Upon arrival you are warmly welcomed, given outstanding focused attention and assisted to your room by very pleasant staff. The rooms are large, spacious and ultra clean, well fitted out with all amenities expected and most have a view of the city. The staff are at all times happy to assist and quick to respond, be it at breakfast (have... More

Stayed here for three nights recently in a standard room which was very large. The sound proofing worked well and the air con also worked well. The room faced the busy street. The room was great, bed comfortable, roomy and the bathroom was fine, if a bit small. The staff here are excellent! The breakfast is beyond words with anything... More

We stayed in the NH because we were going to a conference organized by a friend in another hotel of the chain, in other city. It was a great surprise. We got a corner room, with wonderful view. The hotel is very clean and well kept, and the staff is extremelly corteous. The breakfast is wonderful. You can walk to... More

This is a old building that has been remade into a hotel. I don't know why many hotels like this cannot get the sewage system right. The bathroom in room 504 reeked of sewage gas! The exhaust fan in the bathroom also was very LOUD and cannotbe turned off.This was a upgraded room. It is an attic room that was... More

We spend one night at the NH Hotel Palacio de Tepa in Madrid and loved it! It's brand new and in a perfect location to explore the city, walking distance to many tourist attractions, good food options around it, etc. The bed was so so comfortable we had a much needed rest after travelling around Spain, the rooms are huge,... More

We really enjoyed this hotel. The location was ideal. You walk 50 meters and you have plenty of restaurants and shops (even a convenience store). Our room (suite on floor 1) was beautifully decorated, original in volume (vaulted), very convenient with a young kid (2). If you can, pick a suite, because significantly larger and nicer design. No noise except... More

Stop over on way to Ecuador. Extremely polite helpful staff. Rooms good. Fast Internet not at a comedy price. Excellent location close to restaurants bars and metro. Good gym in hotel. Remember to look at excavations behind the check in desk. All together highly recomend.

It's great service that distinguishes first class hotels from the rest - and that's what you get here. From front desk to chamber maids, the service is excellent. There was an incredibly minor problem with our room which dragged on for 3 nights - if this hadn't been dealt with so professionally and politely, we'd have been hacked off. In... More

We were two couples and one single in our 70's staying in this hotel for three nights in early May 2013. As others have said, the location is in the center of the old city right on the Plaza del Angel and adjacent to the Plaza de Santa Ana, both places where you can sit outdoors and people watch while... More