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All 19 Santa Cruz de Tenerife hotels

Iberostar Grand Hotel Mencey

5.0 of 5 Hotel   |   Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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86%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
KeesE Utrecht, The Netherlands
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477 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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English first
Utrecht, The Netherlands
Top Contributor
100 reviews 100 reviews
86 hotel reviews
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel has been nicely renovated with a few truly great features. It's location near the city centre, it's beautiful (salt water) pool and the modern lighting design in the classic public areas are three of the main highlights. We booked a junior suite. Spacious and with two balcony doors, it feels airy when hot (did not need to use... More

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent holiday experience at our IBEROSTAR Grand Hotel Mencey and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they... More

Kent, UK
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel - clean rooms, friendly and helpful staff, lovely salt water swimming pool. Great location, walking distance to the town, nice walk through the park. Can't comment on the food as we stayed room only and went out for breakfast and dinner. The bar area is nice, we had a couple of drinks there. Would definitely recommend this hotel... More

Was this review helpful? Yes 2
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We first would like to express our gratitude for the time you spent to share a review on your recent stay at our IBEROSTAR Grand Hotel Mencey; we are delighted to read we were able to meet your expectations of a 5 star city hotel in Santa Cruz de Tenerife. Moreover we are glad you were satisfied with... More

Santa Cruz de la Palma, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We are still here! Leaving on 30th June. Checked in at lunch time and was greeted by Domingo who relieved us of our luggage. Then fetched two glasses of champagne whilst Salvador took care of the booking and informed us that our room had been upgraded as we were celebrating our anniversary. Our meal that evening from the al la... More

Was this review helpful? Yes 1
Exeter, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I recently stayed at the Iberostar in Santa Cruz. As it was our first holiday together we spent quite a lot of money and wanted a real luxury experience. Prior to our holiday I contacted Iberostar four or five times using the message service on their website but heard nothing back from them which was a bit... More

Was this review helpful? Yes 2
London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My partner and I decided to try Tenerife for the first time and stayed at the Mencey. Two words... TURTLE POND... sold it for us. Once we got there, the staff was lovely and accommodating. Not all the restaurants were open but what was, was delicious. They were welcoming and remembered us though the entire trip. Though we purchased though... More

Review collected in partnership with Iberostar

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Firstly we would like to thank you for choosing our IBEROSTAR Grand Hotel Mencey for your visit to Santa Cruz and for this praising 5 star review you published on Tripadvisor, it is wonderful to hear we were able to meet your expectations in terms of value and service. Moreover we thank you for pointing out the kindness... More

Santa Cruz De Tenerife
1 review
5 of 5 stars Reviewed 3 weeks ago

Had a great stay, very friendly staff, nice location next to the beautiful park garcia sanabria. Great areas at the hotel site, a nice medium sized pool with good temperature outside, smaller one inside with fountain and what looked like cold/hot tubs as well. The terrace/bar is partly in shadow, and parasols are available if the sun gets to hot... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, There is nothing we love more than reading that our guests felt well cared after and thoroughly enjoyed every aspect of their stay at our IBEROSTAR Grand Hotel Mencey; we are very grateful for your 5 stars review and the time you took out of your day to share your satisfaction with the travel community of TripAdvisor. Moreover... More

UK
Top Contributor
67 reviews 67 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a really impressive hotel. We stayed in a really posh suite with 2 babies. Room 457, on the corner so we had extra room. We had a massive room with an alcove with spare bed for our toddler. Very large comfy bed for us and a cot for small baby. Jacuzzi bath was great. We have been on... More

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is physically beautiful, but doesn't measure up to what I would expect from a five star. There were four parties ahead of us in line to register. There were two desk staff, but it still took 1/2 an hour to check in and everyone had a reservation. One party was two singles, one of which was not due... More

Was this review helpful? Yes 1
Cambridge, United Kingdom
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 30, 2014

Chosen because of favourable TripAdvisor reviews we were surprised and impressed when we arrived. The hotel has recently been refurbished (c.2012) but this was not a 'lick of paint and new drapes' makeover - the hotel appears to have been rebuilt from the outside in. Cool marble in reception, modern attractive rooms, and clean lines everywhere. We were able to... More

Was this review helpful? Yes 3
Torrevieja, Spain
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 23, 2014

Not a good experience! Travelling with a disabled person? Beware! Package holiday? Beware! Mum and I arrived having pre-requested a disabled appropriate room with a walk in shower. Jet2 had phoned the hotel, and had been told that this was fine; they could book us a room that would fit our needs, and so we chose this hotel because of... More

Was this review helpful? Yes 1
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Elaine, First and foremost we would like to thank you for choosing our IBEROSTAR Grand Hotel Mencey for the celebration of Christmas and New Year with your mother in Santa Cruz de Tenerife; Our mission is to make every stay as close to perfection as possible and it is with great concern we have read we were not able... More

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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Priceline, Tingo, BookingOdigeoWL, Despegar.com, Expedia, Venere, Agoda and Otel so you can book your Iberostar Grand Hotel Mencey reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Santa Cruz de Tenerife #1 Business Hotel in Santa Cruz de Tenerife #1 Romantic Hotel in Santa Cruz de Tenerife
Hotel Class
Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. ... more   less 
Number of rooms
286

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