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Eurostars Palacio Buenavista

5.0 of 5 Concilios de Toledo 1, 45005 Toledo, Spain (Formerly Hilton Buenavista Toledo)
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Certificate of Excellence 2014
Eurostars Palacio Buenavista
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Eurostars Palacio Buenavista
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794 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

We stayed here in Dec 2013 while on a self-drive holiday around southern Spain. Stayed with as a family of 2 adults and 2 children. Service and luxurious surrounds cannot really be faulted. Complimentary upgrade as HH Gold. Almost had the whole hotel to ourselves as it was low season. Breakfast was buffet-style with plenty of variety and beautifully presented.... More

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Gibraltar
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

perfect is the word, the hotel is conveniently located not to far from central Toledo and the staff is great in organising transport, reservations and the necessary tourism information. The experience was great from minute 1: reservations procedure which I did over the phone was great, they guided me through the different packages and created one specific to the needs... More

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London, United Kingdom
Contributor
13 reviews 13 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Extremely helpful staff at reception, lovely room with a small private patio. Decor in bar/ ballroom area a bit cheesy but comfy chairs and attentive staff. The major drawback for some is that it is a 30-45 minute walk to the town centre, but a complimentary shuttle can be booked for lifts into and return from town. We can't comment... More

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Senior Contributor
24 reviews 24 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 7, 2014

What makes this Hotel 5 Stars is the staff. The weekend we stayed they changed the management from Hilton to Eurostars. I hope that they can keep the level. The rooms are huge, in partciular the bathroom. The staff is always extremely friendly. The hotel installations are nice. The hotel is a bit away from the centre (you cannot walk)... More

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Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear Abfedern, First of all, I would like to thank you for sharing your opinion on Tripadvisor. It is a pleasure tu know that we were able to make your stay enjoyable. Here at Eurostars Buenavista we always try to provide the very best possible service to each and every one of our guests and we feel greatly rewarded when... More

Dundee, United Kingdom
Top Contributor
85 reviews 85 reviews
37 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed October 6, 2014

Our second stay in six months and every bit as good as the first. Beautiful and very roomy bedroom with lovely views stretching over to the city. Staff were excellent and a very smooth check-in which soothed jangled nerves after lengthy delays on the A42 down from Madrid. It is just a 20 min walk into the centre of Toledo.... More

Was this review helpful? Yes 1
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear Bearair52, Thank you for having taken a few moments to share your opinion on Tripadvisor. It is a pleasure to know that you entrusted us to provide you with the best possible accommodation throughout your recent trip to Toledo, and we would like to thank you for your interest in our hotel. Our team is very passionate in providing... More

Dublin, Ireland
Contributor
15 reviews 15 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 1, 2014

Stayed here for two nights. Fine attractive hotel building large clean fresh rooms. Friendly staff. Hotel is a good distance from the centre of Toledo and offers a shuttle service however it only goes once an hour and has only six seats. This service can not meet the demand I only managed to avail of it once during my stay.... More

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Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear BILLB2304, First of all, I would like to thank you for having taken the time to share your opinion on the Eurostars Buenavista Toledo with us. We are always trying to improve and it is infinitely helpful to receive a review such as yours. I am very sorry to hear that weren't able to provide you with the very... More

england
Top Contributor
111 reviews 111 reviews
47 hotel reviews
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed September 28, 2014

Not the easiest hotel to find but what a treat Helpful and attentive staff and a truly magnificent structure Our stay was made the more memorable by the most generous upgrade to the President's Suite which must boast one of the most spectacular views in Spain. A real treat. We dined in the gourmet restaurant which was first class. The... More

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Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear neilmaxbartholomew, Thank you for having taken a few moments to share your opinion on Tripadvisor. It is a pleasure to know that you entrusted us to provide you with the best possible accommodation throughout your recent trip to Toledo, and we would like to thank you for your renewed interest in our hotel. Our team is very passionate in... More

greenville, United States
1 review
3 of 5 stars Reviewed September 26, 2014

Front desk and bar staff are great. Plan to dine somewhere else and not conduct business at hotel in restaraunt area or bar area. It is 10 minutes from inside Toledo by car. No restaruants to walk to so your stuck.

Review collected in partnership with Hilton Hotels & Resorts

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Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear Joseph S, Thank you for taking the time to write a review of our property. I am very happy to hear that our staff made you feel welcome as it is our greatest reward to hear from our guests that we were able to offer them the very best possible service. Nevertheless, I would like to personally apologise for... More

Lawrenceville, Georgia
1 review
5 of 5 stars Reviewed September 24, 2014

This hotel is beautiful! The food in the hotel is a bit pricy but that's to be expected. Be warned that most restaurants in town shut down from 11-1 and 4-8. To get to town, the hotel does offer a free shuttle bus but only from around 10AM to 9PM. And they recommend you book your return time since there... More

Review collected in partnership with Hilton Hotels & Resorts

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Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear 274nicoled, First of all, I would like to thank you for having taken the time to share your opinion of the Hilton Buenavista Toledo. It is with great pleasure that I read your comment and I am delighted to see that you have enjoyed your stay with us. It is the greatest satisfaction for us to read such feedback.... More

spain
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 22, 2014

we spent a couple of days to celebrate our anniversary. The Hotel is super beautiful, large luxury room. The circuit of Spa was great, after 5 hours of hiking in Toledo, where we went with shuttlebus hotel, very comfortable. For a 5 * I expected more for breakfast. After staying in many hotels around the world, this is what you... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Carlos F, Director General at Eurostars Palacio Buenavista, responded to this review

Dear gussieSpain, First of all, I would like to thank you for having taken the time to share a review of our Hotel. It is the most important source of feedback for us. At Hilton Buenavista Toledo our goal is to provide the very best possible service to each and every one of our guests and we feel greatly disappointed... More

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Additional Information about Eurostars Palacio Buenavista

Address: Concilios de Toledo 1, 45005 Toledo, Spain (Formerly Hilton Buenavista Toledo)
Phone Number:
Location: Spain > Castile-La Mancha > Province of Toledo > Toledo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eurostars Palacio Buenavista 5*
Number of rooms: 117
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Also Known As:
Hilton Buenavista Toledo Hotel Toledo
Hilton International Toledo
Hilton Toledo
Toledo Hilton

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