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Hotel Gotico

Jaime I, 14, 08002 Barcelona, Spain
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Hotel Gotico
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Hotel Gotico
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285 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bristol, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The room was tiny - you could touch all four corners of it without leaving the bed - and the reception staff were very rude; when I asked one if I could have a second key for the room, he looked at me as if I'd asked to borrow his sister for the evening. That being said, the breakfast was... More 

Was this review helpful? Yes
Elisabet R, Atención al Cliente at Hotel Gotico, responded to this review

Thank you very much for the time used to write their impressions. Sorry for not having fulfilled their expectations. Our staff is fully committed to offer our guests a perfect experience during your vacation. In the wifi, it should work in public areas and hotel rooms, passing note to the appropriate Department your complaint so check that this service is... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

I stayed at Gotico hotel for the weekend. The staff was very nice, friendly and was always happy to assist. The rooms, however are quite small and modest. I would recommend to ask for a room with a porch, so you can have a view to the cathedral. Breakfast is included, but very dull and elevators takes time. Location, however... More 

Was this review helpful? Yes 1
Elisabet R, Atención al Cliente at Hotel Gotico, responded to this review

Thank you very much for your comments. Any suggestion is welcome to improve. We hope to be able to accommodate you in our hotel in the future. Best regards The customer service department. More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I would not stay here again I was dropped off by a to b travel who where also very bad did not speak English so gave no pick up time complained to Thomas Cook who thought all this was exceptable it cost me 40.00 euros for a taxi to airport was offered nothing by Thomas Cook also there was no... More 

Was this review helpful? Yes 1
ELIA B, Director de Relaciones con Clientes at Hotel Gotico, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Sincerely, Elia Buen Customer Service More 

London
Senior Contributor
35 reviews 35 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 20, 2015

This hotel is marketed as a 4 star hotel, it definitely is not compared to European or UK standards. I would say it is even less a standard than premier inn or travel lodge in UK. I booked through easyjet.holidays.com and told them specifically that i wanted a 4 star hotel. I did not get one!. The hotel is clean... More 

Was this review helpful? Yes 1
ELIA B, Director de Relaciones con Clientes at Hotel Gotico, responded to this review

Dear customer, Thank you for your comment as well as the fact that has taken the time to write their impressions. We regret not having been able to meet your expectations as your expectations about the hotel. Elia Buen Customer Service More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 16, 2015

Great location, very central. Looks grand in the 80's style. However, we booked a double room, but got twin beds - where is the logic behind the booking system, I don't know. The keys to our rooms didn't work well. Beds were comfy but covered with a rather thin blanket. Our room was incredibly hot in December and the air... More 

Was this review helpful? Yes 2
ELIA B, Director de Relaciones Públicas at Hotel Gotico, responded to this review

Dear Magda, Thank you very much for taking the time to share your opinion with us. We would have liked to have a better experience at our hotel and for this reason we take note to improve the points that were not to his liking. Every day we strive to offer our customers an exceptional experience and it is clear... More 

Las Vegas, NV
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 28, 2014

This was our first trip to Europe and we stayed 2 nights at Hotel Gotica. The staff was nice, but the hotel needs to updating. The beds and pillows were cheap and hard, and the lights in the hallways were on motion sensors so often we had to wave our arms around to get light. It gets spooky at night.... More 

Was this review helpful? Yes 1
Elisabet R, Atención al Cliente at Hotel Gotico, responded to this review

Dear customer, we very much appreciate your comments, they help us to improve. Any suggestion is welcome to be able to continue offering good value for money. Pass note of your complaint to the appropriate Department. Elisabet Robles Department of customer Service More 

Basingstoke, England, United Kingdom
Top Contributor
56 reviews 56 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 22, 2014

The hotel is in a superb location. Very handy for La Sagrada Familia, La Ramblas and it is also in the heart of the Gothic area. Very well-placed and it was very easy to simply walk everywhere. It is also very close to a Metro Station. I should also say that the room was clean and tidy. Rooms - you... More 

Was this review helpful? Yes 2
Elisabet R, Atención al Cliente at Hotel Gotico, responded to this review

Dear customer, we very much appreciate your comments, they help us to improve. Our team is full fully committed to offer our guests a perfect expereiencia during your vacation, we very much regret that this has not been the case. We can not rebuild this incident and it certainly does not describe our way of tartar clients. Elisabet Robles Department... More 

Harrogate
Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 18, 2014

Very comfortable, clean room, but a bit dark. Unfortunately the bath tap did not work so had to fill the bath using the shower hose. And our room (314) had a jacuzzi bath but the jacuzzi (whirlpool?) didn't work. The bar at the hotel was merely decorative according to the receptionist and we agreed it is decorative but would be... More 

Was this review helpful? Yes 1
Elisabet R, Atención al Cliente at Hotel Gotico, responded to this review

Thank you very much for your comments, help us improve. Note We have passed to the corresponding Department so check the bathrooms faucets work properly. We apologize for the inconvenience caused to not already have the operating bar. We have put in place vending, with hot and cold food machines. We hope to be able to accommodate you in our... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 21, 2014

Checked out and left my iPhone in my room. Purser from the cruise ship called the Gotico desk. Those great people recovered the iPhone and made arrangements with a taxi company who delivered it to me dockside! There are very few places where that would of occurred! Thanks to the honest people of Gotico and taxi diver!

Was this review helpful? Yes 1
ELIA B, Director de Relaciones Públicas at Hotel Gotico, responded to this review

Dear customer, First of all, we give thanks for expressing your opinion in this medium. It is a pleasure to hear opinions like yours. It motivates us to keep improving. We have an honest and efficient staff of which we are very proud. We hope to see you very soon again in the hotel Gotico. Best regards Elia Buen More 

Ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2014

We stayed in Barcelona in October 2014 after a cruise. Our travel agent found this hotel. We had room 404 and our friends had room 403. The rooms were big compared to any room we have stayed in in any major city. Our room overlooked the main street so we could stand on the balcony and enjoy the atmosphere. The... More 

Was this review helpful? Yes 2
ELIA B, Director de Relaciones Públicas at Hotel Gotico, responded to this review

Dear customer, Thank you very much for expressing your opinion in this medium. It is a pleasure to opinions like yours. We are delighted that the hotel has been at the height of your expectations, this is our main goal. We hope to see you again in our hotel very soon. Best regards Elia Buen More 

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Staying in Barrio Gotico (Barri Gotic)

Neighborhood Profile
Barrio Gotico (Barri Gotic)
With its iconic, old-Europe streets and alleys, this picturesque neighborhood is the very heart of Barcelona. It blends historic artifacts from its days under Roman dominion up through the Spanish Civil War with a vibrant modern-day culture of artisan shops and authentic culinary experiences. Avid explorers will be thrilled to discover quaint terraces and plazas brought to life by the many small bars and local musicians lasting late into the night. Fashionistas will be drawn to Portal de L’Angel, which is lined with well-known brand names and smaller boutique stands.
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