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Mercure Madrid Santo Domingo

4.0 of 5 C/ San Bernardo 1, 28013 Madrid, Spain
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Mercure Madrid Santo Domingo
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Mercure Madrid Santo Domingo
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1,317 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed in this hotel for four nights during Pride Madrid weekend in July 2014. Location is perfect. It is right in front of Santo Domingo metro station - line 2. It is around 40mins away from the airport by metro and will cost around €5 per person. Taxi is around 20mins away and cost €30. The hotel is walking... More 

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Pittsburgh, Pennsylvania
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed two nights. Excellent location for access to all of center Madrid. Very close to Grand Via. Room was small but clean and comfortable with a small balcony with a good view of the plaza. wifi was good throughout. Bathroom was a little worn. Mostly the stay was unremarkable. I would stay there again.

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West Pennant Hills
17 reviews 17 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On arrival they could not find our reservation, after almost 15 mins we got our 2 rooms. The triple room was terrible, it was like they had thrown in the 3rd bed. The carpet was damp and smelly. The rooms are not air conditioned as in all the brochures. In winter it only heats and summer it cools. It was... More 

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Brooklyn, New York
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I chose this hotel because I had Accor points. Of course booking through Accor was a nightmare. That aside the location is good and walking distance to alot of good sites and shopping. The room was absolutely bizarre. It was painted to look like an underwater aquarium with glowing seaweed, etc. There was barely a window either. The walls lit... More 

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1 review
4 of 5 stars Reviewed 4 weeks ago

Recommendations: - Better hospitality at receiption. - Cheaper breakfast, - Other facilities, SPA, ... - Discount for future stays - better room lighting - Spicier lobby - Extremely good place - Good rate

Review collected in partnership with this hotel

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Thessaloniki, Greece
1 review
3 of 5 stars Reviewed 4 weeks ago

The room had a nice and big bathroom, but the space around the bed was rediculous, you could barely stand. although the heater was swithced off, the room was still very hot, making it difficult to sleep. Door card keys got deactivated all the time for some reason (even though the were kept away from mobile phones and other electronic... More 

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Saint-Genis-Pouilly, France
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We just arrived at the hotel..they messed up with our booking and they jept us 15 minuts waiting to finally find out it was their mistake. No apologies and nothing..for them it is normal to be un professional..after a while they found a free room for us, we had to wait for it to be clean. Nobody explained us where... More 

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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 19, 2014

We were there for our honeymoon. We didn't get any special attention... the hotel was very nice. Room was clean and has good wi-fi. The breakfast buffet was fresh and clean. The hotel is in great location very close to Grand via.

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HotelSDMadrid, Director Comercial at Mercure Madrid Santo Domingo, responded to this review

Thank you for taking the time to write a review. I am delighted that you enjoyed your visit. I look forward to see you again in the near future. Kind regards, Anotnio Núñez Pardo More 

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Additional Information about Mercure Madrid Santo Domingo

Address: C/ San Bernardo 1, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Madrid Santo Domingo 4*
Number of rooms: 200
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Also Known As:
Mercure Madrid Santo Domingo Hotel Madrid
Hotel Style:
#156 Luxury Hotel in Madrid

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Hotel & grounds (8)
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Room/suite (15)
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