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NH Collection Palacio de Tepa

#12 of 454 Hotels in Madrid
Certificate of Excellence
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San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
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NH Collection Palacio de Tepa
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636 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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4 of 5 stars Reviewed 4 days ago NEW

This was my first trip to Madrid, and I stayed for four nights. It is in a lovely area, away from tourist scene but within walking distance of every site and neighborhood. The entire staff was gracious and very helpful especially Angela and Juan Jo. Once there, I upgraded for a small fee and chose a corner suite overlooking a... More 

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1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel with my wife for a few nights in the weekend. Its a superb hotel with superb design and very helpfull service. Its very close to the Metro of Anton martin or Tirso de Molina. Its very close to Prado Museum (10 minutes walking) and also to the Atocha Station. Plaza behind the hotel was perfect... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Misha S thank you for having chosen the NH Collection Palacio de Tepa for your recent stay in Madrid and for sharing your greats comments in Tripadvisor. This stimulate us to keep fighting to offer a better service every day. We all look forward to welcome you soon, Best regards More 

VA
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

I'm used to small when travelling to Europe, but wow this was small. Be mindful if you go here to ask for a room with no stairs or stairs leading up to it. Our first room had stairs so we had to move. If you have a baby or trouble with mobility, make sure you check. I did not find... More 

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Honolulu, Hawaii
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Our group of 7 adults stayed here for 4 nights in June 2015. When we first arrived at the hotel we were amazed at how centrally located it is--within walking distance of everything Madrid has to offer! The Plaza del Angel and Plaza de Santa Ana are just steps from the hotel entrance and offer tons of choices for drinks... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear BT808 thank you for your excellent comments about our hotel and for sharing your experience in Tripadvisor, I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Collection Palacio de Tepa team look forward to welcoming you back... More 

Austin, Texas
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is in a great location! We stayed for 4 nights and we were able to walk to all the major sites...Prado Museum, the royal palace, etc. There are tons of cafes, restaurants, and shops just steps from the hotel. We took the Expres Aeroperuto into to town from the airport and the hotel was just a short taxi... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Littlemops thank you very much for having taken a few moments of your valuable time to express your opinion about the NH Collection Palacio de Tepa during your recent stay. I would also like to thank you for point out our central location, and room facilities. I look forward to hearing from you soon. Best regards More 

Berkshire
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely friendly staff at the hotel who couldn't do enough to help. The location puts the hotel within walking distance from all of the major attractions. The rooms were good and the coffee machine in the room was most welcome! The view from our room was stunning. At over £150 a night off season not including breakfast this hotel is... More 

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Henley-on-Thames, United Kingdom
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic location in the Centre of Madrid, close to great restaurants and nightlife. Stylishly refurbished, large comfortable rooms. Very helpful and friendly staff, we had a meeting room and nothing was too much trouble. Fabulous breakfast.

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Graeme T thank you very much for taking moment of your valuable time to express your opinion about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring us for our continuous improvement. Best regards. More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights recently and had a splendid time from start to finish. The room we had was lovely and immaculate with a very comfy bed and all the amenities expected in a 5* hotel. All staff were very friendly and were happy to talk to me in Spanish throughout in order to give me the practice; this... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear George D firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing that in Tripadvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this.We all look... More 

Guildford, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is superb and the hotel is quite modern. We stayed at one of the premium rooms in the upper floor which are quite nice and quiet but the rooms are a bit tight in size, considering the hotel rates. The wardrobe was pretty small. If you need to hang shirts plus dresses there isn't much space for two people.... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Gustavo M firstly thank you for having chosen our Hotel for your recent stay in NH Collection Palacio de Tepa, thank you for sharing your experience in Tripadvisor. Please allow me to inform you that all our hotel team remain at your complete disposal in order to prepare the perfect room for your possible future stays. We all hope... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

My partner and I had the most amazing visit to Madrid. Our hotel, the Palacio de Tepa was wonderful. From the greeting at the door, welcome at the check-in, to our escort to our room. Our room was fantastic. A junior suite, two rooms, spacious bathroom and overlooked Plaza Santa Ana. We especially want to thank the concierge, Juan for... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Michael M thank you for having chosen us for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in Tripadvisor, especially for point our staff and our privileged location. The complete NH Collection Madrid Palacio de Tepa team hope to see you soon!!! Best... More 

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