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Hotel Villa Real

5.0 of 5 Plaza de las Cortes 10, 28014 Madrid, Spain
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Certificate of Excellence 2014
Hotel Villa Real
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Hotel Villa Real
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642 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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Senior Contributor
28 reviews 28 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed 1 week ago

Location is great, but that's all. For 180e i paid i got a really outdated, old-fashioned ugly pretentious decor room facing an ugly yard and not providing a decent quality shower shampoo or a toothbrush. Internet connection was really poor. Definitely not a 5 star hotel. 3 the most.

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear guest, Thank you so much for choosing the VILLA REAL HOTEL 5* for your stay in Madrid. I regret to know that you did not love our hotel. Our hotel has a classical style, then I understand that not everybody loves this kind of decoration. Maybe, our Urban Hotel 5*GL located near to Villa Real, would have been a... More 

Rishon Lezion, Israel
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed only one night but the hotel was great. We got a very nice room with a view to the square including large bed and a saloon that we could entertain our friends. The breakfast was also very good with lots of ingredients

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear Sir, Firstly, we would like to thank you for your kind comments posted in this website. We are very proud of knowing that your stay with us was great. Satisfying your expectations is our most important task, and we work hardly to get it. I look forward to welcoming you soon in Madrid for greeting you personally. Kindest regards... More 

Trophy Club, Texas
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't believe how lucky I was to be able to stay in this hotel. It is in the heart of Madrid, the personnel is extremely helpful, breakfast is excellent with good service and my room was something that I do not remember having in a long time. Wooden floors, two levels, big screen TV, view to the main Plaza,... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear guest, Thank you for writing these kind comments about our staff. We work hardly to provide an excellent guest service to our guests. I will inform to ourstaff about your congratulations. Looking forward to welcoming you soon, Best regards Antonio Martín Assistant Manager More 

Cologne
Top Contributor
271 reviews 271 reviews
62 hotel reviews
135 helpful votes 135 helpful votes
4 of 5 stars Reviewed 1 week ago

We’d always wanted to stay here right in the center of Madrid across from the Congreso de los Diputados building and were happy to get a very good deal through Olotels (unfortunately it seems that this hotel booking service is no longer available) for a two-night stay. The staff was very friendly and helpful and offered us a room with... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear Guest, I would like to thank you for these kind comments about our hotel. We are glad to know that you enjoyed your stay with us. Looking forward to welcoming you again, Best regards Antonio Martín Assistant Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Currently staying at the hotel and the room is superb, but what is going on with the bar? Just got back at 11.30pm from a great night out in Madrid and the bar is shut. I can hear people in there but the door is locked and I was told it's closed. I don't expect in a major European capital... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear Guest, Thank you very much for sharing your experience with us. Your feedback is really important for us as it helps us to improve our service. In reference to the negative comments about barbreakfast service, please be sure that we will analyze it in order to avoid this in the future. We hope to welcome you soon in Madrid,... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014 via mobile

The staff is great. Breakfast buffet was amazing. Front desk staff was very helpful. Location is perfect. Highly recommend this hotel. Special thanks to Cassandra! When had to extend trip due to a pilot strike, hotel very helpful In taking stress out of the equation.

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear guest, Firstly, I would like to thank you for writing these kind comments about us. We are very glad about knowing that you loved our facilities, location, and the service provided by our personal. We hope welcoming you in Madrid again. Best regards Antonio Martín Assistant Manager More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 10, 2014

Location is perfect. Staff is professional but when I asked about restaurants in Madrid the young lady at the front desk offered me the hotel restaurant and that's it. I also had water run out the bath tube and leak to my bathroom floor and the front desk solution was to give me extra towels to put on floor.... Not... More 

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear guest, Firstly, I would like to thank you for choosing VILLA REAL HOTEL 5* for your last stay in Madrid, and thank you for sharing your experience at TripAdvisor. We are very disappointed to know that we did not satisfy your expectations, and we really regret it. Please, be sure that we have taken note of all your comments,... More 

Philadlphia
1 review
5 of 5 stars Reviewed November 10, 2014

Everything was to perfection. Location is outstanding and everything within 10 minute walking distance. Prado, Plaza Mayor, Spanish Opera, Theater, and Tapas opportunities abound at every corner. Very safe place as well with the Spanish Congress right nearby.

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear Sir, Thank you very much for choosing Villa Real Hotel 5* for your stay in Madrid. We are delighted to know that you had a very pleasant stay with us, and you loved our location, We look forward to welcoming you again, Kind regards Antonio Martín Assistant Manager More 

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014

This lovely hotel is unpretentious and service oriented with a great ambience and within walking distance of many major sights, including the Royal Palace, the Prado and Park Retiro. The staff is so friendly and ready to help with any needs. The décor is lovely and everything you need is there. Off season rates are very enticing. We have stayed... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear Guest, We would like to thank you for choosing Derby Hotels Collection for your stay in Madrid, and for the time taken to share your opinion about us. We are very proud to know that you loved our location, rooms, and customer service. We hope to host you again, Best regards Antonio Martín Assistant manager More 

A TripAdvisor Member
3 of 5 stars Reviewed November 9, 2014

Generally good hotel with perfect location to discover Madrid. Personal basically very nice. However room is in poor condition, need a renovation, especially bathroom. Breakfast is simple, like food from supermarket.

Review collected in partnership with this hotel

Was this review helpful? Yes
DireccionDerbyHotels, Subdirector at Hotel Villa Real, responded to this review

Dear guest, Thank you for choosing us for your last stay in Madrid and for the time taken to share your experience at TripAdvisor. We are glad to know that you loved our location and the customer service provided by our personal. About the negative comments about our rooms and breakfast service, be sure that we will keep your comments... More 

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Additional Information about Hotel Villa Real

Address: Plaza de las Cortes 10, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Villa Real 5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Real Hotel Madrid
Hotel Style:
#41 Luxury Hotel in Madrid
#50 Family Hotel in Madrid
#57 Romantic Hotel in Madrid
#59 Business Hotel in Madrid

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