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All 54 Burgos hotels

NH Collection Palacio de Burgos

4.0 of 5 Hotel   |   Calle de la Merced, 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
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Ranked #2 of 54 hotels in Burgos
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
RaulReis Luxembourg
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468 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
20 reviews 20 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Driving from Portugal to Northern Europe i called the NH reservation central and waited more than 15 minutes to get an operator. She asked me a thousand questions even after I told I was driving. I arrived at the hotel around 1:30 in the morning and was welcomed by a very unpleasant employee who told me immediately that he was... More

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Senior Contributor
22 reviews 22 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this hotel is first class. Unlike many other hotels in Spain the fabulous rooms have fresh coffee and tea making facilities. There was also a large bottle of complementary water and delicious chocolate truffles. The breakfast was the best I have ever eaten in a Spanish hotel. The service was superb, fresh eggs bacon and black pudding were... More

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Rome, Italy
2 reviews
5 of 5 stars Reviewed 1 week ago

3 nights of perfect relax in Burgos after "the way to Santiago de Compostela". beautiful hotel just in front of the catedral of Burgos and 5 minutes walking to Burgos city centre. You can find also the bus station near the hotel, so you can choose all the way to arrive .

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Madrid, Spain
Top Contributor
50 reviews 50 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was one day with my family in a very confortable place, great service. Best service room ever, we ask for breakfast in room and was nice their help. Big room for 4 people ( 1 kid, a baby, my wife and I). Confortables beds. Very clean and all people that works in the hotel helpfull and fun. Thank you... More

Was this review helpful? Yes 2
Stone, United Kingdom
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 24, 2014

The hotel was in a fantastic location. It was tranquil, different, well run, and excellent value for money. The breakfast was marvellous such choice and we enjoyed every minute of our stay only wished we could gave stayed longer. The car park fees were we felt a little too expensive but convenient.

Review collected in partnership with NH Hotels

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Budapest, Hungary
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2014 via mobile

This is a wonderful hotel in a marvelous position.The staff are wonderful as is the ambience of the hotel.I had a serious accident on the way here and my car was a total loss.The management very kindly gave me a refund on the night I was not here even though it was a fully paid non refundable booking. The breakfast... More

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3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 26, 2014

For a four star hotel this is very disappointing. No bath robes or slippers or tissues in room. The breakfast staff appeared overwhelmed and harassed and every request was greeted with shrugged shoulders and exasperated expression despite my adequate Spanish. We were looking for a little luxury as a break in the Camino de Santiago but sadly disappointed.

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Sint-Martens-Latem, Belgium
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 20, 2014

This hotel is situated in an old monastry. We stayed for one night. The rooms are very nice and quiet. We had a friendly welcome. We enjoyed the dinner in the restaurant very much. We can recommend to eat at their restaurant. We enjoyed it very much! Also the breakfast buffet was more than suffucient. Another strong point is the... More

Was this review helpful? Yes 1
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

Well positioned hotel, interesting building and friendly staff. Very clean, quiet and good breakfast. But why turn off the air conditioning in the middle of the night? Stayed 2 nights and slept badly. It was 30Centigrade outside during the day and the room was still hot at night.

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Sydney, Australia
Top Contributor
70 reviews 70 reviews
51 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed June 11, 2014

We stayed here for one night recently. As other reviewers have said, the hotel is in an old monastery and the building itself is really lovely in some areas, particularly downstairs where the breakfast is served and the conferences are held. It is well located just over the river on the other side of the old town so easy walking... More

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Additional Information about NH Collection Palacio de Burgos

Address: Calle de la Merced, 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
Phone Number:
Location: Spain > Castile and Leon > Province of Burgos > Burgos
Price Range (Based on Average Rates): $
Hotel Class:4 star — NH Collection Palacio de Burgos 4*
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Also Known As:
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos

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Hotel & grounds (24)
Room/suite (20)
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Family/play areas (1)
Dining (3)
Business center/function rooms (1)
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#1 Luxury Hotel in Burgos #1 Romantic Hotel in Burgos #1 Family Hotel in Burgos #1 Business Hotel in Burgos
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Official Description (provided by the hotel)
The NH Palacio de la Merced hotel in Burgos is located right in the city center, perfect for getting to know one of Spain's most interesting and cultural cities and the surrounding Castilian region. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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