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Casa del Sol

C/ Finlandia 4 - San Franciso, 38400 Puerto de la Cruz, Tenerife, Spain
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1 room 1 adult
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67 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

We were looking for basic accommodation, turned up without booking, gave us large room with good view & balcony for 45eur. Small kitchen was good to have, hotel feels generally tired and staff seem to just do the minimum. It seemed clean in the room, but then we found the cockroach in the room near the door, so maybe not... More 

Helpful?
1 Thank awl1993
Nottingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

We have recently returned from this hotel and to be honest we were not expecting a lot for the price paid. However we were pleasantly surprised with the quality of the rooms, they were very clean spacious and a great balcony. The reception staff were friendly as were the housekeeping staff. The hill up to the hotel is not for... More 

Helpful?
1 Thank Nikki D
Qmanagerservice, Director de Relaciones con Clientes at Casa del Sol, responded to this review

Dear Customer We are delighted that your experience was satisfactory. We hope to see you soon. We note your observations to continue our improvement process Yours faithfully More 

London, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Our first impressions were not good. We arrived late evening so it was dark and the surrounding area initially looked a bit run down and out of the way. We missed dinner so had a meal elsewhere. We were also unaware of the fact that we would be transferred to another hotel for evening meals which was not ideal. food... More 

Helpful?
Thank James B
Qmanagerservice, Director de Relaciones con Clientes at Casa del Sol, responded to this review

Dear Customer We are delighted that your experience was satisfactory. We hope to see you soon. Yours faithfully More 

Cardiff, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Holiday booked 21 Dec to 5 Jan, details provided stated breakfast 8-10am, lunch 1-3pm dinner 7-9.30pm lounge bar/pool bar 10am-11.30pm. We were told that only the pool bar was open 12am-3pm and that we would be bussed to another hotel for our evening meal. We were sent to the La Carabela and the food was terrible, after a week we... More 

Helpful?
Thank fleabagshelly
Qmanagerservice, Director de Relaciones con Clientes at Casa del Sol, responded to this review

Dear Customer. We note your comments to analyze what happened. We regret that your experience has not fulfilled expectations. Yours faithfully More 

Travelers are raving about these Puerto de la Cruz hotels

Jyvaskyla, Finland
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed December 11, 2015

An average hotel away from the noise of the city so sleep quality was really good. The staff is very friendly and the rooms were clean and they were cleaned daily. The athomsphere and the rooms are bit outdated and could use some renovation soonish. We were using the h otel mainly as a place to sleep and it did... More 

Helpful?
Thank PTR2014
Qmanagerservice, Director de Relaciones con Clientes at Casa del Sol, responded to this review

Dear Customer We are glad that your stay was successful. We are making renovations in furniture so on your next visit you can see the changes. Yours faithfully More 

London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed October 4, 2015

For a comparison for this hotel,Think old fashioned English Travelodge meets Spanish hotel with a very tiny Kitchenette, lovely pool which is wheelchair accessible with very Kind and friendly and helpful staff. The rooms were spotlessly clean and the cleaning staff were very polite and lovely, working very hard to make us all comfortable... The rooms also have free internet... More 

Helpful?
1 Thank Helen_Jacob
Qmanagerservice, Director de Relaciones con Clientes at Casa del Sol, responded to this review

Dear Customer. Thank you for submitting your opinions. There was a problem with the hot water boiler during your stay but is already solved so we apologize. Your feedback helps us to continue our improvement process. We hope to see you again. More 

Madrid
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 21, 2015

Nice room,Clean, beautiful views from the balcony, cleaners everyday. We been here for 10 days. The swimming pool area was big enough, clean, safe. The worse...be able to get to the hotel after the tremendous hill...But apart from this, I would definitely return.

Helpful?
5 Thank Cristina G
Qmanagerservice, Director de Relaciones Públicas at Casa del Sol, responded to this review
Google Translation

Estimada Cristina, Gracias por compartir su opinión sobre nosotros en Tripadvisor, nos satisface saber que disfrutó de su estancia y... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 10, 2015

Very clean room and clean beds. Cleaned everyday by cleaners. Very helpful staff, nice breakfast, decent swimming pool, and a brilliant location. 10 mins walk from the downtown, and its safe too. One down-side is the wifi

Helpful?
4 Thank Muhammad A
Qmanagerservice, Director de Relaciones Públicas at Casa del Sol, responded to this review

Dear Muhammad, Thank you for sharing your experience with us in Tripadvisor. We're pleased to hear that you enjoy your stay with us. Regarding the Wifi, we are currently installing a new system, so on your next visit you will see a significant improvement. Hope to see you soon. Kind regards. More 

Glasgow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 6, 2015

We got moved to this hotel as the original one we booked had over booked ( Casablanca ) the hotel was OK the staff was really helpful thought the food was good it was only 5 Euros for a buffet breakfast which was good value only downside is there's no entertainment at night that's prob down to it being catered... More 

Helpful?
3 Thank runrig37
Qmanagerservice, Director de Relaciones Públicas at Casa del Sol, responded to this review
Google Translation

Estimado cliente, Agradecemos sus comentarios pues nos permiten mejorar nuestros servicios. Ciertamente nuestro establecimiento cuida de la tranquilidad de nuestros... More 

Ryde, United Kingdom
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 9, 2015

We spent 14 nights here 21.02.15 - 07.03.15, the large room was very clean and the furniture basic and a bit scruffy. Previous occupants had scored their names in the drawers. The bathroom was clean and a good size with clean towels daily and sheets changed Wednesdays and Saturdays. The kitchenette had a 2 ring hob, under counter fridge which... More 

Helpful?
5 Thank 10Wdaisy
Qmanagerservice, Director de Relaciones Públicas at Casa del Sol, responded to this review
Google Translation

Estimado cliente, Agradecemos nos haya dado su opinión, y le informamos que en la actualidad estamos llevando a cabo el... More 

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