Booked this small hotel, only to find when we got there we were told they were having problems with the plumbing in the exact two rooms we had booked ! Highly suspicious ! Had to trail a few streets away to another hotel right in the middle of the "Red Light/Gay" area with bars/nightclubs and a sex shop below it... More

Noisy, not only because of REALLY thin walls but also from refurbishment work in the hostel which were scheduled early in the morning by the managers. Result: they steal 3 valuable hours of sleep from you and they don't care at all. Very rude and unpleasant stuff in the morning shifts. Beds and rooms are basic, but the customer service... More

Madrid is a really cool city with lots to do. We stayed at the Oxum for its location. We also booked because the site mentioned a airport shuttle service. We were traveling to Bulgaria for the winter so had a lot of gear with us including snowboards. Was a bit disappointing when requesting this, we received an email explaining that... More

Great location (very near Gran Via), noise all night! Unfriendly reception. Saw them once and never again! Internet??? What's that? The connection never lasted long enough to say "Hi" to anyone back home! Worst of all: they asked for my credit card details at reservation but said they did not request an advance payment. Then, two weeks before I even... More

Clean, trendy, warm and personal. It is nice to stay in a room that his cared for by staff as it was their own!

This hotel is situated in Madrid City Centre not far from Gran Via Metro station. Located in the old town. Team very helpful & friendly. The room was large with free wi-fi, TV & DVD player with a small balacony overlooking the street. Very impressed with the free wine & beer chilling in the fridge on my arrival. Breakfast was... More

Clean room, decent size. Nice view of the street but could be noisy - i was out late too - so it didnt bother me. Shower a little small. Great breakfast in your room - its set up in the fridge and you just help yourself when you are read. Good internet connection. No lift - and its 3 flights... More

The website looks fantastic and the staff are very attentive with emails before you arrive. But that is the end of the positives unfortunately. Like other reviewers, we were moved to an overflow apartment which was clearly someone's home judging by the half used food in the fridge and washing in the machine. The bed was in a loft (foam... More

location is very good thats probably the only positive. when we arrived there was no one there so we had to wait on the door step for over an hour we tried ringing and they said they were on there way . they had overbooked so we got taken to an different complex which was obvious it was someones apartment... More