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NH Collection Palacio de Burgos

#2 of 55 Hotels in Burgos
Certificate of Excellence
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Calle de la Merced, 13, 09002 Burgos, Spain (Formerly NH Palacio de la Merced)
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Best prices for: 1 room 1 guest
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NH Collection Palacio de Burgos
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NH Collection Palacio de Burgos
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NH Collection Palacio de Burgos
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659 reviews from our community

Traveler rating
    347
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    45
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mumbai
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

We did not have high expectations for our stay at this hotel and the hotel lived up to our average expectations. Cookie cutter rooms, tired furnishings, cracked tiles in the bathrooms, room overlooking the ugly central courtyard and no assistance with luggage. The positives were a massive new television in the room (unfortunately no English channels), pleasant staff and perfect... More 

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Florianopolis, SC
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were arriving in Spain to start the Camino de Compostela and were pretty tired after a 40-hour flight from Australia. This hotel was a bliss, soft pillows and great mattress on the bed. We saw some reviews that complained about the rooms' views or noise, but we had no problem at all. Staying in a historical building was very... More 

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Plumley
Top Contributor
144 reviews 144 reviews
19 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel is right opposite the old town and cathedral. We had a Premier room at the front of the hotel overlooking the cathedral and a busy noisy road. There were lots or sirens most of the night that kept us awake. Our room was large clean the bed was comfortable and the bathroom very large. There is a garage... More 

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New York
Contributor
12 reviews 12 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Room was very large and immaculate. Very modern , tastefully decorated and comfortable. Bathroom was large with a tub. Hotel was a short walk away from the Museum of Human Evolution and right across the way from the cathedral. What a location! We found a small cafeteria a block away for breakfast as we chose not to pay the hotel.... More 

Was this review helpful? Yes 1
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimado cliente, Gracias por sus amables comentarios. Nos reconforta enormemente comprobar que su estancia ha sido plenamente satisfactoria. Siento que... More 

Wokingham, United Kingdom
Top Contributor
50 reviews 50 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for one night. Check in was easy and hassle free. Our room was nice, clean and quite. We both had a good night sleep. the hotel is situated across the old town and it takes about 5 minutes to get there. Burgos I'd definitely worth a visit. The cathedral is stunning and the town is lovely and pleasant.

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimado cliente. Muchísimas gracias por sus amables comentarios sobre nuestro hotel. Es una enorme satisfacción recibir este tipo de mensajes... More 

oakdale, Ca.
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Needed a night between Salamanca and San Sebastian by car. Decided on Burgos and found a decent rate with Nh Palacio. Pleasantly surprised by 1. the lovely, walkable town, 2. the hotel incorporated in an ancient building, and 3. the accommodations/service. Monday night, the hotel restaurant was closed to the public but open to guests. We ordered (in an empty... More 

Was this review helpful? Yes 1
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review

Dear guest, Thank you very much for your review of our hotel. I want to thank you for choosing NH Collection Palacio de Burgos for your stay in our city. We look forward to seeing you at an upcoming occasion. Best regards. Alfonso Ruiz More 

london
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel in wonderful location. When we arrived at the Hotel, it was like a ghost-city - virtually empty. Even so, they tried to put us in a horrible dark room,(131 - avoid) at the back of the Hotel, overlooking garages covered in graffiti. Why not automatically upgrade, for the sake of good P.R. !! No way were we staying... More 

Review collected in partnership with NH Hotels

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Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimado Daniel, Le pido disculpas por haber tardado más de lo debido en la limpieza de su habitación 101. Es... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Although the hotel is supposed to be a four star + hotel, I found that it was a bit over rated. The hotel needs to be revamped, and the room I stayed in smelled strongly of smoke. All the ammenities were there, but the bathroom and bedroom were a bit tired, and could use some TLC. The staff was quite... More 

Was this review helpful? Yes 1
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimada Sylvie, Le agradezco mucho su opinión sobre nuestro hotel. Le pido disculpas por el olor a tabaco que, según... More 

San Juan, Puerto Rico
Top Contributor
58 reviews 58 reviews
30 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed April 3, 2015

The hotel is located across the entrance to the old city, walking distance to the cathedral. The rooms are spacious, modern, comfortable. The breakfast provided a great selection of food. The front desk personnel were welcoming and helpful. The hotel has parking although one can also find street side parking. Would definitely stay there again.

Was this review helpful? Yes 2
Alfonso R, Director General at NH Collection Palacio de Burgos, responded to this review
Google Translation

Estimado cliente, Le agradezco enormemente su valoración de nuestro hotel y su recomendación como opción de alojamiento en Burgos. Las... More 

Oud-Beijerland, The Netherlands
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 28, 2015

This hotel is nicely situated alongside an avenue in the centre of Burgos. The interior is a perfect combination of history and modern comfort. The hotelrooms are very comfortable and the restaurant has an original classical Spanish twist. The food was very good and the personnel very friendly.

Was this review helpful? Yes 2
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