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Iberostar Grand Hotel Mencey

5.0 of 5 Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Iberostar Grand Hotel Mencey
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Iberostar Grand Hotel Mencey
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655 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Grand Hotel Mencey, has a relaxed atmosphere of elegance and style that more than matches its 5 star rating. It is located towards to north east of the port and capital city of Santa Cruz de Tenerife, with panoramic views from the top floors, of the port and the modern Auditorium conference centre. It is linked to the city... More 

Review collected in partnership with Iberostar

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for your lovely description of our IBEROSTAR Grand Hotel Mencey,; we are thrilled you liked our luxury design yet relaxing atmosphere, that as you well say, is ideal for both business purposes and holiday getaways. Moreover we are glad you were satisfied with the comfort of the room we accommodated you in and are... More 

Northamptonshire
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From arrival our stay was an absolute pleasure. We were personally greeted, taken to reception, upgraded on arrival and parking was sorted out for our week long stay. We were told about the facilities, received recommendations on what to do and where to eat outside the hotel. We had breakfast, evening dinner and late night drinks / snacks at various... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for reviewing your recent stay in our IBEROSTAR Grand Hotel Mencey; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is... More 

Glasgow, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is truly a 5 star hotel we are delighted we stayed here on our first trip to Tenerife. We stayed for a week from 25th of November and we could not fault anything about the hotel. The staff are highly trained to deliver a first class service throughout the hotel. The food at breakfast and dinners are top class,... More 

Was this review helpful? Yes 2
Lincoln UK
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It is so lovely to go to a hotel to find it really is spotlessly clean, that every member of staff has clearly been successfully trained in how to interact with guests and that the breakfasts are very good indeed. The white towels were properly white, the bedsheets were made of top grade cotton, the sound insulation between rooms was... More 

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, It has been a true pleasure to have you among us and indeed to read that our hotel and staff were able to meet all your needs during your stay, please be assured that your lovely review of our IBEROSTAR Grand Hotel Mencey has been shared with the entire team as we know it will be a great... More 

Nottingham
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose this hotel as a change from our usual trip to Playa and were in no way disappointed. It really is first class, spotlessly clean, superb food and the most wonderful breakfasts. We had 10 days half board and never had a repeat menu the whole time. Food is traditional and may not be to everyone's taste but we... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for your excellent review of our IBEROSTAR Grand Hotel Mencey, it is always a great pleasure to read that our guests have enjoyed every aspect of their stay among us. It is our goal as an IBEROSTAR hotel to make our guests’ experience as relaxing and inviting as possible and we are pleased to... More 

Colorado
Top Contributor
175 reviews 175 reviews
60 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 5 nights and used this as a base to explore the coastal parts of the island. Parking is in the garage right next to the hotel, down to the 2nd level and was easy to use once you get the pass from the main office in the garage (go there after check in as the hotel will give... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for the time you took out of your day to share your feedback on your recent stay at our IBEROSTAR Grand Hotel Mencey; we are very pleased to read that overall we were able to meet your expectations. We however were concerned about your comment on our air conditioning system and would like to... More 

Copenhagen, Denmark
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed a week in this great hotel in Santa Cruz. It is located next to the beautiful park Garcia Sanabria and you have 10 minutes of walk to get to the city center (Plaza de Espana). If you prefer a hotel of high standard this is your thing with good service, beautiful buildings, a stylish garden and pool area.

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Søren, We greatly appreciate the time you spent to share your recent holiday experience at our IBEROSTAR Grand Hotel Mencey and are very grateful for your kind recommendation to Tripadvisor’s readers. As you well say, our hotel is ideally located for easy sightseeing and safe strolls by the extensive park situated on our doorstep; moreover we are thrilled you... More 

Essex
Contributor
12 reviews 12 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose this hotel for a short stay in a non commercialised part of Tenerife. This is a great place to stay for couples as it is not on the beach but has good access to a great one 10 minutes by car. It is in the main part of Santa Cruz just a short walk through a delightful park... More 

Review collected in partnership with Iberostar

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London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

this is the second time I have stayed at the Mencey, its a beautiful hotel with exceptional service from all the staff, (particular mention for Alexander at the pool) often when you revisit somewhere it doesn't have the same edge but not so at the Mencey which is a sign of just how good this hotel is. as it is... More 

Was this review helpful? Yes
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We first would like to thank you for your trust in our IBEROSTAR Grand Hotel Mencey, as well as for the time you spent to share your recent experience on TripAdvisor; we are delighted to read that, once more, you thoroughly enjoyed your stay. Moreover we thank you for your wonderful comments on service which of course have... More 

Worthing, United Kingdom
Top Contributor
98 reviews 98 reviews
29 hotel reviews
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Located on the Ramblas on the north side of the Sanabria park. This hotel is on the edge of the city centre and just a short stroll through the delightful park will take you to the downtown area. This is a lovely hotel with tasteful and attractive public areas, with a calm and peaceful ambience. Plenty of places either inside... More 

Was this review helpful? Yes 1
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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style:
#1 Business Hotel in Santa Cruz de Tenerife
#1 Romantic Hotel in Santa Cruz de Tenerife

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