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All 458 Madrid hotels

BEST WESTERN Carlos V

3.0 of 5 Hotel   |   Maestro Victoria 5, 28013 Madrid, Spain (Centro)
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Ranked #121 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
noa l
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637 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

The location is great- just in center! Good service, very nice breakfast. The rooms are nice, quite and very clean. Great value for the money. I will give him more then 3 stars and will back again i hope

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Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated in center of Madrid, near all major attraction and in center of shoping area. Room was overall good. Breakfast buffet had good selection (and starts early as 7:30). The only down side was the old air-con that didn't have remote control - but it workes. This is a small hotel and the staff was very friendly and helpful. Good... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear oridx Let me first of all thank you for sharing your comments with the community. It's great to know we helped you enjoy your stay in Madrid. We'd love to see you back yolur next time in Madrid. I just hope we can change all the A/A units by then, For the moment we have renewed about 30%, but... More

Tokyo, Japan
Top Contributor
148 reviews 148 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

I was assigned a room on 5th floor as far as the category permitted. The room interior was a calm color, and the closet was wide. There was a window in the bathroom, and bathtub was deeply and enough for the length, I enjoyed it. Just 1-2 minute to the department store El Conte Ingles. The baggage custody was free.... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear 1100PlumGrove I'd like to star by thanking you for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatable location right in the heart of Madrid. Wi'd like to have you back at our property on your next trip to Madrid. Kindest regards, Santiago Aguilar General Manager More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This quaint hotel is situated in the heart of the city and offers the traveller a highly comfortable and affordable stay. The dining room for breakfasts offers loads of character with great choices of hot and cold cuisine with staff on deck to assist. My only negative is that the bathroom for a twin room was particularly small, and the... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Adrienne L Let me first of all thank you for sharing your comments with the community. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It' great to know you enjoyed your stay with us and we would... More

Dallas, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

This hotel was the worst hotel I've ever stayed at. The beds were hard and squeaky. It was impossible to sleep because of the outside noise. The walls were paper thin. The bathroom was incredibly tiny, not to mention the fact that the water temperature would change unexpectedly to scalding hot. They tried to overcharge us by 40 euros. Never... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Annabelle1995 Let me first of all thank you for sharing your comments with the community. Customers’ feedback is our best way to try to upgrade our level of service. I’d like to apologize for anything that made your stay with us unsatisfactory. Though most of our guests are glad to recommend our hotel to other travelers (please check other... More

Cluj-napoca, Romania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel is very close to the center of Madrid, very close to Plaza del Sol and the Royal Palace in Madrid. The rooms are quite small with classical furniture, but very clean. Receptionists were helpful with information about places to visit nearby and had a good English. It's a good option if you want a quiet place, not too... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Mihai P First of all, thank you for sharing your comments with the community, it's lovely to know you enjoyed your stay at our hotel. Let me just precise we are not very close to ithe city center; we are right in the heart of the center of Madrid! ;) Kindest regards, Santiago Aguilar General Manager More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We've stayed at several hotels in Madrid but we are recently returned from our 4th stay at the Carlos V. Great, central location, friendly staff (particularly in the restaurant) and comfortable well-equipped rooms. We will definitely return there wjen next in Madrid.

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bwcarlosv, Director de Recepción at BEST WESTERN Carlos V, responded to this review

Dear stevekdy Thanks a lot for sharing your comments with the community, and most of all thank you, thank you, thank you for your loyalty. (Sorry, thank you again, you said 4th, time). Making you feel at home when in Madrid makes as proud and glad. We will love to see you again on your next trip. Kindest regards, Santiago... More

Maldon, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Just got back from spending 4 nights in Madrid (just two of us, myself and my grandmother). The hotel location was excellent, couldn't be more convenient for seeing all the sights. We got a taxi to the hotel and used the shuttle service to get back to the airport which was efficient and made things nice and simple for us.... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear BexNobes I want to start by thanking you for sharing your comments with the community. It's great to know you and your grandma enjoyed your stay wuth us. Sorry about the outside noise at night; as you said is something to be expected at our location, right in the heart of the town. We'd be really glad to have... More

Coventry, England
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed July 22, 2014

First thing to remember this is a 3 star hotel, not a 5 star so do not expect upmarket luxury. What you do get is a real find, this hotel for my wife and I ticks all the boxes. I cannot find fault with this hotel, yes small reception , very friendly staffed, lift to all floors. There is a... More

Was this review helpful? Yes 2
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Coventry_EnglandMark I'd like to first of all thank you for sharing your comments with the community. It's lovely to know our location, facilities and staff were able to help you enjoy your stay at gorgeous Madrid. We'll be glad to have you back with us your next time in Madrid. Please remember we can help you purchase your football... More

Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

Just back from 5 days in Madrid, and really enjoyed our stay at the Best Western Carlos V- as stated by others, the location is perfect for sightseeing- handy for Plaza Mayor, the Royal Palace and Teatro Real- readily accessible to pop back during the day if required, and plenty of eateries around locally for an evening meal and coffee... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear jacquelinem822 Let me start by thanking you for sharing your comments with the community. It's great to know he helped you enjoy your stay at our beautiful Madrid. We are proud we have become your home in Madrid and will be waiting for your next visit with arms wide open. Kindest regards, Santiago Aguilar General Manager. More

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Additional Information about BEST WESTERN Carlos V

Address: Maestro Victoria 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Carlos V 3*
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Also Known As:
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#94 Family Hotel in Madrid #113 Business Hotel in Madrid #122 Romantic Hotel in Madrid
Hotel Class
Number of rooms
67

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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