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Rock Hotel Gibraltar

3 Europa Road, Gibraltar
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Rock Hotel Gibraltar
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Rock Hotel Gibraltar
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1,108 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Top Contributor
50 reviews 50 reviews
10 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed yesterday NEW

The recent major refurbishment has considerably improved the quality of the rooms. Everything is new and everywhere is clean, I did not dine in the restaurant this time as we wanted to eat after 10pm and it was closed. In December the food was good. My only complaint is that no bottled water is readily available in the rooms. How... More 

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Oxted, United Kingdom
1 review
4 of 5 stars Reviewed 2 days ago NEW

Our stay was very enjoyable, although there was building work going on at the time it didn't effect us in any way. Our room was Newly refurbished and was very clean and comfortable. The staff were very helpful and polite.

Review collected in partnership with Amoma.com

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Nottingham, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Recently renovated and therefore currently nice and clean and all new - presumably things aren't yet finished in some ways - our room being without any artworks on the walls, no mats or a floor rug? Nice spacious room which could actually have done with more furniture - no table and only one chair for a double room - not... More 

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CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear philris, Thank you so much for your kind review. Each and every one of your points of concern are being addressed as we appreciate your constructive comments that help us take any necessary remedial actions to enhance our recently refurbished hotel. I am pleased to advise that we will be launching new room service and mini bar menus. Mini... More 

Brighton and Hove, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

We have stayed at the Rock many times over the last few years just before Christmas for a short break( three nights) and found the hotel very pleasant . Unfortunately the price has doubled with flight to about £650 or more , we have just come back from Paphos 4star hotel £450 including flight. Please Gib don't price your self... More 

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CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear SG, Many thanks for your review. I am very glad to hear that you enjoyed a pleasant stay at The Rock Hotel. Gibraltar is indeed becoming a very popular destination and this may be having an impact on the flight prices. The good news is that the choice of flights is on the increase with a new route opening... More 

Tavira, Portugal
1 review
5 of 5 stars Reviewed 1 week ago

Really enjoyed our stay. From the welcome and assistance with luggage and car parking (Sergio!!), through professional reception and excellent bar/restaurant service. Our (pre-arranged) dinner for 80 was managed very well with good attention to detail and excellent food. Breakfast buffet needs a bit of attention with replenishment of food and keeping fruit, milk and joghurts chilled. And smoking in... More 

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CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Sandra W, Thank you very much for your very kind review. I am delighted to hear that you were pleased with the standard of guest service and that your function was well organised. Local norms do permit smoking in non-enclosed balconies, nevertheless I can understand that this was inconvenient to you and I apologise for this. As you know... More 

Wetherby
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Lovely hotel, pleasant and very helpful staff. Didn't eat in the hotel. Room was large, very comfortable bed and a very good selection of teas and coffees. The hotel has recently been refurbished and the builders were still in so don't expect a quiet lie in on a morning!

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CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Rosemary Nicholson, Many thanks for your review. I am glad you enjoyed your short stay at The Rock Hotel. With respect to your comment regaridng construction work I would like to advise you that we have a couple of items still pending; re-adjustment of air vents to the new air-conditioning system at the back of the hotel and the... More 

Cambridge, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

We thought very hard whether our review should have 3 stars - average - or 4 stars - very good. This hotel is actually somewhere in between. We hadn't been to The Rock before, but had heard about it's refurbishment and were looking forward to staying one night while visiting friends on Gibraltar. What a shame the owners have really... More 

Was this review helpful? Yes 3
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear sallyausterberry, Thank you for your review. Your frank and constructive feedback is highly appreciated. Your comments are certainly taken on board as they provide us with the invaluable opportunity to take corrective action where necessary. I can assure you that every single item of the refurbishment has been done seeking quality and excellence, mindful of the guest experience and... More 

Lichfield, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

2nd visit - 5 nights half board. Restaurant - excellent but food is mainly plated up in kitchen not at table so very tight portion control esp on vegetables. A bit strange as veg are cheap! You will not put on weight but quality superb. Refurb not finished as at 13 March but almost there. Room needed a bathroom shelf,... More 

Was this review helpful? Yes 1
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Malcolm F, Thank you very much for your kind review. I am glad that you enjoyed your stay with us and that our staff once again made a positive impact on your stay. I have noted your comments which I appreciate very much. Absolutely each point is noted and is being addressed. As you quite rightly mention our new... More 

Stansted Mountfitchet, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Rock Hotel for four nights during the second week of March 2015, and thoroughly enjoyed our break there. The refurbishment of the hotel is about to be completed, but this did not hinder our enjoyment. The public areas, including the lounge and restaurant, have been renovated to a high standard and are very comfortable. Our room... More 

Was this review helpful? Yes 2
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Keith P, Many thanks for your very kind review. Our duty is to serve with care and attention to detail and I am happy to see that we managed to fulfill our promise with respect to you and your family. Looking forward to welcoming you back to The Rock Hotel. Best regards, Charles More 

Canterbury, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from the newly refurbished Rock, and it is beautiful. If you examine it with a fine tooth comb you will find faults with some points of the decor or a light not working or something as equally silly. These things are to be expected and after a long conversation with the Manager Cedric about all of... More 

Was this review helpful? Yes 2
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Ncbll, Thank you for your lovely review. I am delighted to see that you thoroughly enjoyed your stay with us and that our hotel team met with your expectations and delivered the Rock Hotel's signature caring and attentive service. We are working very hard at polishing the details that you discussed with Cyril and that you have kindly mentioned.... More 

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