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NH Collection Palacio de Tepa

#17 of 453 Hotels in Madrid
Certificate of Excellence
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San Sebastian, 2 | Barrio de Las Letras, 28012 Madrid, Spain
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NH Collection Palacio de Tepa
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607 Reviews from our TripAdvisor Community

Traveler rating
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    184
    36
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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Maine
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My wife, 11 year old son and I stayed in Madrid for 4 days. We had a family style room on a corner overlooking the Plaza. There was plenty of space for all of us with a large bedroom and smaller office/living room with a pull-out sofa. It worked perfectly for the 3 of us. Everything was neat, clean and... More 

Review collected in partnership with NH Hotels

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Geraldton, Australia
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great hotel, very close to all touro spots. Clean and staff very helpful. Would definiatiely stay again. Walk outside and there and restaurants act are all right there. Just a good feel and very helpful. There is a good feel here

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear BJBGB Thank you very much for taking moment of your valuable time to express your opinion about our Hotel during your recent stay. Comments such as yours are inspiring for our continuous improvements. The entire NH Palacio de Tepa team look forward to welcoming you back in a near future! Best regards More 

Nottingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Very pleasant city hotel with excellent breakfast buffet and attentive staff. Rooms not large but in line with what you would expect in a city hotel. Central location within walking distance of major attractions.

Review collected in partnership with NH Hotels

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear m. D. Thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for this excellent comments of our hotel and for sharing your experience with us and the other Tripsavisor users. The complete NH Palacio de Tepa team hope to see you soon!!! Best regards. More 

Top Contributor
56 reviews 56 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a very nice small hotel with a friendly staff that assists you with anything! Located in a renovated building, the rooms are clean, spacious, with lots of light and complimentary espresso machine. Breakfast was also good with a large variety of fresh fruit, pastries, cereals and hot dishes I'd definitely come back if and when I am to... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Michael M firstly I would like to thank you for your great comment about our Hotel and service, thank you for sharing that in Tripadvisor. At the NH Collection Palacio de Tepa it is our aim to exceed the expectations of our guests and it is most inspiring for all of our team members to accomplish this.We all look... More 

Greensboro, NC
Senior Contributor
33 reviews 33 reviews
32 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for two nights on business with a few hours for exploring. Hotel is in a great location to walk to Plaza Mayor, Puerto del Sol, the big market, etc. Right outside there are several cafes and restaurants. I never had an issue getting a taxi. Room was spacious and well-maintained. Service was very good. Bed was comfortable and... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear AngieRoberson thank you for your comments regarding your last experience in NH Collection Palacio de Tepa and for sharing with the others members of Tripadvisor. We are very happy to hear that you enjoyed your stay. We really hope to seeing you soon! Best regards. More 

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I loved my room in this hotel...it was on the top floor with a lovely skylight and had such great character. The front desk people could not have been more helpful, providing directions to attractions, suggesting restaurants and making reservations. it was right by Plaza Mayor and Mercado San Miguel, as well as walkable to Prado and various other museums... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Dara M I would like to thank you for taking your time to express in Tripadvisor you satisfaction especially for point out our very central location. The complete NH Collection Palacio de Tepa team remain at your disposal and look forward to welcome you back in the near future. Best regards. More 

Canton, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel! Honest staff and the best location. Everything was amazing except for the pillows. You would think a hotel of that caliber would use feather pillows but they're not and they are very uncomfortable. One thing I will mention tho is that I left my $400 glasses in the safe after we left and they held on to them... More 

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PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Avdtraveler24 thank you very much for having taken a few moments of your valuable time to express your opinion about The NH Collection Palacio de Tepa during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. In reference to your comment about the pillows please allow... More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just came back from a weekend stay with friends.booked a junior suite-spacious and well lit.hotel is very clean,staff friendly and breakfast is good and fresh.a few Negatives-pillows are only rubber and no feather ones to choose From.slight mould smell in bathroom and the air conditioning does not really reach the bedroom area From the lobby of the room.be aware Of... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Dania K thank you for having chosen our Hotel for your recent stay in Madrid, I would like to express our gratitude for positive comments of our hotel staff and service. in reference to your negatives comments please be assured that our general management team has been informed. The complete NH Collection Palacio de Tepa team hope to see... More 

Contributor
17 reviews 17 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel is great! Great location close to major attractions, great service (Lucas on the night shift was excellent), beautifully appointed rooms and overall good quality; the only thing it will make this hotel even better would be nicer pilows and a spa area. Instead of having a gym it should have a sauna/ Turkish bath and a jacuzzi, it... More 

Was this review helpful? Yes
PalaciodeTepa, Director de Relaciones con Clientes at NH Collection Palacio de Tepa, responded to this review

Dear Miamihot thank you very much for having taken a few moments of your valuable time to express your opinion about The NH Collection Palacio de Tepa during your recent stay .Comments such as the one you have kindly shared stimulate us to offer better and improved service every day. Please be sure that our Head Offices are aware of... More 

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Just arrived at this hotel. Made a reservation for 3 rooms, several months ago. It seems that when you book in advance, they give you the worst rooms. No view, no privacy, only a lateral window where you can be seen by all other guests when they walk in the corridor. I can choose to close the curtains and stay... More 

Was this review helpful? Yes 3
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Neighborhood Profile
Huertas
Also known as Barrio de las Letras, Huertas was once home to prominent literary figures, Miguel de Cervantes and Lope de Vega among them. The neighborhood is committed to celebrating its rich heritage: Calle Huertas itself is inlaid with quotes from celebrated authors, street names pay homage to them, and second-hand bookshops pervade. Huertas receives a fair amount of spillover from the center — side streets around Plaza Santa Ana take on a foreign party atmosphere at night, and you always see young backpackers navigating the streets — but as you descend into the neighborhood, everything becomes a little more cramped and slightly less refined, and takes on more of an underground feel. Live music is at the heart of Huertas: by night, its subdued bars are ideal for meeting friends, sipping cocktails, and chatting quietly while enjoying jazz or singer-songwriter performances.
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