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NH Collection Palacio de Burgos

#2 of 54 Hotels in Burgos
Certificate of Excellence
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Calle de la Merced, 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
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1 room 1 guest
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NH Collection Palacio de Burgos
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771 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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Liverpool, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed today NEW

Location is spot on and the hotel and rooms are modern. Be aware that the hotel is in a pedestrian zone so you have to drive on what looks like the pavement and then buzz for the bollard to be retracted. Rooms were spacious and the staff very helpful, spoke good English. Only downsides, rooms had no tea / coffee... More 

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Wedmore, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have stayed at this hotel before and due to it's position (very central) decided to stay again. The hotel is comfortable and our room (Executive room with view) was good. Hotel has a garage that I think is beneficial although the width is very narrow for large cars. Breakfast was good but felt overall could have been better. Staff... More 

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The Netherlands
Level Contributor
9 reviews
5 of 5 stars Reviewed 2 weeks ago

Nice hotel and beautiful and spacious duplex room (optional). The hotel is situated in a pedestrian area so you have to push a button and ask for lowering the pole that is blocking the road. The breakfast buffet is good.

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thnk you very much for your comments. Best regards, Alfonso Ruiz More 

Girona, Spain
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is well situated just across the river from the central old part of town. The staff are all helpful and charming and the rooms are excellent. We only stayed a night so it was quite brief, but the mix of modern design in an old building works really well. There was a wedding on on the night we... More 

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimado Pablo, Todo el personal del hotel NH Collection Palacio de Burgos le agradecemos que nos haya elegido en su... More 

Salamanca, Castilla y Leon, Spain
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a beautiful hotel in the heart of Burgos, a short walk from the Cathedral and the historic center of the city. The hotel is a palace, with a tasteful modern decor inside. Our room was lovely, quiet, and had all amenities, including tea and coffee making facilities (Nespresso!), a big comfortable double bed with lots of pillows, a... More 

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimada Diane, Sin duda le recomendaría que, en una próxima visita, disfrutara del magnífico desayuno buffet de nuestro hotel. Estoy... More 

Fernandina Beach, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 22, 2015

We were delighted to discover that this hotel was even better than the reviews led us to believe. The room was attractive, clean, with a comfortable bed, good plumbing, and equipped for making tea and coffee. Breakfast was excellent, and this very pleasant hotel is located just a few minutes’ walk from the Cathedral and the Museum of Evolution. The... More 

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Fernandina, Thank you very much for your opinion. We will recommend you visit another hotel in NH Hotel Group, this is a great chain. Best regards. Alfonso Ruiz More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 17, 2015

The building was wonderful with very nice pieces of art dispatched in the hotel. Staff was very nice and competent. Rooms were beautiful, the only thing you can reproach it is its poor view but the hotel isn't responsible for its surroundings.

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Marine, Thank you very much for your review of our hotel. It is very nice and motivating to start the week reading it. Best regards. Alfonso Ruiz More 

Santiago, Chile
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 8, 2015

We liked everything of this hotel: the location is good, the building very nice, friendly staff, comfortable room, with great taste and many details. This is a modern hotel in an old place, beside a church. The hotel must have been the cloister. It is located a hundred meters of the old city and the Cathedral. We enjoyed our stay

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you very much for your opinion. We are very proud that our customers enjoy their stay at the hotel and town. Best regards, Alfonso Ruiz More 

Woking, United Kingdom
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 3, 2015

the hotel was excellent. Bedrooms clean and big. Our visit coincided with the start of the fiesta so all bars restaurants were selling drink and tapas only. We therefore had dinner at the hotel. The meal was good. 3 courses plus a bottle of wine very acceptable price wise too. Would revisit.

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Linda, Thank you very much for your opinion on TripAdvisor. We believe that our restaurant "Rincón de la Merced" is one of the best in town. And so the Repsol Guide has given us a "Sol". Best regards, Alfonso Ruiz More 

Antwerp, Belgium
Level Contributor
116 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed June 30, 2015

Hotel ideally located to visit the historical centre of Burgos. Cathedral only 5 minutes away from the hotel. Large and very clean rooms in a historical building. Nicely decorated. Parking with access to the hotel, but they charge you for the parking. Breakfast extraordinary. Staff friendly, but only "professionally" friendly, very cool. They did not seem to care a lot... More 

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Yolanda, Thank you very much for your comments. I agree with you that the receptionist should report on events held in the city to make your stay in Burgos more enjoyable. I apologize for that. Best regards. Alfonso Ruiz More 

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