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All 458 Madrid hotels

Hesperia Emperatriz

4.0 of 5 Hotel   |   Lopez de Hoyos, 4, 28006 Madrid, Spain (Centro)
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Ranked #205 of 458 hotels in Madrid
A recent review
4 of 5 stars reviewed 5 weeks ago
Beto_Rios Mexico City, Mexico
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337 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Mexico City, Mexico
Top Contributor
69 reviews 69 reviews
24 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Hotel is located a few meters away from Paseo de la Castellana and few blocks from the closest metro station and from the famous Instituto Empresa (IE). Rooms are bigger than the usual (for Europe standards): spacious, closet is medium sized but most importantly the bathroom is big enough. It has an elevator (small though). Hotel offers breakfast which... More

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Thank you very much for your time and your opinion. For me the most important thing written is that we are above for Europe standards. Just to clarify we have the Ruben Dario station (Underground) only just 300 metres, and with three stations more you are in Gran Via Street authentic. We hope to see you again in our hotel. More

Algiers, Algeria
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed July 22, 2014

The place of the hotel is great. near to the metro and bus stations No activities to do at the hotel. I asked for Hallal food, but it was difficult to get it. they don't even know what is hallal food The personal was not so friendly, and they are not good in english

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

First, thank you for your feedback. At most responsible for the hotel I apologize for poor impression. After your comments, at the reception they have worked to have much knowledge of the type of food that speaks. How to know Hallal food restaurants. Again my apologies for what happened. More

New Delhi, India
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2014

The Salamanca area, where this hotel is located, is a very exclusive and wonderful area, but a little far from the places where a tourist wants to go. In that respect Atocha is better. Bus connections are good and taxis quite reasonably priced. I was unlucky to get a rather cramped room, but my friends' rooms were much larger. The... More

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Tahnk you very much for your opinion. It´s fantastic that we have values opinions like yours. Next time ask us outdoor room. We are happy to give it. More

Vienna, Wien, Austria
2 reviews
5 of 5 stars Reviewed July 11, 2014

Spending for the first time 4 nights in this lovely hotel - it has been lovely! Very friendly and helpful reception, very good breakfast and very comfortable room with a lovely view! All in all for a 4 stars-hotel more then okay! Will go there again! Little message to those who are responsible: Keep things as they are and always... More

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New York City, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 11, 2014

This hotel didn't work for me at all. The 2 things I need foremost are proper sleep and a clean room. We travelled as a couple and settled for 2 single beds (that's all they had when we checked in for 4 nights). My bed would move several feet as soon as I lay to rest. That and ONE pillow... More

Review collected in partnership with NH Hotels

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1 review
4 of 5 stars Reviewed July 3, 2014

Nice hotel, large room, welcoming, well located . Clean and much pleasant. Bathroom. No noise in the room. Good breakfast with fresh fruits.. Kind welcoming with english speaking employee. Fully recommended

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Thank you very mutch Guillaume. We work four your satisfaction ang your satisfaction is our satisfaction. Thank´s for your time. More

Geneva, Switzerland
Contributor
16 reviews 16 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 28, 2014 via mobile

The hotel is centrally located and I could walk to all of my meetings but the hotel itself is basic and disappointing. The furnishings are dated and the bed, bedding and pillows caused insomnia. Don't take a street facing room. It is too noisy! Rather face a nondescript courtyard and enjoy the peace

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Hellow Elaine, thank you very mutch for your time and your opinion. It is true your feel but we work daily to improve your experience, and we check every week our progress. We are in position 198 of 475 hotels. and we started the year at position 270. If you return. If you ever come back I hope you can... More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed June 26, 2014

I am not sure what the stay will be like but if it is anywhere near as frustrating as the booking process, I doubt I will even get there. Who doesn't allow for cancellation? Who doesn't notify you during the booking process about the no cancellation policy? Who doesn't answer their phone or respond to e-mails to solve these situations?... More

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 23, 2014

This place grows on you. While it is not a luxury hotel, the people are friendly, the location amidst the embassy neighborhood, proximity to shopping an dining, and easy access to the entirely reasonable Madrid metropolitan taxis makes this a fine place to settle in for a visit to Madrid. The room rates make it easier to spend money on... More

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Thank you very much for your opinion. Our expectatives are very friendly with your opinions. But we work constantly and strong to improve daily. And when you return, you feel this improve. More

Barcelona, Spain
Senior Contributor
21 reviews 21 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 24, 2014

I went to Madrid for a business trip, and stayed for a couple of days at Hesperia. When I first walked in I was negatively surprised by the reception area, considering the prices and the imposing facade of the building, the reception looked quite outdated and honestly makes a really bad first impression. Service was excellent, starting with the reception... More

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Ohhh Yesss... Thank you very much for your comments and suggestions. If it is true that the hotel has many years, but I assure you we are working to improve the look of it and we can offer you a hotel as you like but in better condition and appearance of furniture. regards More

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Additional Information about Hesperia Emperatriz

Address: Lopez de Hoyos, 4, 28006 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Centro , Salamanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hesperia Emperatriz 4*
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Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid

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Amenities

Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#121 Luxury Hotel in Madrid
Hotel Class
Official Description (provided by the hotel)
Centrally located in downtown Madrid, and decorated with the stylish elegance of Casa & Jardin, the Hesperia Emperatriz gives your stay special charm and tranquility. ... more   less 
Number of rooms
158

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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