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NH Collection Palacio de Tepa

5.0 of 5 San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
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Certificate of Excellence 2014
NH Collection Palacio de Tepa
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NH Collection Palacio de Tepa
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480 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wayne, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I stayed for a few days, on vacation, and it couldn't be better. Very friendly staff, very well located, they even had umbrellas for the raining days! The concierge was very helpful getting us tickets for a play and making reservations for dinner.

Review collected in partnership with NH Hotels

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Austin, TX
Top Contributor
137 reviews 137 reviews
44 hotel reviews
137 helpful votes 137 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for only one night. The hotel is lovely, centrally located, with attentive staff. The bedroom was huge with multiple pillows on the bed, good lighting, desk with a pod coffee machine, two closets, arm chair for reading, wifi, big bathroom (no bidet), bathrobe and slippers, etc. The breakfast buffet was the most ample I've seen, with lots... More

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Cape Elizabeth, Maine
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We loved this hotel. It was the first one we stayed in and it was perfect for getting over jet-lag. Our room on the first floor had only a window that looked out onto an interior courtyard (really a wall) but it was cave-like, quiet and peaceful and perfect for sleeping. Very clean. Beds were very comfortable. The bathroom was... More

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Kentfield, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Right in the middle of everything. Service was excellent. Beds are very comfortable and firm, which we like. Would definitely stay here again. We passed on the buffet breakfast and found an excellent coffee shop next door with homemade goodies. Less than 10 euros for us both to get the day started.

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glasgow
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 4 nights. Recommended for location. Absolutely spot on. Easy to walk to all sights,museums galleries etc. Plenty of bars and restaurants round about. Room very comfortable and staff friendly. Buffet breakfast not cheap but superb choice-juices I had never heard of. We were worried might be noisey in hotel but not an issue. Would stay again.

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Chairmanglasgow, thank you very much for having taken a few moments of your valuable time to express your opinion about The NH Collection Palacio de Tepa during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. I would also like to thank you for point out... More

The Netherlands
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Palacio de Tepa hotel is a very comfortable hotel, smack in the center of the city. Plaza Mayor a short walk, but also the shopping district is close by. The hotel itself has comfortable rooms. Ours was very spacious, being a room for the handicapped. Breakfast is worth mentioning. Well organized and with copious amounts of freshly prepared fruits,... More

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Dr Rossi thank you for having chosen us for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our Hotel and for sharing your experience in Tripadvisor. We highly value your opinion in our process of continuous improvement. The complete NH Collection Madrid Palacio de Tepa team hope to see you... More

Sydney, Australia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

central location short walk to Sol , Prado and other popular destinations clean , quiet, excellent service reasonable price a good place for business or holiday great breakfeast, but no restaurant facility for lunch or dinner, although there are lots of eateries nearby

Review collected in partnership with NH Hotels

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear 727george firstly I would like to thank you for your great comment about our Hotel, thank you for sharing your experience in Tripadvisor. In reference to the restaurant please allow me to inform that we have at the disposal of all our guest a restaurant for lunch and dinner. The complete NH Collection Palacio de Tepa team hope to... More

Montreal, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

I agree with a previous reviewer that while staff here is polite, they are not particularly warm or friendly. A few exceptions were Jesus at the front desk, the concierge whose name I forgot to note, and a young man at breakfast service. Special notice to Annie in housekeeping who is an absolute gem and true example of the notion... More

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Hospitalitydesign thank you very much for having taken a few moments of your valuable time to express your opinion about our Hotel during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. I look forward to hearing from you soon. Best regards. More

nowhere
Contributor
18 reviews 18 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for one night, could have stayed for more. Great room, only one window in the roof, but felt very exclusive and spa-like. Nice touches of coffee machine, kettle, bath robes, large screen TV plugs/ sockets and great feel about the whole place. Recommended and would stay there again

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Nowhere It is fantastic to read that you have very much enjoyed your first stay in NH Collection Palacio de Tepa, thank you for sharing your experience in Tripadvisor. Comments such as yours are our inspiration. The entire Hotel team look forward to hearing from you soon. Best regards. More

Portland, Oregon
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Picked this hotel because of the good reviews on Trip Advisor and I wasn't disappointed. The location was excellent (right near Santa Ana square and Plaza Major) and easily walkable to other major sights (we stayed at NH Madrid Nacional earlier in the week and preferred Palacio de Tepa by far in location and amenities). The rooms were luxurious, clean,... More

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Colleenbevin, thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for your excellent comments about our hotel and for sharing your experience in Tripadvisor. Comments such as the one you kindly shared are inspiring for our continuous improvement. Best regards.. The complete NH Collection Palacio de Tepa team... More

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Additional Information about NH Collection Palacio de Tepa

Address: San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Cortes / Plaza Santa Ana , Sol
Price Range (Based on Average Rates): $$
Hotel Class:5 star — NH Collection Palacio de Tepa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Nh Palacio De Tepa Hotel Madrid

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