (Centro)
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79%
Ranked #137 of 456 hotels in Madrid
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
oldbutkeen Swindon, United Kingdom
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Swindon, United Kingdom
Top Contributor
98 reviews 98 reviews
31 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed yesterday NEW

As others have said, the really great thing about this hotel is its location. Superbly located for all the main sights. Don't be put off if the taxi driver appears to dump you in a pedestrian street as happened with us. The hotel is just round the corner. Taxis do come to the door for your trip back to the... More

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Anaheim, CA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The decision to stay at this hotel was a good one. Centrally located, it was an easy and very eye filling walk to just about everything. Although only 5 minutes from the Puerta del Sol, Plaza Mayor, Palacio Real, Gran Via shopping, restaurants and cafes.....by the way, the restaurant in the Hotel is excellent!!! Very quiet considering it's close proximity... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear AnaheimCA Let me first of all thank you for sharing your comments with the community. It’s lovely to know you enjoyed your stay with us and our staff contributed to make your experience in Madrid an everlasting memory. It would be great to receive you back at our hotel your next time in Madrid. Kindest regards, Santiago Aguilar General... More

Northern England
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This a great 3-star hotel and we had no complaints whatsoever. Having read some rather negative comments beforehand, we were a little wary, but it turned out to be an excellent place to stay. Obviously, I haven't seen every room in the hotel, but 508 at the back of the hotel at the end of the corridor was absolutely fine.... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear BritishFlyer I’d like to start by thanking you for sharing your comments with the community. It’s great to know you enjoyed your stay with us at our unbeatable location right in the heart of Madrid. Yes, we have some reviews not as good as yours. It is our main goal to try to make our guests feel like home... More

Paignton, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago NEW

This is a 3 star hotel which punched above its weight. We arrived late and were shown to our room which was an adequate size for our stay, the bathroom had many complimentary items and more available on request which were delivered to our room within minutes, the bathroom had a good shower and was not cramped at all. We... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Linda O Thank you for sharing your comments with the community. It’ lovely to know we were able to meet your expectations and help you enjoy your stay with us at the very heart of our lovely town. We would be grateful if you consider to stay back at our hotel in case you return to Madrid. Kindest regards,... More

UK
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 1 week ago

Was surprised to find our facilities rather cramped and dull - and the included breakfast was unappetisingly the same day after day. Staff friendly and helpful - but limited amenities in the hotel. Close to central squares and shops

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear smsfirecracker Thank you for sharing your comments with the community. We find customers’ feedback is our best way to try to upgrade the level of our facilities and service. On behalf of our entire team I would like to apologize for not having exceeded your expectations. It is our main goal to try to reach the highest level in... More

Ft. Lauderdale, Florida
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had a room on the third floor first time. It was small in size but the bathroom was even smaller. The toilet is so close to the bidet that when you sit your legs are a mili inch away from bidet. The shower width was the width of my body. I am a woman 5 ft 7in about 165 lbs.When... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear chinadoll19us I’d like to start by thanking you for sharing your comments with the community. Customers’ feedback is our best source to get to know the level of our facilities and service and try to enhance them. I am sorry the room on your first stay did not meet your expectations. As you could test on your second stay,... More

shropshire
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights in March 2014. Hotel is very central and easy to get to from Sol Metro station. Good sized room, well equipped bathroom, very clean. Breakfast better than I expected with choice of hot & cold food. Staff very helpful. I stayed in room 412 which faces onto the street. There was endless noise throughout the... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear 12solotraveller Let me first of all thank you for sharing your comments with the community. It’s great to know you all in all enjoyed your stay at our hotel, our breakfast an d the kindness of our staff, we are glad we made you feel welcome and comfortable with us. As you say, we are unbeatably located right at... More

Driffield, England, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel is situated right in the heart of Madrid, not far from Sol Square and the metro station. We had a three night stay and wished we'd stopped for longer. All the staff were very friendly and helpful, we have a very nice room on the second floor and the bathroom and shower were excellent. Our room balcony overlooked... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Steve I Let me start by thanking you for sharing your comments with the community. It’s great to know you enjoyed your stay at our hotel unbeatably located right at the heart of Madrid. Looking forward to coming back to Madrid? Please, do; we’ll be glad to welcome you back home with us. Kindest regards, Santiago Aguilar General Manager More

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel is perfectly situated in the centre of Madrid, although it could desperately do with a make over. The air conditioning in the room wasn't working correctly, so we slept with the windows open. There was an incredible amount of noise from the street below. Doubtful I would return to this hotel next time I am in Madrid

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear TheButcher27 Let me first of all thank you for sharing your comments with the community. Customers' feedback is our best way to try to improve our services and facilities. I'd like to apologize for not having exceded your expectations. I would only like to ask you if you reported the malfunction of your AA unit; we have staff on... More

Toronto, Canada
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

One has to accept that Madrid is an very expensive city to visit so,one's expectations have to be lowered. Hotels prices far from reasonable. This Best Western is beautifully located, but the hotel is rather gloomy,the bed and pillows are lumpy this is a three star hotel ( Three Advisor) and not a three. The rooms are smaller than expected,... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Michael M I want to start by thanking the time dedicated to share with the community your comments on our hotel. I want to apologize for not being able to meet your expectations. We will take your valuable comments very much into consideration for future renovations. I hope that on your next visit to Madrid we have been able... More

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Additional Information about BEST WESTERN Carlos V

Also Known As:
Best Western Carlos v Hotel
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western
Address: Maestro Victoria 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#115 Family Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Carlos V 3*
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