not good for family all room got gay photo realy bad serviec i had to wait 2hr to get my room only good thing its close to city centr
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not good for family all room got gay photo realy bad serviec i had to wait 2hr to get my room only good thing its close to city centr
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Dear Guest,
Thank you for your opinion and thank you for staying with us during your last stay in Bcn.
We inform you that we are a Gay Hotel and Straighfriendly...
Thank you and hope you change your mind.
Borja Julia
Axel Hotel Barcelona
General manager
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Stayed at the Axel Hotel for one week in May 2012. While the room was quite small, it was clean, modern and had everything you need. The location is great- a two minute walk from the Universitat metro station on the red line. Very close to a great place for breakfast or lunch called Flauta. We were pleasantly surprised by...
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Dear Guest,
Thank you so much for your opinion and thank you for your description about our service and staff.
About our breakfast, I inform you that in 2 weeks we are opening the NEW Restaurant 3DLUXE and you will have breakfast buffet and menu breakfast..so you never will be borring with us anymore..jeje.
Hope to see you soon with...
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Check-in 2pm: room available at 6pm!
No bathrobe and sleeper in the suite
No breakfast menu order sheet, must go down to ask for
Nice terasse in the suite and the top floor but no umbrella!
440Euro per nitght with a corresponding service would be ok! But that was really not the case...
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Dear Guest,
Thank you for your opinion, I am so sorry about your check in time, but sometimes, a few times, we have to give our rooms late, because our ocupancy is full and housekeeping department must to clean very well for you.
Sorry about the raining time and about the umbrellas, you can always get ones in our reception,...
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After seeing so many advertisements in the various magazines, and reading about the hotel on Trip Advisor, I decided to give it a go for 4 days last week.
Upon arrival into the lobby you are immediately impressed with the design and layout. Check in saw swift and we headed up to the room! WOW! Beautifully stylish, bright, large and...
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Dear Guest,
THANK YOU SO MUCH!!! We really apreciatte your opinion and it is a very good motivation to continue working for an excellent service.
Hope we open a NEW Axel Hotel in Amsterdam..we really want!!
Best regards and hope see you soon again with us!
Borja Julia
Axel Hotel Barcelona
General Manager
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I liked this place but think it needs to look at the customers needs over what looks good. For instance, my room was big and well lit but the bathroom area, which is more like a hallway, does not have an area to place clean towels. Therefore the towels are in the bedroom area and if you forget to take...
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Dear Guest,
Thank you for your opinion and for said that our staff are great!
Sorry if you dont like our design rooms. Next time you can try another diferent kind of room.
Hope to see you again with us in any Axel Hotels around the world.
Kind regards
Borja Julia
Axel Hotel Barcelona
General Manager
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very nice place to stay very friendly staff. location is excellent
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Dear guest,
Thank you so much for your positive opinion.
We really apreciatte that.
Best regards,
Borja Julia
Axel Hotel Barcelona
General Manager
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If you have enough dough, Axel could be for you. Billed as "Hetero Friendly" gay hotel, staff are very friendly, there is a strong emphasis on it being a gay hotel, though, gay art, in the lobby underwear for sale & the disco music, even a gay safe in the room. Says loudly, weŕe gay get over it, at times...
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On the plus side, it's a nice location, the rooms are good and the buffet breakfast is good. A test of a hotel is when something goes wrong, how they handle it, sort it out - in which case my review would have read 'Problem sorted - well done'. In summary, don't do anything crazy like arriving at 4 pm...
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Dear Guest,
Thank you for your opinion and sorry if you haven´t good service about your check in time.
I am so sorry, but I would like to inform you that if we give you so late the room it was an exception, because we have full booked hotel during your stay.
Again I am so sorry and thank you...
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I can recommend this hotel to everybody.
We had a pleasant stay. You can now even rent bikes for a day or afternoon.
Btw they have a nice breakfast.
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Dear Guest,
Thank you so much for your opinion and thank you for choosing us during your last stay.
We hope to see you soon with us and we hope you will have the same good experience.
Best regards
Borja Julia
Axel Hotel Barcelona
General Manager
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My wife and I spent 4 nights at the Axel and thought it was well worth staying at. Room was nice, clean and functional. Had heard about the shower cubicle windows in an another review and must admit it is a bit strange, but interesting. While the hotel is focused on the gay market, it is as it says, hetero...
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Dear Guest,
Thank you for your positive opinion and thank you for considerer us a great hotel.
Your opinion it is very important for us.
Thank you so much and hope see you again with us.
Borja Julia
Axel Hotel Barcelona
General Manager
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