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Fairmont Rey Juan Carlos I

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Avenida Diagonal 661 - 671, 08028 Barcelona, Spain
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Fairmont Rey Juan Carlos I
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Fairmont Rey Juan Carlos I
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317 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Thornhill
1 review
3 of 5 stars Reviewed 2 days ago NEW

Great hotel bad location too far from downtown manager is good service provider bed are hard but will be fine soon I stayed in July Hope they improve beds and wifi quality. I might stay there again just to check if they made any changes

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear Prem L, Thank you for staying at Fairmont Barcelona and for sharing your feedback. I am delighted you liked the hotel overall and I am sorry you had these minor inconveniencies. Beds and WIFI will definitely get a major improvement during our refurbishment process starting at the end of the year. I look forward to welcoming you back soon... More 

County Durham, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

The hotel lobby looks amazing. But the rooms are tired. I don't think they've had a refurbishment since the hotel opened in 1992. Plus, tea/coffee making facilities and an ironing board have to be specially requested. As others have said, it seems to be the standard policy of this hotel to sublet its largest swimming pool to private parties. This... More 

Was this review helpful? Yes
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear christG766QV, Thank you for staying at Fairmont Barcelona and for posting your review. First of all I am glad you liked the lobby and I hope you could enjoy all the facilities the hotel offers. Regarding the room I am sorry you had this bad impression. A full refurbishment process will start later this year. In regards to the... More 

Newark-on-Trent, United Kingdom
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

There is an impressive atrium with fast glass fronted lifts. A large hotel but friendly helpful check in / out staff. Good rooms with some carpet wear ( a nice rug at the end of the bed would hide that) . A very pleasant pool and spacious garden with large modern fitness centre . Next door to the David Lloyd... More 

Was this review helpful? Yes 1
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear Peter B, Thank you for choosing Fairmont Barcelona and for leaving your review. I am delighted to read you had a great experience at the hotel and you could enjoy all the facilities it offers. It is great to read the colleagues at the reception were helpful and friendly. Kindly note that overnight pricing for hotel guests is now... More 

Mississauga, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed for three nights with Family, It was a nice Hotel, awesome location, close to everything, My son is a soccer dude and hotel is walking distance to FC Barcelona stadium loved our stay. It would be nice if there could be a coffee tea pot in the room, Iron and Iron board in the room. We strongly recommend... More 

Was this review helpful? Yes
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear khattana, Thank you for staying at Fairmont Barcelona and for your great review. I am delighted you and your family enjoyed your experience at the hotel. Our location is really nice, in a relaxed zone and quickly accessible to the bustle of the city center with public transport or in our free shuttle service. I hope your son liked... More 

Coimbatore, India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Room is quirt big, Good service , A good view , Close to the city, Camp Nou , Ramblas and so on , Convenient Taxi services, Loved staying there, Probably a little more english speaking staff should help to understand tourists better, atleast the Banquets and Restaurents.

Was this review helpful? Yes
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear Rajagopal R, Thank you for staying at Fairmont Barcelona and for your review. I am glad to read you enjoyed your experience at the hotel; especially the rooms with their amazing views, and our free shuttle service that drives you from the hotel to the city center in 15 minutes. Also please accept my apologies if some colleagues hard... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

The hotel maybe nice. But seems to be poorly staffed, every time I call they don't answer and when they do they out you on hold and try out you through to somebody else and they don't answer! (namely the guest relations person who seems to answer always and the operator must be so busy) I like my hotels and... More 

Was this review helpful? Yes
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear zaher f, Thank you for staying at Fairmont Barcelona and for posting your review. I am so sorry our colleagues couldn’t attend you properly. You are absolutely right: phone should be answered within three rings. I will personally look into it to know what happened and ensure it gets solved. Please accept my apologies and I hope you will... More 

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Scottish Highlands, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely hotel, great rooms with good air con and a huge picture window with amazing views over Barcelona and the Camp Nou stadium. Nice big bathroom with a separate shower, marble sink tops, fluffy white towelling bathrobes and slippers, very luxurious. Reception staff were very helpful, giving us advice on the best way to get to the city centre etc.... More 

Was this review helpful? Yes
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear QuirkeyEscapes, Thank you for staying at Fairmont Barcelona and for posting your review. I am glad you enjoyed your experience. Also that everything was perfect in the room, and of course the amazing views of Barcelona. Furthermore it is great to read the colleagues were very kind and helpful to you, they will be really pleased to read your... More 

San Jose
2 of 5 stars Reviewed 1 week ago

It looks like a very old building (inside and out), poor restaurant menu and In-room service at late hours (11:00p) are not available (No one answered the phone). Pillows are one each only at checked-in. You have to request for additional. Toiletries had to be requested as well. Toothpastes are so tiny. Noise from outside even if we're at the... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear 233miloa, Thank you for staying at Fairmont Barcelona and for the review. I am sorry your experience was not as you had expected. Our in room service is open 24 hours so it must have been an unfortunate mistake. I hope you give us another opportunity when you visit Barcelona again, don’t hesitate to contact me so I can... More 

Santander
1 review
2 of 5 stars Reviewed 1 week ago

I had read some negative reviews about the condition of the hotel, but my family and I decided to stay there anyway since its the hotel I used to stay in the past. After oul last stay, I have to admit than the negative reviews I had read were more than justified. If I was sitting on the Fairmont board... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear 337agusting, Thank you for staying at Fairmont Barcelona and for posting your review. I am so sorry that you left with this impression of our hotel. We have only been Fairmont not for long and we are still working to adjust our standards to the brand. Also later this year we will do a full refurbishment that will solve... More 

Abu Dhabi
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Once again Fairmont hotels never fail to put a smile on my face, today i truly can say i have never regretted or will think twice about choosing a Fairmont hotel. Fairmont Juan Carlos was truly an amazing experience very kind & welcoming staff, clean hotel, spacious rooms, nice interiors, great big lobby open 24/7 for late night drinks/food, fast... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
Franck S, General Manager at Fairmont Rey Juan Carlos I, responded to this review

Dear shahadhass, Thank you for staying at Fairmont Barcelona and for sharing your experience. I am delighted to read the colleagues were kind and welcoming, and that you found the rooms clean, nice and spacious. Also it is great to read that we were up to the standards of Fairmont, the team is working really hard since we joined the... More 

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