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BEST WESTERN Carlos V

#141 of 453 Hotels in Madrid
Certificate of Excellence
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Maestro Victoria 5, 28013 Madrid, Spain
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BEST WESTERN Carlos V
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BEST WESTERN Carlos V
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781 reviews from our community

Traveler rating
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    130
    34
    13
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai, Maharashtra, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Outstanding location. 2 min walk from puerto de sol...so alive even till later at night. Very warm n helpful staff. We stayed in a triple room...very spacious. Simple breakfast. Right next to a huge el corte Engles...dept store with a supermarket. Very very highly recommended.

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Madrid
1 review
4 of 5 stars Reviewed 1 week ago

We my sister and I stayed for 4 nights bed and breakfast, hotel was so central to get around Madrids magnificent City. Staff at hotel were the most friendly and helpful ensuring we had a memorable stay at Best Western V. Hotel could due with up grade rooms were spotlessly clean but dated and small. Road outside very noisey at... More 

Review collected in partnership with Galahotels.com

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear angelaH3495BF I'd like to first of all thank you for sharing your comments with the community. It's great to know our staff were able to help you and your sister enjoy your experience at the heart of downtown Madrid. We'll be happy to have you back with us when returnng to catch rest of sights of Madrid. Kindest regards,... More 

Venecia, Italy
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was in an excellent location in central Madrid within walking distance from all major tourist attractions. Very friendly and helpful staff both at the reception and the cafeteria/breakfast room. Problem with internet in the bedroom but fine in the cafeteria. Breakfast was reasonably good.

Review collected in partnership with Best Western

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear Marco G Let me start by thanking you for sharing your comments with the community. It's lovely to know you enjoyed your stay wuth us at our unbeatable location right in the heart of downtown Madrid. I'm also glad to know that our staff made you feel at home :) We'll be pleased to see you back with us... More 

calgary
Top Contributor
288 reviews 288 reviews
81 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in the heart of the city and just steps away from the Royal Palace and other worthy attractions, the Carlos V is the perfect place to hang your hat. Rooms while not large are more than satisfactory. Wifi is included. Staff is pleasant and very helpful. Breakfast is included and is served in the breakfast room - a very... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear skychaserCalgary Let me start by thanking you for sharing your comments with the community and your recommendation to other travellers. It's lovely to know you enjoyed your saty with us at our unbeatable location right in the heart of Madrid. It'd be really nice to have you back with us in case you return to Madrid, will be glad... More 

Sjællands Odde
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husbond and I spent 5 days in Madrid from the 15th to 21st of April. We were on research for the trip with our small private noncommercial travel-group in autumn and stayed at Carlos V. The hotel lies very central for walks in Madrid old town, near Metro stations and only 15 minutes walk to Plaza Mayor, a lovely,... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear Edith K Let me first of all thank you for choosing us and share your comments with the community. It's a great pleasure knowing you enjoyed your stay with us and we lokk forward to seeing you back with your group. Kindest regards, Santiago Aguilar General Manager More 

Dubai, United Arab Emirates
Contributor
14 reviews 14 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 11, 2015

Location is second to none right at the center of Madrid. Travelled solo and as non Spanish speaking the Receptionists were so resourceful. The rooms are fair with the price paid and the star rating . Internet is for free and at a decent speed to check your emails. One problem concern I had was that upon check in the... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear Tinashe M Let me first of all thank you for sharing your comments with the community. It's great to know you enjoyed your stay with us at the heart of downtown. I'd also like to apologize for not having moved you into a room with a double bed, I jusy wonder if the clerk did not write down you... More 

Johannesburg, South Africa
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed April 9, 2015

Rooms seemed very small and of a normal Best Western standard. Lobby rather tiny, but hotel tucked away off pedestrain street 5 minutes walk from Puerta del Sol, and close to a street filled with restaurants, as well as many shops all around. Another metro stop 3 minutes from the hotel on another line on Gran Via was also handy.... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear furryneck I would like to first of all thank you for sharing your comments with the community. It's nice to know you enjoyed your stay ywith us at our unbeatable location right in the heart of Madrid. We'd love to have you back your next time at our lovely city. Kindest regards, Santiago Aguilar General Manager More 

Scotland
Top Contributor
55 reviews 55 reviews
10 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed April 5, 2015

The big "however is" to make sure you either see your room first, or request a room with a balcony. The first room we were given, on the first floor overlooked some sort of big outside air duct, you could see nothing , not even much daylight. We found it to be very, very depressing. and were given another room... More 

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Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear lechatnoir7 Let me first of all thank you for sharing your comments with the community. It's nice to know you enjoyed your stay with us despite the first room we gave you was far from what you were looking for. As you must have seen by reading other reviews, the main 'but..' other customers find in us is the... More 

Ashtead, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 3, 2015

I was lucky to book a double room although I was travelling alone as I think a single room would have been pretty cramped. The double room had all the essentials. I had requested a kettle which wasn't there when I arrived but soon appeared with no problem.The bathroom was fresh and had everything you could want and towels were... More 

Was this review helpful? Yes
Santiago_Aguilar, Director General at BEST WESTERN Carlos V, responded to this review

Dear Janet M First of all, thank you for sharing your comments with the community. It's great to know you enjoyed your stay with us. We'd love to see you back your next time in Madrid, I just hope we do not make you wait for your in-room coffee kit. Kindestrea¡gards, Santiago Aguilar General Manager More 

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Staying in Centro

Neighborhood Profile
Centro
Expansive plazas, local and foreign crowds, street performers, colorful lights, window shopping, restaurant signs promising the best paella, ham, and churros con chocolate- this is downtown Madrid, a collection of plazas interconnected by a network of side streets. Some of these side streets are wide pedestrian shopping routes, and some are hidden, so it's possible to duck in and out of the bustle as desired. The iconic Puerta del Sol is the giant crossroads of the city and a must-see attraction at any time of the day. The nearby Plaza Mayor, completely enclosed by historic red buildings, is an ideal place to grab a bite to eat outside, amidst scores of tables and people out for a stroll. Plaza Isabel II (also known as “Opera”) is smaller and a good meeting spot, and the stately Plaza del Oriente is the front yard of the Royal Palace. Centro can be touristy (pickpockets are unfortuately not unheard-of here), crowded, and sometimes gimmicky, but it is also the place to experience classic Madrid.
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