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NH Collection Palacio de Burgos

#2 of 52 Hotels in Burgos
Certificate of Excellence
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Calle de la Merced, 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
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1 room 1 adult
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NH Collection Palacio de Burgos
NH Collection Palacio de Burgos
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960 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've stayed here several times and always had the best experience. The hotel is an oasis of calm and sophistication with beautifully appointed bedrooms and bathrooms. The rooms feature lots of natural dark wood, very comfy beds and modern bathrooms. Park your car underground and then walk into the city with dozens of fabulous tapas bars. Then make sure you... More 

Helpful?
Thank Chloe W
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Chloe, Thank you for posting a review on Tripadvisor. It was so nice to read your review and thank you for your kind words about the breakfast; the team will be pleased. I hope we can welcome you back soon. Best regards Alfonso Ruiz More 

Fairfax, Virginia
Level Contributor
178 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rooms are a nice size. Beds are very comfortable. Linens are high quality. The interior and exterior of the building itself are beautiful! The location is unbeatable. It is just a walk across the river from the cathedral and main plaza. The dining area inside is wonderful as well. If you prefer to dine elsewhere, again it is just a... More 

Helpful?
Thank WPLandry
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, we are thrilled with you great feedback given regarding your recent stay at NH Collection Palacio de Burgos. It is an honor that from more than 50 hotels in the city, you have chosen us as your favorite! The things you enjoy the most are likely to be repeated- so, we are looking well forward to your return.... More 

Madrid, Spain
Level Contributor
75 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

This place is just everything you are looking for. Located across the river from the walled city, it is an old monastery ( actually it is attached to La Merced church). Friendly staff, with a smile and ready to help when needed. The rooms are spacious, clean and nicely decorated. The bed was SUPER COMFORTABLE. The breakfast with a nice... More 

Helpful?
Thank Libredon
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, Thank you for sharing your good experience with us at the NH Collection Palacio de Burgos. I am very pleased to know that your overall impression was so positive and that we have surprised you. It is a pleasure for us to know that you have enjoyed our rooms and breakfast. We look forward to welcoming you again,... More 

Madrid, Spain
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 27, 2015 via mobile

This hotel is established in an old church/convent which makes the decoration and architecture just unbeatable. You enter a centuries old building which from inside is very modern with some furniture from the old convent. The lounge/bar area is very modern and inviting and the breakfast room is where I imagine monks used to have their quarters. We had a... More 

Helpful?
Thank Lukas K
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, It is an honor to read such positive and wonderful words regarding our hotel and staff. Our everyday effort is to succeed and improve in every possible way. I am glad to hear that you so enjoyed our breakfast buffet. I hope that you will find a chance to come back to our Hotel in the near future.... More 

sheffield
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 19, 2015

My daughter booked the hotel as she had a discount after she had stayed in one before. Overall it was very good however we had a strange bathroom,usual sink toiletries ,hair dryer,shower over bath. This is the strange part an extremely high toiletbeing short feet left dangling in midair,and a separate wetroom shower. We also didnt have robs and slippers... More 

Helpful?
Thank HICMA
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you very much for your review in Tripadvisor. You have occupied this evening a handicapped accessible room. This room type has the same equipment as others. Thank you vey much and best regards. Alfonso Ruiz More 

Wellesley, Massachusetts
Level Contributor
261 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed November 16, 2015

It seems that the standard bed arrangement for a large bed is two single beds pushed together. That's even the case even with a "four poster" design element. This was the case with our "Premier" room. We asked about and was told it was available in a lower quality of room. Oh well, it was only one night. The room... More 

Helpful?
Thank Ryewit
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Many thanks for your feedback following your recent stay with us at the NH Collection Palacio de Burgos Hotel. We thank you for taking the time to do this and we hope to welcome you back again in the near furture. Many thanks, Alfonso Ruiz More 

Paris, France
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

Good location (5 minutes to go to the cathedral), helpful staff, good room and confortable bed. We did not try the breakfast neither the dinner At 80€ per night, it's a good deal. Be careful, parking is 19€

Helpful?
Thank VG75004
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, Thank you for sharing your experience of NH Collection Palacio de Burgos on TripAdvisor. Thank you for staying with us and for your wonderful review. Your support is very much appreciated. Warm regards, Alfonso Ruiz More 

Stamford, United Kingdom
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 8, 2015 via mobile

I had the pleasure of staying at this hotel for 2 nights. Very welcoming and friendly receptionists, a very bright and clean reception area. The rooms were perfect, very comfy and clean, with lots of little added extras. Highly recommended

Helpful?
Thank Tom E
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Tom, Thank you very much for your review in this web. It is very important for us to know the opinion of our customers. Best regards, Alfonso Ruiz More 

Jaipur, India
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 31, 2015

NH Collection is the ideal Burgos hotel located five minutes walk from the Cathedral and walking streets, positioned on a main road with parking garage(20 Euros/day), sauna and comfortable lobby. The room amenities include espresso machine and hot water kettle, free bottle of water, free wi-fi, robes, slippers and a large bathroom. Wish we could have stayed for two more... More 

Helpful?
Thank Jaipurlissi
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you for sharing and for choosing the NH Collection Palacio de Burgos! We are thrilled to hear that you so greatly enjoyed the views and all that our building has to offer, and perhaps we will see you again for Burgos next time? Thank you for making the NH Collection Palacio de Burgos your destination in Burgos.... More 

Boca Raton, Florida
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed October 27, 2015 via mobile

The hotel is well located on the outside of the wall. Close to the entrance and the cathedral it serves it's porpoise. It's an inconsequential and little better than regular but for sure not so Design Collection as advertised. Restaurant in the morning goes vey much with the mood of the servers. Pray God they waked up with the right... More 

Helpful?
Thank PvM1
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Madam, We would first of all like to thank you for having taken the time to share such a detailed feedback on your stay with us on TripAdvisor. I would first of all like to apologize for the “disappointing buffet service” of your stay and the fact that you didn’t feel well. This is highly inacceptable and I will... More 

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