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NH Collection Palacio de Burgos

#2 of 54 Hotels in Burgos
Certificate of Excellence
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Calle de la Merced, 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
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NH Collection Palacio de Burgos
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727 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fernandina Beach, Florida
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

We were delighted to discover that this hotel was even better than the reviews led us to believe. The room was attractive, clean, with a comfortable bed, good plumbing, and equipped for making tea and coffee. Breakfast was excellent, and this very pleasant hotel is located just a few minutes’ walk from the Cathedral and the Museum of Evolution. The... More 

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Fernandina, Thank you very much for your opinion. We will recommend you visit another hotel in NH Hotel Group, this is a great chain. Best regards. Alfonso Ruiz More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The building was wonderful with very nice pieces of art dispatched in the hotel. Staff was very nice and competent. Rooms were beautiful, the only thing you can reproach it is its poor view but the hotel isn't responsible for its surroundings.

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Marine, Thank you very much for your review of our hotel. It is very nice and motivating to start the week reading it. Best regards. Alfonso Ruiz More 

Santiago, Chile
Level Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We liked everything of this hotel: the location is good, the building very nice, friendly staff, comfortable room, with great taste and many details. This is a modern hotel in an old place, beside a church. The hotel must have been the cloister. It is located a hundred meters of the old city and the Cathedral. We enjoyed our stay

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you very much for your opinion. We are very proud that our customers enjoy their stay at the hotel and town. Best regards, Alfonso Ruiz More 

Woking, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

the hotel was excellent. Bedrooms clean and big. Our visit coincided with the start of the fiesta so all bars restaurants were selling drink and tapas only. We therefore had dinner at the hotel. The meal was good. 3 courses plus a bottle of wine very acceptable price wise too. Would revisit.

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Linda, Thank you very much for your opinion on TripAdvisor. We believe that our restaurant "Rincón de la Merced" is one of the best in town. And so the Repsol Guide has given us a "Sol". Best regards, Alfonso Ruiz More 

Antwerp, Belgium
Level Contributor
116 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel ideally located to visit the historical centre of Burgos. Cathedral only 5 minutes away from the hotel. Large and very clean rooms in a historical building. Nicely decorated. Parking with access to the hotel, but they charge you for the parking. Breakfast extraordinary. Staff friendly, but only "professionally" friendly, very cool. They did not seem to care a lot... More 

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Yolanda, Thank you very much for your comments. I agree with you that the receptionist should report on events held in the city to make your stay in Burgos more enjoyable. I apologize for that. Best regards. Alfonso Ruiz More 

Winchester, United Kingdom
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our last stop during our tour of Spain - arrived late and left early. Nevertheless, a lovely hotel - quite sparse but everything you could need, including generous post-dinner drink measures in the bar. Very close to the city centre restaurants - Burgos is delightful, even though it was raining! Our room was comfortable, I slept soundly. The... More 

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you very much for your kind reviews of our hotel and our city. Thank you very much for your cooperation, Yours faithfully. Alfonso Ruiz More 

Madrid, Spain
Level Contributor
142 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 4 weeks ago

To be honest, we selected this hotel because the other we had preferred was fully booked. Now, I must say that we are very pleased and enjoyed our recent stay at the NH Hotel in Burgos. We stayed two nights and paid the price to get a room with the view facing out the front of the hotel. Most know... More 

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, I want to thank you again for your feedback, in Tripadvisor.com, and by the time you've spent on them.  When a customer speaks well of our hotel will feel grateful. Thank you very much. Yours sincerely. Alfonso Ruiz More 

Seattle
Level Contributor
70 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed June 14, 2015

We enjoyed 3 nights here in May and it was a great hotel to see the most important tourist attractions in the historic center of Burgos. We had stayed in this hotel about 10 years ago when NH had first remodeled it. It is a beautiful property with comfortable rooms. I would definitely recommend the hotel for leisure or business.

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Guest, I want to thank you for your feedback and by the time you've spent on it. Hoping to welcome you for the third time with us so that I can meet you personally. Yours Sincerely. More 

Auckland, New Zealand
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 9, 2015

We are travelling as a group of 16 from New Zealand visiting Spain's wine regions . Had not visited Burgoyne before but what a lovely city. Very clean lots to do and people very happy. The staff at our hotel could it be more helpful and everything was very clean.

Was this review helpful? Yes
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Virginia, Thank you very much for your comments aboutt our city and hotel. I hope that the people of our antipodes to come to Burgos also staying at our hotel. Best regards, Alfonso Ruiz More 

Pittsburgh, Pennsylvania
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 8, 2015

We were very happy staying here. The location was fabulous, the breakfast was great, strong wifi, helpful front desk staff. The rooms themselves were large and newly redone. The bed was extremely comfortable. The shower was amazing, and included luxury bath products. A very comfortable and pleasant stay and I would come back in a heartbeat.

Was this review helpful? Yes 1
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear Sara, All the staff would like to thank your comments about your stay in NH Collection Palacio de Burgos. The best thing in our work is having satisfied customers. I hope you come back soon to visit us. Best regards, Alfonso Ruiz More 

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