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NH Ciudad de Santander

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Menendez Pelayo, 13-15 | Puertochico, 39006 Santander, Spain
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NH Ciudad de Santander
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318 Reviews from our TripAdvisor Community

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Traveler rating
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    146
    74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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  • All months
    (318)
  • Mar-May only
    (79)
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    (113)
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    (77)
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    (49)
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Dorset, United Kingdom
Level Contributor
74 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is centrally placed and close to sites, shops and beaches. The staff are friendly and helpful and will go the extra mile. Rooms are fresh and well equipped and include free wifi. Although there is no restaurant the area is teeming with good bars and restaurants only a few steps away. Be warned. There is no parking in... More 

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FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review
Google Translation

Estimados Sres.: Les agradecemos sus comentarios en Tripadvisor, deseando hayan disfrutado de su estancia en Santander donde esperamos que algùn... More 

Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is in a good location, close to the tourist spots, cafes and bars. Staff was efficient and professional, not overly friendly. Definitely value for money compared to other places we have stayed which cost more. A few little improvements such as a ramp at the front of the hotel to assist us in bringing our bags up to the... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes 1
FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review
Google Translation

Estimados Sres.: Gracias por utilizar la pàgina de Tripadvisor para valorar nuestro establecimiento y servicio. Deseamos hayan disfrutado de su... More 

Bordeaux, France
1 review
2 of 5 stars Reviewed 3 weeks ago

Useful city centre location,near to shops, restaurants and street entertainment. Rooms well -presented though small. Reception staff need to appreciate that they are the 'face' of the hotel and if unhelpful and discourteous then clients can use alternative hotels on future visits!

Review collected in partnership with NH Hotels

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FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review
Google Translation

Estimados Sres.: Queremos pedirles disculpas por si no han sido atendidos debidamente y tomamos nota de ello para mejorar nuestros... More 

Southampton, United Kingdom
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As bikers who had a problem the staff in this hotel came to the rescue. With only our gear and the few clothes under it to stand in (we were on a tour when the bike became imobilisied by an alarm fault, but the luggage van had gone on ahead!!) the reception staff gave us toiletries, told us of room... More 

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FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review
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Estimados Clientes: Muy agradecidos por sus comentarios y puntuaciòn en la pàgina de Tripadvisor sobre nosotros y nuestro establecimiento. Deseamos... More 

Edinburgh
Level Contributor
196 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 209 helpful votes
4 of 5 stars Reviewed June 22, 2015

The customer service we had on arrival from Isabel was exceptional.We were checked in early and given room 404 with a small balcony.OK they only do room service except for breakfast but with dozens of bars and restaurants in the area this was a joy not a problem.This was a great value for money hotel to explore Santander.

Was this review helpful? Yes 2
FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review
Google Translation

Estimado Cliente: Muchas gracias por sus comentarios en Tripadvisor. Ellos nos ayudaràn a mejorar nuestro servicio e instalaciones. Deseamos haya... More 

Hampshire
Level Contributor
86 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed June 16, 2015

This is primarily a business hotel but we used it for several days as a base to explore the area. Several comments; the staff were very helpful and always curteous; we found the hotel quite easily by following the instructions; twin rooms are much bigger than doubles and in our case also had tea and coffee making equipment - but... More 

Was this review helpful? Yes 1
FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review
Google Translation

Estimado Cliente: Muy agradecidos por sus comentarios en la pàgina de Tripadvisor. Esperamos hayan disfrutado de su estancia en Santander... More 

Dordogne, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 15, 2015

I have stayed at several NH hotels in Spain and elsewhere, and this was the first time I have been disappointed. There is no restaurant, there were renovations going on in the hotel during our stay. The room is adequate but quite small. Some rooms have a coffee machine - but not mine. The directions on the hotels website are... More 

Review collected in partnership with NH Hotels

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FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review
Google Translation

Estimados Sres.: Les pedimos disculpas por los inconvenientes encontrados durante su estancia como consecuencia de la obra. Hemos realizado cambios... More 

Cambridge, United Kingdom
1 review
4 of 5 stars Reviewed April 22, 2015

Good quality and value. It was a short trip but the hotel was friendly and modern. Staff were professional. ..............................................................................................

Review collected in partnership with NH Hotels

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FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review

Dear Sir: Thank you for having chosen NH Ciudad de Santander during your last stay at Santander. We hope you enjoyed your stay. We would appreciate your opinion about us onTripadvisor. We hope you choose NH Hotel Group for your next stay. Thank you once again. More 

Madrid, Spain
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 1, 2015

A nice, clean and dog-friendly hotel close to the ferry terminal in Santander. The reception staff and the cafeteria are perfectly charming. My room was bright, clean and nicely appointed and breakfast was more than acceptable. The only negative point is the very challenging cramped car parking arrangements. Anything larger than a Fiat 500 will test your driving skills and... More 

Review collected in partnership with NH Hotels

Was this review helpful? Yes
FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review

Dear Sir: Thank you for having chosen NH Ciudad de Santander during your stay at Santander. We hope you enjoyed your stay. We would appreciate your opinion about us on Tripadvisor. We hope you choose NH Hotel Group for your next stay. Thank you. More 

Alston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed February 13, 2015

Just stayed for the night everything was very good will stay again next year . The hotel is well placed near some excellent bars and food places . Would recommend this place very clean and welcoming and its dog friendly.

Review collected in partnership with NH Hotels

Was this review helpful? Yes 2
FRANCISCO R, Gerente at NH Ciudad de Santander, responded to this review

Thank you for having chosen NH Ciudad de Santander during your stay at Santander. We hope you enjoyed your stay. We would appreciate your opinion about us on Tripadvisor, the world`s largest travel site which helps millions of visitor to choose their destination. Thank you once again and we hope you choose NH Hotel Group for your next stay. More 

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Prices are for 1 room, 2 adults
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