Before we even checked into Carlos V, the staff was so helpful. They allowed us to leave a suitcase there for a week while we traveled around Seville. What a gift...one less suitcase to cart around. We stayed for 3 nights. Our room was comfortable with ample space for storage, It was quiet even though the hotel is situated right... More

We stayed in this hotel for two nights and enjoyed it. The location is perfect and we felt safe here. The staff was extremely helpful- they made us dinner reservations, called us a taxi, and answered all our questions willingly!! We would definitely stay here again!

We stayed four days in early May and were very pleased with the hotel. The staff were very professional, friendly and helpful, especially the breakfast team. A credit to Best Western Hotels. The room was well equipped, very clean, as was all the hotel, and very comfortable. Breakfast was good with a wide choice of hot and cold food of... More

We stayed at this hotel recently, everything about the hotel was brilliant, we had a top floor room with a balcony, which was a great outdoor space to relax in and enjoy the sun and drink's. The staff were all very friendly and Domingo the breakfast waiter was first class. The hotel is situated in walking distance of the Palace,... More

The matress in the room was hard (too firm). The rooms were clean and fair for the cost. The location was perfect. The clerks were kind. The hotel shuttle driver stole my laptop computer. The hotel provided a very poor & untimely response about my computer. I never recovered my computer.

I loved this hotel. Yes rooms are small but its Europe. The staff here was so kind and helpful. The breakfast is not typical American but what people in Europe eat and thats fine with me. The best part is the location you are in walking distance to all major sites. There are plenty of restaurants that serve wonderful meals.... More

This hotel is well-priced for what it offers - clean and comfortable accommodation. To this, add staff who went out of their way to help with a variety of requests, an excellent location in central Madrid sited within a minute of two metro stations, a free 24-hour tea/coffee kit, quiet - and you have a place we'd stay at again.... More

We booked 4 nights in a superior room with a terrace at this hotel. The first thing that hit us when we entered our room was the horrible musty smell, it was like unclean carpets. The other thing was how small the room was. We could not open the wardrobe doors properly because the bed was so close , and... More

This smallish hotel was located just a couple of blocks from the Plaza del Sol in Central Madrid. It was within walking distance of the metro, multiple restaurants and cafes, major tourist attractions such as the Prado and the Palacio, as well as Madrid's major department store. The rooms were small, but clean. The bathroom was a comfortable size and... More