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IBEROSTAR Grand Hotel Mencey

Certificate of Excellence
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Calle Doctor Jose Naveiras, 38, 38004, Santa Cruz de Tenerife, Tenerife, Spain
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1 room 1 adult
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IBEROSTAR Grand Hotel Mencey
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1,124 Reviews from our TripAdvisor Community

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Kingston upon Hull, England, United Kingdom
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is not leisure hotel, it's more of a business hotel...says the manager after we had a few issues with various things....the pool is noisy and there are a lack of sunbeds...only 50, for over 500 guests, people reserving sunbeds with towels first thing in a morning, and the staff just watching them and doing nothing..and keeping them reserved... More 

Helpful?
Thank Phil M
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Phil We want first of all to thank you for taking the time out of your holiday to write this review of IBEROSTAR Grand Hotel Mencey and share it with the worldwide users of Tripadvisor. In our opinion we feel it would be prudent to clarify the type of hotel that you are currently staying in which is a... More 

Edinburgh, United Kingdom
Level Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was booked as our honeymoon destination. We wouldn't normally go for a hotel let alone a 5*. This one however has made me feel really quite relaxed considering. The standards of the facade was 5* for sure and the rooms were lovely, spacious but simple, clean and very comfortable. The staff were friendly and most spoke English to a... More 

Helpful?
Thank katieduk
London, England, United Kingdom
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I took my other half and parents to the Mencey for some winter sun. The room was fantastic, very well appointed, we had a garden view so over looked the pool. The pool and spa were also fantastic. A salt water pool so no nasty chlorine. We were half board and the food was excellent, a different three course set... More 

Helpful?
Thank Thomas C
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Thomas We want to take this opportunity to thank you for choosing IBEROSTAR Grand Hotel Mencey for your recent holiday to Tenerife and for sharing your experience with us and the users of Tripadvisor. We are very grateful for the complimentary description of the room we accommodated you in during your stay. It is our goal as an IBEROSTAR... More 

Prague, Czech Republic
Level Contributor
61 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 1 week ago

Friendly hotel near downtown. Spacious and clean rooms. Generally, it is hard there to find any negative experience. Friendly staff, good breakfast, nice pool area, convenient underground parking. But we were really unsatisfied with very bad WiFi - totally unusable in room 95. Also, cold (hot) meal for dinner was a problem for us (even after our warning when we... More 

Helpful?
Thank metropolisPRG
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest Firstly we want to thank you for choosing IBEROSTAR Grand Hotel Mencey for your recent holiday to Tenerife and for sharing your experience with us and the readers of Tripadvisor. It has been most surprising to read of your disappointment with the free WIFI service we provided you during your time with us as it does not reflect... More 

Falkirk
Level Contributor
118 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 1 week ago

We were pleased with our choice of Santa Cruz de Tenerife and the Grand Hotel Mencey.   The city is compact and interesting.  There is a sense of being somewhere where a world apart from tourism exists; there is good shopping, noteworthy architecture, attractive gardens and Links to other places including Costa Adeje etc if you crave the tourist beaches.... More 

Helpful?
Thank sakiScotland
London, United Kingdom
Level Contributor
100 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 1 week ago

Second trip to Hotel Mencey and another good one. Smaller room this time over looking the gardens but much more peaceful and very pleasant to be woken up by bird song. This hotel is very understated and everyone goes about their duties in a quiet confident manner. Good breakfast although an omlette/egg station would be a nice addition bringing the... More 

Review collected in partnership with Iberostar

Helpful?
1 Thank Chappers64
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest We want to express our appreciation for the time you took to review your most recent stay with us at IBEROSTAR Grand Hotel Mencey, for sharing it with the users of Tripadvisor and also for the loyalty you have shown us by returning to our hotel. It has been great to read that you noticed some of the... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for a week. Beautiful hotel, clean and well appointed. Staff were brilliant also, and helped us out with our dodgy spanish. We can't wait for our next visit. Prices in the bar and restaurant were very reasonable. Pool and spa were very relaxing, no annoying children!

Helpful?
1 Thank Philip R
Lancaster, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We have just returned from a lovely week at this fabulous hotel . 21st January to 28th January We were both absolutely delighted at the style, luxury, care and consideration of the staff and in particular the quality manager Mr Ansoleaga for his courtesy and assistance. This is a large traditional style hotel but renovated in modern detail. Our superior... More 

Helpful?
1 Thank woodcreations
Cambridge, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed there for three days and had amazing experience. The hotel is big, beautiful, clean. The staff was very nice and always helpful. The food was fantastic. 5-star hotel throughout. We will definitely be back!

Helpful?
3 Thank Dawid J
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, It has been a pleasure to welcome you in our IBEROSTAR Grand Hotel Mencey and we sincerely thank you for your wonderful review of your stay. We are thrilled you had an amazing experience and that our hotel and staff were able to meet all your holiday needs and wishes. Moreover, the passion for gastronomy being one of... More 

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