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All 453 Madrid hotels »

Mercure Madrid Santo Domingo

4.0 of 5
C/ San Bernardo 1, 28013 Madrid, Spain
Hotel amenities
Mercure Madrid Santo Domingo
Ranked #264 of 453 hotels in Madrid
3.5 of 5 stars 383 Reviews
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383 reviews from our community

    Trip type
Traveler rating
    65
    120
    110
    55
    33
Date Rating
Brasília - Brazil
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 25, 2012 NEW

I only got to this location after having to change hotels from Mercure Plaza de España, as they did not have any hardwood floored rooms to place us (my wife is quite allergic to carpets). The hotel is centrally located, very near the Gran Via and all those pedestrians only streets (Calle Preciados, Calle Carmen, Plaza del Sol). The room... More

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Belo Horizonte, MG
Contributor
16 reviews 16 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 7, 2012
1
person found this review helpful

The Santo Domingo Mercure Madrid is an excellent hotel. Located a few steps from Gran Via and a 200 meters from Callao Station. The room is a little bit small but it's cozy! The bathroom is good and the shower is powerfull.The hotel has a historical wine cellar (cave).It is close to the theaters and the subway allows the access... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
May 22, 2012

Dear guest, Thank you very much for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. We appreciate your kind words and we hope to see you again in a near future. Best regards, Antonio Núñez Pardo More

Leeds
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 2, 2012

I stayed at this hotel in April 2012. I had read several bad reports before my trip which worried me however I must say that I found it to be a very pleasant stay. First of all the hotel is situated in an excellent location directly opposite Santa Domingo metro station and just off Gran Via. Some reports mentioned the... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
May 4, 2012

Dear guest, Thank you very much for taking the time to write a review about your stay at Mercure Madrid Santo Domingo and for your recommendation. We are very happy that you had a nice stay with us and we hope to see you again in a near future. Best wishes, Antonio Núñez Pardo More

Vienna, Austria
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 27, 2012

Great location, 5 minutes walk from the royal palace and opposite the underground. Nice, convenient, recently refurbished room - though hardly spacious. I did not get a great view - the only window faced the inner side. Good value for money overall. More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
May 4, 2012

Dear client, Thank you very much for take the time to write a review about your stay at Mercure Madrid Santo Domingo. Your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel. We are very happy that you had a nice stay with us. We hope to... More

Posted by an Accorhotels.com traveler
Dublin, Ireland
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 27, 2012
3
people found this review helpful

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
May 4, 2012

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kent
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Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 26, 2012

Having made the reservation in October last year and made a few requests, as it was going to be my partner's birthday unfortunately I think they lost the emails. It is a lovely hotel but has a few positives and negatives. The first room the toilet did not work and the smoke alarm had been removed! is this legal, they... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 27, 2012

Dear client, Thank you very much for your comment. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to en sure we offer a better experience for guests in future. We appreciate your kind words and we apologize any inconveniences we may caused you. We hope to see you again... More

Hermannsburg, Germany
1 review
4 of 5 stars Reviewed April 23, 2012

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 26, 2012

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Vladivostok, Rusland
Top Contributor
149 reviews 149 reviews
Reviews in 53 cities Reviews in 53 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 22, 2012

Impressions are quite contradictory. Something was very good, something - not. Great location, no doubt. Good WiFi internet connection. A very good breakfast choice. Really "thin" walls, I could easily here a "bell" of arriving elevator even though the distance was 10 meters. My friend in another room left his room with full set of towels, and when came back... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 27, 2012

Dear client, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. Your compliments of our location, breakfast ang wifi are very much appreciated. We are very sorry to hear the room size was not suitable for you. Please do not hesitate to visit us in your next stay in Madrid, booking... More

Sydney, Australia
Top Contributor
60 reviews 60 reviews
Reviews in 40 cities Reviews in 40 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed April 13, 2012
1
person found this review helpful

There were positives and negatives for this hotel. The positives were its location as it was right next door to Santo Domingo subway station. The bathroom was nice as looks recently renovated with a shower only but it was an excellent power shower. The breakfast had a great choice of food and the coffee was from Nespresso coffee machine which... More

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Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 19, 2012

Dear guest, Thank you for taking the time to write a review about your stay at Mercure Madrid Santo Domingo. Your satisfation is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Your compliments of our location, breakfast and staff are... More

Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 12, 2012

The location of the hotel, a great breakfast and good service made it easier to deal with the nuisance of really "thin" walls - we could hear our next door neighbors shower and singing in the bathroom.Positives include wi-fi, metro station right outside the hotel, and being walking distance to shopping, sight seeing and restaurants. Breakfast, if included was excellent.... More

Was this review helpful? Yes
Antonio Nunez, Director de Marketing at Mercure Madrid Santo Domingo, responded to this review
April 19, 2012

Dear guest, Thank you very much for your comment. We appreciate your kind words about breakfasta and location. We are very sorry for the inconvenience that we may have caused you. We are working to solve the noise between rooms. We look forward to host you again. Best regards, Antonio Núñez Pardo More

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Additional Information about Mercure Madrid Santo Domingo

C/ San Bernardo 1, 28013 Madrid, Spain
Price Range: $$

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