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All 7 Gibraltar hotels

Rock Hotel Gibraltar

4.0 of 5 Hotel   |   3 Europa Road, Gibraltar n/a
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Rock Hotel Gibraltar
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Ranked #4 of 7 hotels in Gibraltar
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Linda F London, United Kingdom
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912 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
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English first
London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just got back from a five nights at the Rock Hotel, Gibratar. A most delightful hotel with colonial charm and character. Service was very good, polite and traditional, with clean rooms and a superb view of the sea and the charming Alameda Gardens. The hotel is undergoing refurbishment with the expected completion date of July 2014. Nevertheless, all staff were... More

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Norfolk UK
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed here recently for a weeks holiday. In light of the refurbishments that were taking place, perhaps management could adjust the price temporarily? I would be happy to return when the whole building has been overhauled, but currently 'faded' is the best term to describe the hotel. Location and views however are really excellent, afternoon visit from the apes was... More

Was this review helpful? Yes 1
England
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We have just returned from a 3 night stay at The Rock Hotel. Having booked the hotel back in January, we were informed by the holiday company only a few weeks before we were due to arrive that the hotel was having a refurbishment, and that between the hours of 10am - 6pm there would be disruption during these times.... More

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Middlesex
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Went to the Rock again this year because we had such a positive experience last year . The room was nice and clean . There was a major problem with the noise drilling and banging and sounded like scaffolding going up also of hammering . We were disappointed that we had not previously been warned about this . Also the... More

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CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear nuttynannynoonoo, Thank you very much for your review. Each and every one of your comments has been taken on board as we appreciate constructive comments such as yours. I have discussed the issue regarding noise with our housekeeping and maintenance teams and their proactive reaction has been immediate. I have also reiterated with our reservations department the importance of... More

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 days ago NEW

It is difficult to know where to start to describe this relic of the past, dilapidated, out of date, dirty and bug infested. Pretty awful excuse for a down trodden colonial piece of decaying rubble. We stayed here on a number of occasions in the past, both when Gibraltar was a thriving HM military garrison and subsequent to the demise... More

Was this review helpful? Yes 1
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Ian P, I am very sorry that your stay was disappointing and that you experienced a number of problems but nevertheless I appreciate your sincerity as our guests' comments provide us with a unique opportunity to take corrective action and improve our standards. We are already installing a new state of the art wifi system as part of the... More

Hayle, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Rock Hotel for three nights in April. Many earlier reviews mention the tatty decor and carpets, but to be honest although yes, both carpets and rooms are showing their age we were well satisfied with both. The room and balcony were clean and totally adequate. The views over the bay to Spain and Africa couldn't be... More

Was this review helpful? Yes 1
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Derek R, Many thanks for your review. We are placing particular emphasis on our swimming pool bar service over the next few months. The setting and location are second to none in Gibraltar and we will be launching a summer programme shortly that will offer unplugged music nights and Moroccan restaurant al fresco with fantastic food, service and at... More

sidcup
Top Contributor
54 reviews 54 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

We have just returned from 3 nights at the Rock Hotel. I understand there's a renovation project going on but we were full paying guests on a holiday. I'll start with the pros: *Swimming pool area very nice. Clean, nice bar, good sunbeds (it is over the very busy road though which it doesn't mention on the website) *Good views... More

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CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear JanebSidcup, I would like to thank you for your comments. We appreciate your feedback as it provides as with an opportunity to take corrective action where necessary and enhance the service we provide to our guests. We are monitoring the work schedule constantly and immediately address any minor deviation with the contractor. Europa Road is indeed a busy thoroughfare... More

Rhoose, United Kingdom
Top Contributor
79 reviews 79 reviews
44 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

I really liked this hotel. Not the most modern or luxurious of places, and the decoration is a little tatty in places - but it is full of old colonial charm. Staff were brilliant. Rooms OK with fantastic views from the balcony. Breakfast superb. The best bit was the outside terrace to the bar. There was some extensive renovations going... More

Was this review helpful? Yes 1
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear stevemhall, Thank you very much for your review. It is very gratifying to read that we managed to live up to your expectations and that you enjoyed your stay with us. The refurbishment will undoubtedly enhance the old colonial charm that will be retained in the new decorations and furnishings. Best regards, Charles More

Leysdown, UK
Contributor
16 reviews 16 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed for one night in late March, spending a night in Gibraltar before heading off into Spain and Portugal for the rest of my holiday. I travelled with my father, the holiday being a 65th birthday treat for him. First impressions of the hotel (after a manic taxi-ride from the airport) were good. I waited in line behind a... More

Was this review helpful? Yes 1
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Retron, Many thanks for dedicating your valuable time to share with us your review. The refurbishment that is currently taking place is precisely aimed at bringing back The Rock Hotel to its full grandeur and iconic charm. I do hope that you will return soon to enjoy the new facilities in their splendour. Best regards, Charles More

Gosport, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Rock for a long weekend break. The first impression was of a faded old lady. The check in staff were efficient and polite. The room we had was 231 and was at the end of one of the long corridors. These corridors are tatty with plaster falling off the walls and stained and threadbare carpets. The room... More

Was this review helpful? Yes 1
CharlesDanino, General Manager at Rock Hotel Gibraltar, responded to this review

Dear Jbmck, Thank you for your review. I appreciate each and every point that you have mentioned and have already shared them with my team so that immediate action is taken. Our restaurant features a daily house menu and an a la carte menu with the aim of providing choice according to the requirements and preferences of every guest and... More

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Additional Information about Rock Hotel Gibraltar

Also Known As:
Gibraltar Rock Hotel
Rock Gibraltar
Address: 3 Europa Road, Gibraltar n/a
Location: Gibraltar
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Gibraltar
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Rock Hotel Gibraltar 4*
Official Description (provided by the hotel):
Built on Gibraltar's western flank with stunning views across the bay, it has been welcoming guests since 1932. As the colony’s premier hotel the guest book is littered with famous names as diverse as Sir Winston Churchill and the Two Ronnies! Tastefully renovated, it has the character of a bygone era with the facilities of a modern 'Grand Hotel'. Traditional afternoon tea is served in the lounge and the hotel’s Rib Room Restaurant is recognised as one of the finest places to dine in Gibraltar. The atmospheric Barbary Bar and adjoining wisteria covered terrace are wonderful places to be on a summer’s evening, both are delightful meeting places, the latter a popular venue for weddings. The hotel’s pool area and gardens have an air of tranquillity, yet the centre of town is only a 10-minute downhill walk. ... more   less 
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