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Crowne Plaza Madrid Airport

#156 of 453 Hotels in Madrid
Certificate of Excellence
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Calle Lola Flores 1, 28022 Madrid, Spain
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Crowne Plaza Madrid Airport
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Crowne Plaza Madrid Airport
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424 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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swansea uk
2 reviews
5 of 5 stars Reviewed yesterday NEW

Very convenient to airport and good facilities. Parking was available so made it easy to take a car. The advantage of a restaurant on site was a bonus. We had a very enjoyable stay with easy access next day

Review collected in partnership with Amoma.com

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here a few times for business. Situated close to the airport. Rooms are modern, clean and comfortable. Very friendly staff. Food in the restaurant is good and reasonably priced. Only downside is that the neighbourhood is quite desolate, but easy transportation options from the airport. To recommend!

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Torremolinos, Spain
Top Contributor
176 reviews 176 reviews
78 hotel reviews
998 helpful votes 998 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

The General Manager of this hotel truly believes in cut backs--no real soap to wash is provided in the rooms. Instead a very small container of shower gel is provided for 2 people for general washing-showering. This is unhygienic. I asked the staff cleaning the rooms for soap--they did not have any. Decided to call housekeeping on the phone -it... More 

Was this review helpful? Yes 3
Singapore
Top Contributor
314 reviews 314 reviews
100 hotel reviews
164 helpful votes 164 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The one reason why I rate this hotel "terrible". You get a personalized ticket number to log into the WiFi. On the first screen, when you enter the number, you have to accept the terms and conditions, and there is link to read them, but the link DOES NOT WORK. Then the next screen shows up for a few seconds... More 

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We are really sorry for all inconveniences. This is our policy for internet however the access is easy and quick. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed here at the start of an organised aviation enthusiasts trip. I was allocated a room with a view of the airport and both approaches, which for me was ideal, there is also a patio area behind the bar that you can view the approaches from. The room was very comfortable, clean and light. It is more expensive than... More 

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Welcome minibar is free of charge. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Birmingham
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Had an overnight stay in Madrid with and an early flight the following morning. Stopped at the Crowne Plaza Airport Hotel which is a couple of miles from the actual airport. Don't be conned into taking a taxi as they will charge you 25 EUROS which is a scam. There is a free shuttle which leaves every 30 minutes from... More 

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Helsinki, Finland
Contributor
19 reviews 19 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Selected hotel due to the late arrival my flight in the evening and pretty early meetings next day. Hotel has airport transfer - but call them in advance. Appears that the shuttle bus did not just pop in and out every 15 mins. I was in a very spacious room 249 - bed was good and all was there -... More 

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Peterborough, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Spent three nights here in May 2015 - main complaint was that I had to wait nearly an hour for airport shuttle bus to pick me up from the airport and saw it pass several times empty without stopping despite waiting at the hotel pick-up bus stop. Television did not work in the room and the computer keyboard in the... More 

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Our shuttle service runs to airport each 30 minutes. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Manchester, United Kingdom
Top Contributor
94 reviews 94 reviews
47 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Mine was a quick, need to be near airport, night stop. Took 2 hours from landing to getting to "airport" hotel, primarily because of courtesy bus which did not appear. Hotel passed a variety of times so ended up waiting 50 minutes. Hotel very clean, nice room, very nice check in staff. Breakfast was virtually impossible due to hordes of... More 

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Our shuttle service runs to airpor each 30 minutes, we are really sorry for the delay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

Loughborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Its a bit out the way and nothing nearby, and on the highway, I guess thats why whenever I look for a cheap option at 4 star standard it pops up at 80- 90 Euros , its around 15- 20 euros cab ride from airport, but theres a shuttle , it is realitively new , the rooms are what you... More 

Was this review helpful? Yes
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Ana Calvin More 

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