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Iberostar Grand Hotel Mencey

Certificate of Excellence
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Best prices for: 1 room 1 guest
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Iberostar Grand Hotel Mencey
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Iberostar Grand Hotel Mencey
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757 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had a good 5 night stay at the Iberostar Mencey, but was definitely not 5 star. Standard rooms on the smaller side, no tea/coffee making facilities, no slippers, no turn down service. But does have speakers in the room and bathroom so you can play your own music as English tv channels quite limited. The spa was very good,... More 

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Aberdeen, Scotland
Top Contributor
67 reviews 67 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We spent only one night in Santa Cruz and therefore were unable to make use of the facilities available. The staff at reception were friendly, efficient and offered us a welcome by way of a glass of Cava. The room was large, clean and well appointed. The bathroom was also clean and very spacious. Although we overlooked a fairly busy... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We usually go to the South of Tenerife but my husband wanted to try the capital. The North is so much better for restaurants/food/tapas but here it ends. The weather isn't as good as the South and I missed the seafront. The Hotel was good but not 5 star in my opinion. room was quite small and my biggest problem... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Sue, Although we sincerely regret reading that your stay at our IBEROSTAR Grand Hotel Mencey fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us; we certainly believe that there is always room for improvement and your constructive critics will help us identify areas that... More 

England
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Iberostar Grand Mencey is almost certainly the best hotel in Santa Cruz, which is a busy "working city" and not a tourism hotspot. We were in Santa Cruz at the northern end of Tenerife for the annual carnaval which we saw a sample of 20 years ago whilst staying in the south of the island. It was so impressive... More 

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Contributor
17 reviews 17 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed the elegant Iberostar Grand Hotel Mencey during our 3 day stay very much. It's a great hotel with comfortable rooms, very helpful staff and a walking distance to the Santa Cruz attractions. During our stay there was a big wedding celebration which blocked partly outdoor facilities. We enjoyed the ceremony as an amusement event and didn't care about... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for your 5 star TripAdvisor review of our IBEROSTAR Grand Hotel Mencey; we are delighted to read that our hotel and staff were able to meet all your holiday needs and wishes. Moreover we thank you for your positive comments related to the comfort of our newly refurbished rooms, the quality of our gastronomy... More 

Worcester, United Kingdom
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed our stay, from the courteous welcome and glass of cava to the comfortable bed with fine linen. The room and bathroom were very spacious and airy and the pale décor and white marble gives the hotel a modern and fresh feel. The hotel gardens are lovely as are the gardens of the Parque Gabriel Sanabra just across the... More 

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Blaina
Contributor
15 reviews 15 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

We have stayed here a number of times and once again it was a perfect stay we found th reception staff to be very friendly which in the past they haven't been so but this time we managed to have a bit of banter on check in and a laugh which is great

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Stuart, We first would like to thank you for your loyalty and trust in our IBEROSTAR Grand Hotel Mencey, as well as for the time you spent to share your recent experience on Tripadvisor. Moreover, we are grateful for your highlight on the professionalism yet genuine friendliness of our staff since at IBEROSTAR we know that our personnel plays... More 

Sheffield, UK
Contributor
13 reviews 13 reviews
9 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel is great - it is very stylish and civilised! Maybe there are a couple tiny elements that possibly could do with improving (breakfast is a little bit disorganised / no robes or slippers / no real English TV channels) BUT by far the most impressive thing about the Hotel is Alex the lifeguard!!! He is FAB!!!! We were... More 

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Marlow, United Kingdom
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel exceeded our expectations. It was exceedingly well managed, impeccably clean and staffed with a professional and friendly team. Clever and pleasingly designed throughout, excellent shower, comfortable bed, glorious gardens, relaxing terraces and a feeling of luxury from the minute we arrived. Shame we only had two days. We wouldn't hesitate to return.

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2 reviews
5 of 5 stars Reviewed 2 weeks ago

Thank you Iberostar Mencey hotel for a fantastic week. Everything about this hotel was wonderful, the room, the hotel itself, the pool and the poolside attendant, the attention to detail, the incredible food and what made it so special for us was the staff (our two favourites Andres and Nevea should get a mention). We had a great time here... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Amy, Thank you for your excellent review of our IBEROSTAR Grand Hotel Mencey, it is very much appreciated. We were very glad to read your positive comments in regards to the hotel's service and facilities. Our target is to satisfy our all guests’ needs and to exceed guests’ expectations whenever possible. We will pass your feedback to our entire... More 

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