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All 453 Madrid hotels »

BEST WESTERN Carlos V

3.0 of 5
Maestro Victoria 5, 28013 Madrid, Spain
Hotel amenities
BEST WESTERN Carlos V
Ranked #129 of 453 hotels in Madrid
4.0 of 5 stars 412 Reviews
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412 reviews from our community

What travelers say about this hotel
  • Plaza mayor(7)
  • Great location(5)
  • Breakfast buffet(5)
  • Royal Palace(4)
  • Friendly and helpful(4)
  • Puerto del sol(3)
  • Ear plugs(3)
Traveler rating
    109
    201
    65
    28
    9
Only show reviews for Family (56) | Couples (108) | Business (23)
Date Rating
London
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 27, 2012

Carlos V Hotel In terms of location this is a brilliant find of a hotel. So central and within fifteen minutes walk of all he major sights, and five minutes of a whole variety of great eating places. It's all a bit dated inside and boutique it ain't but our rate included a good breakfast served in a nice dining... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
June 1, 2012

Dear claytoncast Thank you for taking the time to share your comments with there community, we'll take your suggestions on consideration for future renovations. It's nice to know you enjoyed your stay and our unbeatable location. Kindest regards, More

Dallas, Texas
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 22, 2012

Let me first say this hotel, BY FAR, has the best staff I encountered during my stay in Spain. They are friendly, remember you, professional and very helpful! My first room at the hotel had me worried. It had a funny smell and the smallest shower imaginable (I am not big and had a hard time moving around in it)... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
May 25, 2012

Dear ShesOutandAbout Let me first of all thank you for the time dedicated to sahre wih the community your comments about us. It's great to know you enjoyed your stay with us, I will transmit to all my staff your SO KIND words about them, our main efforts are devoted to enhance the best level in service and guest satisfaction,... More

Stansted Mountfitchet, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 14, 2012
1
person found this review helpful

In the best possible location. Friendly good and efficient staff. Clean rooms - bathroom a bit small. The 2. rooms we had could be looking forward to some tender loving care in the near future. Good buffet breakfast. A good 3+ star hotel for laying one's head after a full days sightseeing. In other words excellent value for money. Oh!... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
May 21, 2012

Dear michael m Let me firsit of all thank you for taking the time to share your comments with the community. It's great to know you enjoyed your stay with us, specially our unbeatable location. I can promise we won't move :)) We hope to see you again your next time in Madrid. Kindest regards, More

Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 13, 2012

The Best Western Carlos V is in a great location. It's right next to Plaza Mayor and the Puerto del Sol Metro (3 minute walk)which is basically city central for all things a tourist would want to see or do. The hotel front entrance is very small so easiest landmark it's near is the huge El Cortes Ingles and it's... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
May 14, 2012

Dear Pangea422 Let me first of all thank you for taking the time to share your opinions with the community and make such a wide description of what you felt about us. It's great to know that all in all you had a pleasant stay at our hotel, Just let me make two small corrections about your comments: First, our... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed May 5, 2012 via mobile

My husband & I stayed one night. We can stand with the small room size. But this hotel needs some serious investment for its sound proofing window and doors. We couldn't sleep at all. Too noisy. From street musician, people yelling, rubbish bin trucks, you name it. The hotel is in a good location but I wouldnt trade my goodnight... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
May 14, 2012

Dear MissTjia Let me first of all thank you for sharing your valuable comments with the community. I am sorry you couls not ejoy your stay with us due to outside noise, but you know what may happen when you are in the heart of downtown in a quite noisy city like Madrid. In case you decide to give us... More

Melbourne
Contributor
19 reviews 19 reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 28, 2012

Carlos V was the first place we stayed on our travels in Spain. It proved to be a very good option. It is close to the centre of Madrid but in an area that is almost free of cars. We could easily walk from the Puerto del Sol Metro station. After a very long trip from Australia it was a... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
May 4, 2012

Dear GreydogMelbourne Thank you very much for sharing your comments, it's great to know you enjoyed your stay with us and we helped you find something like a home so far away from home :) Kindest regards, More

Calgary
Senior Contributor
34 reviews 34 reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 28, 2012
1
person found this review helpful

My first experience with Madrid Hotels was in Oct, 2011(1 night) Axior, by the airport and it was new, impersonal and just barely resonably priced then in the month of April, 2012, I stayed 3 times in Madrid at BW Carlos V. A great place for location, price, buffet breakfast, staff/personal contacts and have only one comment out of the... More

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See 3 more reviews by amer_can for Madrid
SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
May 4, 2012

Dear amer_can. Thank you very much for sharing your comments with the community. It's great to know you have enjoyed your 3 stays with us, it is pour main goal to try and keep an excellent level of guest satisfaction. I hope we are lucky enouh to have you back with us in the future and we'll be rally glad... More

1 review
4 of 5 stars Reviewed April 22, 2012

My friend and I stayed here for two nights in April 2012, could not beleive just how close it was to sol!! Fantastic shops on your doorstep, entertainment in the square itself, and very central to other attractions, our room was quite basic but immaculately clean and the bed was super comfy (bedding was also good quality :) would highly... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
May 4, 2012

Dear Little-miss-q Thank you for your oppinions and reccomendation, we'll be glad to see you back in Madrid. Kindest regards, More

Liverpool
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed April 11, 2012
1
person found this review helpful

Stayed in this hotel for 3 nights and found it to be very good, the location is excellent as its right in the centre of Peurto Del Sol and really easy to find. The hotel is really friendly and the staff made us feel welcome. We had a roof terrace room which is of average size, nice clean bathroom and... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
April 17, 2012

Dear Shirbaz Thank you for sharing your comments with the community. It's really great to know we helped you fight your imsomnia, I wonder if the terrace with views to Madrid rooftops helped :) We will be glad to receive you back home your next time in Madrid. Kindest regards, More

Nristol, UK
Contributor
20 reviews 20 reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 3, 2012
2
people found this review helpful

Spent 4 nights at the Carlos V and can thoroughly recommend it. The location is brilliant - very close to the centre and within walking distance of the museums, plaza major, etc. Although central, it is located on a pedestrianised street so no traffic noise. Our room was fine though beds slightly hard for our taste. All was perfectly clean... More

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SANTIAGO AGUILAR, Director General at BEST WESTERN Carlos V, responded to this review
April 17, 2012

Dear jacksgrandma Thank you for taking the time to share your comments with the community. It's great to know you enjoyed your stay and you will recommend us :) Kindest regards, More

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Additional Information about BEST WESTERN Carlos V

  • Best Western Hotel Madrid
  • Best Western Madrid
  • Madrid Best Western
Address: Maestro Victoria 5, 28013 Madrid, Spain
Price Range: PLN: $

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