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Crowne Plaza Madrid Airport

4.0 of 5 Calle Lola Flores 1, 28022 Madrid, Spain
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Certificate of Excellence 2014
Crowne Plaza Madrid Airport
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Crowne Plaza Madrid Airport
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333 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne Australia
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed at Crowne Plaza for 7 hours while waiting for a connection. The room was nice and big, bed comfortable but weird super long tube pillows that were not great. Bathroom is new and clean, separate shower and overall high quality. Nice touch: the free aromatherapy products to help you sleep. It's little things like this that more hotels need... More

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Heredia, Costa Rica
Top Contributor
53 reviews 53 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

My family of 7 rented 3 rooms here recently. It was mostly a disaster. The airport shuttle service is a joke. It took us almost 2 hours to get picked up and delivered to the hotel, waiting exactly where told to wait, standing, after a long day. We were not happy. All we got was rudeness and defensiveness at the... More

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Senior Contributor
23 reviews 23 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

High usual standard of Crowne Plaza chain. I had a big room located at the ground floor. Very clean and quiet. Bed extremely comfortable. I had a dinner at the restaurant which was ok, served very quickly and with good food quality. The only backward is the location, somehow located 'in the middle of nowhere ' not so close to... More

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1 review
1 of 5 stars Reviewed 1 week ago NEW

My family of 7 paying for three rooms arrived to the airport. The hotel said that we needed to call them for the hotel transport. They told us it would 15 to 20 minute wait. Then the driver arrived after an hour of waiting. He didn't offer to help any one load their bags on the the airport shuttle van.... More

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Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

We stayed in this hotel for one night on 8th October. When we arrived the gentleman behind the reception desk was very pleasant and helpful, and asked when we would like a lift to the airport, we confirmed 5am the following morning. The following morning we had no coffee in the room so I called down to reception to be... More

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Lahore, Pakistan
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a nice hotel 15 mins drive from Madrid International Airport. Located on a highway nothing close by on a walking distance. Taxis or other public transport is difficult to find. There is an 8 mins wall to the nearest bus stop than a 10 min bus ride to get to the nearest Metro Station which takes another 35 mins... More

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IHGCare, Guest Relations Manager at Crowne Plaza Madrid Airport, responded to this review

Dear IkramElahi, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. Please accept our sincere apology for the issues you had regarding our shuttle service. We have documented your comments and shared them with our Management team for the purpose of bringing improvements needed. Despite your disappointment, we hope that you will... More

Plumpton Green, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Recently stayed for two nights. Spotless reception area and the bed was very comfortable. Both receptionists and bar staff were efficient and helpful. Nothing much close by to go to, but the centre of Madrid is only a 25 Euro/minute taxi ride away.

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Hotel Crowne Plaza Madrid Airport More

Belfast, United Kingdom
Top Contributor
68 reviews 68 reviews
25 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here as an overnight stopover for connecting flights at Madrid Airport. The airport shuttle worked very well and arrived approximately 5 minutes after calling the hotel. Bar and restaurant were still open despite the lateness of the arrival. The rooms were very comfortable and quiet, despite the location being so close to the road. There was a good breakfast... More

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Hotel Crowne Plaza Madrid Airport More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Our flight is from Madrid to LA. After a week in Barcelona, we flew back to Madrid and stayed in Crown plaza hotel near airport for one night (September 12th, 2014). After we arrived Madrid airport, we call hotel for the shuttle. Shuttle arrived quickly (10-15 minutes) consider rash hour at 4:30 pm. the hotel is model hotel like we... More

Was this review helpful? Yes 1
CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. Shuttle free to Plenilunio shopping center is complimentary We look forward to the opportunity to welcome you back Yours sincerely Hotel Crowne Plaza Madrid Airport More

Lucknow, Uttar Pradesh, India
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

the hotel is located near to the airport and was a nice experience, stayed here for 4 nights while attending a conference and was pleasantly surprised PROs 1. Nice rooms, big, spacious, well equipped and clean. 2. shuttles to and from airport 3. good breakfast spread. 4. proximity to airport and other convention centers make this an ideal destination for... More

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CPMManagement, Director General at Crowne Plaza Madrid Airport, responded to this review

Dear Guest, We would like to thank you for taking the time to review Crowne Plaza Madrid Airport and providing feedback concerning your stay. We look forward to the opportunity to welcome you back Yours sincerely Hotel Crowne Plaza Madrid Airport More

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Additional Information about Crowne Plaza Madrid Airport

Address: Calle Lola Flores 1, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Madrid Airport 4*
Number of rooms: 9
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Also Known As:
Crowne Plaza Madrid Airport Hotel Madrid

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