We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Gran Hotel Turquesa Playa

C/. Antonio Ruiz Alvarez, 7 | Urbanizacion Turquesa Playa, 38400 Puerto de la Cruz, Tenerife, Spain
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Gran Hotel Turquesa Playa
Professional photos View all
Browse nearby
Gran Hotel Turquesa Playa
Write a Review

481 reviews from our community

Traveler rating
    70
    149
    136
    76
    50
See reviews for
150
213
10
5
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (481)
  • Mar-May only
    (98)
  • Jun-Aug only
    (149)
  • Sep-Nov only
    (139)
  • Dec-Feb only
    (95)
All months
Eidsberg, Ostfold, Norway
Top Contributor
112 reviews 112 reviews
31 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed 3 weeks ago

One star to many, it is not a four star hotel. On the other hand, it is a decent three star place. The dining area is a bit confusing, with people going in all direction, no system in the way the dishes are presented. Food is adequate, but bland. Fishdishes the best. WiFi is only in the reception area, and... More 

Was this review helpful? Yes 2
Fernando C, Director Comercial at Gran Hotel Turquesa Playa, responded to this review
Google Translation

Muchas gracias por compartir su opinión sobre nuestras instalaciones. Por supuesto acepto su apreciación sobre la categoría y el número... More 

Portstewart, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 13, 2015

My wife and I took advantage of a one week package offer for two persons including flights, escorted tours on a full board basis provided by 'The Travel Department'. Brilliant value overall, but the hotel contributed to the quality of the stay by providing excellent service by friendly and committed staff. The food was on a self service basis and... More 

Was this review helpful? Yes 6
Johvi, Estonia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 26, 2015

Friendly staff, spetacular lobby, free wi-fi only in lobby (15:00-16:00) cosy appartments with kitchen corners and spacious balcony, food was great and lots of different choices for everyone, loro parque is nearby(must-see) 300m to beach (black volcanic sand)

Was this review helpful? Yes 5
Southend-on-Sea, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 29, 2015

Just returned from a weeks stay. Hotel very busy with many guests on cheap long term stays. Out of 600 plus guests there was just 8 English, about 10% elderly French & Spanish and the rest elderly German. The hotel was very clean with excellent room maids. The beds were not the best but a couple of folded blankets improved... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed January 26, 2015

Thank's for fixing our tv (after some trouble). Now we are really happy! :) We are enjoying our stay here since the 13th of January and are looking forward to the remaining 2 weeks. Special thanks for delicous food every day! /Room 200B

Was this review helpful? Yes
Wolverhampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 27, 2014 via mobile

stayed at this hotel last February First thing that hits you is the very impressive entrance check in was swift and in no time was in our sea view room. Room was a bit dated but clean and smelt nice fair sized room bathroom was clean. Nice pool area everywhere was spotless staff constantly cleaning up and friendly bar area... More 

Was this review helpful? Yes 6
limerick
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 23, 2014

Very pleasant & very good value from the Travel Department. Had lovely big rooms overlooking the ocean. Very comfortable and not too noisy or buzy at this time of year. Beach pleasant and temperatures mild if a little rainy towards the end. But that can be expected in December even in Tenerife.

Was this review helpful? Yes 6
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 16, 2014

Spent one week in this hotel with the travel department from Ireland. They bring you on a touring holiday. Hotel is on the North side of Tenerife island. it took an hour and a half to get to Hotel. We got a lovely room overlooking sea. Hotel was well laid out and suitable for wheelchairs. Entertainment most nights with good... More 

Was this review helpful? Yes 12
Basildon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed October 22, 2014

Four stars, no way, the hotel needs a complete refurbish. The shower run either very, very hot or cold. The towels when replaced were threadbare and smelt. The beds and pillows were uncomfortable. The food in the restaurant was adequate altho I wouldn't call it a restaurant. No snack bar, it was shut. The only good thing was that the... More 

Was this review helpful? Yes 8
Bucharest, Romania
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 9, 2014

The rooms are dirty, they haven't been renovated in a while, the "restaurant" is a cantina in fact. For its 4 stars you don't have internet in the room and more than that, you have to buy your internet connection and the ticket offers you internet only for one device. It's kind of a long walk to the beach. The... More 

Was this review helpful? Yes 2
Fernando C, Director Comercial at Gran Hotel Turquesa Playa, responded to this review

Dear Customer. We regret that your stay was not as good as you desired, but we appreciate your feedback, which helps us to improve day by day. In response to your complaints, let me tell you that one of our goals is to meet the demands of our customers. In this we include cleaning, customer service and the quality and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

656 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (189)
Viewed
Hotel & grounds (45)
Viewed
Pool/beach area (32)
Viewed
Room/suite (19)
Viewed
View from room (15)
Viewed
Bathroom (8)
Viewed
Family/play areas (2)
Viewed
Dining (6)
Viewed
Other (62)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (461)
Viewed
Adult Pool (22)
Viewed
Amenities (74)
Viewed
Double Standard Room Ocean View (50)
Viewed
Double Standard Room Pool View (56)
Viewed
Kids pool (5)
Viewed
Restaurants and Bars (65)
Viewed
Suite Zafiro Pool View (85)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)
Viewed
Family/play areas (1)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question