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All 20 Santa Cruz de Tenerife hotels

Iberostar Grand Hotel Mencey

5.0 of 5 Hotel   |   Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Iberostar Grand Hotel Mencey
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Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Vikas911 Singapore, Singapore
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417 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
1 review
5 of 5 stars Reviewed yesterday NEW

Mencey is a nice clean hotel and the rooms are large with excellent toilets with almost everything brand new fittings. The breakfast buffet is amazing and the spread out there is refreshed daily so one does not get bored with the same items everyday. Overall would strongly recommend to stay in this hotel in case you are looking for a... More

Review collected in partnership with Iberostar

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kilkenny
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Great hotel,easy walk into Santa Cruz, with a park opposite which was one of the best places we found in Tenerife so much going on, we hired a car and it was only a 20 minute drive on good roads up into the mountains and the national park which is well worth a visit and some of the views and... More

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Clitheroe
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

High quality hotel, great location for the city and the beach/coast area. Excellent Pool area.The gym and spa looked good. Evening meal was good. Will return when we go on our annual visit to Santa Cruz.

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for choosing our IBEROSTAR Grand Hotel Mencey and for the time you spent to share these wonderful comments on your holiday experience among us. We are very pleased to read that you had an enjoyable stay and appreciated our central location affording an easy stroll to the old town with its array of leisure... More

Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Sitting at the edge of city Centre of Santa Cruz. Everything is within walking distance, supermarket and 4-5 stars restaurant are within 5-20 mins walk. We went to the beach by bus, for which the bus stop is just 15 mins walk from the hotel. Nice swimming pool and Spa area (although we find the Spa abit pricey - 15... More

Review collected in partnership with Iberostar

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We greatly appreciate the time and effort you spent to share your feedback with TripAdvisor's readers on your recent holiday experience at our IBEROSTAR Grand Hotel Mencey; it is always rewarding to read that our guests have enjoyed their holidays among us. Moreover we thank you for pointing out our location, in a quiet residential area fronting a... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Exceptionally high quality hotel in uptown Santa Cruz - staff delightfully helpful and no request too small to be dealt with perfectly. Gorgeous pool spa and public areas v comfy. We had bad weather sadly so didn't see hotel in the sunshine when I'm sure it really shines!

Review collected in partnership with Iberostar

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you so much for this wonderful review on your IBEROSTAR experience at our IBEROSTAR Grand Hotel Mencey for your visit to the lovely city of Santa Cruz; it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Moreover we thank you for your wonderful... More

London
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Poor weather wasn't the hotel's fault but it was very disappointing! Hotel is very good-I endorse what others have said about the very high quality of staff-pool life guard, housekeeping, reception, bar staff, wait staff-all kind, thoughtful-nothing was too much trouble. Rooms are spacious and well equipped. Breakfast is excellent though cost us extra. Small gripes- internet access though free... More

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Grand Hotel Mencey. We appreciate all of your input, as it helps us identify areas that could use more attention to detail. As you well say, unfortunately we experienced a few days of bad weather that unfortunately may... More

scotland
Senior Contributor
49 reviews 49 reviews
43 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for three nights in a room with a garden view , nice room , lovely balcony overlooking the gardens and hills but open dividers between so no privacy . Nice pool and room and public areas consistent with five star rating , breakfast was good with excellent choice but poor service in the restaurant for dinner , staff... More

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A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Enjoyed a wonderful week at the Grand Mencey in Santa Cruz; beautiful hotel and grounds, lovely food, excellent service and best of all - the people who work there! Every member of staff we met was really kind, pleasant and helpful. They treated my three year old great niece like a princess. Loved it!

Review collected in partnership with Iberostar

Was this review helpful? Yes
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for sharing your feedback on your stay at our IBEROSTAR Grand Hotel Mencey, it is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed; reading that you “enjoyed a wonderful week” at our hotel fills us with pride. We first would like... More

Blackpool, United Kingdom
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

I had the best stay for my birthday at this hotel. They even made me a birthday cake to my room on the morning of my birthday (i didn't even mention to anyone in the hotel it was my birthday). i really appreciated all the staff at the hotel they did an amazing job. I also visited the spa on... More

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Firstly we would like to thank you for choosing our IBEROSTAR Grand Hotel Mencey for such a special occasion as your birthday celebration and are thrilled we were able to make it a memorable one. Moreover we thank you for your wonderful comments on service which of course have been shared with the entire team. It is always... More

York, United Kingdom
Top Contributor
62 reviews 62 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After spending a couple of days climbing the mountains, we decided to have a bit luxury. This is a real oasis of class, a million miles from some of the horrible resort hotels. It is not cheap, but it is worth it if you want to be pampered. My wife loved the spa. Great cocktails. V wide selection of breakfast... More

Was this review helpful? Yes
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We greatly appreciate the time you took out of your day to review your recent visit to our IBEROSTAR Grand Hotel Mencey; we are delighted to read that you were able to spend some quality time among us. Moreover, we are very pleased to read that your better half took advantage of our extensive thermal area and its... More

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Additional Information about Iberostar Grand Hotel Mencey

Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Santa Cruz de Tenerife
#1 Business Hotel in Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
Official Description (provided by the hotel):
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. ... more   less 
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