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Interpalace by Blue Sea

Calle Acevino, 21, 38400 Puerto de la Cruz, Tenerife, Spain
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Interpalace by Blue Sea
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Interpalace by Blue Sea
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645 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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orkney
Top Contributor
74 reviews 74 reviews
17 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

have deducted one star overall for having a slops trolly in the dining area ,waiters scrap plates into a bucket ,pile up plates and throw cutlery on trolly , have not seen this done since school meals in the 60s . otherwise a nice clean hotel ,good food

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Loughton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice hotel, close to lots of restaurants and bars and good quality shops. Went all inclusive which was about £20.00 each and I think we got that back in the first day !! The amount of food at mealtimes was staggering and all of good quality. Beer, spirits and coffees etc. available all the time. Friendly staff and although our... More 

Was this review helpful? Yes 1
Dublin, Ireland
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I feel for the people who work in hotels like this! My recent experience suggests that behind the reception desk, hovering over the clerks and receptionists, is an army of “suits”, accountants who have little to contribute but whose task is to cut costs so as to sweat out profits for the shareholders. This is very much the case for... More 

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Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, First and foremost we would like to thank you for making the Hotel Interpalace by Blue Sea your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We would like to apologise for any inconvenience you may have endured during your stay with us. Please be... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 10, 2015

Just return from an all inc break Food excellent spoiled for choice at all meals. Plenty to drink with a good selection Although spirits were only 25 proof at poolside bar .room was ok clean hotel nice carpets a bit threadbare in places but for the price of break who cares

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear Mr. John H, We are truly pleased that you have enjoyed with us and our hotel met your expectations. As you have noticed, the hotel is well taken care of. We do constant maintenance always trying to improve our facilities as well as our rooms to keep the standards of quality of a 4 star hotel. Best regards. I.A More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 6, 2015

This is the worse holidays I ever had . First I suppose to have superior room( not even mention sea view which is not even possible from this hotel )! Old hotels, staff very unhelpful in reception as they say no or sorry to everything you ask . Not impossible to change your too if you don't like it ,... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have during your stay and we are truly sorry that our service did not meet your expectations. We always work aiming towards the customer's satisfaction. You should have communicated your dissapointment and our guest service department would have done anything to try and solve the problem on the... More 

Travelers are raving about these Puerto de la Cruz hotels

Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 6, 2015

The hotel seemed like its peak time was in the 1980s so it looked a little worn-down but it was clean and tidy. The food was good but the 'help yourself' drinks were a let down. Even in the evening there was only a small selection of cocktails available and they were not freshly made. The hotel is DEFINITELY for... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear TR, We would like to thank you for taking the time to send your feedback, that has been forwarded to the appropriate department for their consideration in order to avoid this sort of situations from happening in the future. We are truly sorry that the impression of the staff members has not been the most pleasant one, but I... More 

Doncaster, England, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 3, 2015

Well it's a sad fact that hotels often report themselves as being 4* when they would struggle to get 3. Food. Ok if you like substandard food swimming in grease and sloppily prepared. The selection was poor and from what my family of 7 tried it was very bland and in some cases we refused to eat it. The pool.... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have during your stay and we are truly sorry that our service did not meet your expectations. We always work aiming towards the customer's satisfaction. You should have communicated your dissapointment and our guest service department would have done anything to try and solve the problem on the... More 

2 reviews
3 of 5 stars Reviewed March 31, 2015

This hotel is shown as a 4* but I would probably give it a 3 as it isn't much different to many 3* hotels I've stayed in. The few differences are it has a bath tab rather than a shower and a balcony. You have to pay for TV and Wifi in your room. Apart from that the hotel is... More 

Review collected in partnership with this hotel

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Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We are glad that you enjoyed the food and the view of the sea.We would like to apologise for any inconvenience you may have endured during your stay with us. We hope to welcome you in the near future to make sure you have a wonderful stay in our hotel.Sincerely, More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 22, 2015

To name a few brief issues; There was a technique to opening our door which we had the maintenance guy out twice to fix. My bed sheets had stains on them white stains as well which crumbled of to my horror. The electrics blew so I had to get my partner to try sort it because took 20 mins+ for... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

The hotel is only 1,5km away from the centre and is on a 15 minute walking distance to the shops and the beach, the hotel also offers a complementary shuttle for your total comfort. You should have told us your special requests we would have been more than happy to offer you anything according to your needs and liking. The... More 

Blackpool, United Kingdom
Contributor
16 reviews 16 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 21, 2015

We stayed at this hotel as it was on the internet at an astonishingly low price.We decided that at£50.00 for the two of us,it was just pot luck how good it would be.Having eventually finding it because of very obscure directions, our room was massive.As it was late afternoon before we could check in we made the most of our... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We would like to thank you for making the Hotel Interpalace by Blue Sea your destination of choice for your vacation. We are truly pleased that the food and also the drinks met your expectations. We hope to welcome you in the near future to make sure you have a wonderful stay in our hotel. Sincerely, More 

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