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BEST WESTERN Carlos V

3.0 of 5 Maestro Victoria 5, 28013 Madrid, Spain
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Certificate of Excellence 2014
BEST WESTERN Carlos V
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BEST WESTERN Carlos V
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714 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sliema, Malta
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Situated on a pedestrian street in the centre of Madrid Carlos v is idealy situated for exploring the city.I would recommend getting a room on the 5th floor with a private terrace a real sun trap even in January. The room was a bit outdated but clean and comfortable. Bed was a little hard for my liking. The bar/dining room... More 

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear 235michael Let me first of all thank you for sharing your comments with the community. Its' lovely to know you enjoyed your stay with us at our unbetable location right in the heart of Madrid. We'll be glad to have you back with us your next time in our lovely city. Kindest regards, Santiago Aguilar General Manager More 

SF Bay Area, California
Contributor
19 reviews 19 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Adequate room, very small but adequate bathroom, good breakfast, ok staff -- reason to stay here is the Fantastic location in central Madrid. Just a couple of blocks from Plaza Mayor and from Plaza del Sol, and all of the vibrant Madrid cit life that takes place in and around those two squares. 15 minute walk to the Prado, and... More 

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear rickdoestravel Let me start by thanking you for sharing your comments with the community. It's lovely to hear you enjoyed your stay with us at our unbetable location right in the heart of Madrid. It would be great to have you back at our hotel your next time in Madrid, we commit to try hard to make you ejoy... More 

manila
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Upon arrival, I was a bit skeptic due small reception are and the hotel quite looked gloomy. But my fear suddenly turn into delight, the receptionist provides impeccable customer service. Location is everything , closed to El cortes Ingles and other shops. Within walking distance of everything. But you have to drag your luggage since cars cant drop you off... More 

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear mnlagent Let me first of all thank you for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatable location right in the heart of Madrid. Let me just note that althoguh we are located in a pedestrian Street, guests are allowed to reach our door 24/7 by car, taxi... More 

Falling Waters, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 18, 2014

Not all hotels are the same and finding the right hotel in a major city can be difficult - but stop looking -- the Best Western Carlos V hotel is the place to stay. In fact, I stay with them 4-6 times a year for the past several years, because they offer a great location - in the center of... More 

Was this review helpful? Yes 2
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Bob B Let me start by thanking you for choosing us for your stays at the heart of Madrid and for sharing your comments with the community. We are proud of making you feel like at home at our much exciting city, and we'll be gald to see you back son. Kindest regards, Santiago Aguilar General Manager More 

Saint Paul, Minnesota
Top Contributor
531 reviews 531 reviews
72 hotel reviews
315 helpful votes 315 helpful votes
4 of 5 stars Reviewed December 7, 2014

There were 3 of us and we were fortunate to be able to stay in one room here. The location is perfect for walking to the Plaza Sol and the Plaza Mayor. When we took a cab from the airport we were not able to drive directly to the hotel due to the hotel being on a pedestrian street. We... More 

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear minnesotans4 I'd like to start by thanking you for sharing your comments with the community. It's great to know you have enjoyed your stay with us right in the heart of lovely Madrid. I also love to know you likd your breakfasts, for us it is very important to try to make our guests start the day with a... More 

Zurich, Switzerland
Senior Contributor
38 reviews 38 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 6, 2014

I have rated the hotel as being very good mainly for the unbeatable location. The rooms are very small, unpractical room keys, slow check-in, outdated elevator with problems in opening the door in some floors, basic breakfast. However, you are in the middle of a very lively place near plaza mayor and all transportations.

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Khalid E Let me start by thanking you for sharing your comments with the community. It's lovely to know you have all in all enjoyed your stay with us at our unbeatable location right in the heart of Madrid. Your feedabck is very much appreciated; by telling us what you liked and what you did not you help us... More 

Park Ridge, New Jersey
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 30, 2014

This hotel is dated and is in dire need of a refrshing. Location is optimal, very close to Sol and Gran Via. Rooms are clean, but ours was extremely noisy, particularly annoying was the maid in the service closet right outside our room each morning at 07:00. Nickel and dime stuff like charging to use room safe is extremely annoying.... More 

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear DJR249 Let me start by thanking you for sharing your comments with the community. Customers' feedabck is our main source to try to enhance our level of service and facilities. We are planning some refurbishment for next year, I just hope everithing goes well and we can finally face it. We'll also take very much in consideration your tips... More 

Metz, France
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 27, 2014 via mobile

We choose this hotel for his situation in Madrid...it was an excellent choise. Situation in very center from madrid. Service at the reception is very good, helpfull and friendly. The room and bathroom are not so big but very clean with a 4stars hotel equipment...breakfast was classic but good. I'm a travel agent, I usually stay in 4 or 5... More 

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear REGIS28 First of all, thank you verymuch for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatble location right in the heart of Madrid. We'll be happy if you give us the chance to serve you again on your next trip to our lovely town. Kindest regards, Santiago Aguilar... More 

Telford, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2014

Stayed at this hotel 4 times now and will do again, used another hotel once but next visit it was back to Carlos V ! Situated minutes from Metro and so easy to get to all the sights of wonderful Madrid. Staff are so helpful and the breakfasts are a great start to your day!

Was this review helpful? Yes 2
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear grmljag Let me start by thanking you for sharing your comments with the community and your loyalty to our hotel, it's great to have you among our regular guests. We would just like to see you more often at our unbeatable location right in the heart of Madrid. See you son! Kindest regards Santiago Aguilar General Manager More 

San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 4, 2014

My wife and I have been planning our Spanish vacation for months. We stayed at this Best Western hotel for ten days during October; a six day stay, then a short trip to Sevilla, finishing up with a four day stay. Being familiar with TripAdvisor.com and the Best Western brand, this hotel was at the top of our short list... More 

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear John O Thank you very much for sharing your comments with the community. It's very kind of you to write such a generous review when we did no more tan try to fulfill your needs, as we try with every guest. We'll be proud to have you back at our hotel on your next trip to Madrid. Kindest regards,... More 

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Additional Information about BEST WESTERN Carlos V

Address: Maestro Victoria 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Carlos V 3*
Number of rooms: 67
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Also Known As:
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western
Hotel Style:
#98 Business Hotel in Madrid
#111 Family Hotel in Madrid
#118 Romantic Hotel in Madrid

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