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IBEROSTAR Grand Hotel Mencey

Certificate of Excellence
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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1 room 1 guest
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920 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
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Dundee, Scotland, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

A warm and freindly welcome when you arrive at this hotel. Offered champagne as a welcoming drink and then feeling lucky as we were upgraded to a junior suite. Now this was being spoiled. We have nothing but praise for the staff in this hotel as they could not do enough for you. The spa was something else as we... More 

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Corby
1 review
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from spending a week at this hotel. We have nothing but positives for the hotel. The staff were all fantastic particularly the pool attendant he was excellent, he kept the pool area spotless he attended to all the guests needs and his efforts stood out for us. We didn't eat at the hotel often as we... More 

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Market Harborough, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

+ Beautiful styled hotel in great location in the capital in Santa Cruz, great rooms and facilities, gym, pool, gardens etc - The food on the half board package was odd, a buffet for the starter and desert and a choice of mains from the menu, the quality of the food was inconsistent, some days great some days poor -... More 

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Paris, France
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a perfect break in Santa Cruz. Our room was big beautiful and clean. The breakfast was delicious and the staff very welcoming and friendly. Excellent pool and SPA. I got a super pedicure and a super treatment eye area contour

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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

Hello, We stayed for 6 nights at Iberostar Mencey. All of the staff are very welcoming, the reception staff all speak english as well as spanish which is a great. Upon arrival we were offered a free complementary drink which is very thoughtful as many guests have travelled great distances for their holiday to tenerife. Cleaning and dining staff always... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago NEW

I don't normally write a review regarding my family holidays abroad but after staying at this lovely hotel I felt I had to. We have guys returned from a week HB stay and the whole family thoroughly enjoyed ourselves. We were welcomed at reception by friendly staff, given a glass of bubbly and allowed to access to our rooms earlier... More 

Review collected in partnership with Iberostar

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Bourne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Couldn't fault the service. Received a room upgrade to a junior suite as the hotel was full. Glasses of Cava on arrival and a very warm welcome. Restaurant by the pool was very good and pool area generally very relaxing. Breakfast buffet had everything you needed including more breakfast cava! The only downside was location. A car is recommended and... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Paris, France
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

The historical palace of Santa Cruz renovated and modernized with excellent taste and offering high quality services. Well situated in the city on the ramblas, a nice and peaceful garden with a good size swimming pool (overcrowed by children but ok ;- ) and a very large spa. The best breakfast Spanish buffet I've tasted ever. Very good bed, quiet... More 

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London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nothing much new to write to what's already been said. From check in to check out it was all a smooth process. Rooms are fab with some stunning views. Only criticism was no tea making facility in the room and when I ordered room service I was brought a tiny cup with a small amount of hot water and no... More 

Was this review helpful? Yes 1
Haría, Canarias, Spain
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a fabulous location, just off the Ramblas, and from the front door, you cross the road to a beautiful park you can walk through into town. Check-in was an issue - we arrived early, and wanted to drop the bags and get some lunch, to check in later, but initially the receptionist insisted the room might... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
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