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Iberostar Grand Hotel Mencey

Certificate of Excellence
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Best prices for: 1 room 1 guest
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Iberostar Grand Hotel Mencey
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Iberostar Grand Hotel Mencey
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807 reviews from our community

Traveler rating
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120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (137)
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything about this hotel is right. The location, the friendliness of the staff, the food. Rooms are clean, modern and quite. Price was not too expensive and certainly worth the extra money over a hotel that is a bit cheaper. Recommended!!

Was this review helpful? Yes 1
Crawley, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

the hotel was beautiful, although it wasn't the easiest to find. the sat nav said i had arrived at my destination and i'm looking around and all i can see is a sign for a casino. the second time around i saw a small sign mentioning parking for the hotel. drove right past the entrance to the parking, as another... More 

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Grand Hotel Mencey; we always welcome feedback, as it allows us to continually improve the experience we create for our guests. We lament the difficulties you experienced with the parking located next to our hotel, as answered to... More 

newport
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I stayed here in March and whilst the weather was a little hit and miss, the holiday was amazing. This hotel is very modern and whilst we were told that the hotel was full, it never felt crowded. We did have trouble accessing wifi in the first room we had (454 I think), we were then moved... More 

Was this review helpful? Yes 2
Livermore, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

First of all parking is difficult to find. The parking garage sign is small and easy to miss. Once you actually find where you are supposed to park, it is a chore to get your luggage to your room. No hotel staff members offered to help with our luggage or even bothered to help us navigate the path from the... More 

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We are really sorry to learn your disappointment on your stay at our IBEROSTAR Grand Hotel Mencey and not being informed whilst you were onsite as we would have done our utmost to assist you; however we thank you for reaching out on TripAdvisor and for the time you spent to share your feelings on your stay; at... More 

Haasrode
Senior Contributor
31 reviews 31 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent 5 star hotel. Modern rooms, all facilities, delicious breakfast and a beautiful heated pool with seawater...paradise. Excellent location as well, close to centre and easy access by car off ramblas. As you mix with Spannish, business men and tourist, you feel far away from the hotel horror in south of Tenerife.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Fantastic stay for 4 nights the breakfast is well recommended as well as the cocktail bar. The food menu was quite local for us and we didn't really see anything that tickled our fancy for eating in at night. Even though it was only may we still found local bars for food. We also tried the spa on one of... More 

Was this review helpful? Yes 1
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a lovely stay at this hotel. The interior is beautiful, the staff is professional and friendly. Our room had big wooden patio doors leading onto the balcony with stunning views of the mountains and the sea. The room itself was very bright and spacious and kept spotless. We liked to relax in the Moroccan styled interior garden and... More 

Was this review helpful? Yes 1
Maidenhead, United Kingdom
Top Contributor
81 reviews 81 reviews
12 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for one night when we took the ferry from Tenerife to Gran Canaria. It is a genuine five star location with excellent service that begins with the check in and champagne on arrival. The staff are knowledgeable about the hotel, surrounding area and the ferries. We used the pool and the pool bar during the... More 

Was this review helpful? Yes 2
Hertford
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Booked via a discount travel club so may affect view on value! Everything was excellent. Car parking was expensive at €7.50/day. Minor niggle put right quickly. Good location in town. Happy, helpful staff.

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Tenerife
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The building is 5 star - not much else is. First group of Reception staff were not trained and almost rude, second time a manager appeared and it was OK. Room allocated was not the one I had booked. I had telephone 6 times beforehand to make sure I got a room with a walk-in shower and each time I... More 

Was this review helpful? Yes 2
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for taking the time to write your feedback on your holiday experience at our IBEROSTAR Grand Hotel Mencey. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We deeply regret the misunderstanding related to... More 

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