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AC Hotel Sants by Marriott

4.0 of 5
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Passeig de Sant Antoni 36-40, 08014 Barcelona, Spain
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AC Hotel Sants by Marriott
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Ranked #333 of 514 Hotels in Barcelona
A recent review
4 of 5 stars reviewed 4 days ago
TPKerrCA Sacramento, California
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313 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sacramento, California
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As others have noted, the hotel is no more than 2 minutes from the Sants station. Take the exit by McDonald's, look past the taxis, and there is the hotel. After 24 hours air travel from California, it was a welcome sight. Great shower, very clean room, excellent staff at the desk. Air conditioning worked fine. Also able to open... More 

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Portland, Oregon
Contributor
18 reviews 18 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here 1 night following a cruise using Marriott points and were very happy. The hotel is nicely appointed in a modern minimalistic style. Our room was comfortable and spacious. The bathroom had an open concept with a small toilet room and a shower stall so may be lacking in privacy for some but for us... More 

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Richmond-upon-Thames, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Used this twice at each end of a train journey to Valencia. Ideally placed literally 2 minutes walk from Sants station using MacD exit. Very modern furnishings and fittings, very clean and toiletries provided. Excellent breakfast buffet with hot and cold offerings. Plenty of local places to eat in the evening within 5 minutes walk. Helpful and pleasant staff. Would... More 

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Chicago, Illinois
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Although this Hotel is a Marriott chain, it is far from Marriott standards.The room is updated but the bed is nothing special like the usual Marriotts. Location is fabulous and shower had great pressure. However, the Air Conditioning is substandard and we were quite uncomfortable. They could do nothing for us not even a price adjustment or additional Marriott points.... More 

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acsants, Front Office Manager at AC Hotel Sants by Marriott, responded to this review

Dear sir, Thank you for taking the time to complete the Satisfaction Document in regards to your recent stay at the AC Hotel Sants. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the incident suffered. We have... More 

1 review
2 of 5 stars Reviewed April 24, 2015

Very minimal everything! Room very small. Everything dark black or grey, lobby, hallways, room, decor... Depressing. Not cheery or happy at all. Decor terrible. Air conditioning did not work. Room very hot. Not enough towels. Horrible attempt at being green or eco friendly. Desk staff very friendly and helpful which was the only plus! No real bathroom. Potty and shower... More 

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acsants, Front Office Manager at AC Hotel Sants by Marriott, responded to this review

Dear sir, First of all we thank your for your comments and time that help us to improve our service. We will extend your comments to all Departments and we hope you can experience our improvement on your next visit to Barcelona. Best regards, More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

One of the nicest hotels we've ever stayed at. The decor in the rooms are all modern and clean. Bed is extremely comfy, good nights sleep every night. Our bedroom was by the main road but couldn't hear a thing. Staff were all friendly and helpful. All spoke fluent English which helped a lot. The breakfast buffet was lovely, couldn't... More 

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Chicago, Illinois
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 20, 2015

We use marriote hotel points for this stay and feel over charged. For 30k points per night(92 euro if pay), we get small room with tight bathroom. We are platinum member, which at least get free wifi and free breakfast. The location is not bad, you can reach attractions easily through metro or trains.

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Sayalonga, Spain
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 13, 2015

Although the Room was clean and modernly furnished, we encountered a few shortcomings that in a Marriott hotel should not happen. I had made 2 reservations for 3 consecutive nights (1 paid and 2 with reward points). At the checkin, they first did not find the reservation for the first night, but then assured me that the 3 nights were... More 

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acsants, Front Office Manager at AC Hotel Sants by Marriott, responded to this review

Dear sir, First of all thank you for your comments and time that help us to improve our service. We regret the inconvenience suffered because of the two separated reservations. Our goal is to provide and memorable stay and we did not succeed. We hope you can prove that it was a punctual mistake on your next visit to Barcelona.... More 

Folsom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 25, 2015

We stayed at this hotel in 2012 and it was "ok" then, nothing bad but nothing to stand out. This time we really enjoyed our stay! They had a good breakfast for platinums. The staff was great. We stayed for two different nights and the first night we had a top floor room and they upgraded us to a junior... More 

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Tianjin, China
Top Contributor
63 reviews 63 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed March 10, 2015

What a contrast!! The 2 previous days,we had stayed in the AC Hotel in Valencia. Superb staff. We arrived here to be half heartedly greeted. Despite being Gold members with Marriott,it didn't seem to make any difference. This may sound snooty,but you earn Gold status by being loyal to the group,and this grants you the occasional perk. Room upgrade,free breakfast.... More 

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acsants, Front Office Manager at AC Hotel Sants by Marriott, responded to this review

Dear sirs, First of all thank you for your comments and time that help us to improve our services. We assure that we consider our loyal members but unfortunately upgrades are not always available at the hotel as we have only 4 superior rooms and 2 junior suites and it is difficult with a high occupancy at the hotel. Regarding... More 

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