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BEST WESTERN Carlos V

3.0 of 5 Maestro Victoria 5, 28013 Madrid, Spain
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Certificate of Excellence 2014
BEST WESTERN Carlos V
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BEST WESTERN Carlos V
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734 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Selby, United Kingdom
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

We visited Madrid, went to Barcelona for a few days, then back to Madrid. The Carlos V is ideally placed, close to the Centre, surrounded by bars, shopping and people. Streets seem full until very late, but not a problem unless the windows were open. Comfortable rooms. The staff are excellent. Anything we asked for was provided. Restaurant bookings, taxis,... More 

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Hemel Hempstead, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was the 2nd time i've stayed at the hotel so i asked for a high floor and at the back, it worked a treat nice and quiet. The location is brilliant so close to lovely tapas bars and the main squares.The breakfast was great, lots of hot and cold to choose from .dont miss happy hour between 5-7 two... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear Alan B Let me start by thanking you for sharing your comments wtih the community. It's great to know you enjoyed your stay with us, I just hope second was betetr tan the first one... What about the thrid? Please, we would be proud to be your home at downtown Madrid. Kindest regards, Santiago Aguilar General Manager More 

Top Contributor
69 reviews 69 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Our room on the 2nd floor (third by american norms) was noisy from morning to the next morning. Easy to hear people through the walls, the ceiling was a constant thump of people walking, the street sounds were loud and constant culminating in the 3am visit by the garbage collection truck. Water from the 3rd floor toilet was a regular... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear jimsack Let me start by thanking you for sharing your comments with the community. Customers' feedback is very much appreciated, as it is for us the best way to assess the real quality of our service and facilities. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The central location of this hotel makes it an excellent choice for a break in this great city. The lobby might put you off a bit, it's small and a little dark. However, the staff on the front desk are helpful and friendly and nothing is too much trouble for them. Our room was on floor 5, room 501. It... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear MiLaRoche Let me first of all thank you for sharing your coments with the community. Is' lovely to know you enjoyed your stay with us right in the heart of downtoen Madrid. I'm glad yo uenjoyed breakfast time in special. For us it's one of the most important moments of the day, that's wahy we try to make varied,... More 

Moscow, Moscow City, Russia
2 reviews
4 of 5 stars Reviewed 2 weeks ago

A cozy place. You can come here even during the day, as the hotel is conveniently located just a few steps away from all the sights, shops and cafes. Friendly staff, delicious breakfast. Exposure noisy street, old air conditioners.

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear VeraSto I'd like tio start by thanking you for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatble location right in the heart of Madrid. We´ll be gald to welcome you back your next time in Madrid in case it suits you. Kindest regards, Santiago Aguilar General Manager More 

Aylesbury
Top Contributor
117 reviews 117 reviews
12 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

This is not The Ritz, it's a well located hotel, ideal for the sights and close to tapas bars and restaurants. The rooms are small, and there is some noise from the street- but if you want a clean reasonably priced central hotel, this is the place. You could easily spend twice as much for a similar hotel.

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear barry89 Thanks a lot for sharing your comments with the community. It's great to know you enjoyed wha we are: a family run 3 star hotel located in a more tan 100 year old bulding right in the heart of Madrid. Ideal if it's what you're looking for :) We´ll be glad to welcome you back your nexttime in... More 

Taipei
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

離Sol走路只要五分鐘不到,早餐變化不多,但樣式還可接受 房間乾淨 空間偏小但可接受 一晚83歐含早餐 Great location, it is about 5mins by walk from Sol. Room is clean. I took single room the space is enough. Breakfast is okay not changing frequently. 83 Euro per night including breakfast.

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear Rickpeng Thank you for sharing your comments withthe commnity. It's lovely to know you enjoyed your stay with us right in the heart of Madrid. We'l be glad to have you back with us your next time in MAadrid. Kindest regards, Santiago Aguilar General Manager More 

Chertsey, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have been at Carlos V several times over more than 15 years and it was always a good experience. Location is great (close to all amenities and 1 minute from Puerta del Sol), rooms are clean and the overall service is quite good. Some of the rooms could benefit from a bit of renovation but in general it is... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear Lupetta888 Let me first of all thank you your loyalty to our hotel, it's nice to hear we have become your home away from home in Madrid. I'd also like to thank you for sharing your coments with the community, your feedback is very much appreciated in order to keep updated our services and facilities. We'd like you see... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is located in a very good central Madrid location (I don't think you could much more central). The breakfast was good and the customer service friendly and helpful. Unfortunately my bedroom was very dated and in need of a refurb, however the worst thing was the noise from a very busy street outside. The street facing windows had... More 

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear rickyo30 Let me first of all thank you for sharing your comments with the community. Your feedback is very much appreciated in order to try to upgrade our services and facilities. I'd like to thank you specilly for your advise about our windows; thow they are double glassed it seems it is not enough, and this will be our... More 

St Helens, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent last weekend in Madrid and stayed in the Best Western Carlos V hotel. There were 3 of us and we were able to book a triple room. The location surpassed my expectations just off Puerta del Sol and minutes from the Old Town, which has loads of real Spanish charachter. The room was comfortable and the bathroom was good.... More 

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Ed_Mallam I'd like to start by thanking you for sharing your comments with the community, it's lovely knowing you enjoyed yoir stay with us. We feel proud to hear we would be your first choice in case you return to Madrid. Our first goal is to try everybody feel like at home with us and I can see we... More 

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Additional Information about BEST WESTERN Carlos V

Address: Maestro Victoria 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Carlos V 3*
Number of rooms: 67
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Also Known As:
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western
Hotel Style:
#111 Family Hotel in Madrid
#111 Business Hotel in Madrid
#128 Romantic Hotel in Madrid

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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