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NH Collection Palacio de Tepa

#17 of 453 Hotels in Madrid
Certificate of Excellence
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San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
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NH Collection Palacio de Tepa
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NH Collection Palacio de Tepa
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576 reviews from our community

Traveler rating
    358
    175
    35
    7
    1
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90
285
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79
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
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  • Mar-May only
    (167)
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    (125)
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    (126)
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A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

We were a group of 15, both adults and children. We found the location of the hotel excellent, the service was excellent, the breakfast was excellent. there was a lot of variety and the eggs were made to order. The rooms were clean and well sized. The bathrooms were large, and had all the amenities. The hotel provided umbrellas as... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Guest thank you very much for having taken a few moments of your valuable time to express your opinion about our Hotel during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. We all are looking forward to welcome you back again in a near future.... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 5 days ago NEW

I could not fault the hotel. I booked this for my other half's 21st birthday, and I'm very pleased that this is where I ended up staying. Excellent location, very friendly & helpful staff, who helped us with all questions we asked - including getting us a cab back to the airport. The bed's are massive, and very modern rooms.... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Kirstie D thank you for having chosen us for your other half's 21st birthday, I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in Tripadvisor. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon!!! Best regards. More 

Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 6 days ago NEW

Exellent location, friendly and very helpful staff. The staff helped us print our boarding cards and checked us in from the hotel. The location is great, close to many restaurants, shops, and bars. All in all a very plaesant stay!

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Christian W firstly I would like to thank you for your great comment about our Hotel, thank you for sharing your experience in Tripadvisor. The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards More 

Tel aviv
1 review
3 of 5 stars Reviewed 6 days ago NEW

The title says everything, it has a great location and its a very nice hotel but definitly not a five stars hotel. The only logical excuse to choose tis hotel is the cost, if you can get a good deal like other four or three stars hotels than its a very good one, but if the rate is like five... More 

Review collected in partnership with NH Hotels

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Avi S we really regret not have been able to cover your expectations. We highly value your opinion in our process of continuous improvement. Should you kindly need to make any additional remarks please be aware that our Guest Relations department remain at your complete disposal. Best regards More 

Accra, Ghana
1 review
5 of 5 stars Reviewed 1 week ago NEW

Location, service, room, quality of the food, everything is very good. I really satisfied my stay.All staffs are so kind and friendly and I could feel very comfortable.The location is great and I could find many restaurant,bar.Also Puerta de Sol,Museo del Prado, Plaza Mayor, Gran Via are close. It is very convenient to go anywhere in the center.

Review collected in partnership with NH Hotels

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Ikuko D Thank you for having chosen us for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in Tripadvisor. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon!!! Best regards. More 

New York City, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had a great stay at this hotel. Breakfast was delicious. The room was lovely and spacious. Cleanliness was to a superb standard. The lobby lounge was huge and impeccable. I cannot praise the staff at this Hotel enough! They were, without exception, outstanding. There was nothing which was too much trouble for them and they dealt with everything efficiently.... More 

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Mmalvea thank you very much for taking moment of your valuable time to express your opinion about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring us. Best regards. More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

fantastic hotel and very good service, location is excellent and very helpful staff and very good recommendation for tourist location. good value for money. I shall book for NH collection for other holidays when possible

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear guest I would like to thank you for your great comment about our Hotel, thank you for sharing your experience in Tripadvisor. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards More 

Stockbridge, Georgia
Top Contributor
73 reviews 73 reviews
31 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff couldn't be more helpful. They answered all question and attended to all of our needs. The room was quite comfortable, as well as the bed. They are located near Plaza Mayor and are right on Plaza Santa Anna. All of the major attractions can be visited and walked to from there. There are many excellent restaurants and bars... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Anneandjoetrps , thank you for your excellent comments about our hotel and staff and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Collection Palacio de Tepa team look forward... More 

London
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our 4 nights here were comfortable and enjoyable. The hotel is modern and stylish and yet in a beautiful old palace. Staff are friendly helpful with good tips for local restaurants. Sleep quality is excellent with large comfortable beds, quiet rooms with complete black out at night. Best of all, the location is incredibly central and handy for so many... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear RichardJohnC it is fantastic to read that you have very much enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experience in Tripadvisor. Comments such as yours are our inspiration. The entire Hotel team look forward to hearing from you soon. Best regards. More 

Dublin, Ireland
Contributor
16 reviews 16 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you want a high end hotel in the centre of the action, look no further. It's just off Plaza Santa Ana which has a large selection of bars, restaurants etc and its 5 minutes walk to Sol in one direction, Plaza Major in another and the Prado is only 10 minutes walk. Very nice rooms (we upgraded to the... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Orfjd firstly I would like to thank you for your comment about our Hotel, thank you for sharing your experience in Tripadvisor. I am really glad you enjoyed our unique and authentic neighborhood . The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards More 

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Staying in Huertas

Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
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