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Iberostar Grand Hotel Mencey

5.0 of 5 Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Certificate of Excellence 2014
Iberostar Grand Hotel Mencey
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Iberostar Grand Hotel Mencey
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579 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Yorkshire, United Kingdom
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed 2 nights with friends and had a really good weekend, the food in the restaurant was very good, and not too pricey for a hotel of this standard. The breakfast we all thought was poor 15 euros each if booked when you check in, all the warm dishes were cold, even the cold meats poor selection, would stay... More

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Firstly we would like to thank you for choosing our IBEROSTAR Grand Hotel Mencey for your visit to Santa Cruz and for the time you spent to share your feelings on your stay; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for a week at the Mencey and had a lovely time. Standard double room - very clean, big storage space, spacious bathroom, separate toilet. air conditioning, tv, mini bar; We are very thankful to the great staff at the bar and reception. They are very nice and polite and helpful. We had a very strange request - to... More

Review collected in partnership with Iberostar

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Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I came for business. Got a room that was smelling sewage. view on the street & dogs barking in the morning The plug of the bath was broken. We had a team dinner with 25 colleagues in the evening & one got sick after eating tuna. The restaurant staff barely speacks english. the place itself is very nice but I... More

Review collected in partnership with Iberostar

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Yoan, Although we sincerely regret reading that your stay at our IBEROSTAR Grand Hotel Mencey hotel fell short of your expectations, we are grateful for the time you spent to share your feedback on your overall holiday experience among us; we certainly believe that there is always room for improvement and your constructive critics will help us identify areas... More

Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is awesome, garden ia perfect. But they forgot the towels for our room and we had to wait for a while on the reception. Also the pool area is nice but they charge additionally for spa. Definitely a nice hotel, but they should work on the service.

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for your review of our IBEROSTAR Grand Hotel Mencey; although we sincerely regret reading that we were not able to exceed your expectations on this occasion, we thank you for sharing your observations with us as your comments will assist our staff to identify areas that may need more attention to detail. Please accept our sincerest... More

Chester, United Kingdom
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed at this Hotel for 7 days. We prefer the city and its character rather than the brash south of the island. In many ways the Hotel lived up to its 5* billing. It’s a beautiful building with lovely grounds immaculately presented. It has plenty of facilities including indoor and outdoor pools, spa and parking. The latter very... More

Was this review helpful? Yes 3
Top Contributor
96 reviews 96 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed there working was a lovely experience,tasty decorated for its 5 star rating nice bright beautifully designed rooms,breakfast was spectacular on the terrace,nice gym an location next to tropical gardens in Santa Cruz ,staff very helpful and fully english speaking

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for the lovely review you shared following your recent visit to our IBEROSTAR Grand Hotel Mencey, we are thrilled to read that you enjoyed the experience. Moreover we thank you for pointing out the beauty and luxury of our recently refurbished hotel as well as the quality of our extensive breakfast buffet. Last but not least,... More

Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great Hotel, recently refurbisherd unfortunatelly taking away a big part of its "old taste" which gave this place a real "grand class". The gardens remains the same, a pleasure to be delighted, and a new Spa, by the swiming pool, has been built. In fact, as the Hotel is in the city center of Santa Cruz de Tenerife, most of... More

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel with a friend for a week (29th Aug- 5th Sep) and we absolutely loved it. It may sound far from the airport, but the journey has great views and it feels quick. The hotel and area is definitely worth the visit. The hotel is clean, spacious and modern. The rooms are lovely and clean, plus... More

Was this review helpful? Yes 5
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for the great feedback on your recent holiday experience at our IBEROSTAR Grand Hotel Mencey; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Moreover we thank you for pointing out the beauty... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

We booked our holiday independently and were very happy with all arrangements. The hotel was exceptional. We had a lovely surprise when we arrived and booked in at the reception, to be told we had a 50 euro credit for each room to spend in the hotel. the staff were friendly, helpful and very efficient. We stayed on a bed... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Basel
Contributor
19 reviews 19 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hotel was very impressive with a great bar area outside and an excellent outdoor swimming pool. Although not particularly close to the touristy areas, it is still in a good location. Rooms were also good and had everything you need. Perhaps the only down side was that they seemed to like to play music throughout the hotel until fairly late... More

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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
Number of rooms: 286
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Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Hotel Style
#1 Business Hotel in Santa Cruz de Tenerife #1 Romantic Hotel in Santa Cruz de Tenerife #1 Family Hotel in Santa Cruz de Tenerife

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