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NH Collection Palacio de Burgos

#2 of 55 Hotels in Burgos
Certificate of Excellence
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Calle de la Merced, 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
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NH Collection Palacio de Burgos
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698 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woking, United Kingdom
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

the hotel was excellent. Bedrooms clean and big. Our visit coincided with the start of the fiesta so all bars restaurants were selling drink and tapas only. We therefore had dinner at the hotel. The meal was good. 3 courses plus a bottle of wine very acceptable price wise too. Would revisit.

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Antwerp, Belgium
Level Contributor
114 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel ideally located to visit the historical centre of Burgos. Cathedral only 5 minutes away from the hotel. Large and very clean rooms in a historical building. Nicely decorated. Parking with access to the hotel, but they charge you for the parking. Breakfast extraordinary. Staff friendly, but only "professionally" friendly, very cool. They did not seem to care a lot... More 

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Winchester, United Kingdom
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our last stop during our tour of Spain - arrived late and left early. Nevertheless, a lovely hotel - quite sparse but everything you could need, including generous post-dinner drink measures in the bar. Very close to the city centre restaurants - Burgos is delightful, even though it was raining! Our room was comfortable, I slept soundly. The... More 

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Madrid, Spain
Level Contributor
142 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 1 week ago

To be honest, we selected this hotel because the other we had preferred was fully booked. Now, I must say that we are very pleased and enjoyed our recent stay at the NH Hotel in Burgos. We stayed two nights and paid the price to get a room with the view facing out the front of the hotel. Most know... More 

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, I want to thank you again for your feedback, in Tripadvisor.com, and by the time you've spent on them.  When a customer speaks well of our hotel will feel grateful. Thank you very much. Yours sincerely. Alfonso Ruiz More 

Seattle
Level Contributor
71 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed 3 nights here in May and it was a great hotel to see the most important tourist attractions in the historic center of Burgos. We had stayed in this hotel about 10 years ago when NH had first remodeled it. It is a beautiful property with comfortable rooms. I would definitely recommend the hotel for leisure or business.

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, I want to thank you for your feedback and by the time you've spent on it. Hoping to welcome you for the third time with us so that I can meet you personally. Yours Sincerely. More 

Auckland, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

We are travelling as a group of 16 from New Zealand visiting Spain's wine regions . Had not visited Burgoyne before but what a lovely city. Very clean lots to do and people very happy. The staff at our hotel could it be more helpful and everything was very clean.

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Virginia, Thank you very much for your comments aboutt our city and hotel. I hope that the people of our antipodes to come to Burgos also staying at our hotel. Best regards, Alfonso Ruiz More 

Pittsburgh, Pennsylvania
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were very happy staying here. The location was fabulous, the breakfast was great, strong wifi, helpful front desk staff. The rooms themselves were large and newly redone. The bed was extremely comfortable. The shower was amazing, and included luxury bath products. A very comfortable and pleasant stay and I would come back in a heartbeat.

Was this review helpful? Yes 1
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Sara, All the staff would like to thank your comments about your stay in NH Collection Palacio de Burgos. The best thing in our work is having satisfied customers. I hope you come back soon to visit us. Best regards, Alfonso Ruiz More 

London, United Kingdom
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Immediately opposite the Cathedral, with underground parking, it is an ideal stop off before going on to Santander or Bilbao. There was a lovely hamburger restaurant just across the river on the left too, but breakfast in this hotel and the waitress service was outstanding! We had a huge bedroom (felt like a suite) with twin beds that made you... More 

Was this review helpful? Yes 1
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you very much for your lovely comments about our hotel NH Collection Palacio de Burgos. It´s so important for us these opinions. We hope see you soon again. Best regards. Alfonso Ruiz More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

We stayed two nights in this wonderfully designed hotel. The hotel room was spacious and extremely sensibly planned, with the basis outside the bathroom/toilet area, so when you're sharing the room, one can be using the basin, while the other uses the bathroom. The hotel was very close to Burgos's Cathedral and the area that would be of interest to... More 

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, I want to thank you for your feedback in Tripadvisor and by the time you've spent on it.  I really appreciate the comments, that I have shared with our staff. They are the principal of our values, a service characterized by professionalism and continuous effort to satisfy all our customers. I assure you that commentes like yours provides... More 

Mumbai
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed May 26, 2015

We did not have high expectations for our stay at this hotel and the hotel lived up to our average expectations. Cookie cutter rooms, tired furnishings, cracked tiles in the bathrooms, room overlooking the ugly central courtyard and no assistance with luggage. The positives were a massive new television in the room (unfortunately no English channels), pleasant staff and perfect... More 

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimado cliente, Lamento mucho que su estancia entre nosotros no haya resultado satisfactoria pero permítame que discrepe de algunas de... More 

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