We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

NH Collection Palacio de Tepa

#18 of 453 Hotels in Madrid
Certificate of Excellence
Hotel website
Hotel deals
San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
Special Offer
LOOKING FOR BETTER DEAL?
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 14 more sites!
NH Collection Palacio de Tepa
Professional photos View all
Browse nearby
NH Collection Palacio de Tepa
Add Photo Write a Review

647 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    401
    198
    38
    8
    2
See reviews for
102
316
20
92
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (647)
  • Mar-May only
    (197)
  • Jun-Aug only
    (167)
  • Sep-Nov only
    (157)
  • Dec-Feb only
    (126)
All months
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Was an amazing stay. The service was great. They speak perfect English, they even helped us book restaurants gave us ideas and so on. Very helpful. We had a deluxe room. A bit small but just enough I guess. No noise. Location is perfect. Next door and at the front plaza area u have so many bars restaurants to chose... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Lara 86 thank you for your lovely comments about your experience in the NH Collection Palacio de Tepa. Your comments are a great help to encourage our team to improve our service. We really hope to seeing you soon! Best regards More 

San Francisco, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

Great location in the center of Madrid. Walking distance from major attractions. The room was clean and comfortable, good air conditioning. In the afternoon we have purchased a bottle of wine and there was no bottle opener in the room. The staff was very polite and brought us immediately a bottle opener from the restaurant. It would have been great... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Tzuatana Nikolo … D firstly I would like thank you for having taken a few moments of your valuable time to express your opinion about our Hotel. It is true that the hotel has not swimming pool, the reason is the hotel is located in a historical building placed in the old city of Madrid where the infrastructure cannot... More 

Miami, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Only stayed for one day on our way back from San Sebastian through Madrid. Really enjoyable easy going service and clean rooms. We had two rooms and the french balcony on the other one was a nice touch and the amenities were delightful.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Maria M thank you for your excellent comments and for sharing your experience in Tripadvisor, I am glad to know that you enjoyed your stay with us during your last visit to Madrid!. The entire NH Collection Palacio de Tepa team look forward to welcoming you back in a very near future! Best regards. More 

New York City, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

The staff was helpful and the room was spacious and comfortable.The property was modern and well maintained. It was possible to walk to museums. etc. Marvelous tapas bars on Plaza Santa Ana just around the corner.

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Welcast thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for sharing your experience with us. The complete NH Collection Palacio de Tepa team hope to see you soon!!! Best regards. More 

Edinburgh, United Kingdom
5 of 5 stars Reviewed 2 weeks ago

Stayed here last week for 3 nights and couldn't fault this little gem of a hotel. Great location, lovely rooms and helpful staff. Would recommend to anyone. Madrid was extremely hot but not to worry as hotel well air conditioned. Hotel situated near all the major attractions and within walking distance to some of the nicest parts of Madrid. All... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Smithc33, to read comments such as these that you have kindly shared, is the best reward we can get, I would like to express our gratitude for mentioning our central location, we really appreciate it. The complete NH Collection Palacio de Tepa team look forward to seeing you soon. Best regards. More 

Dakar, Senegal
Level Contributor
118 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great location, helpful staff and nicely appointed rooms (though they vary, so ask). We stayed here for two nights and liked it so much we're returning in September. Lots of restaurant choices nearby as well as all the major museums. There is also a market nearby and several nice wine shops. It's not a budget hotel, but it's sophisticated without... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Wrightone thank you very much for taking moment of your valuable time to express your opinion about our Hotel during your recent stay. Comments such as the one you kindly shared are inspiring us for our continuous improvement. Best regards. More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

I would highly recommend this hotel - it's rooms are clean and quiet, well appointed. The breakfast has so much selection and is delicious. It's location cannot be beat. The wonderfully kind staff speak excellent English and were there to help at any hour. And all of this at a reasonable price!

Review collected in partnership with NH Hotels

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Sujo9999, thank you for your excellent comments about our hotel and staff and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Collection Palacio de Tepa team look forward to... More 

New York, NY
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were 3 adults staying in a "junior suite". The first room that we were put in (#208) was actually a 2 floor duplex, with the main sleeping area up a narrow flight of stairs, and the bathroom on the lower level. Who wants to negotiate stairs every time you get up during the night? They then put us in... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear RitzbitzNewYork thank you very much for taking some time of your valuable time to express your opinion about our Hotel during your recent stay. We really regret not have been able to cover your expectations, please for any futures stays our Guest Relations department will be more than happy to help you to find the most appropriated room for... More 

Chevy Chase, MD
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent two nights at the Palacio de Tepa, along with my wife and 10 other members of our family spanning three generations. It is a very nice hotel and a great location from which to explore Madrid. It is within walking distance of most of the major attractions in Madrid, but its location is not touristy. The breakfast buffet... More 

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear DadCCMD It is a true pleasure to read that you have chosen our hotel for your last stay in Madrid I would like to thank you for taking the time to point out our location in Tripadvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most... More 

common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first trip to Madrid, and I stayed for four nights. It is in a lovely area, away from tourist scene but within walking distance of every site and neighborhood. The entire staff was gracious and very helpful especially Angela and Juan Jo. Once there, I upgraded for a small fee and chose a corner suite overlooking a... More 

Was this review helpful? Yes 1
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Stacy R, thank you for your excellent comments about our hotel and staff and for sharing your experience in our Hotel, I am glad to know that you enjoyed your stay with us during your last visit to Madrid! Comments such as yours are inspiring for our continuous improvements. The entire NH Collection Palacio de Tepa team look forward... More 

Questions? Get answers from hotel staff and past guests. Ask a question

987 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (220)
Viewed
Hotel & grounds (32)
Viewed
Room/suite (77)
Viewed
Bathroom (31)
Viewed
View from room (15)
Viewed
Dining (4)
Viewed
Pool/beach area (1)
Viewed
Other (60)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (660)
Viewed
Amenities (124)
Viewed
Junior Suite #103 (87)
Viewed
Restaurants and Bars (171)
Viewed
Standard Room #406 (51)
Viewed
Suite Room 202 (74)
Viewed
Suite Room 301 (10)
Viewed
Superior Room #502 (43)
Viewed
The Hotel (100)

Management photos: Courtesy of the property manager

Viewed
All management photos (107)
Viewed
Hotel & grounds (12)
Viewed
Dining (17)
Viewed
Room/suite (16)
Viewed
Bathroom (9)
Viewed
Other (53)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Madrid hotels
Chueca
Only You Hotel & Lounge
Only You Hotel & Lounge
#3 of 453 in Madrid
4.5 of 5 stars 558 reviews
Huertas
The Westin Palace Madrid
Huertas
Urban Hotel Madrid
Urban Hotel Madrid
#22 of 453 in Madrid
4.5 of 5 stars 1,212 reviews
Show Prices
Show Prices
Show Prices
Chamberi
Hotel Orfila
Hotel Orfila
#1 of 453 in Madrid
4.5 of 5 stars 426 reviews
Malasana
Hotel Atlantico
Hotel Atlantico
#8 of 453 in Madrid
4.5 of 5 stars 2,694 reviews
Show Prices
Show Prices
Show Prices

Staying in Huertas

Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay