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IBEROSTAR Grand Hotel Mencey

Certificate of Excellence
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife, Spain
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IBEROSTAR Grand Hotel Mencey
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875 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Finland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I stayed in this hotel over three weeks, here are some experiences: Positive: - Very clean - Peaceful - Breakfast is ok - Nice changing flowers and interior - Maria is a wonderful person at the dinner staff, give her a raise. Some of the staff are very nice and smile to you. Negative: - Check in desk Upon arriving... More 

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Level Contributor
5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Well where to start. The hotel is really beautiful and the staff very friendly and helpful. The only comment which is for me negative is that the evening buffet is 37€ which I think is really over priced for what is on offer. Everything else was absolute perfection. Rooms are superb. Every bit 5 star, except for me I felt... More 

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Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I really liked my stay here. The hotel is very beautiful and pleasant. Staff was friendly and helpful, especially at the pool. I really liked the pool, not too crowded and clean. The breakfast buffet was great. Unfortunately I did not have time to try the spa/fitness facilities. Location is fine, it's not right in the centre, but it's a... More 

Was this review helpful? Yes 1
cleveland England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just back from a one weeks holiday and, from start to finish all the staff couldn't do enough for us.Will definitely be visiting again.Food was excellent from breakfast to evening meals,a bit pricey but worth it.There's lots of lovely places to eat within walking distance.Thanks again for a excellent stay see you again soon.

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Guest, Thank you for reviewing your recent stay at our IBEROSTAR Grand Hotel Mencey. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Moreover, the passion for gastronomy being one of the prime pillars of our company, we greatly appreciate your praising comments on our... More 

Hamburg, Germany
4 of 5 stars Reviewed 5 days ago NEW

We stayed for 11 days at this hotel. Overall, we were very pleased. We had a room with a view of the mountains and the harbor and luckily not the court. You would think the court is quite, but not with the ongoing events at the hotel(graduation, pool party with DJ etc.) during the summer. The rooms are clean and... More 

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Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Looks very classy when you enter the lobby and all the facilities of the hotel are very good too. Can't say the room offers a 5 stars hotel service, and the meals are fairly expensive. The booking itself is fairly cheap though for a hotel that claims to be a 5 stars hotel. Pretty central location.

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Oh my days :)) dont know where to start :) this hotel is 5 star alright:)) from the first step into hotel u can feel and see the luxury and attention to detail. Very friendly and helpful staff:) very clean and modern rooms :) the pool outside and the bar - well u can easily live there :)) all to... More 

Was this review helpful? Yes 1
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the hotel to stay in when in Santa Cruz. Lovely rooms, clean and elegant. Faboulos garden and poolarea. Nice terrace bar with a relaxed atmosphere, Delicious breakfast. Good service (better in winter then summertime). Well worth a visit!

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed in Room 211 for 1 week. Positive points: Large size, standard room over looking the court yard. Rooms are all white which adds to the sense of style oozing throughout the hotel and this reflects the clean living and modernity of the city and the culture. Star gazing talk was wonderful. The hotel still manages to retain 1920s art... More 

Was this review helpful? Yes 4
Guernsey, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

3 nights here in a suite, luxury stay in lovely surroundings in a hidden gem of a city. Nice room , big balcony over the lovely gardens. Can't fault it really. Good staff , very helpful. A MASSIVE mention and thank you to Christina who totally gets customer service , was brilliant and ultra professional. We'll be back. Nice spa... More 

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IberostarHoteles, Quality Manager at IBEROSTAR Grand Hotel Mencey, responded to this review

Dear Richard, Thank you for the great review of your recent stay at our IBEROSTAR Grand Hotel Mencey. We are glad that you enjoyed your stay and certainly agree that our wonderful staff play a key role to our guests' experience. Our team works very hard to ensure that we deliver a high standard of service and a warm, memorable... More 

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