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Interpalace by Blue Sea

Calle Acevino, 21, 38400 Puerto de la Cruz, Tenerife, Spain
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Interpalace by Blue Sea
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Interpalace by Blue Sea
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641 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just return from an all inc break Food excellent spoiled for choice at all meals. Plenty to drink with a good selection Although spirits were only 25 proof at poolside bar .room was ok clean hotel nice carpets a bit threadbare in places but for the price of break who cares

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear Mr. John H, We are truly pleased that you have enjoyed with us and our hotel met your expectations. As you have noticed, the hotel is well taken care of. We do constant maintenance always trying to improve our facilities as well as our rooms to keep the standards of quality of a 4 star hotel. Best regards. I.A More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is the worse holidays I ever had . First I suppose to have superior room( not even mention sea view which is not even possible from this hotel )! Old hotels, staff very unhelpful in reception as they say no or sorry to everything you ask . Not impossible to change your too if you don't like it ,... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have during your stay and we are truly sorry that our service did not meet your expectations. We always work aiming towards the customer's satisfaction. You should have communicated your dissapointment and our guest service department would have done anything to try and solve the problem on the... More 

Birmingham, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

The hotel seemed like its peak time was in the 1980s so it looked a little worn-down but it was clean and tidy. The food was good but the 'help yourself' drinks were a let down. Even in the evening there was only a small selection of cocktails available and they were not freshly made. The hotel is DEFINITELY for... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear TR, We would like to thank you for taking the time to send your feedback, that has been forwarded to the appropriate department for their consideration in order to avoid this sort of situations from happening in the future. We are truly sorry that the impression of the staff members has not been the most pleasant one, but I... More 

Doncaster, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Well it's a sad fact that hotels often report themselves as being 4* when they would struggle to get 3. Food. Ok if you like substandard food swimming in grease and sloppily prepared. The selection was poor and from what my family of 7 tried it was very bland and in some cases we refused to eat it. The pool.... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have during your stay and we are truly sorry that our service did not meet your expectations. We always work aiming towards the customer's satisfaction. You should have communicated your dissapointment and our guest service department would have done anything to try and solve the problem on the... More 

2 reviews
3 of 5 stars Reviewed 3 weeks ago

This hotel is shown as a 4* but I would probably give it a 3 as it isn't much different to many 3* hotels I've stayed in. The few differences are it has a bath tab rather than a shower and a balcony. You have to pay for TV and Wifi in your room. Apart from that the hotel is... More 

Review collected in partnership with this hotel

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Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We are glad that you enjoyed the food and the view of the sea.We would like to apologise for any inconvenience you may have endured during your stay with us. We hope to welcome you in the near future to make sure you have a wonderful stay in our hotel.Sincerely, More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 5 weeks ago

To name a few brief issues; There was a technique to opening our door which we had the maintenance guy out twice to fix. My bed sheets had stains on them white stains as well which crumbled of to my horror. The electrics blew so I had to get my partner to try sort it because took 20 mins+ for... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

The hotel is only 1,5km away from the centre and is on a 15 minute walking distance to the shops and the beach, the hotel also offers a complementary shuttle for your total comfort. You should have told us your special requests we would have been more than happy to offer you anything according to your needs and liking. The... More 

Blackpool, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 21, 2015

We stayed at this hotel as it was on the internet at an astonishingly low price.We decided that at£50.00 for the two of us,it was just pot luck how good it would be.Having eventually finding it because of very obscure directions, our room was massive.As it was late afternoon before we could check in we made the most of our... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We would like to thank you for making the Hotel Interpalace by Blue Sea your destination of choice for your vacation. We are truly pleased that the food and also the drinks met your expectations. We hope to welcome you in the near future to make sure you have a wonderful stay in our hotel. Sincerely, More 

Arboleas
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed March 5, 2015

My friend & I have just returned (last night) from this hotel. Its definitely not a four star, don't go expecting four star treatment. It is ready for a make over. It is clean and the food is excellent. We had 'all inclusive' and we couldn't fault it. The drinks are not watered down as some people stated. We saw... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones con Clientes at Interpalace by Blue Sea, responded to this review

Dear Guest, First of all we want to thank you for choosing the Hotel Blue Sea Interpalace as a holiday destination and for sharing your comments on the website of tripadvisor. We greatly appreciate your compliments about our hotel and its staff. We always try to make sure that the stay of our clients is characterized by providing both excellent... More 

Chester, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2015

We had actually booked a different hotel for our stay in Tenerife, but just 2 days before we were due to fly we had a phone call to say that our booking had been messed up (not due to the hotel) and we had been switched to stay at this hotel, and upgraded to all inclusive to compensate for the... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have endured during your stay with us Please be aware that customers’ comments are of great value to improve the quality of the services offered by our company and therefore we hope to have you back in the near future to make sure you have a wonderful stay... More 

Sheffield, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2015 via mobile

After reading trip advisor reviews we wondered if we'd made a mistake with our internet package booking. Yes the hotel is a little dated, but so is the majority of Puert de la cruz? We arrived late and were quickly sorted by the helpful reception staff so that were able to get our evening meal. Our room was clean and... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Interpalace by Blue Sea, responded to this review

Dear customer, We are truly pleased that you have enjoyed with us and that our hotel met your expectations. Your kind words are a great motivation for all of our staff, is a pleasure to have suff positive feedback that we share as a reason to keep working towards the customer's satisfaction. We hope to welcome you in the near... More 

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