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Axor Barajas Hotel

#74 of 452 Hotels in Madrid
Certificate of Excellence
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Calle Campezo 4, 28022 Madrid, Spain
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1 room 1 guest
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Axor Barajas Hotel
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890 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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There are newer reviews for Axor Barajas Hotel
See the most recent reviews
Oberageri, Switzerland
Level Contributor
70 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 9, 2015

Characterless office block style modern "designer" hotel. Rooms perfectly ok, and I had no problems with the wifi. Restaurant a pleasant surprise in quality, and good service. Negative points were noisy aircon in room, which didn't seem to respond to the controller unit but the worst aspect of this hotel was painfully slow check-in (queues virtually all the time, how... More 

Was this review helpful? Yes
Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear TheFrog59: Thanks for choosing Axor Barajas for your stay in Madrid. We have been certainly busy this week due to a big congress but we take good note of your comments and we will look for a solution for every aspect. I hope that you had an overall good experience with us and we hope to see you back... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 8, 2015 via mobile

Clean and nice room but service was shady. We were here because our flight got cancelled. We were told dinner and lunch the next day would be included. The next day when we went down for lunch they told us that we missed breakfast and lunch was not included. We were given a coffee to last us for the day.... More 

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Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear eurotravelr94: We are sorry that you miss the breakfast time, at least we were able to give you a coffee. About the lunch, we provide the services that the Airline authorize us for their passengers . What we suggested to you was to have a meal at the restaurant which was fully operative for lunch and then claim the... More 

Toulouse, Midi-Pyrénées, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 3, 2015

Stay far, far away from this terrible hotel. Poor service -- they told me to get my own ice next door; overcharged me for breakfast and worse, I lost business because THERE WAS NO WIFI AND THEY ADVERTISED OTHERWISE. Stay at JC Rooms in Madrid central if you are on a budget or a luxury hotel in the city center,... More 

Was this review helpful? Yes 1
Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear Cristina: We are sorry that you left with such a bad impression from your stay. Reading your comment I have reach the conclusion that you were hosted at the Axor Feria, located next door. That is why you were told to get the Ice from the Bar, located at the Axor Barajas building. i take the chance to tell... More 

Denver
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed June 27, 2015

Spent our last night in Spain at the Axor Barajas before our 6:00 a.m. flight out the next day. I was pleasantly surprised at this hotel... Price was amazingly good, rooms were large, great Wi-Fi, good shower and bathroom, clean... such a bargain! Our room had two beds and a bunk bed at the other side of the room, so... More 

Was this review helpful? Yes 1
Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Traveler802: So good to read that we have surprised you! Hotels in Madrid are getting better and better and comments like yours encourage us to continue working this way to keep on surprising our visitors! thank you very much. With kindest regards: Daniel Gonzalez Romero. Sales Manager. Axor Hoteles. More 

Danville, California
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 25, 2015

Unbelievable low prices, fantastic huge room, simply wonderful. Clearly the downside, if you are visiting Madrid, is the commute to the city and back. They assist with a free airport shuttle. From the airport there are various options. We tried the express bus, the metro, and a taxi from the hotel to the Barajas station that has no airport surcharge.... More 

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Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

HI there rmunson1!! thank you very much for your kind comments, we are glad that you have a great stay with us, we hope to see you around again soon. With kindest regards: Daniel Gonzalez Romero. Sales Manager. Axor Hoteles. More 

vermont
Level Contributor
182 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed June 21, 2015

Even though we reserved months ahead of time there were no non smoking room available. We were offered a room at their sister hotel but after traveling all day we were not happy to travel some more. Turns out the sister hotel was next door, never explained to us. With assurances that the room was thoroughly cleaned we took the... More 

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Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear ajbike: We are sorry about the smoking room asignement. . the non smoking room is consider a traveller preference,no a room type. Of course we always try to fit the guest needs, but sometimes is imposible to reach everyone. Nevertheless, this should not happen as the smokers rooms have an specific cleaning protocol which includes an ozone producer machine... More 

Helsinki
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 21, 2015

This hotel is an airport hotel that advertises itself as a four star hotel. When we arrived we asked for a quiet room. The first night was noisy with noise from outside and from the neighbours. We changed the room to 3rd floor, however the windows did not close completely (the window hinges seemed broken) and the noise was substantial.... More 

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Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear EcofriendlyHelsinki: We are sorry that your stay with us didnt´t reach your expectations.we apologize for any inconveniences caused. Thanks for your sincere comments, they are a a valious source to identify problems and solve them. We will try our best to correct those mistakes. With kindest regards: Daniel Gonzalez Romero. Sales Manager. Axor hoteles. More 

Dubai, United Arab Emirates
Level Contributor
175 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed June 15, 2015

I stayed in this hotel several times when I had a early flight to catch, they offer Internet, the rooms are big, prices are ok. Staff not that friendly , and there is nothing around to do, or to see. Food at the hotel honesty isn't good. So I recommend a visit to the supermarket for some snacks.

Was this review helpful? Yes 2
Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear CarineP: Thanks for choosing Axor Hotels for your stays in Madrid. we will keep an eye on those issues that you mention to improve the experience of staying with us. With kindest regards: Daniel Gonzalez. Sales & MKT manager. Axor Hoteles. More 

Guildford, United Kingdom
Level Contributor
104 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 stars Reviewed June 7, 2015

The rooms at this hotel are more like suites great beds nice bathrooms and a nice Irish bar just up the road heaven. The staff are very helpful and they have a shuttle service to airport and back. There is a shopping mall about 10 min walk from the hotel The hotel is spotless I have stayed here a few... More 

Was this review helpful? Yes
Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear Hotelonwheels: thanks for staying at Axor Hoteles and for your comments on us and I agree with you that to have a nice Irish Bar closeby is always an extra point!! With kindest regards: Daniel Gonzalez. Sales Manager. Axor Hoteles. More 

Paris, France
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 3, 2015

If you want to be able to get to the airport within 15 minutes, it's a basic business hotel. The room was fine but floors not well cleaned (but then I'm a clean-freak). View was of empty lot. No coffee machine in room. Service was friendly enough.

Was this review helpful? Yes
Daniel G, Director Comercial at Axor Barajas Hotel, responded to this review

Dear CaWatkins1: Thank you very much for staying at the Axor Barajas during your stay in Madrid. I hope that you repeat so we can show you that we have much more to offer than what you have seen the firt time! With Kindest regards: Daniel Gonzalez. Sales Manager. Axor Hoteles. More 

Hotel Review Summarization

What travelers say

  • Very modern(6)
  • Free shuttle(5)
  • Very good(4)
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