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All 19 Santa Cruz de Tenerife hotels

Iberostar Grand Hotel Mencey

5.0 of 5 Hotel   |   Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Margaret W
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498 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My husband was recently recovering from an illness while on holiday and we had to stay an extra week on holiday. I approached the Assistant Manager Christine for assistance in booking somewhere suitable for my family The Manager Jose and Christine organized full board for us and two beautiful bedrooms .We had a fabulous stay in the hotel and really... More

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Mansfield. UK.
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent does not begin to describe our fantastic stay. From the courteous reception to the pool lifeguard nothing was too much bother. The food was very good with many interesting and well presented dishes. The room was also very good and kept very clean with pleasant views over the garden. The choice of bars and seating areas made choosing a... More

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5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed mid july this year - we had only booked 3 nights as we heard the weather in Santa Cruz was not always great, but it was, and even in a hailstorm the Mencey would be worth it. Everything about the hotel was perfect - gorgeous room, really nice atmosphere and a fantastic hotel grounds. The location was nice and... More

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Surrey, England
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 1 week ago

This really is a lovely hotel which comfortably lives up to its name. The rooms are large and nicely furnished and the staff are helpful and attentive. There is marble everywhere and the overall quality would not be out of place in the poshest resorts on the French Riviera. The hotel is very close to the main shopping centre and... More

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Falkirk, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

This really is a Grand Old Dame of a Hotel. Wonderful public spaces, tastefully restored only recently and extensive well maintained grounds. The feeling of space and grandeur is great, yet there is a pleasant informality to it. The Hotels own web-site does I think undersell it, very rare! Pool, gym and spa outstanding, the pool is outdoor, salt water... More

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Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We stayed 11th to 19th July 2014. First time for us in Tenerife. We found all of the staff very attentive, helpful and courteous. In particular, the lifeguard at the pool couldn't have been more helpful and professional - very attentive us and to all people who arrived at the pool. The food was excellent, the gin and tonics amazing... More

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11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just returned from a holiday staying at the Mencey. It is a beautiful hotel and the rooms were spotlessly clean. The pool was wonderful, the gym well equipped and the turtle pond was a nice touch. We were room only so cannot comment on the food. It was nice to have the use of free towels for the... More

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las palmas
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel are fantastic,good location in the middle of the city,close to shopping street calle pilar .Room nice,bad comfortable,breakfast and stuff service -nice .The only bad experience -late meal ,there is no bufet service at night and to get food you have to wait more that 1 hour ,and the maître -small guy very unfriendly with the customers.

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A TripAdvisor Member
3 of 5 stars Reviewed 1 week ago

No welcome at reception from two mature non multi lingual receptionist, although functional, but had no real interest, kept interrupting check in by answering phones. Service at pool side restaurant, (dining room closed ) for dinner at pool side, very bad, given wrong menus, nobody bothered to re fill our wine glasses or ask us if we enjoyed our meal,... More

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Strasbourg, France
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

One of the very best hotel experience i've ever had! We spent almost one week there with my wife this summer. Beautiful place, well located and great service! You also have one very tasty tapas restaurant just in front of the hotel .... very recomended as well ... try croquetas de pescado ... awesome! Swimingpool comes with sea water (nice).... More

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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
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Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

748 photos of this hotel

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Hotel & grounds (49)
Pool/beach area (19)
Room/suite (33)
View from room (13)
Bathroom (7)
Dining (7)
Videos (1)
Family/play areas (3)
Other (43)

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Amenities (81)
Basic Standard Room with City View (41)
Double Superior Room with View of Garden (48)
Executive Suite Ramblas View (62)
Junior Suite View to Garden (44)
Pool (12)
Restaurants and Bars (49)
The Hotel (73)

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Hotel & grounds (45)
Room/suite (35)
Dining (32)
Pool/beach area (7)
Bathroom (8)
View from room (2)
Other (35)


Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Santa Cruz de Tenerife #1 Romantic Hotel in Santa Cruz de Tenerife #1 Business Hotel in Santa Cruz de Tenerife
Hotel Class
Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. ... more   less 
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