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All 81 Puerto de la Cruz hotels

Hotel Diamante Suites

4.0 of 5 Hotel   |   Urbanizacion Turquesa Playa 1, 38400 Puerto de la Cruz, Tenerife, Spain
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A recent review
4 of 5 stars Reviewed March 9, 2014
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197 people have reviewed this hotel

Traveler rating
    49
    65
    45
    21
    17
See reviews for
38
95
5
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

First off can I say I usually only script a Trip Advisor review to compliment. So to write a negative one must be certainly deserving. First off, shame on me for ignoring some of the other previous warnings about the hotel. They were too were kind..!! From the get go, service, quality of hotel, food and drinks were extremely lacking.... More

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Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 9, 2014

Overall a very nice stay. The food was ok and at dinner the desserts were very nice. Our room had a lovely view from the balcony as the hotel sits on top of a big hill. Withba mini van taking you to the shopping centre is very useful. Only two things that I didn't like and that was that all... More

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UNITED KINGDOM
Contributor
14 reviews 14 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 8, 2014

Staying here for a week. Seems to be adults only, but we're also the youngest people here at 38 and 40 years of age! Very quiet location, top of the hill with excellent views if you're sea facing. Staff aren't English speaking at all, though I've heard a few speaking German and Spanish, so they've made an effort to learn... More

Was this review helpful? Yes 1
Bury, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 31, 2014

We stayed at this hotel for four weeks from 2nd Jan to 30th.2014. This was our fourth visit and the total cost for half board for two people for four weeks was £2050. flying from Manchester with Mercury Holidays. The hotel is about 20 years old and is now showing signs of being a little run down and requires a... More

Was this review helpful? Yes 2
Manchester, United Kingdom
1 review
2 of 5 stars Reviewed January 13, 2014

Shocking, worst holiday ever! The staff don't speak english maybe one or two that can slightly understand you, very rude and no time for you. The hotel is out dated the decor is horrendous there's is no coffe or ironing facilities in the room and no English channels on the tv. The entertainment is shocking and all Spanish. The only... More

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York, United Kingdom
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 2, 2014

Recently returned from staying in this hotel for Christmas, to be honest I was very disappointed with our stay in this hotel, we found the staff and service very poor indeed , they spoke very little english, service in the buffet restaurant was terrible. The food was awful and always cold, we was all inclusive and in my opinion the... More

Was this review helpful? Yes 2
Colchester, England
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 23, 2013

We stayed at this hotel in early November 2013. The Hotel is very smart, clean and the staff are generally quite friendly. The hotel is situated up a very steep hill, so if you're a Mountain Goat this place is for you. I suffer from spinal problems so I had to get Taxis back which to be fair are quite... More

Was this review helpful? Yes 3
Lyndhurst, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2013

We travelled in mid october booked a late deal online and for the price we paid you could not really complain. The Hotel is a bit dated but kept very clean. The Food is very good (fresh) especially the tomatoes. If you are all inclusive you get a free meal in one of the themed restaurants which is well worth... More

Was this review helpful? Yes 1
London, United Kingdom
Contributor
12 reviews 12 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 18, 2013

I notice the Brits were all concerned about the tea and coffee making facilities. From what I gather you get these if you are all inclusive but not on other tarriffs . Also, the Spanish seem to think you should get wine with your half board tarriff but you don't; however, as a Brit I was very impressed with the... More

Was this review helpful? Yes 2
Edinburgh, United Kingdom
Top Contributor
76 reviews 76 reviews
41 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed October 9, 2013

The best thing about this hotel is the friendly staff. Rooms are adequate, food terrible, and the hotel itself on top of a very steep hill, so unless you are very fit be prepared to taxi it everywhere or stay somewhere else. The reception area is nice, but there is no WIFI here even although they say there is, it... More

Was this review helpful? Yes 1

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Additional Information about Hotel Diamante Suites

Also Known As:
Hotel Diamante Puerto De La Cruz
Hotel Diamante
Hotel Diamante Suites Tenerife/Puerto De La Cruz
Address: Urbanizacion Turquesa Playa 1, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Diamante Suites 4*
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