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Mercure Madrid Santo Domingo

4.0 of 5 C/ San Bernardo 1, 28013 Madrid, Spain
#283 of 458 Hotels in Madrid
1,199 Reviews 3.5 of 5 stars
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Mercure Madrid Santo Domingo
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Mercure Madrid Santo Domingo
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1,199 reviews from our community

Traveler rating
    197
    466
    313
    150
    73
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Hesperange, Luxembourg
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Pool hours were restricted, sunbeds in poor condition, noisy at night (Wedding party), cigarette buts lying around on roof terrace, sunbathing possibilities limited, small rooms, good shower, nice views from terrace

Review collected in partnership with Mercure Hotels

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on [telephone number (+34 91 547 98 00)/email address (reserva@hotelsantodomingo.net] to discuss this further. Kind regards, Antonio Núñez Pardo More

Riga, Latvia
Top Contributor
87 reviews 87 reviews
21 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Went upstairs for a drink in evening.only good think was view over the city,but that's it-drinks were served in plastic glases which I found strange (but I dont blame company as most likely it's for safety reasons),small glass of beer cost 5€ nad there's no atmosphere,I would like to have background music.dor one time visit might ne ok,but there are... More

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel King regards, Antonio Núñez Pardo More

Amsterdam, The Netherlands
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

In general the Mercure pretend to be 4* but compared to Radisson or Hilton it's not. So is this hotel, the hotel is fine and located on a suburb location just behind the Gran Via. But it is missing details on maintenance. The small rooftop pool and deck are fine especially at nights for having drinks. Breakfast too expensive. Staff... More

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to see you again in the near future. Kind regards, Antonio Núñez Pardo More

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We went to Mercure Madrid, Santo Domingo at the begining of September for a few days. We felt brave, so we got the train from the airport to the hotel - this was easy peasy as the train station was right outside. The reception was clean, and modern and the guy behinf the counter was friendy and helpful. The room... More

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcome you back again very soon. Kind regards, Antonio Núñez Pardo More

Budapest, Hungary
1 review
3 of 5 stars Reviewed 1 week ago NEW

Negative: I haven't received any information at the arrival about the hotel (like pool, bar location, usage, breakfast, internet etc...) I need to ask for all the benefits regarding the accor hotels membership (welcome drink, late check-out etc...) Some equipment were defected in the room, like 1 reading lamp, 1 window blind. (we was only 2 nights there so we... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel We would like apologize for not achieve your expectations.I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind Regards Antonio Núñez Pardo More

Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is just awesome. Very good location with max 5 minutes walking to everything. Receptionists are very helpful and give very good advices. Also, receptionists can different activity bookings and reservations like the flamingo show or tours. Breakfast is various and very tasty. Rooms decor differs from one room to another.

Was this review helpful? Yes 1
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcome you back again very soon. Kind regards, Antonio Núñez Pardo More

Bexley, Kent
Contributor
15 reviews 15 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

For the price it was okay, we arrived and had a polite welcome from the front of house, we received our keys and where on the first floor. Rooms good size, there was no view with our rooms. Bathrooms nice and clean, we did not have a shower glass door which I thought was strange. Bed's where not amazing, pillows... More

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Antonio Núñez Pardo More

Bexhill East sussex
Contributor
17 reviews 17 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Mercure is ideally located in the the city centre, with good access to shops, restaurants and transport. It is not a 4* hotel and is very dated in parts. We initially had 2 rooms is the back part of the hotel, which were very small, smelly and very tired looking rooms. We book 1 room with a double bed but... More

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HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you for taking the time o write a review about your stay at Marcure Madrid Santo Domingo, we are sorry to hear the room size was not suitable for you, I hope you will consider staying with us again so that we can have another chance to provide you with a superior experience. King Regards Antonio Núñez Pardo More

Madrid, Spain
1 review
2 of 5 stars Reviewed 2 weeks ago

My first room had a shower door which opened the wrong direction, so it was almost impossible to get in. So I requested a new room. The second room had a bathroom with loose tiles on the floor and lots of stains in the bath and on the walls. During the weekend the pool, the 2nd reason I picked the... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you for taking the time o write a review about your stay at Marcure Madrid Santo Domingo, your comment is a vital part of our business because we are able to improve the service we offer guests in our hotel. Anyway it's glad to hear your comment about our locationI hope you will consider staying with us again so... More

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Additional Information about Mercure Madrid Santo Domingo

Address: C/ San Bernardo 1, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Madrid Santo Domingo 4*
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Also Known As:
Mercure Madrid Santo Domingo Hotel Madrid

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