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All 458 Madrid hotels

NH Collection Palacio de Tepa

5.0 of 5 Hotel   |   San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain (Centro)
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Ranked #14 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
aro7
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460 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Palacio de Tepa hotel from NH is a very pleasent place to stay. The people in the front desk will treat you very nicely... What I didn't like from the hotel was the breakfast, the location and the lack of many 5 star services. The breakfast was poor quality compared to others NH in Spain, like the one in... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Aro7 Thank you very much for having taken a few moments of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!! More

Montreal, Canada
Top Contributor
141 reviews 141 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location is just a few minutes from the heart of Madrid - Puerto del Sol, and not far from Plaza Majore. A great location for touring. The front desk staff were excellent. Unfortunately not so much the concierge, who was not as knowledgeable as we would have expected. We paid a little more for an upgrade to a first... More

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Gary M thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring for our continuous improvement, the complete NH Palacio de Tepa team hope to see you soon!!! Best regards More

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel and the location couldn't be better, right in the centre of everything. Most of the attractions are within a few mins walking distance from the hotel. The room was lovely I was in the top floor so the room was like in an attic and I love the feel of ceiling gives to the room,... More

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Reuben_Grech thank you very much for having taken a few moments of your valuable time to express your satisfaction about our Hotel during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. Please be assure that your suggestions about our room and bathroom facilities will be... More

Athens, Greece
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel during our honeymoon. - excellent service - very friendly welcome and very helpful staff, whenever we asked them to book a table in a restaurant for us, they always reserved the best one - excellent rooms - close to metro - only 5' walking - close to the city center

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Tassos_Eletheria, firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards More

Austin. Houston, San Antonio
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

This hotel is adjacent to plaza Angel and directly across from Plaza de Santa Ana. The neighborhood is the "literary" corner of Madrid and the stomping grounds of greats like Cervantes, Hemingway and features brass lettered quotes in the cobblestones throughout the area. There are tons of tapas bars, restaurants and shops. It's about a 15 minute walk to the... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Cupcakefamily firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards More

Contributor
12 reviews 12 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 9, 2014

Wonderful room and very quiet. The breakfast was amazing and very comprehensive (even hyad almond milk for us non diary/soy people). Freshly squeezed orange juice by the jug. The room location was central. The staff were good and very helpful. Would stay again

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Blackallrange thank you for your excellent comments and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The entire NH Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards. More

Shanghai, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

We enjoyed our stay at the Palacio de Tepa. The front desk staff were efficient and friendly and very helpful. Always there with a big smile. Rooms were clean, spacious and well designed. Great bed. They have the most gorgeous room service menu i have ever seen. Wanted to order everything in it. The location of the hotel was excellent.... More

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear ZhuangTaiTai firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. At the NH Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this.We all look forward... More

Miami, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 23, 2014

This hotel has to be one of the best located hotels of its caliber in all of Madrid! Check in was supposed to be at about 3 or 4, but we arrived at about 11 and were welcomed and a room was available. All the employees spoke english and they upgraded our room to a superior room for free! They... More

Was this review helpful? Yes 3
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Kevin L Thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring for our continuous improvement. The complete NH Collection Palacio de Tepa team hope to welcome you back soon!!! Best regards. More

Virginia Beach, Virginia
2 reviews
5 of 5 stars Reviewed July 23, 2014

The hotel was as advertised on Jetsetter. Staff members were exemplary . I must single out Angela for her friendliness and attention to details. Plus she's bilingual. Fantastic location .very central.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Ahmed511 Thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for your excellent comments of our hotel and for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best... More

Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014

This hotel is right in the center of things just steps off the Plaza Santa Anna and on a pedestrian walkway that extends just about to the Prado and the Plaza Major. Lots of great places to eat and see. People watching in abundance as everyone is on the streets until the wee hours. The hotel itself is clean, comfortable... More

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Charles D Thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as yours are inspiring for our continuous improvements. We all look forward to hearing from you soon, Best regards. More

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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana , Sol
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#7 Business Hotel in Madrid #10 Luxury Hotel in Madrid #14 Romantic Hotel in Madrid #15 Family Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
Number of rooms
85

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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