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All 458 Madrid hotels

BEST WESTERN Carlos V

3.0 of 5 Hotel   |   Maestro Victoria 5, 28013 Madrid, Spain (Centro)
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Ranked #118 of 458 Hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Michele H London, United Kingdom
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654 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

The main asset of this hotel is its excellent location, within walking distance of the main sights. However, some rooms can suffer from street noise, so get a quiet room at the back! The breakfast was not very good value for money but the staff were friendly and helpful.

Review collected in partnership with Best Western

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Michele H Let me first of all thank you for sharing your commnts with the community. It' lovely to know we were able to help you enjoy your stay at the heart of the city. I've read what you say about our breakfast, and let me disagree; we thnk that a full range of breads, buns, rolls, buns, fruit... More

Palm Coast, Florida
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Spent four nights at this hotel in the heart of Madrid. it is an excellent location, steps from Plaza de Sol, Plaza Mayor, Royal Palace and other Major sites. hotel is small, 61 rooms, all with dark wood floors and high ceilings. absolutely clean! the hotel has an excellent and elegant breakfast, and happy hour drinks, but no other meals.... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear pat c I'd like to satr by thanking you for sharing your comments with the coomunity, it' lovely to know you enjoyed your stay with us at our unbeatable location right in the heart of downtown Madrid. Such a description! You seem to be part of our sales team... ;) Let me just precise we have 67 romos at... More

Fountain Valley, California
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel twice, the first time was 30 years ago and it looked about the same this time around. It is in a great location and is very clean. The rooms are small, but that is to be expected in Spanish hotels. The breakfast is very good and the staff is great. All in all, it... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear kathyPS Let me first of all thank you fr sharing your comments with the community, it's grreat to know you enjoyed your stay with us at our unbeatable location right in the heart of old Madrid. I'd also like to thank you or your loyalty to our Brand, we love to hear you still remembered us after 30 years... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Rooms are a decent size, clean and well kept. The reception staff were very friendly and helpful. Breakfast is served until 11am and there is a good choice that can set you up for the day, although I would advise having breakfast before 10:15 as they don't seem to top up or replenish the stocks the later it is.

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Victoria F Thank you or sharing your comments with the community. It's great to know you enjoyed your stay at our hotel and wewere able to make you feel comfortable. Thank you for yor advice about our breakfast, but please note we do refill the food at any timeuntil closure, and in case you decide to give us another... More

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

I stayed at this this hotel for 4 days on 3/9/14 with my granddaughter as a treat for her 18th birthday. The hotel is centrally located and just few steps from all major shops and restaurants. The hotel is clean, breakfast good and staff very friendly. I was given a back room and asked to change for a room at... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Janet Let me first of all thank you for sharing your comments with the cimmunity. It's lovely to know you and your grandaughter enjoyed your stay with us at our unbeatable location right in the heart of Madrid. We'll be glad to have you back at our hotel your next ime in Madrid. Please do not hesitate to remind... More

Senigallia
2 reviews
3 of 5 stars Reviewed 3 weeks ago

The hotel is not so bad. The position is perfect, but you can find a lot of hotels in the center of madrid better tha this. If you find an offer less than 80 euros per night it could be fine. I booked a superior room, but it was not. It was impossible to switch off the air conditioner during... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Susy O Let me first of all thank you for sharing your commetns with the community. Guests' feedback is our most valuable source of information to try to enhace our customers experience. On behalf of my entire team I'd like to apologize for not having exceeded your expectations, it is our main goal totry to reach the máximum in... More

UK
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My friend and I booked to stay here as part of a last-minute city break and boy, were we happy! The main reason why you should stay here is location, location, LOCATION - we were literally in the heart of the old town, surrounded by the shopping district and was within walking distance to all of Madrid's main hotspots and... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear Trailbee I'd like to star by thanking you for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatable location right in the very heart of Madrid. I'd also like to thank you for your kind recommendation to other travellers, we would also be happy to have you v¡back at... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

The location of this hotel is perfect for walking the "old town" of Madrid. Really good staff, good food, and clean but simple rooms. We could step outside the door and be a 5 minute walk from many of the main attractions around Madrid, and less than a mile from the big three museums. Loved it. We would walk back... More

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bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear TimNewton1956 I would like to first of all thank you for sharing your comments with the community. It's great to know we were able to help you enjoy your stay in our wonderful town. Yes, it's lovely to walk around our area when fiar weather allows it, which is almost each day. We would love to have you back... More

2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

The location is great- just in center! Good service, very nice breakfast. The rooms are nice, quite and very clean. Great value for the money. I will give him more then 3 stars and will back again i hope

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear noa l Let me start by thanking you for sharing your comments with the community. It's lovely to know you enjoyed your stay with us at our unbeatable location right in the heart of Madrid. We also hope to have you back at our hotel on your nexttrip to Madrid. Kindest regards, Satiago Aguilar General Manager More

Tel Aviv, Israel
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 25, 2014

Situated in center of Madrid, near all major attraction and in center of shoping area. Room was overall good. Breakfast buffet had good selection (and starts early as 7:30). The only down side was the old air-con that didn't have remote control - but it workes. This is a small hotel and the staff was very friendly and helpful. Good... More

Was this review helpful? Yes
bwcarlosv, Director General at BEST WESTERN Carlos V, responded to this review

Dear oridx Let me first of all thank you for sharing your comments with the community. It's great to know we helped you enjoy your stay in Madrid. We'd love to see you back yolur next time in Madrid. I just hope we can change all the A/A units by then, For the moment we have renewed about 30%, but... More

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Additional Information about BEST WESTERN Carlos V

Address: Maestro Victoria 5, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Sol
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Carlos V 3*
Number of rooms: 67
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Also Known As:
Best Western Carlos v Hotel Madrid
Best Western Hotel Madrid
Best Western Madrid
Madrid Best Western

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