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Iberostar Grand Hotel Mencey

5.0 of 5 Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Certificate of Excellence 2014
Iberostar Grand Hotel Mencey
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Iberostar Grand Hotel Mencey
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727 reviews from our community

Traveler rating
    425
    205
    64
    21
    12
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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    (148)
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Tenerife
Contributor
19 reviews 19 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What a very enjoyable stay that we had here. The hotel is of a very high standard, comfortable. the dining room is a pleasure to eat in with the hotel in a great location with easy parking. The receptionists are efficient and gave a good service, check in was quick.

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We greatly appreciate the time you took out of your day to share your feedback on your stay at our IBEROSTAR Grand Hotel Mencey. It is wonderful to read that you liked the décor and were satisfied with the comfort of our hotel and rooms; we also thank you for your highlight on the beauty of our restaurant... More 

Hamburg
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed a week at the hotel and had a pretty good time at Tenerife. Here is what we think about the hotel. Pros: - The hotel building itself is very pretty and the interior fits well to the house. - The bed is comfy. - Around the corner is directly the Hop-On-Hop-Off bus station which is very convenient. -... More 

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We appreciate you reaching out to us on TripAdvisor to notify us of your concerns related to your recent stay at our IBEROSTAR Grand Hotel Mencey and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can... More 

Chester, United Kingdom
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed on half board for a week. The hotel is faultless. Breakfast and dinner was varied and served with a smile by all the staff. All the staff were friendly and couldn't do enough for the residents. We used the outdoor pool most days. Well heated and clean. The wi fi worked perfectly . All in all an excellent stay.... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for your 5 star Tripadvisor review for our IBEROSTAR Grand Hotel Mencey; we are delighted to read that you fully enjoyed your stay among us. Furthermore, we would like to express our sincere gratitude for your lovely comments on service and agree that the IBEROSTAR staff plays a key role to our guests’ overall... More 

Belfast, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Firstly, the positive. This is the most comfortable room and bed I've ever slept in and I've been fortunate to stay on business and pleasure in some great hotels. Unparalleled comfort and spacious room.The pool is lovely and has turtle tanks basking to put ardent sunbathers to shame. It is enhanced by Alex the pool attendant whose attentiveness, superb English,... More 

Was this review helpful? Yes 1
Riyadh Province, Saudi Arabia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Property is located pretty much close to the city center. Rooms have a good view with a very cozy balcony. The rooms were large enough and the staff were courteous There is a small casino in the basement that could be easily missed. It has a couple of roulette table, a black jack table, a poker table and a few... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for your feedback on your business stay at our IBEROSTAR Grand Hotel Mencey; we are glad you enjoyed the overall experience and are grateful for the time you spent to share a review on TripAdvisor. Moreover we thank you for your highlight on the comfort of our rooms and the kindness of our staff. Last but... More 

SOUTH WEST
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

They do seem to 'push the boat out' for their repeat clients. The weather wasn't as good as last year (it was chilly when we went on the tram up to La Laguna so we switched to the lovely Playa de las Teresitas beach by bus). The only hotel issue (minor) was having to wait for the complimentary guest PC... More 

Was this review helpful? Yes 2
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, First and most importantly we would like to thank you for your return visit to our IBEROSTAR Grand Hotel Mencey and are very pleased to read that once again, you enjoyed your experience among us. Moreover we thank you for pointing out the beauty and comfort our rooms and are grateful for your highlight on the levels of... More 

Brighton
Contributor
15 reviews 15 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel in October 2014 for 2 weeks. The hotel itself is very nice. First impressions when you go in are WOW We upgraded to a Junior Suite and the room itself was very nice, It had all the amities we needed. Lounge area, bedroom, bath with Jacuzzi, double sinks, separate shower etc. Our room however was... More 

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UK
Top Contributor
58 reviews 58 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

A welcome break from the "beach" style hotels of SW Tenerife - quiet, classy, and attentive. A welcoming glass of champagne while your bags go to your room and friendly helpful staff go that extra mile for you. Breakfast is world class and served 7-11 and you are asked at 11.10 if you are finished with the buffet ! International... More 

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Liverpool, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

We like to complain about bad service, since we got back home this morning we have had two opportunities already. For the week we spent at Mencey we didn't find fault with anything. The facilities, location and above all the staff were outstanding. They really made you feel like you were the only guests in the hotel. There is no... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you so much for your praising review of our IBEROSTAR Grand Hotel Mencey; we are thrilled you felt welcome and well looked after from the moment you arrived to the moment you departed. Moreover we certainly agree that our team plays a key role to our guests’ overall experience and we are very proud to read that... More 

england
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is wonderful. Everywhere is clean and beautifully maintained. Hotel staff were helpful and friendly. All facillities were excellent. The hotel is a short walk away from restaurants and shops. A trip to the man made beach was only a short taxi journey away. I don't need to waffle on with this review the Hotel speaks for itself, for... More 

Was this review helpful? Yes
IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our IBEROSTAR Grand Hotel Mencey and are thrilled that we were able to match your expectations. Moreover we are grateful for your highlights on the beauty of our recently refurbished hotel as well as on the helpfulness of our staff... More 

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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

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Amenities (81)
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