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Hesperia Emperatriz

4.0 of 5 Lopez de Hoyos, 4, 28006 Madrid, Spain
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Hesperia Emperatriz
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387 reviews from our community

Traveler rating
    75
    165
    95
    41
    11
See reviews for
65
108
38
122
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (95)
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Barcelona, Spain
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Hesperia Emperatriz is very well located, near the Castellana and Salamca business and shopping areas. The rooms are not so comfortable, neither the dinning area. The price is reasonable and the staff is good.

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Geneva, Switzerland
Contributor
14 reviews 14 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed November 8, 2014

If you are going to Madrid for business around the hotel, I would recommend checking this one out. The price is within reason and it is not too far from a metro stop or "Nuevos Ministerios" to connect with the train to the airport. I have been twice for a couple of days each time, and I will probably stay... More 

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Mexico City, Mexico
Top Contributor
82 reviews 82 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 25, 2014

The Hotel is located a few meters away from Paseo de la Castellana and few blocks from the closest metro station and from the famous Instituto Empresa (IE). Rooms are bigger than the usual (for Europe standards): spacious, closet is medium sized but most importantly the bathroom is big enough. It has an elevator (small though). Hotel offers breakfast which... More 

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Thank you very much for your time and your opinion. For me the most important thing written is that we are above for Europe standards. Just to clarify we have the Ruben Dario station (Underground) only just 300 metres, and with three stations more you are in Gran Via Street authentic. We hope to see you again in our hotel. More 

Algiers, Algeria
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 22, 2014

The place of the hotel is great. near to the metro and bus stations No activities to do at the hotel. I asked for Hallal food, but it was difficult to get it. they don't even know what is hallal food The personal was not so friendly, and they are not good in english

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

First, thank you for your feedback. At most responsible for the hotel I apologize for poor impression. After your comments, at the reception they have worked to have much knowledge of the type of food that speaks. How to know Hallal food restaurants. Again my apologies for what happened. More 

New Delhi, India
Contributor
11 reviews 11 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

The Salamanca area, where this hotel is located, is a very exclusive and wonderful area, but a little far from the places where a tourist wants to go. In that respect Atocha is better. Bus connections are good and taxis quite reasonably priced. I was unlucky to get a rather cramped room, but my friends' rooms were much larger. The... More 

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Tahnk you very much for your opinion. It´s fantastic that we have values opinions like yours. Next time ask us outdoor room. We are happy to give it. More 

Vienna, Wien, Austria
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2014

Spending for the first time 4 nights in this lovely hotel - it has been lovely! Very friendly and helpful reception, very good breakfast and very comfortable room with a lovely view! All in all for a 4 stars-hotel more then okay! Will go there again! Little message to those who are responsible: Keep things as they are and always... More 

Was this review helpful? Yes 1
New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed July 11, 2014

This hotel didn't work for me at all. The 2 things I need foremost are proper sleep and a clean room. We travelled as a couple and settled for 2 single beds (that's all they had when we checked in for 4 nights). My bed would move several feet as soon as I lay to rest. That and ONE pillow... More 

Review collected in partnership with NH Hotels

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1 review
4 of 5 stars Reviewed July 3, 2014

Nice hotel, large room, welcoming, well located . Clean and much pleasant. Bathroom. No noise in the room. Good breakfast with fresh fruits.. Kind welcoming with english speaking employee. Fully recommended

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Thank you very mutch Guillaume. We work four your satisfaction ang your satisfaction is our satisfaction. Thank´s for your time. More 

Geneva, Switzerland
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 28, 2014 via mobile

The hotel is centrally located and I could walk to all of my meetings but the hotel itself is basic and disappointing. The furnishings are dated and the bed, bedding and pillows caused insomnia. Don't take a street facing room. It is too noisy! Rather face a nondescript courtyard and enjoy the peace

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Hellow Elaine, thank you very mutch for your time and your opinion. It is true your feel but we work daily to improve your experience, and we check every week our progress. We are in position 198 of 475 hotels. and we started the year at position 270. If you return. If you ever come back I hope you can... More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed June 26, 2014

I am not sure what the stay will be like but if it is anywhere near as frustrating as the booking process, I doubt I will even get there. Who doesn't allow for cancellation? Who doesn't notify you during the booking process about the no cancellation policy? Who doesn't answer their phone or respond to e-mails to solve these situations?... More 

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Additional Information about Hesperia Emperatriz

Address: Lopez de Hoyos, 4, 28006 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro , Salamanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hesperia Emperatriz 4*
Number of rooms: 158
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Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid
Hotel Style:
#117 Luxury Hotel in Madrid

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