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Mercure Madrid Santo Domingo

4.0 of 5 C/ San Bernardo 1, 28013 Madrid, Spain
#284 of 458 Hotels in Madrid
1,211 Reviews 3.5 of 5 stars
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Mercure Madrid Santo Domingo
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Mercure Madrid Santo Domingo
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1,211 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brussels, Belgium
1 review
4 of 5 stars Reviewed 2 days ago NEW

I booked this hotel by chance via internet to stay in the center of Madrid, I took a single room without other specifications (no breakfast). It was a very small room with double bed, view on interior (you can't really see if the sun is there....), WC+douche, mini bar+safe; in the room were traces of usage and repare. Nice commun... More

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Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Mercure Hotel was not exactly what I was looking for but it was not so bad. The negative aspects : Actually, my room was very stange, small and not very friendly due to the fact that it was dark: no light was coming in the room because the window was in an hidden corner. Plus, the window view was... More

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Lausanne, Switzerland
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Stayed at the hotel for a conference, with a room booked through my company. The room was a shock: stained and ripped carpet, broken tiles in the bathroom (the bathrooms look nothing like the pictures shown on the website), bathtub with chipped enamel, and an unpleasant smell coming from the bathroom. As I was short on time, I e-mailed the... More

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Contributor
13 reviews 13 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Second time in Madrid, Mercure Hotel was a last minute booking. hotel was located next to Gran Via. this might help you guys, a taxi will charge you a flat fare of 30 euros to the hotel. If you feel like saving money you have other options. From Madrid Airport take the Metro T8 to the last station (Nuevos Ministerios)... More

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Lausanne
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

I shoulda seen this coming when they couldn't find my reservation. The room smells like someone had brought in a wet dog and left it here to die. After my shower I found a broken hairdryer so I called down to see if they would bring me another one. The tech came and arrived at the same conclusion as me... More

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HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on [telephone number (+34915479800)/email address(reserva@hotelsantodomingo.es] to discuss this further. Kind regards, Antonio Núñez Pardo More

Hesperange, Luxembourg
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Pool hours were restricted, sunbeds in poor condition, noisy at night (Wedding party), cigarette buts lying around on roof terrace, sunbathing possibilities limited, small rooms, good shower, nice views from terrace

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on [telephone number (+34 91 547 98 00)/email address (reserva@hotelsantodomingo.net] to discuss this further. Kind regards, Antonio Núñez Pardo More

Riga, Latvia
Top Contributor
87 reviews 87 reviews
21 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Went upstairs for a drink in evening.only good think was view over the city,but that's it-drinks were served in plastic glases which I found strange (but I dont blame company as most likely it's for safety reasons),small glass of beer cost 5€ nad there's no atmosphere,I would like to have background music.dor one time visit might ne ok,but there are... More

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HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel King regards, Antonio Núñez Pardo More

Amsterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In general the Mercure pretend to be 4* but compared to Radisson or Hilton it's not. So is this hotel, the hotel is fine and located on a suburb location just behind the Gran Via. But it is missing details on maintenance. The small rooftop pool and deck are fine especially at nights for having drinks. Breakfast too expensive. Staff... More

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HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to see you again in the near future. Kind regards, Antonio Núñez Pardo More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went to Mercure Madrid, Santo Domingo at the begining of September for a few days. We felt brave, so we got the train from the airport to the hotel - this was easy peasy as the train station was right outside. The reception was clean, and modern and the guy behinf the counter was friendy and helpful. The room... More

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HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcome you back again very soon. Kind regards, Antonio Núñez Pardo More

Budapest, Hungary
1 review
3 of 5 stars Reviewed 2 weeks ago

Negative: I haven't received any information at the arrival about the hotel (like pool, bar location, usage, breakfast, internet etc...) I need to ask for all the benefits regarding the accor hotels membership (welcome drink, late check-out etc...) Some equipment were defected in the room, like 1 reading lamp, 1 window blind. (we was only 2 nights there so we... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel We would like apologize for not achieve your expectations.I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards Antonio Núñez Pardo More

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Additional Information about Mercure Madrid Santo Domingo

Address: C/ San Bernardo 1, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mercure Madrid Santo Domingo 4*
Number of rooms: 200
Reservation Options:
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Also Known As:
Mercure Madrid Santo Domingo Hotel Madrid

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