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All 19 Santa Cruz de Tenerife hotels

Iberostar Grand Hotel Mencey

5.0 of 5 Hotel   |   Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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86%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Keith W Falkirk, United Kingdom
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494 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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English first
Falkirk, United Kingdom
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

This really is a Grand Old Dame of a Hotel. Wonderful public spaces, tastefully restored only recently and extensive well maintained grounds. The feeling of space and grandeur is great, yet there is a pleasant informality to it. The Hotels own web-site does I think undersell it, very rare! Pool, gym and spa outstanding, the pool is outdoor, salt water... More

Was this review helpful? Yes 1
Edinburgh, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed 11th to 19th July 2014. First time for us in Tenerife. We found all of the staff very attentive, helpful and courteous. In particular, the lifeguard at the pool couldn't have been more helpful and professional - very attentive us and to all people who arrived at the pool. The food was excellent, the gin and tonics amazing... More

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Devon
Contributor
11 reviews 11 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We have just returned from a holiday staying at the Mencey. It is a beautiful hotel and the rooms were spotlessly clean. The pool was wonderful, the gym well equipped and the turtle pond was a nice touch. We were room only so cannot comment on the food. It was nice to have the use of free towels for the... More

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las palmas
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel are fantastic,good location in the middle of the city,close to shopping street calle pilar .Room nice,bad comfortable,breakfast and stuff service -nice .The only bad experience -late meal ,there is no bufet service at night and to get food you have to wait more that 1 hour ,and the maître -small guy very unfriendly with the customers.

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A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW

No welcome at reception from two mature non multi lingual receptionist, although functional, but had no real interest, kept interrupting check in by answering phones. Service at pool side restaurant, (dining room closed ) for dinner at pool side, very bad, given wrong menus, nobody bothered to re fill our wine glasses or ask us if we enjoyed our meal,... More

Review collected in partnership with Iberostar

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Strasbourg, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

One of the very best hotel experience i've ever had! We spent almost one week there with my wife this summer. Beautiful place, well located and great service! You also have one very tasty tapas restaurant just in front of the hotel .... very recomended as well ... try croquetas de pescado ... awesome! Swimingpool comes with sea water (nice).... More

Review collected in partnership with Iberostar

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Utrecht, The Netherlands
Top Contributor
100 reviews 100 reviews
86 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has been nicely renovated with a few truly great features. It's location near the city centre, it's beautiful (salt water) pool and the modern lighting design in the classic public areas are three of the main highlights. We booked a junior suite. Spacious and with two balcony doors, it feels airy when hot (did not need to use... More

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IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We appreciate you reaching out to us on Tripadvisor to notify us of your concerns related to your recent holiday experience at our IBEROSTAR Grand Hotel Mencey and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they... More

Kent, UK
2 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel - clean rooms, friendly and helpful staff, lovely salt water swimming pool. Great location, walking distance to the town, nice walk through the park. Can't comment on the food as we stayed room only and went out for breakfast and dinner. The bar area is nice, we had a couple of drinks there. Would definitely recommend this hotel... More

Was this review helpful? Yes 3
IberostarHoteles, Online Reputation Manager at Iberostar Grand Hotel Mencey, responded to this review

Dear Guest, We first would like to express our gratitude for the time you spent to share a review on your recent stay at our IBEROSTAR Grand Hotel Mencey; we are delighted to read we were able to meet your expectations of a 5 star city hotel in Santa Cruz de Tenerife. Moreover we are glad you were satisfied with... More

Santa Cruz de la Palma, Spain
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We are still here! Leaving on 30th June. Checked in at lunch time and was greeted by Domingo who relieved us of our luggage. Then fetched two glasses of champagne whilst Salvador took care of the booking and informed us that our room had been upgraded as we were celebrating our anniversary. Our meal that evening from the al la... More

Was this review helpful? Yes 1
Exeter, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My partner and I recently stayed at the Iberostar in Santa Cruz. As it was our first holiday together we spent quite a lot of money and wanted a real luxury experience. Prior to our holiday I contacted Iberostar four or five times using the message service on their website but heard nothing back from them which was a bit... More

Was this review helpful? Yes 3
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Additional Information about Iberostar Grand Hotel Mencey

Address: Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Santa Cruz de Tenerife
Price Range (Based on Average Rates): $
Hotel Class:5 star — Iberostar Grand Hotel Mencey 5*
Reservation Options:
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Also Known As:
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Santa Cruz de Tenerife #1 Romantic Hotel in Santa Cruz de Tenerife #1 Business Hotel in Santa Cruz de Tenerife
Hotel Class
Official Description (provided by the hotel)
Declared a cultural heritage site and completely renovated in 2011, the IBEROSTAR Grand Mencey in Santa Cruz de Tenerife is in a class of its own, not only renowned in the Canary Islands but also throughout all of Spain. An architectural jewel, this hotel combines urban luxury with the modern concepts of VIP guests, Wellness & SPA, business and vacation travel, conventions, the beach, and relaxation. As the epitome of luxury, the magnificent location of this 5-star hotel in the centre of Santa Cruz, its impeccable level of dining, unrivalled service, and undeniable attention to detail in its suites, rooms, lobbies, and gardens invite you to relax and enjoy sweet life of this idyllic CanaryIsland. ... more   less 
Number of rooms
286

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