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Iberostar Grand Hotel Mencey

Certificate of Excellence
5.0 of 5
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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Best prices for: 1 room 1 guest
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Iberostar Grand Hotel Mencey
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Iberostar Grand Hotel Mencey
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773 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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Bournemouth, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I´ve stayed twice in Hotel Mencey. First time my room wasn´t ready when I checked-in so the receptionist gave me a better room. Very spacious and bright, enormous and comfy bed, bathroom with jacuzzi. I had a great warm bubble bath before I went to bed. Very polite and professional staff at the reception and restaurant. Also, housekeepers are very... More 

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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Great hotel for the price. Hard to find any fault, we would most definitely go back again. Staff were really friendly and helpful. Pool area was great, always plenty of loungers. Great location, only 5min walk to centre of Santa Cruz. Room were great, would highly recommend.

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for your excellent review of our IBEROSTAR Grand Hotel Mencey, we are thrilled you enjoyed the experience and would come back on a future visit to Santa Cruz. Moreover we are sincerely grateful for your highlights on the kindness and helpfulness of our staff as well as on our location and good value for... More 

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our stay here was so relaxed. The bed was probably the best bed I've slept in. It was HUGE, I'm 6'5 and I could have stretched out twice and still had space, so there was plenty of space for my girlfriend and I. The bed was also super comfortable. The rest of the hotel was lovely and the staff were... More 

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Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

stayed herefor 1weeks in February and had an amazing time Staff are very friendly and helpful. I wish we booked longer as our daughter( 2 )enjoyed every minute. We are heading back here in July but for 2 weeks. We love the beach as well and nice bars and restaurants to eat out. We booked Siam water park which is... More 

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ENGLAND
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel based on the strength of the great reviews we’d read on Tripadvisor, and are leaving ours to help other people decide if it’s a hotel for them too. Not wanting the burger and chips, or family holiday resorts that are frequent in the south of the island, we plumped for this one as it appeared to... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have just got back from the hotel and it was fantastic! We had a garden view kingsize. Make sure you book to have breakfast...the food and service is great. The gym area is well equipped with classes for free. Around the pool it was lovely and quiet and a waiter would offer drinks through the day. The only couple... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We were a group of 3 friends visiting Santa Cruz go the first time. This is a 5 star hotel that deserves an extra star for the service that staff provides since you set out of the cab. The full week we been there was simply bliss! The food a la carte great variety, the surrounding gardens, spa, gim and... More 

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Lancashire, England
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel after reading the fantastic reviews and thought it would be a nice change from a beach resort. Although some aspects were very good, we had issues with lots of other aspects. The lights in our room were not working when we arrived. We reported this around 6.30 pm and managed to get ready for dinner with... More 

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IberostarHoteles, Quality Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for choosing to stay at the IBEROSTAR Grand Hotel Mencey during your recent holiday in Santa Cruz. We were regretful to learn that your perception of our hotel did not meet your expectations since our entire team put a lot of effort to maintain the highest standards of service, to let our guests feel most valued... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a good 5 night stay at the Iberostar Mencey, but was definitely not 5 star. Standard rooms on the smaller side, no tea/coffee making facilities, no slippers, no turn down service. But does have speakers in the room and bathroom so you can play your own music as English tv channels quite limited. The spa was very good,... More 

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Aberdeen, Scotland
Top Contributor
70 reviews 70 reviews
24 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent only one night in Santa Cruz and therefore were unable to make use of the facilities available. The staff at reception were friendly, efficient and offered us a welcome by way of a glass of Cava. The room was large, clean and well appointed. The bathroom was also clean and very spacious. Although we overlooked a fairly busy... More 

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