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All 457 Madrid hotels

Hesperia Emperatriz

4.0 of 5 Hotel   |   Lopez de Hoyos, 4, 28006 Madrid, Spain (Salamanca)
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64%
Ranked #197 of 457 hotels in Madrid
A recent review
5 of 5 stars reviewed 2 days ago
Plutzi Vienna, Wien, Austria
  • Reviews (342)
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  • Room tips (16)
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342 people have reviewed this hotel

Traveler rating
    60
    157
    82
    33
    10
See reviews for
58
92
33
100
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Vienna, Wien, Austria
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Spending for the first time 4 nights in this lovely hotel - it has been lovely! Very friendly and helpful reception, very good breakfast and very comfortable room with a lovely view! All in all for a 4 stars-hotel more then okay! Will go there again! Little message to those who are responsible: Keep things as they are and always... More

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New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This hotel didn't work for me at all. The 2 things I need foremost are proper sleep and a clean room. We travelled as a couple and settled for 2 single beds (that's all they had when we checked in for 4 nights). My bed would move several feet as soon as I lay to rest. That and ONE pillow... More

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel, large room, welcoming, well located . Clean and much pleasant. Bathroom. No noise in the room. Good breakfast with fresh fruits.. Kind welcoming with english speaking employee. Fully recommended

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Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is centrally located and I could walk to all of my meetings but the hotel itself is basic and disappointing. The furnishings are dated and the bed, bedding and pillows caused insomnia. Don't take a street facing room. It is too noisy! Rather face a nondescript courtyard and enjoy the peace

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Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I am not sure what the stay will be like but if it is anywhere near as frustrating as the booking process, I doubt I will even get there. Who doesn't allow for cancellation? Who doesn't notify you during the booking process about the no cancellation policy? Who doesn't answer their phone or respond to e-mails to solve these situations?... More

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This place grows on you. While it is not a luxury hotel, the people are friendly, the location amidst the embassy neighborhood, proximity to shopping an dining, and easy access to the entirely reasonable Madrid metropolitan taxis makes this a fine place to settle in for a visit to Madrid. The room rates make it easier to spend money on... More

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Barcelona, Spain
Senior Contributor
21 reviews 21 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 24, 2014

I went to Madrid for a business trip, and stayed for a couple of days at Hesperia. When I first walked in I was negatively surprised by the reception area, considering the prices and the imposing facade of the building, the reception looked quite outdated and honestly makes a really bad first impression. Service was excellent, starting with the reception... More

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BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Ohhh Yesss... Thank you very much for your comments and suggestions. If it is true that the hotel has many years, but I assure you we are working to improve the look of it and we can offer you a hotel as you like but in better condition and appearance of furniture. regards More

Top Contributor
100 reviews 100 reviews
49 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed May 13, 2014

I'm not sure if the hotel has gotten worse under NH Hotels' management however, I can't recall my experience during previous stays to be the same. Aside from a friendly receptionist and room service waiter, be prepared for a lack of service detail and quality. A room service call can take you a few dials but best dial reception. If... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed May 1, 2014

Excellently located, with a metro station just four minutes walk, several bus stops across the street and at least two taxis always parked and waiting outside. Service was really good, all receptionists went the extra mile, accommodating every single request of mine, and I had several. Rooms and bathrooms do look a tad dated and could do with a bit... More

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Nottingham, United Kingdom
Top Contributor
55 reviews 55 reviews
35 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed April 21, 2014

We’ve often stayed at the Emperatriz: it’s a pleasant, affordable hotel in a central location. This time, we took the receptionist’s offer of an upgrade to a suite, and were very pleased that we did: 830 has an entrance hall, a large, light sitting room opening on to a sizable balcony, well-lit bedroom with huge, comfortable bed, and bathroom. As... More

Was this review helpful? Yes 1
BerniRibera, Director General at Hesperia Emperatriz, responded to this review

Dear customer, we thank you most sincerely for your comments and feel that we set out to implement these small improvements proposed by us. regards More

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Additional Information about Hesperia Emperatriz

Address: Lopez de Hoyos, 4, 28006 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Salamanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hesperia Emperatriz 4*
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Also Known As:
Hesperia Emperatriz Hotel Community Of Madrid

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style
#120 Luxury Hotel in Madrid
Hotel Class
Number of rooms
158

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