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Axel Hotel Barcelona

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Aribau 33, 08011 Barcelona, Spain
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1 room 1 guest
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Axel Hotel Barcelona
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1,818 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
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Torremolinos, Spain
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I was staying in this hotel 3 times and always asked for suite room, it is a nice cozy room with own private huge terrace, get a nice massage and sauna, really refreshing! The restaurant is nice, breakfast si also good

Was this review helpful? Yes
JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear FerryTjan, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. We are pleased to have had you with us and hope to see you soon at any of our worldwide Axel Hotels. Million thanks, Jorge Perez General Manager... More 

bcn
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

How this place is still open is beyond me. It would be better if they converted it to a love hotel by the hour. At least you would not have to spend more than a few hours with that badly designed, dated and tired decor, the lack of any service and security, the staff that have no customer service skills,... More 

Was this review helpful? Yes
JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear rbcn, thank you very much for taking the time to write, the feedback we receive as you perform, helps us to be able to give a boost to both the logistics as part of customer service. I may not remember you, because I usually talk a lot with my clients when they are presented with a suggestion or complaint.... More 

1 review
4 of 5 stars Reviewed 1 week ago

i stayed a week in the start of july..the hotel is beautiful the rooms very clean and new and the receptionist are so helpful and joy..the rooftop is excelent and in the nights it's the hot shot of barchelona but the waiters are not very helpful sometimes even rude and the drink prices are bit high..exept theat stuf if i've... More 

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JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear Renoc G, First of all I would like to thank you for staying with us during your last visit in Barcelona. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. Sorry you had a bad time with a member of our staff the Skybar, it must have been an isolated case by... More 

Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is in a perfect area, Eixample. It is very easy to walk and the surround is lovely. The atmosphere is chic and secure, because you need to have a card in order to use the elevator. The room isnt good, too small and the bathroom is horrible, need a repair as soon as possible. When the room upstair... More 

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JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear Guilherme P, Thank you for your comment about Axel Hotel Barcelona. We note your comments regarding the bathroom and room, if the room seemed small, we suggest you try a premium room or suite are much more comfortable and spacious, with regard to the baths, we are working to give it a upgrade. Nothing is more important to us... More 

Macclesfield, Cheshire
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel and decided to go premier, but that was a mistake. I had a room with a courtyard view, there was no VIEW. No natural light coming into the room, just other peoples windows I could see. I could not open my window as it had safety features preventing it from opening more than 3 inches, I... More 

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JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear wbt1981, We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. I would also like to apologize if our facilities seemed small or dark, we will try to take in consideration next time you came to the Hotel, so you can have one room facing the city side, also... More 

Amsterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

It's the third time I come to this great hotel. The staff (sky bar, reception and restaurant) are amazing, super nice and helpful. The hotel itself I think is ideal, the rooms and everything are very nice. So definitely I will come back again next year to Axel Hotel. Thank you again for making my vacations perfect!

Was this review helpful? Yes
JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear Michaeljameson1980, Thank you so much for your great opinion!! We really appreciate your time to give us your opinion, for us is always welcomed our guests help to improve our services. Is the third year that you are staying with us and that is really important for us! when ever someone repeat their stay for us is a friend... More 

Miami Beach, Florida
Level Contributor
68 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel is located in a nice area of Exiample area. There is no room service, though the hotel serves breakfast. On the 2nd night of our stay, a glass that was provided by the hotel, broke. it fell off the glass shelf by the mirror in the bathroom, and broke into many pieces in the sink. When I asked... More 

Was this review helpful? Yes 1
JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear Guest, We appreciate your opinion and your time to give us the opportunity to improve our services. initially wanted to say that we have roomservice, but hosekeeping ends at 18: 00hs, and you contacted us about the incident of the glass around 22:30 and although the receptionist told you That in her shift change she was going to cleaned... More 

Aventura, Florida
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Please people do not go to this hotel , it was horrible the service is really bad , Bad energy , its a rip off , the rooms are damage , dirty, bed was broken , booking shows you something is not true!

Was this review helpful? Yes 1
JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear JACO2618, We are pleased that you have stay in our hotel. We have taken note of your comments and hope to remedy soon, in order to improve our quality and service. On behalf of the entire team, I apologies if the cleaning was not completely to your liking, because usually what our customers most positively comment, is the cleanliness... More 

Columbus, Ohio
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

From the moment I walked through the sliding glass doors, I fell in love with this hotel. Everyone is super friendly and the rooms were unbelievable! The rooftop bar was the place to be, during the day for the pool and at night for the music, drinks and meeting new friends from all over the world.

Was this review helpful? Yes
JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear Ron J, Thank you for your comment about Axel Hotel Barcelona. We are pleased that you have stay in our hotel. We strive to provide the ultimate service while maintaining an enjoyable atmosphere. Nothing is more important to us than well being of our customers. We look forward to seeing you here again in the not-too-distant future. Best Regards,... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed at the Axel early July for 4 nights. We had a really wonderful stay. Great location, lovely helpful staff, decent room and we really enjoyed the rooftop bar - cocktails were delicious! We did find the rooftop bar staff to be a little rude but we put this down to pressure as it was very... More 

Was this review helpful? Yes
JORGEPEREZ, Director General at Axel Hotel Barcelona, responded to this review

Dear Grace S, First of all I would like to thank you for staying with us during your last visit in Barcelona. Also thank you for your opinion and for sharing it with all travelers on Trip Advisor. I want to apologize for an atypical situation that has lived in our Sky Bar, I must say that we have already... More 

Hotel Review Summarization

What travelers say

  • Very nice(12)
  • Roof terrace(5)
  • Great location(4)
  • Sky bar(4)
  • Standard room(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Axel Premium (31)
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The Hotel (48)

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Other (13)
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Staying in Eixample

Neighborhood Profile
Eixample
Passing through the glorious Plaça Catalunya, you enter the newer city district of Eixample, literally translated as “extension,” which immediately becomes recognizable by its more spacious streets and elegant atmosphere. The main artery of this sizable district, Passeig de Gracia, is lined with high-end international designer stores. Not to be outdone, the glitz and glamour of this zone is perhaps best exemplified by the comfortable and lavish five-star hotels that flank the divine and modernistic buildings from some of the world’s most recognized architects such as Gaudi and Montaner.
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