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Iberostar Grand Hotel Mencey

Certificate of Excellence
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Iberostar Grand Hotel Mencey
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Iberostar Grand Hotel Mencey
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793 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had a lovely stay at this hotel. The interior is beautiful, the staff is professional and friendly. Our room had big wooden patio doors leading onto the balcony with stunning views of the mountains and the sea. The room itself was very bright and spacious and kept spotless. We liked to relax in the Moroccan styled interior garden and... More 

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Maidenhead, United Kingdom
Top Contributor
80 reviews 80 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at this hotel for one night when we took the ferry from Tenerife to Gran Canaria. It is a genuine five star location with excellent service that begins with the check in and champagne on arrival. The staff are knowledgeable about the hotel, surrounding area and the ferries. We used the pool and the pool bar during the... More 

Was this review helpful? Yes 1
Hertford
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Booked via a discount travel club so may affect view on value! Everything was excellent. Car parking was expensive at €7.50/day. Minor niggle put right quickly. Good location in town. Happy, helpful staff.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Tenerife
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

The building is 5 star - not much else is. First group of Reception staff were not trained and almost rude, second time a manager appeared and it was OK. Room allocated was not the one I had booked. I had telephone 6 times beforehand to make sure I got a room with a walk-in shower and each time I... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for taking the time to write your feedback on your holiday experience at our IBEROSTAR Grand Hotel Mencey. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We deeply regret the misunderstanding related to... More 

Helsinki, Finland
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located on a peaceful area, from where you can easily walk to the centre but still enjoy the nature surrounding the hotel. There are many great running routes around the hotel, and the gym is great. The big shopping centre called "Centro Comercial Meridiano" is about 2,5 kilometres away, but if you don't feel like walking you... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for sharing your thoughts and experience at our IBEROSTAR Grand Hotel Mencey; guest satisfaction is our number one goal and there is nothing better than achieving it. Moreover we thank you for pointing out our location next to the beautiful park Garcia Sanabria and within easy walking distance from the main shopping and dining areas of... More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Here you can relax and enjoy in a city hotel with an small spa (15€ extra). The rooms are modern and clean. The Restaurant for breakfast and diner ist nice and maybe the best in town. The pool is not very big and if the Hotel is full, there will not be enough space for the guests.

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for the time you spent to share your feedback on your recent stay at our IBEROSTAR Grand Hotel Mencey; we are pleased to read that overall you had an enjoyable time among us. Moreover we thank you for your wonderful comments on our restaurant Los Menceyes, since our Executive Chefs strive to make meals one of... More 

Enköping
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent a very relaxed and comfortable week here. A beautifully restored, somewhat oldfashioned (in the best sence of the word) hotel. Staff was mainly attentative, fast and friendly. Nicely decorated comfortable rooms. Late nights in the bar meant fine drinks, very nice staff and a pleasant atmosphere. The breakfast buffet was large and tasty. Had dinner at the hotel... More 

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Lappeenranta, Finland
Contributor
12 reviews 12 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for two weeks at this very comfortable and stylish hotel. In general we had a very relaxing holiday. Here are some pros and cons. Pros: * Super comfortable and large bed. * There is a door between bedroom and vestibule, so when closing it for the night you can't hear any sounds from hotel corridor. * Best halfboard... More 

Was this review helpful? Yes 1
Bournemouth, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I´ve stayed twice in Hotel Mencey. First time my room wasn´t ready when I checked-in so the receptionist gave me a better room. Very spacious and bright, enormous and comfy bed, bathroom with jacuzzi. I had a great warm bubble bath before I went to bed. Very polite and professional staff at the reception and restaurant. Also, housekeepers are very... More 

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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Great hotel for the price. Hard to find any fault, we would most definitely go back again. Staff were really friendly and helpful. Pool area was great, always plenty of loungers. Great location, only 5min walk to centre of Santa Cruz. Room were great, would highly recommend.

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for your excellent review of our IBEROSTAR Grand Hotel Mencey, we are thrilled you enjoyed the experience and would come back on a future visit to Santa Cruz. Moreover we are sincerely grateful for your highlights on the kindness and helpfulness of our staff as well as on our location and good value for... More 

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