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All 458 Madrid hotels

NH Collection Palacio de Tepa

5.0 of 5 Hotel   |   San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain (Centro)
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92%
Ranked #12 of 458 hotels in Madrid
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Cupcakefamily Austin. Houston, San Antonio
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450 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
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English first
Austin. Houston, San Antonio
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is adjacent to plaza Angel and directly across from Plaza de Santa Ana. The neighborhood is the "literary" corner of Madrid and the stomping grounds of greats like Cervantes, Hemingway and features brass lettered quotes in the cobblestones throughout the area. There are tons of tapas bars, restaurants and shops. It's about a 15 minute walk to the... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Cupcakefamily firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards More

Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful room and very quiet. The breakfast was amazing and very comprehensive (even hyad almond milk for us non diary/soy people). Freshly squeezed orange juice by the jug. The room location was central. The staff were good and very helpful. Would stay again

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Blackallrange thank you for your excellent comments and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The entire NH Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards. More

Shanghai, China
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Palacio de Tepa. The front desk staff were efficient and friendly and very helpful. Always there with a big smile. Rooms were clean, spacious and well designed. Great bed. They have the most gorgeous room service menu i have ever seen. Wanted to order everything in it. The location of the hotel was excellent.... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear ZhuangTaiTai firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. At the NH Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this.We all look forward... More

Miami, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has to be one of the best located hotels of its caliber in all of Madrid! Check in was supposed to be at about 3 or 4, but we arrived at about 11 and were welcomed and a room was available. All the employees spoke english and they upgraded our room to a superior room for free! They... More

Was this review helpful? Yes 3
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Kevin L Thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring for our continuous improvement. The complete NH Collection Palacio de Tepa team hope to welcome you back soon!!! Best regards. More

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel was as advertised on Jetsetter. Staff members were exemplary . I must single out Angela for her friendliness and attention to details. Plus she's bilingual. Fantastic location .very central.

Review collected in partnership with NH Hotels

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Ahmed511 Thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for your excellent comments of our hotel and for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best... More

Dallas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This hotel is right in the center of things just steps off the Plaza Santa Anna and on a pedestrian walkway that extends just about to the Prado and the Plaza Major. Lots of great places to eat and see. People watching in abundance as everyone is on the streets until the wee hours. The hotel itself is clean, comfortable... More

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Charles D Thank you very much for taking moment of your valuable time to express your satisfaction about our Hotel during your recent stay. Comments such as yours are inspiring for our continuous improvements. We all look forward to hearing from you soon, Best regards. More

Tampa, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful Hotel. A great value! Two blocks from Plaza Mayor. A 10 minute walk to Puerto del Sol. We had a Jr. Suite. Very Clean and quiet. The location is the best I've ever stayed at in Madrid. Loved my small balcony and everything about this great Hotel with excellent service.

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Irene A firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing your experience with us. We highly value your opinion in our process of continuous improvement. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards More

Stockholm
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2014

I'm lowering with one mark because I'm not happy with the wifi. A hotel of this class should not charge for fast wifi, and login should not be needed. The solution feels about 2003, when the hotel was connected with ADSL. Please fix this flaw in an otherwise pretty flawless experience. The service was great. English is not a problem... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Mirar 0 ,thank you very much for having taken a few moments of your valuable time to express your opinion about our Hotel during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. Please be assure that your suggestions about our wifi service will be taken... More

Windsor, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 14, 2014

This is one of the best hotels I ever stayed. The location was perfect. We enjoy walking and seeing things along the way. We were able to walk to almost most places by foot. Our rooms were on the higher floor and it was only their Standard Double. We loved the high ceiling. It was extremely nice that we can... More

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Gabriel L thank you for your excellent comments and for sharing your experience, I am glad to know that you enjoyed your stay with us ! At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this .... More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2014

We stayed for two nights, and we were very satisfied. The service was good and the breakfast was very nice! We asked if the room had a nice view, and the lady at the reception made sure it did. The location is good and we were able to walk everywhere. The only downside is expensive parking.

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Emilia S firstly I would like to thank you for your great comment about our Hotel , thank you for sharing your experience. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this. Regarding your comment about... More

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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana , Sol
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#5 Business Hotel in Madrid #10 Luxury Hotel in Madrid #14 Family Hotel in Madrid #16 Romantic Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Located in Madrid's Las Letras district, the NH Collection Palacio de Tepa is surrounded by history and romance. Just a five-minute walk away, the famous Plaza Mayor and next to Plaza Santa Ana enchant tourists and locals alike. ... more   less 
Number of rooms
85

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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