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IBEROSTAR Grand Hotel Mencey

Certificate of Excellence
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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IBEROSTAR Grand Hotel Mencey
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839 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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Kent
Level Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Mencey has been extensively updated and is a superb hotel that offers comfortable bedrooms, beautiful bathrooms and a great bar that has some beautiful views. With a very simple menu (that could get boring for long stays) the hotel is a must for those visitors wishing to relax away from the madding crowd! The grounds are beautifully laid out... More 

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Berlin, Germany
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very enjoyable time at the hotel. Its location makes a perfect basis to explore the island whether one is on a holiday or a business trip. It is also offers a good pool, nice garden, a great restaurant and bars, so one can have a nice vacation there. The hotel is walking distance from downtown Santa Cruz,... More 

Was this review helpful? Yes 3
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I would absolutely recommend this hotel. The hotel itself is amazing and has a pool area with an section beside it that does food and drink. You can setup a tab for your room and have cold drinks brought to your sun lounger. The staff were great and always really friendly. The room was also fantastic and if you can... More 

Was this review helpful? Yes 2
Lisbon, Portugal
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Probably the nicest hotel at Santa Cruz, with a large lobby, gardens and swimming pool area, quite isolated from the town (however in the middle of the town). Welcome drink has not been served for us (quite unpolite) and wi-fi was really poor. All the rest is five stars.

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Courcelles, Belgium
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Very nice hotel with a lovely garden and outdoor pool. Does the room reflect the number of stars of the hotel? Not really. No power plug next to the desk, poor wifi connection, very few non Spanish tv channels (just 2 English speaking ones out of 50, no French speaking one, a few German ones, that is it), no boiler/coffee... More 

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IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, Thank you very much for choosing to stay at the IBEROSTAR Grand Hotel Mencey during your recent holiday in Tenerife and thank you, as well, for taking the time to write your comments on Tripadvisor. We are sorry to read that our room has not met your expectations. We would like to give all our guests a comfortable... More 

Santa Cruz De Tenerife
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

What an amazing experiance the staff couldn't do enough to make our family holiday the best one we have every had. The facilities are fantastic, with a great gym, pool and other facilities. The food was top class i havent a bad word to say about our holiday away. Definatley booking again next year..

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 3
Santa Cruz De Tenerife
Level Contributor
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had no expectations when booking this rather last minute trip and were more than pleasantly surprised by this hotel. The accommodation was far superior to most hotels I have stayed in and plenty of options to pass the day be it in the spa, gym or one of the excursions on offer within the hotel. The staff were on... More 

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 3
Hove, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Huge rooms, very clean, lovely staff and in the best part of the island. We had a wonderful stay here for my stag-do, the waiters at the bar are phenomenal. Lovely swimming pool with big fluffy towels. I would go out of my way to stay here again if we visited Tenerife again, indeed we will.

Was this review helpful? Yes 1
Europe
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel during an extended holiday on the canary islands. The overall experience was very positive, despite some drawbacks. Positive ---------- * Rooms are very nice and clean * Room service usually even folds your clothes * The breakfast buffet is generous * Dinner was always delicious * There is free champagne upon arrival and departure Negative... More 

Was this review helpful? Yes 5
Sevenoaks District, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second time I been back to this hotel this time for eight nights in April I have to say it was just as good as I remember it fantastic place. As soon as we arrived we was given great treatment with a glass of champagne as we checked in ,the hotel is smart and new but with... More 

Was this review helpful? Yes 2
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