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Petit Palace Mayor

4.0 of 5 Mayor St 46 | City Center, 28013 Madrid, Spain
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364 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tel Aviv, Israel
1 review
2 of 5 stars Reviewed 1 week ago

I booked 3 nights at the Petit Palace Mayor as part of a package that I purchased through an airline for my husband's birthday. The room was small (two people could not pass together between the bed and the wardrobe) and strangely decorated - the bed installed on a raised platform that made the slanted ceiling seem very low, black... More 

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Ana S, General Manager at Petit Palace Mayor, responded to this review

Dear guest, Thank you to let Tripadvisor users and us know about your experience in our Hotel Petit Palace Mayor. It was such a pleasure reading your comment. Without doubt, feedback like yours encourages us to continue working hard. We have forwarded your comments to the heads of each department for improvement. We regret that our staff knew not solve... More 

Berkeley, California
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel was a very good value for our family of four as many rooms have bunk beds that allowed us all to stay in one room for around 140 USD The rooms are very clean and recently remodeled with a "tech" theme that is somewhat impersonal but fine for a few days

Was this review helpful? Yes
Ana S, General Manager at Petit Palace Mayor, responded to this review

Dear Client, We would like to thank you for taking the time to send us your comment about your stay in our hotel. We are glad to know that you had a good stay with us and that our services met your expectations. We hope you will join us again in the near future. Kindest regards. Ana Sanz Directora More 

Kassel, Germany
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

A modern hotel in central location in Madrid. The rooms size was just ok but two single bed instead of one double bed. No heating in the room and as it was winter time it was very fresh or I was not able to operate it. The only warm place was under the shower and in the breakfast room but... More 

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Ana S, General Manager at Petit Palace Mayor, responded to this review

Dear guest, Thank you to let Tripadvisor users and us know about your experience in our Hotel Petit Palace Mayor. We regret not having heat in your room. Our reception is open all day, they could explain how to put the heating in your room. We send your comments to breakfast staff to change products daily. We inform you that... More 

Hong Kong, China
Top Contributor
66 reviews 66 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Fancy hostel, that’s what it felt like for me. My room was clean, functional, and comfortable. Not particularly spacious but enough elbow space. Not much in terms of service. You check-in, get you keys, and off you go. The best part of this hotel is it feels much newer and better maintained than all the other hotels in this older... More 

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Ana S, General Manager at Petit Palace Mayor, responded to this review

Dear Guest, We would like to thank you for taking the time to send us your comment about your stay in our hotel. We are glad to read that you were happy with our rooms and our services, Our guest’s satisfaction is our objective. We would be delighted to welcome you back soon. Warmest regards. Ana Sanz Directora More 

Swansea, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 19, 2014 via mobile

We have just returned from a pre-Christmas break here . Lovely hotel ideally located for Mercado San Miguel, plaza mayor, El Rastro market, Sol and all the central Madrid shopping and tourist attractions. Our room faced a courtyard so was incredibly quiet meaning a good night's sleep after experiencing Madrid's bars and nightlife. The bed was very comfortable (another pillow... More 

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Ana S, General Manager at Petit Palace Mayor, responded to this review

Dear Client, We would like to thank you for taking the time to send us your comment about your stay in our hotel. It is very nice to hear that you were here before and that you will come back. We are glad to read that you were happy with our rooms and our services.We will pass along your praise... More 

Sao Paulo, SP
Top Contributor
89 reviews 89 reviews
58 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed December 9, 2014

We've stayed there for a short stay in Madrid. Near plaza mayor, easy acess using metro from Airport (plaza del sol stop). The hotel has family rooms - important when travelling with kids. We stayed in one room that had a double bed and two bunk beds plus two bathrooms. Huge room and spotlless clean. The master bathroom had the... More 

Was this review helpful? Yes
Ana S, General Manager at Petit Palace Mayor, responded to this review

Dear Client, We would like to thank you for taking the time to send us your comment about your stay in our hotel. We are pleased to know that we met your expectations and that our location. We hope you will join us again in the near future. Our guest’s satisfaction is our objective. We hope to see you again... More 

Santa Fe, New Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed October 19, 2014

Located close to both the Plaza Mayor and Puerta del Sol it's in a great location for tourists. Room was big enough for 2 people not to feel crowded and super clean. Breakfast not included in price was worth the cost. Very modern place compared to other hotels that I've stayed at in Spain

Was this review helpful? Yes
Ana S, Hotel Manager at Petit Palace Mayor, responded to this review

Dear Swsandial, Thank you to let Tripadvisor users and us know about your experience in our Hotel. We are pleased to know that we meet your expectations and that you were especially satisfied with our location, facilities and breakfast service. We will pass along your congratulations to the entire hotel staff. Ultimately, we work to satisfy our guests and their... More 

2 reviews
4 of 5 stars Reviewed October 17, 2014 via mobile

Hotel is located across Mercado de San Miguel, the amazing food market, which was great welcome to Madrid. The room was comfortable and clean, the staff helped us with making reservations and recommendations. Only 2 disadvatages: no full body mirror in the room, and the nearest metro is 10 minutes walk, no so funn when its raining...

Was this review helpful? Yes
Ana S, Hotel Manager at Petit Palace Mayor, responded to this review

Dear Keren D, Thank you, your message is very well received and we thank you for it. It definitely helps Tripadvisor users to make a decision.Our Hotel is located in the heart of Madrid. We are happy to know that we meet your expectations. Without doubt, our guest’s satisfaction is our objective. We hope to see you again soon. Kindest... More 

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2014 via mobile

My husband and I stayed here two nights. The room was small and the bed wasn't the most comfortable. The room decor looked fresh and up dated though and the shower/bathroom was very nice. The front desk was also very helpful. The location is perfect and walking distance to numerous attractions.

Was this review helpful? Yes
Ana S, General Manager at Petit Palace Mayor, responded to this review
Google Translation

Estimada Clienta, Muchas gracias por dejar su comentario en Trypadvisor. Nos alegra conocer que hemos cumplido sus expectativas durante su... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 21, 2014

We checked in at room 9 where was noise from street, smelling and very small room. Next day we changed the room. They gave us room 406. It was a quiet one but the smell was the same. We resist for another two days and then went home. I read another rewievs about the same problems, apollogises from the staff... More 

Was this review helpful? Yes 2
Ana S, General Manager at Petit Palace Mayor, responded to this review

Dear Customer, We appreciate the time spent on your comments about your stay in our Hotel. We regret that the rooms have not been to his liking. we will inform you that your feedback helps us to improve every day. We have now solved the problems indicated. We inform you that our rooms are carpeted, are being changed by stage,... More 

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Additional Information about Petit Palace Mayor

Address: Mayor St 46 | City Center, 28013 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace Mayor 4*
Number of rooms: 64
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Also Known As:
Petit Palace Mayor Madrid
Hotel Style:
#97 Luxury Hotel in Madrid
#110 Family Hotel in Madrid

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