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IBEROSTAR Grand Hotel Mencey

Certificate of Excellence
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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1 room 1 guest
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IBEROSTAR Grand Hotel Mencey
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913 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

Hello, We stayed for 6 nights at Iberostar Mencey. All of the staff are very welcoming, the reception staff all speak english as well as spanish which is a great. Upon arrival we were offered a free complementary drink which is very thoughtful as many guests have travelled great distances for their holiday to tenerife. Cleaning and dining staff always... More 

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A TripAdvisor Member
5 of 5 stars Reviewed 4 days ago NEW

I don't normally write a review regarding my family holidays abroad but after staying at this lovely hotel I felt I had to. We have guys returned from a week HB stay and the whole family thoroughly enjoyed ourselves. We were welcomed at reception by friendly staff, given a glass of bubbly and allowed to access to our rooms earlier... More 

Review collected in partnership with Iberostar

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Bourne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Couldn't fault the service. Received a room upgrade to a junior suite as the hotel was full. Glasses of Cava on arrival and a very warm welcome. Restaurant by the pool was very good and pool area generally very relaxing. Breakfast buffet had everything you needed including more breakfast cava! The only downside was location. A car is recommended and... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Paris, France
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 1 week ago

The historical palace of Santa Cruz renovated and modernized with excellent taste and offering high quality services. Well situated in the city on the ramblas, a nice and peaceful garden with a good size swimming pool (overcrowed by children but ok ;- ) and a very large spa. The best breakfast Spanish buffet I've tasted ever. Very good bed, quiet... More 

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London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nothing much new to write to what's already been said. From check in to check out it was all a smooth process. Rooms are fab with some stunning views. Only criticism was no tea making facility in the room and when I ordered room service I was brought a tiny cup with a small amount of hot water and no... More 

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Haría, Canarias, Spain
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a fabulous location, just off the Ramblas, and from the front door, you cross the road to a beautiful park you can walk through into town. Check-in was an issue - we arrived early, and wanted to drop the bags and get some lunch, to check in later, but initially the receptionist insisted the room might... More 

Review collected in partnership with Iberostar

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Kotinthos
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good atmosphere, good service, best breakfast, beautiful spa, delicious pool bar dinner, beautiful view of the room, i would definitely come again of I would choose iberostar in an other vacation

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Bradford, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Have just checked out having spent 6 really chilled out nights in this lovely hotel. From the moment we arrived the staff were so attentive and that hasn't stopped ... The Hotel is beautiful ... A really clever blend of old world charm and contemporary accommodation ... The renovation is sympathetic and very well executed. The spa is fabulous, the... More 

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Los Angeles, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed in many, many hotels all over the world, from zero stars to five star hotels. No stars, five stars I just need a bed. Well, Mencey is making me rethink my outlook. I was tempted to forgo a day of exploring Santa Cruz de Tenerife just so I could enjoy the hotel. I didn't but just the fact... More 

Was this review helpful? Yes 2
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A clean high quality hotel with professional staff at a nice area in Santa Cruz. Nice pool area, casino on the lower floor and great breakfast. Elegant rooms with nice view and great bathroom/shower. Special mention to be given on the very comfortable beds. Close walking to city center, next to a great park.

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Basic Standard Room with City View (41)
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Double Superior Room with View of Garden (48)
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