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Gran Hotel Turquesa Playa

Calle Antonio Ruiz Alvarez, 7, 38400 Puerto de la Cruz, Tenerife, Spain
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1 room 1 adult
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Gran Hotel Turquesa Playa
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612 Reviews from our TripAdvisor Community

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Dublin
2 reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Well appointed hotel, good location and spacious/comfortable rooms but food is buffet style and it is like eating in a mainline station - literally hundreds of people milling about the entire time in a cavernous dining room. This makes for a very inexpensive stay but it is not everybody's cup of tea - certainly not for my wife and I... More 

Helpful?
Thank OuncelD6
King's Lynn, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Hotel is in a nice location not far from town, beach, Loro park. The hotel needs refurbishment bad, hall looks nice , but as soon as you walk in the room you fell unsafe ;( our room window curtains had big holes in them, clothes cabinet was broken as well, everything is old fashioned . Pool floor next to the... More 

Helpful?
1 Thank PauliusImbrasas
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. We regret for the inconvenience during your stay. As informed in previous opinions, the hotel is working on renewing part of its facilities, and that also includes the rooms. Soon we will begin with them. Regardin the wifi, there are certain parts of the hotel in which the signal can not be received clearly. Anyway, if you don't... More 

Travelers are raving about these Puerto de la Cruz hotels

Dundalk, Ireland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in this hotel with The Travel Department From Oct. 27th to 3rd Nov. Staff at reception very helpful and always ready to assist you. Staff in the restaurant always smiling and very obliging. The cleaning staff were also very pleasent and always greeted you with a smile. The rooms were spacious, basic and very clean. The beds were firm,... More 

Helpful?
3 Thank EileenJ3010
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thanks for visiting us, and for such a kind review. Reviews like yours encourage us to continue working to improve every day. We hope to see you soon in our hotel. Best regards More 

York, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here over New Year 2016. The hotel was okay, we have been to Puerto de la Cruz seven times now over the winter period, always staying in different hotels, and they all seem pretty tired and dated, and this one was no exception. The main reception area was pretty grand and impressive, but the room that we were... More 

Helpful?
2 Thank Mollysdad55
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. We regret that certain details of the Buffet were not satisfactory, and our apologies for the issue at New Year`s Eve. We sure will improve with your suggestions and opinions. Thank you for your visit and best regards. More 

Barnsley, United Kingdom
Level Contributor
118 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed January 6, 2016

Went here for Christmas. The room was spacious and clean, the bedding was spotless and changed twice in the 10 days we were there, the room was cleaned everyday. There was plenty of choice of food at breakfast, lunch and dinner. All the staff work very hard and are always pleasant. The pool area is spacious, the only problem we... More 

Helpful?
1 Thank home40
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. We´ll take note of your comments, and we regret that there have been some aspects of your stay that have not been satisfactory. It is our intention to improve day by day with the suggestions and comments that our clients make us. Thanks for your visit, and best regards More 

Huddersfield, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed January 5, 2016 via mobile

Nice rooms Nice food but a lot of pork Paying for towels and WIFI a pain ..the pool was pleasant but the rule about not reserving a towel is not enforced and should be We asked for easy access to the lifts and got it Really clean throughout and close enough to the beach (a small hill) Would go again

Review collected in partnership with ASUS 7 Stub App Tablet

Helpful?
Thank Lisa G
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. We ara glad that your stay was pleasant and satisfactory. In any case we will take note of your remarks, which always help us to improve. Thank you for your opinion. More 

Leeds, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 2, 2016

If anyone is thinking of going to this hotel then go!! There was nothing to complain about in my mind. The room, location, cleanliness, service, value for money was all that we would want from a hotel at the price we could afford. We had chosen this hotel as a substitute for a holiday we had booked for Christmas in... More 

Helpful?
2 Thank Lesley O
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thanks for visiting us, and for such a kind review. Reviews like yours encourage us to continue working to improve every day. Kind regards. More 

Dundalk, Ireland
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed December 15, 2015

We loved our room. It had a great big terrace, a huge bathroom with a very efficient shower and plenty of storage space Cleaning staff were super efficient Security safe was just 15 euro for the week. . The WIFI wasn't a big issue for us. The cafe/bar across the quiet street has a few obliging waiters who'll set it... More 

Helpful?
2 Thank eileen m
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thank you for this nice review, and also for the books you left here. Im sure other english guests will be grateful. Since last week you can see, in our Facebook page, a video and some photographs of all the Christmas decorations in our hotel. I hope it pleases you. Have a happy Christmas time, and hope to... More 

Caernarfon, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 13, 2015

After the reviews i have read about this hotel we went with very little expectation!i can now say some of the reviews are not quite fair.The food is more spanish style buffet with plenty to choose from every night.At the amount of people are coming through their door i understand the staff were tired but still plesent especially when trying... More 

Helpful?
1 Thank ana n
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thank you for your review. We´ll try to improve on these points you mentioned, and reach your expectations in your next visit. Best regards, and have a nice Christmas time. More 

Cavan, Ireland
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 11, 2015

the Hotel Turquesa my husband and i were very pleased with the lovely hotel, so nice to see it dressed up for Christmas, the Christmas tree's were very well decorated, seemed strange to see Christmas trees while going out to the sunshine . food very good and variable we had free water wine or beer with every meal. good hairdresser,... More 

Helpful?
2 Thank Bren G
Ramon V, Community Manager at Gran Hotel Turquesa Playa, responded to this review

Dear guest. Thank you for your kind comments. We hope to see you soon shortly. Best regards More 

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