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All 37 Santander hotels

Vincci Puertochico

4.0 of 5 Hotel   |   C/ Castelar, 25, 39004 Santander, Spain
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Ranked #15 of 37 Hotels in Santander
A recent review
5 of 5 stars Reviewed August 19, 2014
janbnl Hoeilaart
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207 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hoeilaart
Top Contributor
144 reviews 144 reviews
29 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed August 19, 2014

Probably it has needed more then my comments of two years ago, but my recent stay in Puertochico was definitely a lot better then the previous one in 2012. The room that I had now was definitely bigger. The bedroom itself was still somewhat small, but that was more then compensated by the big hallway and the big bathroom. The... More

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Stamford Lincs
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 30, 2014 via mobile

After an uncomfortable ferry bunk bed the cool, crisp linen of the hotel was bliss. A compact room but very well equipped. Great marina view and no noise at all outside. Great value for money. Excellent reception staff ( Carmen?) most polite, friendly and helpful. A lovely place to stay and highly recommended. It is a well placed hotel with... More

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Byron Bay, Australia
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed July 11, 2014

Located on the waterfront but a little away from the beaches. Disappointed by the bed size, it was short and narrow, on asking for a room change was told the hotel was fully booked. After seeing the manager we were given an upgrade to a larger bed, but unfortunately it was a particularly firm bed ( which some clients may... More

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VincciHoteles, Atención al Cliente at Vincci Puertochico, responded to this review

Dear guest, We are sorry to hear that your stay with us was not what you expected. We regret that you perceived that the treatment or attention received from part of our staff was inadequate. Our staff is known for offering exquisite treatment and attention to all our customers. You might know that we take note of each and every... More

Sydney, Australia
Top Contributor
69 reviews 69 reviews
26 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed July 11, 2014 via mobile

On entering my room I noticed 2 small beds. I am 5'9" and was too long for the bed. When I asked at reception they told me all beds in Spain were this size - This is my second time in Spain and even in lesser starred hotels I have not come into this problem. They refused to change my... More

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VincciHoteles, Atención al Cliente at Vincci Puertochico, responded to this review

Dear Client, We are sorry that your stay with us did not entirely meet your expectations. For us, your opinion is extremely important, and we take note of every single comment, complaint, suggestion and observation made by our clients in order to improve the service we offer. Our staff is known for offering exquisite treatment and attention to all our... More

Correggio, Italy
Top Contributor
63 reviews 63 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed July 3, 2014 via mobile

Spent one night with my wife on our return trip from vacations. The location has some advantage because near the marina and close to airport. The hall is small but pleasant and as you step in you are immersed in a sort of relaxing aromatherapy. We booked a superior room with sea view and regretfully it was rather small. The... More

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Carmen_VincciHoteles, Atención al Cliente at Vincci Puertochico, responded to this review

Dear guest, Thank you for your comments, we are pleased to know that you enjoyed your stay with us. Moreover, we would like to note that the size of our rooms obeys the regulations for hotels of this category, but we are sorry if you did not find it completely satisfactory. We hope to be able to welcome you again... More

Banbury, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2014

Checked in here for the night on my drive from Spain to Gibraltar. Was pleased with the hotel. Very helpful staff, rooms were very good. Very comfortable overall, excellent bathroom. Fantastic freebies! :) Would've liked to have been there longer to see a bit more of the place and hotel.

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Carmen_VincciHoteles, Atención al Cliente at Vincci Puertochico, responded to this review

Dear guest, We appreciate your comments, and we will pass on your congratulations to the whole team. It is our greatest satisfaction to hear that you have had a good experience at our hotel, and this is our motivation for working every day. We would be delighted to welcome you again to our hotel. With best wishes. Carmen Fernández More

Thetford, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 17, 2014

I had the opportunity to visit Santander and stayed at this hotel for one night.. Beautiful town, lovely, clean and comfortable room with a view to the marina, friendly staff and a great breakfast, would definitely recommend!

Was this review helpful? Yes 1
Carmen_VincciHoteles, Atención al Cliente at Vincci Puertochico, responded to this review

Dear guest, It is a pleasure to read comments such as yours that encourage us to continue making an effort so that our customers' experiences at our hotels is pleasant and enjoyable. We would be delighted to be able to welcome you again to any of our hotels. With best wishes, Carmen Fernández More

Liverpool
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 13, 2014

We were sailing into Santander on the ferry from Portsmouth, so booked this hotel for our first night in Northern Spain. Despite our ferry being delayed and arriving at 0200 we received a warm welcome. Comfortable room, friendly service, great location, safe car park over the road, would definitely use this hotel again.

Was this review helpful? Yes 1
Carmen_VincciHoteles, Atención al Cliente at Vincci Puertochico, responded to this review

Dear guest, Thank you for your comments, we are pleased to know that you enjoyed your stay with us. We hope to be able to welcome you again soon at our hotel. With best wishes, Carmen Fernández More

Senior Contributor
36 reviews 36 reviews
24 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 8, 2014

Hello everybody… This hotel located very well, you should ask for the sea side (port side). Wonderful view and amazing sunset from the eight's floor where I was!! The hotel located nearby every main things: sea, beauty port, promenade of course for running or walking for whom like this kind of sport, and very close to the central of the... More

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Carmen_VincciHoteles, Atención al Cliente at Vincci Puertochico, responded to this review

Dear guest, Thank you for your comments, we are pleased to know that you enjoyed your stay with us. We hope to be able to welcome you again soon at our hotel. With best wishes, Carmen Fernández More

Ghent, Belgium
Senior Contributor
40 reviews 40 reviews
36 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 11, 2013

We made sure to reserve a "Panorama" room, and we also requested high floor and balcony if possible. I think there are only 2 rooms with balcony, both on the top (9th) floor, and we got one, which made a world of difference in our experience, I think. Based on what I could tell about the layout of the hotel,... More

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GemmadeVincci, Community Manager at Vincci Puertochico, responded to this review

To our esteemed guest: Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être. We would also like to clarify that we have available four different types of rooms (single room, Double Standard Room, Junior Suite and Standard double room sea view) with the goal... More

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Additional Information about Vincci Puertochico

Address: C/ Castelar, 25, 39004 Santander, Spain
Phone Number:
Location: Spain > Cantabria > Santander
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vincci Puertochico 4*
Number of rooms: 52
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