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Mercure Madrid Santo Domingo

4.0 of 5
C/ San Bernardo 1, 28013 Madrid, Spain
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Mercure Madrid Santo Domingo
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75 traveler photos
Ranked #264 of 453 hotels in Madrid
3.5 of 5 stars 383 Reviews
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383 reviews from our community

    Trip type
Traveler rating
    65
    120
    110
    55
    33
Date Rating
London
Contributor
20 reviews 20 reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
“Brilliant”
5 of 5 stars Reviewed April 11, 2012

Really nice hotel. Clean and modern. Shower was amazing and a really cool internal garden. Right next to Metro station which helps. Free Wi-Fi in hotel is an added bonus. Would certainly recommend this to family and friends. Really cool and trendy bar in the basement. More

Was this review helpful? Yes
See 4 more reviews by m_mayhs for Madrid
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 19, 2012

Dear guest, First of all, thank you very much for staying with us. We are very happy that you had a nice stay with us and we appreciate your kind words and your recommendation. It will be a real pleasure for us to host you in our hotel Mercure Madrid Santo Domingo again. Best regards, Antonio Núñez Pardo More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“A fabulous stay”
5 of 5 stars Reviewed April 6, 2012
1
person found this review helpful

Santo Domingo covers all the aspects of a superb hotel with great style and comfort. The location is ideal, a couple of streets from the theatre area and on a square with great eateries. our room in the refurbished block had a fabulous colour scheme, delightful comfortable (& electronically adjustable!) beds with gorgeous crisp white linen sheets. the highlight had... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 9, 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. We are all very happy that you liked our hotel but particulary that you enjoyed the service our staff have provided. It will be a real pleasure for us to host you in our hotel again... More

Posted by an Accorhotels.com traveler
1 review
1 helpful vote 1 helpful vote
“Santo Domingo - OK if you dont want to sleep”
3 of 5 stars Reviewed April 1, 2012
1
person found this review helpful

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 3, 2012

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Posted by an Accorhotels.com traveler
Herndon, Virginia, USA
1 review
1 helpful vote 1 helpful vote
“Excellent Hotel from front end to service staff”
5 of 5 stars Reviewed March 26, 2012
1
person found this review helpful

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 3, 2012

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London, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“So new, and yet in poor condition”
3 of 5 stars Reviewed March 24, 2012
1
person found this review helpful

For a hotel that was quite new I was really quite shocked at how poor a condition parts of my room were. The vanity top around the sink was cracked and held together using heavy duty tape and beneath it what looked like a power socket had been covered over by duct tape! Having said that, the room itself was... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 3, 2012

Dear guest, Thank you very much for your comment about your stay at Mercure Madrid Santo Domingo. Your compliments about location and staff services are very much appreciated. We would like to apologize for not achieve your expectations. Your satisfaction is important to us and we still be using the feedback you gave us to implement improvements to ensure we... More

Moscow, Moscow City, Russia
1 review
1 helpful vote 1 helpful vote
“too small rooms, too noisy”
2 of 5 stars Reviewed March 22, 2012
1
person found this review helpful

+ Very close to metro and Puerto del Sol, comfortable bed, good bathroom clean rooms - My suite was so small, that there is no place to put luggage. It's very noisy: you can hear every movement in next suites. Not very nice reception. More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
March 23, 2012

Dear guest, First of all, thank you very much for your comment. Your compliments of our rooms and location are very much appreciated. We are very sorry to hear the room size was not suitable for you. Next time we suggest book a superior room that are bigger. We are working to solve the noise between rooms. Your satisfaction is... More

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“The best choose”
5 of 5 stars Reviewed March 18, 2012
1
person found this review helpful

This Hotel is the best one that we could choose. It's in the city centre, and in the middle of shopping and leisure areas (theater, monuments, cinemas...) The rooms are really nice, with a lot of details... The breakfast unbeatable....It has everything you can imagine!!! The hotel staff was really nice and always ready for helping us. There is a... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
March 21, 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. We are very glad to hear such a nice words. Your comment is a vital part of our business because we are able to improve the service we offer guests in our Hotel. We hope to... More

paris
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
“Good Mercure, well located, good service”
4 of 5 stars Reviewed March 18, 2012
1
person found this review helpful

This Mercure is located centrally just at the metro San Domingo exit so easy access from and to airport. The hotel has been recently refurbished and it is good looking. I was in a room at the 6th floor where there is a small balcony from where you have some view on the city : having a drink on night... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
March 21, 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. Your compliments of our rooms and meeting rooms are very much appreciated We are very happy that you had a nice stay with us. It will be a pleasure to host you again in future. Best... More

Posted by an Accorhotels.com traveler
tel aviv
2 reviews
“One big problem, but all together good value for money”
4 of 5 stars Reviewed March 18, 2012

More
Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
March 21, 2012

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Sao Paulo, SP
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Worst experience ever”
2 of 5 stars Reviewed March 17, 2012
1
person found this review helpful

I have reserved two rooms conjugated but when I got there, there were none available. End up having to stay in a older room with an extra bed and both my kids slept together on it.Then I was waiting for my luggage to come from the airport and despite the fact I have told the front desk, nobody could find... More

Was this review helpful? Yes
Management response:
March 21, 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. Your mark of our location are very much appreciated. On the other hand, we would like to apologize for not achieve your expectations. Please make sure that your comments have been passed onto the appropiate department for corrective action. We... More

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Additional Information about Mercure Madrid Santo Domingo

C/ San Bernardo 1, 28013 Madrid, Spain
Price Range: $$

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Mercure Madrid Santo Domingo
C/ San Bernardo 1
28013 Madrid
Spain
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