Let me first say this hotel, BY FAR, has the best staff I encountered during my stay in Spain. They are friendly, remember you, professional and very helpful! My first room at the hotel had me worried. It had a funny smell and the smallest shower imaginable (I am not big and had a hard time moving around in it)... More

In the best possible location. Friendly good and efficient staff. Clean rooms - bathroom a bit small. The 2. rooms we had could be looking forward to some tender loving care in the near future. Good buffet breakfast. A good 3+ star hotel for laying one's head after a full days sightseeing. In other words excellent value for money. Oh!... More

The Best Western Carlos V is in a great location. It's right next to Plaza Mayor and the Puerto del Sol Metro (3 minute walk)which is basically city central for all things a tourist would want to see or do. The hotel front entrance is very small so easiest landmark it's near is the huge El Cortes Ingles and it's... More

My husband & I stayed one night. We can stand with the small room size. But this hotel needs some serious investment for its sound proofing window and doors. We couldn't sleep at all. Too noisy. From street musician, people yelling, rubbish bin trucks, you name it. The hotel is in a good location but I wouldnt trade my goodnight... More

Carlos V was the first place we stayed on our travels in Spain. It proved to be a very good option. It is close to the centre of Madrid but in an area that is almost free of cars. We could easily walk from the Puerto del Sol Metro station. After a very long trip from Australia it was a... More

My first experience with Madrid Hotels was in Oct, 2011(1 night) Axior, by the airport and it was new, impersonal and just barely resonably priced then in the month of April, 2012, I stayed 3 times in Madrid at BW Carlos V. A great place for location, price, buffet breakfast, staff/personal contacts and have only one comment out of the... More

My friend and I stayed here for two nights in April 2012, could not beleive just how close it was to sol!! Fantastic shops on your doorstep, entertainment in the square itself, and very central to other attractions, our room was quite basic but immaculately clean and the bed was super comfy (bedding was also good quality :) would highly... More

Stayed in this hotel for 3 nights and found it to be very good, the location is excellent as its right in the centre of Peurto Del Sol and really easy to find. The hotel is really friendly and the staff made us feel welcome. We had a roof terrace room which is of average size, nice clean bathroom and... More

Spent 4 nights at the Carlos V and can thoroughly recommend it. The location is brilliant - very close to the centre and within walking distance of the museums, plaza major, etc. Although central, it is located on a pedestrianised street so no traffic noise. Our room was fine though beds slightly hard for our taste. All was perfectly clean... More