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All 19 Santa Cruz de Tenerife hotels

Iberostar Grand Hotel Mencey

5.0 of 5 Hotel   |   Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
ECatherineP London
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540 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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English first
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The hotel is great. It is very shiny and new, decorated in an understated but classy style. The public areas and our hotel room and bathroom, were spacious and opulent. The rooms are low on detail but high on spec and cleanliness. The pool, gym and gardens are very striking and calm places to spend time. I loved the contrast... More

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London, United Kingdom
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked a last minute holiday and were thrilled to arrive at this hotel. From the minute we arrived until we left, we enjoyed fabulous hospitality and service. Alex, at the pool was courteous and professional as were all the staff. Our room (a junior suite) was elegant and was wonderful to return to after days of sunbathing, shopping and... More

Review collected in partnership with Iberostar

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Macclesfield, United Kingdom
14 reviews 14 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have just returned from our 9 day stay in Tenerife ,of which we spent 5 days in the north of the island staying at the Mencey and 4 days in the south at Villa Maria suite hotel.The private transfer at night took 45 minutes and cost about £45 via resorthoppers. The drive into Santa Cruz with first impressions was... More

Was this review helpful? Yes 2
Ruthin, United Kingdom
Senior Contributor
42 reviews 42 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for a fantastic week at Hotel Mencey - myself, my husband and our 11 year old daughter. We booked a Junior Suite, this gave us a huge room with a single bed, sofa and chairs and desk at one end and a massive bed at the other. The bathroom had a whirlpool bath, large shower and double sinks... More

Was this review helpful? Yes 2
17 reviews 17 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 1 week at Hotel Mencey in August 2014. As per the previous reviews the hotel is very beautiful, quiet and in an excellent location. We stayed in a basic room which was more than adequate. A balcony would have been nice, however as we had the aircon on we would not have used it that much. Tips for... More

Was this review helpful? Yes 6
London, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A beautiful, clean and peaceful hotel. Staff were friendly and helpful. Food was great. While we were there it was my sons and my birthday on both days we had surprise birthday cakes put in our room which was a nice touch. We had a great stay there and would definately go back.

Was this review helpful? Yes 1
A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

I had a very pleasant stay at the Mencey, with friendly and service oriented staff, clean and nice building with lots of good facilities like pool, gym, bar, etc..It is located next to the Rambla, next to a charming park and close to the harbour area. Especially the bar and pool lounge area is comfortable and has as relaxing atmosphere... More

Review collected in partnership with Iberostar

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1 review
3 of 5 stars Reviewed 2 weeks ago

The hotel was modern, clean and nicely situated next to a nice city gardens. We were there for a week on half board. Room was a superior room, (1st floor)which was nice size and had a large corner balcony overlooking the side and Main Street. Noise was not too much of a problem when the windows and doors were shut,... More

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We greatly appreciate the time you took out of your day to notify us of your constructive critics related to your recent stay at our IBEROSTAR Grand Hotel Mencey; it is only through feedback such as yours that we are able to maintain and improve the level of the services that we provide to our guests, so we... More

London, United Kingdom
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Peaceful and sublime in every sense. Staff very friendly and hospitable. Service a bit slow in the outlets but they take that from Spain. Food very good and you don't want to leave the pool. Very little to do in santa cruz and the city is a bit run down. Just as well the hotel is top notch! Loved there... More

Was this review helpful? Yes 1
Luxembourg City, Luxembourg
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were positively surprised with this hotel. For the low price I did not suspect to be swept off my feet! We booked the most basic rooms - two of them. One for my husband and me and one for our kids aged 12 and 14. We got two huge beautiful rooms with connecting door. The staff was very friendly... More

Was this review helpful? Yes 2
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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
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Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

750 photos of this hotel

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Hotel & grounds (49)
Business center/function rooms (1)
Pool/beach area (19)
Room/suite (33)
View from room (13)
Bathroom (7)
Dining (7)
Videos (1)
Family/play areas (3)
Other (44)

Expert photos: Taken by TripAdvisor travel experts

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Amenities (81)
Basic Standard Room with City View (41)
Double Superior Room with View of Garden (48)
Executive Suite Ramblas View (62)
Junior Suite View to Garden (44)
Pool (12)
Restaurants and Bars (49)
The Hotel (73)

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All management photos (164)
Hotel & grounds (45)
Room/suite (35)
Dining (32)
Pool/beach area (7)
Business center/function rooms (17)
Bathroom (8)
View from room (2)
Other (18)
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Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
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#1 Romantic Hotel in Santa Cruz de Tenerife #1 Business Hotel in Santa Cruz de Tenerife #1 Family Hotel in Santa Cruz de Tenerife
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Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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