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All 458 Madrid hotels

BEST WESTERN Carlos V

3.0 of 5 Hotel   |   Maestro Victoria 5, 28013 Madrid, Spain (Centro)
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80%
Ranked #126 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Adrienne L Sydney, Australia
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633 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
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English first
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This quaint hotel is situated in the heart of the city and offers the traveller a highly comfortable and affordable stay. The dining room for breakfasts offers loads of character with great choices of hot and cold cuisine with staff on deck to assist. My only negative is that the bathroom for a twin room was particularly small, and the... More

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Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

The hotel is definitely a 3- star hotel. The beds are very low to the ground and hard. Our room the bed was squeaky and right on the street so all night and all day we hear trucks and cars going by all the time. So we did not get a restful sleep. The bathroom is extremely tight, it is... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Rich0ne I would like to start by thanking you for sharing your comments with the community. Customers’ feedback is our best way to try to upgrade our level of service. I am sorry we were not able to make your stay as pleasant as we would have liked. We know we are located in a quite noisy area, the... More

Dallas, Texas
1 review
1 of 5 stars Reviewed 1 week ago

This hotel was the worst hotel I've ever stayed at. The beds were hard and squeaky. It was impossible to sleep because of the outside noise. The walls were paper thin. The bathroom was incredibly tiny, not to mention the fact that the water temperature would change unexpectedly to scalding hot. They tried to overcharge us by 40 euros. Never... More

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Annabelle1995 Let me first of all thank you for sharing your comments with the community. Customers’ feedback is our best way to try to upgrade our level of service. I’d like to apologize for anything that made your stay with us unsatisfactory. Though most of our guests are glad to recommend our hotel to other travelers (please check other... More

Cluj-napoca, Romania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is very close to the center of Madrid, very close to Plaza del Sol and the Royal Palace in Madrid. The rooms are quite small with classical furniture, but very clean. Receptionists were helpful with information about places to visit nearby and had a good English. It's a good option if you want a quiet place, not too... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Mihai P First of all, thank you for sharing your comments with the community, it's lovely to know you enjoyed your stay at our hotel. Let me just precise we are not very close to ithe city center; we are right in the heart of the center of Madrid! ;) Kindest regards, Santiago Aguilar General Manager More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed at several hotels in Madrid but we are recently returned from our 4th stay at the Carlos V. Great, central location, friendly staff (particularly in the restaurant) and comfortable well-equipped rooms. We will definitely return there wjen next in Madrid.

Was this review helpful? Yes
bwcarlosv, Director de Recepción at BEST WESTERN Carlos V, responded to this review

Dear stevekdy Thanks a lot for sharing your comments with the community, and most of all thank you, thank you, thank you for your loyalty. (Sorry, thank you again, you said 4th, time). Making you feel at home when in Madrid makes as proud and glad. We will love to see you again on your next trip. Kindest regards, Santiago... More

Maldon, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Just got back from spending 4 nights in Madrid (just two of us, myself and my grandmother). The hotel location was excellent, couldn't be more convenient for seeing all the sights. We got a taxi to the hotel and used the shuttle service to get back to the airport which was efficient and made things nice and simple for us.... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear BexNobes I want to start by thanking you for sharing your comments with the community. It's great to know you and your grandma enjoyed your stay wuth us. Sorry about the outside noise at night; as you said is something to be expected at our location, right in the heart of the town. We'd be really glad to have... More

Coventry, England
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First thing to remember this is a 3 star hotel, not a 5 star so do not expect upmarket luxury. What you do get is a real find, this hotel for my wife and I ticks all the boxes. I cannot find fault with this hotel, yes small reception , very friendly staffed, lift to all floors. There is a... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Coventry_EnglandMark I'd like to first of all thank you for sharing your comments with the community. It's lovely to know our location, facilities and staff were able to help you enjoy your stay at gorgeous Madrid. We'll be glad to have you back with us your next time in Madrid. Please remember we can help you purchase your football... More

Belfast, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Just back from 5 days in Madrid, and really enjoyed our stay at the Best Western Carlos V- as stated by others, the location is perfect for sightseeing- handy for Plaza Mayor, the Royal Palace and Teatro Real- readily accessible to pop back during the day if required, and plenty of eateries around locally for an evening meal and coffee... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear jacquelinem822 Let me start by thanking you for sharing your comments with the community. It's great to know he helped you enjoy your stay at our beautiful Madrid. We are proud we have become your home in Madrid and will be waiting for your next visit with arms wide open. Kindest regards, Santiago Aguilar General Manager. More

Vancouver, Canada
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 9, 2014

The location is this hotel's greatest asset. It is in a pedestrian area, surrounded by restaurants, bars and shopping and a short walk from the Prado museum and other attractions. The bar/breakfast room on the first floor was very pleasant. We would enjoy a drink there at the end of a day of sightseeing. It was comfortable but with a... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear mrobson Thank you for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatable location right in the heart of the city. According the bathroom smell issue, Ijust wonder if you repirted it at our front desk. We would have been glad to solve it once noticed, our moved you... More

Overland Park, Kansas
Contributor
12 reviews 12 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 8, 2014

We stayed in the Best Western Carlos V in Madrid at the beginning of July 2014. We stayed 2 additional hotels on this trip, one in Sevilla and one in Malaga so can do some comparisons. All were similarly priced, and each had their goods and bads. There were 3 of us in the triple room – my wife and... More

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear CarlEKansasCity First of all I'd like to thank you for sharing yor comments with the community, it's great to know you enjoyed your stay with us. Yes, our location is unbeatable and the efforts of all of us are leaded to try to make our guests' stay as pleasant as posible, it's nice to hear you appreciated it. We'll... More

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Additional Information about BEST WESTERN Carlos V

Address: Maestro Victoria 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Carlos V 3*
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Also Known As:
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#91 Family Hotel in Madrid #113 Business Hotel in Madrid #126 Romantic Hotel in Madrid
Hotel Class
Number of rooms
67

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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