We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Carlos V

3.0 of 5 Maestro Victoria 5, 28013 Madrid, Spain
Hotel website
Hotel deals
Special Offer
Package Deal
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
BEST WESTERN Carlos V
Professional photos View all
Browse nearby
BEST WESTERN Carlos V
Write a Review

700 reviews from our community

Traveler rating
    194
    348
    114
    32
    12
See reviews for
135
270
52
42
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (700)
  • Mar-May only
    (187)
  • Jun-Aug only
    (180)
  • Sep-Nov only
    (207)
  • Dec-Feb only
    (126)
All months
Falling Waters, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Not all hotels are the same and finding the right hotel in a major city can be difficult - but stop looking -- the Best Western Carlos V hotel is the place to stay. In fact, I stay with them 4-6 times a year for the past several years, because they offer a great location - in the center of... More 

Was this review helpful? Yes
Saint Paul, Minnesota
Top Contributor
478 reviews 478 reviews
68 hotel reviews
285 helpful votes 285 helpful votes
4 of 5 stars Reviewed 2 weeks ago

There were 3 of us and we were fortunate to be able to stay in one room here. The location is perfect for walking to the Plaza Sol and the Plaza Mayor. When we took a cab from the airport we were not able to drive directly to the hotel due to the hotel being on a pedestrian street. We... More 

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear minnesotans4 I'd like to start by thanking you for sharing your comments with the community. It's great to know you have enjoyed your stay with us right in the heart of lovely Madrid. I also love to know you likd your breakfasts, for us it is very important to try to make our guests start the day with a... More 

Zurich, Switzerland
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have rated the hotel as being very good mainly for the unbeatable location. The rooms are very small, unpractical room keys, slow check-in, outdated elevator with problems in opening the door in some floors, basic breakfast. However, you are in the middle of a very lively place near plaza mayor and all transportations.

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Khalid E Let me start by thanking you for sharing your comments with the community. It's lovely to know you have all in all enjoyed your stay with us at our unbeatable location right in the heart of Madrid. Your feedabck is very much appreciated; by telling us what you liked and what you did not you help us... More 

Park Ridge, New Jersey
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is dated and is in dire need of a refrshing. Location is optimal, very close to Sol and Gran Via. Rooms are clean, but ours was extremely noisy, particularly annoying was the maid in the service closet right outside our room each morning at 07:00. Nickel and dime stuff like charging to use room safe is extremely annoying.... More 

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear DJR249 Let me start by thanking you for sharing your comments with the community. Customers' feedabck is our main source to try to enhance our level of service and facilities. We are planning some refurbishment for next year, I just hope everithing goes well and we can finally face it. We'll also take very much in consideration your tips... More 

Metz, France
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

We choose this hotel for his situation in Madrid...it was an excellent choise. Situation in very center from madrid. Service at the reception is very good, helpfull and friendly. The room and bathroom are not so big but very clean with a 4stars hotel equipment...breakfast was classic but good. I'm a travel agent, I usually stay in 4 or 5... More 

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear REGIS28 First of all, thank you verymuch for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatble location right in the heart of Madrid. We'll be happy if you give us the chance to serve you again on your next trip to our lovely town. Kindest regards, Santiago Aguilar... More 

Telford, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

Stayed at this hotel 4 times now and will do again, used another hotel once but next visit it was back to Carlos V ! Situated minutes from Metro and so easy to get to all the sights of wonderful Madrid. Staff are so helpful and the breakfasts are a great start to your day!

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear grmljag Let me start by thanking you for sharing your comments with the community and your loyalty to our hotel, it's great to have you among our regular guests. We would just like to see you more often at our unbeatable location right in the heart of Madrid. See you son! Kindest regards Santiago Aguilar General Manager More 

San Antonio, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2014

My wife and I have been planning our Spanish vacation for months. We stayed at this Best Western hotel for ten days during October; a six day stay, then a short trip to Sevilla, finishing up with a four day stay. Being familiar with TripAdvisor.com and the Best Western brand, this hotel was at the top of our short list... More 

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear John O Thank you very much for sharing your comments with the community. It's very kind of you to write such a generous review when we did no more tan try to fulfill your needs, as we try with every guest. We'll be proud to have you back at our hotel on your next trip to Madrid. Kindest regards,... More 

Berkshire
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 3, 2014

we arrived at the hotel about 1.30.pm and the first impression was not a very good one with a very small reception area but when we went to the first floor it was very nice bar and restaurant very light and very very clean.staff was very frendily, rooms are little small but again very clean, location was perfect

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear princeberkshire I would like to start by thanking you for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatable location right in the heart of Madrid. Yes, our recption is small and I am afraid there is nothing we cna do about it as we are located in a... More 

Long Island, New York
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 29, 2014

My travel agent recommended this hotel. We stayed for 4 days in October. It's perfectly situated just down the block from the Puerta Del Sol and within walking distance to all of the major sights, the Royal Palace, Prado museum, Plaza Mayor, etc. The room was small but comfortable. The walls are thin (at one point I woke up in... More 

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Julie L I'd like to start by thankingyu for sharing your comments with the commuinity. It's reat to know you enjoyed your stay with us and that you plan to rturn to our hotel in the case of a next trip to Madrid, thank you! We'll be glad to become your home in the heart of our lovely town!... More 

Milano, Lombardia, Italy
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 28, 2014

When I'm in Madrid I'm always booking this hotel for a simple reason: it's in the perfect location to enjoy the city and to reach all the business destination with the Metro. Rooms are clean and good, staff is excellent and breakfast is good. It's really a good choice with good prices

Was this review helpful? Yes 2
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear FrancescoSebastiano Let me first of all thank you for your loyalty to our Brand and to our property in particular. We are proud to be your home away from home every time you come to Madrid. We'll be gald to have you soon back with us right at the heart of the city. Kindest regards, Santiago Aguilar General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Carlos V? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Carlos V

Address: Maestro Victoria 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Carlos V 3*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Cheap Tickets, Hotels.com, HotelTravel.com, Priceline, Despegar.com, Travelocity, Agoda, Odigeo, TripOnline SA and Tingo so you can book your BEST WESTERN Carlos V reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western
Hotel Style:
#96 Business Hotel in Madrid
#112 Romantic Hotel in Madrid
#125 Family Hotel in Madrid

487 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (159)
Viewed
Dining (9)
Viewed
Room/suite (34)
Viewed
Hotel & grounds (35)
Viewed
Bathroom (8)
Viewed
View from room (7)
Viewed
Other (66)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (297)
Viewed
Amenities (10)
Viewed
Deluxe Double Room (39)
Viewed
Double Queen Room (39)
Viewed
Double Twin Room (35)
Viewed
Family Room (35)
Viewed
Restaurants and Bars (32)
Viewed
Superior Double Room with Terrace (41)
Viewed
The Hotel (27)
Viewed
Triple Room (39)

Management photos: Courtesy of the property manager

Viewed
All management photos (32)
Viewed
Hotel & grounds (16)
Viewed
Bathroom (1)
Viewed
Room/suite (9)
Viewed
Dining (4)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay