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NH Collection Palacio de Tepa

5.0 of 5 San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
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Certificate of Excellence 2014
NH Collection Palacio de Tepa
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NH Collection Palacio de Tepa
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474 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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glasgow
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 4 nights. Recommended for location. Absolutely spot on. Easy to walk to all sights,museums galleries etc. Plenty of bars and restaurants round about. Room very comfortable and staff friendly. Buffet breakfast not cheap but superb choice-juices I had never heard of. We were worried might be noisey in hotel but not an issue. Would stay again.

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Chairmanglasgow, thank you very much for having taken a few moments of your valuable time to express your opinion about The NH Collection Palacio de Tepa during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. I would also like to thank you for point out... More

The Netherlands
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Palacio de Tepa hotel is a very comfortable hotel, smack in the center of the city. Plaza Mayor a short walk, but also the shopping district is close by. The hotel itself has comfortable rooms. Ours was very spacious, being a room for the handicapped. Breakfast is worth mentioning. Well organized and with copious amounts of freshly prepared fruits,... More

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Dr Rossi thank you for having chosen us for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in Tripadvisor. We highly value your opinion in our process of continuous improvement. The complete NH Collection Madrid Palacio de Tepa team hope to see you... More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

central location short walk to Sol , Prado and other popular destinations clean , quiet, excellent service reasonable price a good place for business or holiday great breakfeast, but no restaurant facility for lunch or dinner, although there are lots of eateries nearby

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear 727george firstly I would like to thank you for your great comment about our Hotel, thank you for sharing your experience in Tripadvisor. In reference to the restaurant please allow me to inform that we have at the disposal of all our guest a restaurant for lunch and dinner. The complete NH Collection Palacio de Tepa team hope to... More

Montreal, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

I agree with a previous reviewer that while staff here is polite, they are not particularly warm or friendly. A few exceptions were Jesus at the front desk, the concierge whose name I forgot to note, and a young man at breakfast service. Special notice to Annie in housekeeping who is an absolute gem and true example of the notion... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Hospitalitydesign thank you very much for having taken a few moments of your valuable time to express your opinion about our Hotel during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. I look forward to hearing from you soon. Best regards. More

nowhere
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for one night, could have stayed for more. Great room, only one window in the roof, but felt very exclusive and spa-like. Nice touches of coffee machine, kettle, bath robes, large screen TV plugs/ sockets and great feel about the whole place. Recommended and would stay there again

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Nowhere It is fantastic to read that you have very much enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experience in Tripadvisor. Comments such as yours are our inspiration. The entire Hotel team look forward to hearing from you soon. Best regards. More

Portland, Oregon
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Picked this hotel because of the good reviews on Trip Advisor and I wasn't disappointed. The location was excellent (right near Santa Ana square and Plaza Major) and easily walkable to other major sights (we stayed at NH Madrid Nacional earlier in the week and preferred Palacio de Tepa by far in location and amenities). The rooms were luxurious, clean,... More

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Colleenbevin, thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our hotel and for sharing your experience in Tripadvisor. Comments such as the one you kindly shared are inspiring for our continuous improvement. Best regards.. The complete NH Collection Palacio de Tepa team... More

Stockport, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed here for a week in the first week of september .overall i couldnt give it 5 stars because it doesnt have that 5 star wow factor. but on the other hand there is nothing wrong with it .the location is its biggest draw right in the centre of everything . Dont worry about noise from outside the room with... More

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Austin, Texas
1 review
5 of 5 stars Reviewed 3 weeks ago

Your front desk staff is some of the best-trained, most courteous, and friendly individuals that I have experienced anywhere. Great looking and expertly trained front desk staff of any international city in Europe.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Robert O, firstly I would like to thank you for your great comment about our Hotel and staff, thank you for sharing that in Tripadvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this.We all look... More

London
Top Contributor
90 reviews 90 reviews
70 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Check in at the hotel was alright. The staff weren’t exactly what I’d call warm or friendly. The level of welcome didn’t really match my expectations, although I suppose it was what you’d expect at a trendy hotel. One or two of the front desk staff were very attentive, but this wasn’t consistent. The fitness room was very small and... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Moaksey thank you very much for taking some time of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your spectations . We highly value your opinion in our process of continuous improvement. The complete NH Collection Palacio de Tepa team hope to see you... More

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is in the perfect location for seeing the city and nightlife at your doorstep (Santa Anna Square). The hotel itself is very nice and helpful staff. A great tapas place lateral on the square around the corner. Room was small, but typical of Europe downtown. Would stay again. General word of caution - I noticed trip advisors shows... More

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Richard S. I would like to thank you for sharing your opinion about NH Collection Palacio de Tepa in Tripadvisor. It is a great pleasure for us to read that you enjoyed your stay with us. We all are looking forward to welcome you back again in a near future. Best regards More

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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana , Sol
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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