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NH Collection Palacio de Tepa

5.0 of 5 San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
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#15 of 458 Hotels in Madrid
468 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
NH Collection Palacio de Tepa
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NH Collection Palacio de Tepa
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468 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Montreal, Canada
1 review
4 of 5 stars Reviewed 2 days ago NEW

I agree with a previous reviewer that while staff here is polite, they are not particularly warm or friendly. A few exceptions were Jesus at the front desk, the concierge whose name I forgot to note, and a young man at breakfast service. Special notice to Annie in housekeeping who is an absolute gem and true example of the notion... More

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nowhere
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed for one night, could have stayed for more. Great room, only one window in the roof, but felt very exclusive and spa-like. Nice touches of coffee machine, kettle, bath robes, large screen TV plugs/ sockets and great feel about the whole place. Recommended and would stay there again

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Portland, Oregon
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Picked this hotel because of the good reviews on Trip Advisor and I wasn't disappointed. The location was excellent (right near Santa Ana square and Plaza Major) and easily walkable to other major sights (we stayed at NH Madrid Nacional earlier in the week and preferred Palacio de Tepa by far in location and amenities). The rooms were luxurious, clean,... More

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Stockport, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

stayed here for a week in the first week of september .overall i couldnt give it 5 stars because it doesnt have that 5 star wow factor. but on the other hand there is nothing wrong with it .the location is its biggest draw right in the centre of everything . Dont worry about noise from outside the room with... More

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Austin, Texas
1 review
5 of 5 stars Reviewed 1 week ago

Your front desk staff is some of the best-trained, most courteous, and friendly individuals that I have experienced anywhere. Great looking and expertly trained front desk staff of any international city in Europe.

Review collected in partnership with NH Hotels

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Robert O, firstly I would like to thank you for your great comment about our Hotel and staff, thank you for sharing that in Tripadvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this.We all look... More

London
Top Contributor
89 reviews 89 reviews
69 hotel reviews
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed 1 week ago

Check in at the hotel was alright. The staff weren’t exactly what I’d call warm or friendly. The level of welcome didn’t really match my expectations, although I suppose it was what you’d expect at a trendy hotel. One or two of the front desk staff were very attentive, but this wasn’t consistent. The fitness room was very small and... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Moaksey thank you very much for taking some time of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your spectations . We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you... More

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is in the perfect location for seeing the city and nightlife at your doorstep (Santa Anna Square). The hotel itself is very nice and helpful staff. A great tapas place lateral on the square around the corner. Room was small, but typical of Europe downtown. Would stay again. General word of caution - I noticed trip advisors shows... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Richard S. I would like to thank you for sharing your opinion about NH Collection Palacio de Tepa in Tripadvisor. It is a great pleasure for us to read that you enjoyed your stay with us. We all are looking forward to welcome you back again in a near future. Best regards More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Palacio de Tepa hotel from NH is a very pleasent place to stay. The people in the front desk will treat you very nicely... What I didn't like from the hotel was the breakfast, the location and the lack of many 5 star services. The breakfast was poor quality compared to others NH in Spain, like the one in... More

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Aro7 Thank you very much for having taken a few moments of your valuable time to express your opinion about our Hotel during your recent stay. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!! More

Montreal, Canada
Top Contributor
143 reviews 143 reviews
23 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location is just a few minutes from the heart of Madrid - Puerto del Sol, and not far from Plaza Majore. A great location for touring. The front desk staff were excellent. Unfortunately not so much the concierge, who was not as knowledgeable as we would have expected. We paid a little more for an upgrade to a first... More

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Gary M thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring for our continuous improvement, the complete NH Palacio de Tepa team hope to see you soon!!! Best regards More

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a beautiful hotel and the location couldn't be better, right in the centre of everything. Most of the attractions are within a few mins walking distance from the hotel. The room was lovely I was in the top floor so the room was like in an attic and I love the feel of ceiling gives to the room,... More

Was this review helpful? Yes 2
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Reuben_Grech thank you very much for having taken a few moments of your valuable time to express your satisfaction about our Hotel during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. Please be assure that your suggestions about our room and bathroom facilities will be... More

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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana , Sol
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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