We were suppose to stay 3 nights, but the "Insight Tour" we had book had changed hotels, so we had only one night at this hotel, and we were upgraded to a suite, Wow, it was great, the bed was huge, the shower was something out of this world with 6 different jets coming out of the wall, a huge...
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Thanks for your sincere comments which are a reference for other guests who are thinking about lodging in Meliá Barcelona in a near future.
We hope to welcome you very soon and we remain at your service.
Kind regards,
Alexis Mazorra Sánchez
Guest Experience Manager
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We recently stayed for 4 nights at the Melia for the first portion of our honeymoon.
The hotel is situated about a half hour from the Barcelona airport, maybe a bit more in traffic. It is NOT in the 'heart' of the city or near the usual tourist attractions, and will need a solid 10 minute walk to reach the...
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In the first place we appreciate your positive comments in relation your recent experience at Meliá Barcelona.
We also thank you for having taken some of your valuable time to send us your comments, that we believe it is only through listening carefully to the comments and suggestions of our customers, that we will be able to achieve the constant...
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Excellent hotel. Well situated and located. The breakfast was fantastic and the rooms wonderful
We send our regards and at the same time we are thankful you had a memorable experience with us.
We remain at your service and we hope to welcome you very soon at Meliá Barcelona
Kind Regards,
Alexis Mazorra Sánchez
Guest Experience Manager
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We had a booking confirmed a month before international travel. Two days before check in date, an email was sent saying an error in their booking system, for the first time ever had caused a double booking, and we were to be checked into another hotel. The new hotel has terrible reviews so we said no (they wanted the same...
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We apologize again for all the inconvenience this
might have caused. We understand that two days prior to arrival is indeed
a very short notice to inform you that we are not able to honour your
reservation.
For future reference if you might opt to stay in our Hotel, please send your reservation request to us. We will be more...
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Hotel is located in a nice residential area - next to Diagonal street and within walking distance from the metro station. Taxi-cost to the city center never exceeded 8 euros.
I spend 5 nights in room 316 with my wife. Hotel is nice and "modern" although that the carpet (at least in room 316) was a little bit "smelly" and...
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We appreciate you have taken some of your valuable time to send us your comments, we work very hard for guest satisfaction and quality service . We are very pleased to know you had a nice stay in our hotel and we will be very pleased to welcome you in your next visit.
Kind regards
Alexis Mazorra Sánchez
Guest Experience...
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Having read a number of reviews regarding this hotel, we were a little cautious before we arrived,but we need'nt have been.The staff without exception were fantastic,from Diego on the front door,to Daniel on reception,right throughout the hotel.Yes it is set-up principally for the "business person",and the regular" American coach parties",but,for us travelling as an independent couple,we had no problems.Apart,from the...
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We would like to thank you for your sincere comments. It has been our pleasure to have you as a guest in our hotel. We appreciate your valuable opinion that will help us in our constant improvement and guest satisfaction.
We hope to welcome you in your next visit.
Kind regards,
Alexis Mazorra Sánchez
Guest Experience Manager
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Hotel is slick and techie. However this does not distract from the fact that room 2005 has a locked adjoining room door and it feels and sounds as if my neighbors are having sex at 4 am in my room. Creepy. So by all means stay at this hotel, just avoid away rooms ending in 05. I would also like...
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Thanks for having taken some of your valuable time to send us your sincere comments that help us in our guest satisfaction and quality service.
We are very happy to know that you liked our hotel and we will be very pleased to welcome you in a next visit.
Kind regards,
Alexis Mazorra Sánchez
Guest Experience Manager
More
Barcelona was our last stop on our 2-weeks holiday before going back to Madrid to catch a plane back to Australia.
We arrived at the hotel after 2-weeks driving around Andalusia and 3-hour train journey feeling very tired and ready to sleep.
Previously we received an email from the hotel who said that they were instructed by the GM to...
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We have so much appreciation and gratitude for your comments that motivate and stimulate all our staff who work very hard for the guest satisfaction and quality service that we strive for.
Thank you very much for taking some of your valuable time to say those beautiful words.
We hope to welcome you very soon
Kind regards
Alexis Mazorra
Guest...
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I stayed here for 3 nights with my boyfriend. I booked through lastminute.com and booked a 'city view' room. When we arrived, we were on floor 5 and looked out straight into another high rise building - not quite what I was expecting. All the buildings in Barcelona are high and unless we were on level 19 or similar I...
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Thank you very much for your valuable comments, it has been our pleasure to have you stayed in our hotel. These comments encourage us to continue growing in our service.
We hope to welcome you very soon.
Best regards,
Alexis Mazorra
Guest Experience Manager
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A friend of mine booked the Hotel for me, so I had no idea what it was going to be like.
At our arrival all staff were really kind and professional.
As we arrived before ckeck-in time the Recepctionist was kind enough to offer us a room in a lower floor that was available right then and there. We took...
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Thanks for having taken some of your valuable time to send us your comments that help us to achieve the constant improvement, guest satisfaction and quality service that we strive for. We are very happy to know that you had a memorable experience in our hotel and we will be very pleased to welcome you in your next visit.
Kind...
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