We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 81 Puerto de la Cruz hotels

Hotasa Puerto Resort Bonanza Palace

C/ Acevinos, 8, 38400 Puerto de la Cruz, Tenerife, Spain
Hotel amenities
Save Saved
You added Hotasa Puerto Resort Bonanza Palace to your Saves list
Hotasa Puerto Resort Bonanza Palace
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
67%
Ranked #55 of 81 hotels in Puerto de la Cruz
A recent review
5 of 5 stars Reviewed July 10, 2014
Adam S
  • Overview
  • Reviews (52)
  • Photos (11)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (8)
  • Location
  • More
Write a Review

52 people have reviewed this hotel

Traveler rating
    7
    27
    5
    8
    5
See reviews for
12
27
4
1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Cambridgeshire, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

We purposely booked this hotel as it advertised lots of activities for children (dor various ages - which it had!!). However, the swimming pool was another story...... The children are not allowed to play ball, have floats (including rings / arm bands for small kids) or other inflatables. This seemed ridiculous as the rules were being enforced even when only... More

Was this review helpful? Yes
Selby, United Kingdom
1 review
2 of 5 stars Reviewed July 24, 2014

On our arrival to this resort it was a mix up which hotel to check into . The Bonanza Palace is one of three sister hotels . The driver just unloaded our luggage and pointed at one of the hotels ..... after our wait we were at the wrong hotel . On checking in we were given our room which... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

Currently on holiday now I am staying in the bonanza palace hotel and went all inclusive and must say I don't know what everyone is angry at! Food great wide range of food to choose from great drinks, and loads of spirits to choose from only fault would be rooms need modernised but other than that I would 100% recommend,... More

Was this review helpful? Yes 1
Contributor
14 reviews 14 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 9, 2014

Bonanza Palace has to be the worst hotel I've ever stayed at. On arrival I checked in and was given room 1544 in the Bonanza Palace and Palace it wasnt. The bathroom was so small the shower was behind the door and I had to get in the shower and then open the door to let the steam out, which... More

Was this review helpful? Yes
Nottingham, United Kingdom
1 review
2 of 5 stars Reviewed March 10, 2014 via mobile

Went over Christmas to this resort/hotel, didn't enjoy it at all, beds were rock solid!! Had to go to reception to ask them to change the beds as I had springs sticking in my back! When they changed the bed they changed the wrong one! So had to call them again then they did it right! The bars in the... More

Was this review helpful? Yes
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 21, 2014

Great room with pool view well worth the upgrade, We had booked all inclusive and I cannot fault the food or the staff in the restaurant. This hotel is part of a group of three and we were able to use the restaurants in all of them. The drinks regime was a little haphazard as we were expected to help... More

Was this review helpful? Yes
DERBYSHIRE
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed January 7, 2014

Wanted a lively,action packed/plenty to see and do holiday.Told Puerto Hotasa the place, therefore booked.WRONG....... Dropped off at Canarife, told staying nextdoor at Bonanza (no AI bar or reception in this hotel!!! - ridiculous)had to use other 2 sister hotels. Breakfast and tea was at Bonanza, dinnertime over the road at Interpalace.CONFUSING !!!!! Staff rude,unhelpful and ignorant. Felt a 2nd... More

Was this review helpful? Yes
Wrexham
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 28, 2013

I recently stayed here on a late deal on my own for 4 days. But apprehensive after reading the reviews but very pleasantly surprised. Impressive reception area and lovely room, view not too good but lovely size balcony which had the sun late afternoon. Was bed and breakfast and the choice each morning was excellent, best I have seen for... More

Was this review helpful? Yes
Leicester
Contributor
11 reviews 11 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 31, 2013

We visited in mid Oct for 1 x week All inclusive with our 2 x young children. I've read some recent negative reviews so this may add balance. The room was spacious & clean & the pool areas were clean, tidy & in good order. I saw one of the lifeguards regularly 'patrol' the areas picking up what little items... More

Was this review helpful? Yes 1
Cardiff, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 26, 2013 via mobile

Where do I start........ They advertise this as a 4 star hotel, not a chance The rooms are spacious but dated, thenTV has 1 British channel that doesn't tune in ..... 20 euros if you want more channels The double bed was 2 singles pushed together but were about 3 inches different in height (so now cuddles for the wife)... More

Was this review helpful? Yes 3
Owners: What's your side of the story?
If you own or manage Hotasa Puerto Resort Bonanza Palace, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hotasa Puerto Resort Bonanza Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotasa Puerto Resort Bonanza Palace

Address: C/ Acevinos, 8, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Reservation Options:
TripAdvisor is proud to partner with Otel so you can book your Hotasa Puerto Resort Bonanza Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotasa Puerto Resort Bonanza Palace Hotel Puerto De La Cruz
Hotasa Puerto Resort Bonanza Palace Tenerife/Puerto De La Cruz

11 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (12)
Viewed
Room/suite (2)
Viewed
View from room (2)
Viewed
Pool/beach area (1)
Viewed
Dining (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Puerto de la Cruz with
any amenities

Amenities

Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool
Number of rooms
180

Questions & Answers

Questions? Get answers from Hotasa Puerto Resort Bonanza Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer