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Eurostars Palacio Buenavista

5.0 of 5 Concilios de Toledo 1, 45005 Toledo, Spain (Formerly Hilton Buenavista Toledo)
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Certificate of Excellence 2014
Eurostars Palacio Buenavista
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Eurostars Palacio Buenavista
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814 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cambridge, United Kingdom
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Hard to find a fault. The staff were helpful, polite and cheerful. Lounge and bar really excellent. Good, if fairly standard breakfast and restaurant lunches and supper were very good. Exercise room has a reasonable selection of machines and weights. Everywhere was very clean. The area immediately around the hotel is uninspiring, but it was only 30 mins to walk... More 

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Durango, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 8, 2014

I visited this hotel in Toledo on November 22, 2014. The service is impeccable! All the employees were very nice and very helpful. The hotel was nice, the room was clean as a whistle and the bar and breakfast were exceptional. It's a short drive from the center of Toledo and the shuttle takes you right into the middle of... More 

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Plymouth, United Kingdom
Top Contributor
63 reviews 63 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed December 6, 2014

After a very long drive, this Hotel was extremely welcome. We had a fabulous room, enjoyed a superb dinner and generally liked the plush surroundings. Although this Hotel is not within easy walking distance to the centre of Toledo, the free bus service that is offered to guests is useful, taking you into the centre within a short space of... More 

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Chicago, Illinois
Top Contributor
91 reviews 91 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed December 2, 2014 via mobile

This hotel recently left the Hilton group. We stayed only weeks after the transition. It felt transitional. The staff is the same, but still a bit unsure about the future. I would say this is a good business/conference hotel, and although upscale, not as good for vacationing couples or families. It was a bit cold and Impersonal. If you are... More 

Was this review helpful? Yes 1
London, United Kingdom
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 30, 2014

the hotel is situated a couple of miles outside Toledo, in a residential area surrounded by dual carriageway roads. Our Google driving instructions landed us on the wrong side of the road by the river. Fortunately, I had memorised the details on Google maps. So after a few more rounds, we finally got there, in spite of a complete absence... More 

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Sydney, Australia
1 review
5 of 5 stars Reviewed November 18, 2014

We stayed here in Dec 2013 while on a self-drive holiday around southern Spain. Stayed with as a family of 2 adults and 2 children. Service and luxurious surrounds cannot really be faulted. Complimentary upgrade as HH Gold. Almost had the whole hotel to ourselves as it was low season. Breakfast was buffet-style with plenty of variety and beautifully presented.... More 

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2014

perfect is the word, the hotel is conveniently located not to far from central Toledo and the staff is great in organising transport, reservations and the necessary tourism information. The experience was great from minute 1: reservations procedure which I did over the phone was great, they guided me through the different packages and created one specific to the needs... More 

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London, United Kingdom
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 22, 2014 via mobile

Extremely helpful staff at reception, lovely room with a small private patio. Decor in bar/ ballroom area a bit cheesy but comfy chairs and attentive staff. The major drawback for some is that it is a 30-45 minute walk to the town centre, but a complimentary shuttle can be booked for lifts into and return from town. We can't comment... More 

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Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 7, 2014

What makes this Hotel 5 Stars is the staff. The weekend we stayed they changed the management from Hilton to Eurostars. I hope that they can keep the level. The rooms are huge, in partciular the bathroom. The staff is always extremely friendly. The hotel installations are nice. The hotel is a bit away from the centre (you cannot walk)... More 

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Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear Abfedern, First of all, I would like to thank you for sharing your opinion on Tripadvisor. It is a pleasure tu know that we were able to make your stay enjoyable. Here at Eurostars Buenavista we always try to provide the very best possible service to each and every one of our guests and we feel greatly rewarded when... More 

Dundee, United Kingdom
Top Contributor
86 reviews 86 reviews
38 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed October 6, 2014

Our second stay in six months and every bit as good as the first. Beautiful and very roomy bedroom with lovely views stretching over to the city. Staff were excellent and a very smooth check-in which soothed jangled nerves after lengthy delays on the A42 down from Madrid. It is just a 20 min walk into the centre of Toledo.... More 

Was this review helpful? Yes 1
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear Bearair52, Thank you for having taken a few moments to share your opinion on Tripadvisor. It is a pleasure to know that you entrusted us to provide you with the best possible accommodation throughout your recent trip to Toledo, and we would like to thank you for your interest in our hotel. Our team is very passionate in providing... More 

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Additional Information about Eurostars Palacio Buenavista

Address: Concilios de Toledo 1, 45005 Toledo, Spain (Formerly Hilton Buenavista Toledo)
Phone Number:
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eurostars Palacio Buenavista 5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Buenavista Toledo Hotel Toledo
Hilton International Toledo
Hilton Toledo
Toledo Hilton
Hotel Style:
#1 Family Hotel in Toledo
#1 Romantic Hotel in Toledo
#1 Luxury Hotel in Toledo

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