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Hotel Diamante Suites

Urbanizacion Turquesa Playa 1, 38400 Puerto de la Cruz, Tenerife, Spain
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Hotel Diamante Suites
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245 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (245)
  • Mar-May only
    (57)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (74)
  • Dec-Feb only
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Greater London, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a lovely stay in this hotel, big rooms, great choice of food, clean pool, at the far end of resort, but it has a minibus offering free transfers to the town centre and shopping area.The black sand beaches are clean and the sand is fine and special. Within walking distance to Lorro Parque, an amazing park with thriving... More 

Was this review helpful? Yes 1
Fernando C, Director Comercial at Hotel Diamante Suites, responded to this review

Thank you for your comment about our facilities. We take note of entertainment evening, we try to adapt it depend on the season but everything is possible to improve, of course. How good is your description about us and the values of Puerto de la Cruz! Waiting for your next visit. Kind regards; More 

Peterborough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 20, 2015

On arrival at hotel greeted by an abrupt receptionist,thankfully not all staff were like her.Hotel clean and rooms decent size,view lovely.Entertainment for english speaking guests was non excistant as everything was spoken in Spanish or German so was made to feel unwelcome.When we approached the compere about this we ended up getting a lecture about her private and medical life.This... More 

Was this review helpful? Yes 1
Fernando C, Director Comercial at Hotel Diamante Suites, responded to this review

Thank you very much for your opinion about our facilities. We always try to improve and the better way to get it, is to pay attention to comments. We take note about the absence of English spoken and written. Our commitment to work for deserve new positive opinions but above all, our sincere apologies. Best regards; More 

Travelers are raving about these Puerto de la Cruz hotels

Bantry, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 30, 2014

The hotel is Clean but very dated,located up a very steep hill. The food is quite plain and much the same for lunch as for dinner. Some of staff are terribly rude and some are just lovely. Our rooms were located on the 4 floor and had a wall view.... to see the view of Puerto Santa Cruz I had... More 

Was this review helpful? Yes 3
Copenhagen, Denmark
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed October 23, 2014

The hotel is well placed on the top of a hill. Friendly staff, nice bar, and the rooms have plenty of space. The WIFI in the reception area is well function but I had no success with the WIFI in the room.

Was this review helpful? Yes 2
Olomouc, Czech Republic
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed August 29, 2014

very reluctant waiters. Rooms are clean. Meals are repeated after a few days. Hotel is older but well maintained. Not too demanding clients can recommend this hotel. The beach is about a 10 min walk from the hotel.

Was this review helpful? Yes 5
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 13, 2014

we had this hotel as a replacement of our replacement , and we are very happy for this happened ! the suites in this hotel are decent sized and they have beautiful view either the ocean or teide mountain.food was very diverse and plenty. reception staff were very friendly and helpful.the only inconvenient we had was bar staff . most... More 

Was this review helpful? Yes 2
Golf del Sur, Spain
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 3, 2014

stayed at the hotel for 1 night and that was enough, room was really good and food likewise was really good, but the hotel is not catering for the English. being up on a hill with nothing close by to enjoy, having our car helped with going down to the main resort but going back for the veening meal was... More 

Was this review helpful? Yes 1
Newport, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 26, 2014

Having read review of this hotel, I must admit I was wondering if I had chosen the right hotel for our first stay in Puerto de la Cruz, Tenerife The actual hotel was fine, our suite was fairly large, but having asked the tour operator for a quiet room( they said they had passed our request on to the hotel,... More 

Was this review helpful? Yes 3
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed April 14, 2014

First off can I say I usually only script a Trip Advisor review to compliment. So to write a negative one must be certainly deserving. First off, shame on me for ignoring some of the other previous warnings about the hotel. They were too were kind..!! From the get go, service, quality of hotel, food and drinks were extremely lacking.... More 

Was this review helpful? Yes 2
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 9, 2014

Overall a very nice stay. The food was ok and at dinner the desserts were very nice. Our room had a lovely view from the balcony as the hotel sits on top of a big hill. Withba mini van taking you to the shopping centre is very useful. Only two things that I didn't like and that was that all... More 

Was this review helpful? Yes 1
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