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Puerto Resort by Blue Sea

C/ Acevino, 8, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
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1 room 1 guest
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Puerto Resort by Blue Sea
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526 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
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  • Russian first
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English first
  • All months
    (526)
  • Mar-May only
    (93)
  • Jun-Aug only
    (221)
  • Sep-Nov only
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Ljubljana, Slovenia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This hotel has a few good factors: - the food is tasty fresh and diverse - pool and surroundings are nice - free parking around the hotel - free wifi at reception, although it is very very slow. But that is understandable due to the number of people in the reception Although, several things need second thought: - rooms are... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

I booked this hotel through a last minute holiday website. But with only limited budget we choose this hotel. On arrival were checked into our room straight away even though we were almost 2 hours early. The hotel complex is made up of 3 hotels were were put in the Bonaza Hotel. Room was very large with all the usual... More 

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Redhill, United Kingdom
1 review
4 of 5 stars Reviewed 6 days ago NEW

Wonderful holiday at this very clean hotel, helpful staff and beautiful pool. Great for our family and loved the enormous family room. Food was brilliant - great choice, delicately flavoured and appealed to the many nationalies staying at the resort. Loved swimming in the pool whilst looking at Teide in the background. Entertainment staff kind and flexible and I loved... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

amazing stay, every thing was excellent. sea view and volcano view from our spacious room. entertainment great. facilities great pools clean and tidy chose of 3 hotels to eat from all oppisite each other. staff very helpful. excellent value for money hotel was positioned on the stripe where a beautiful steak restuarant was. excellent value for money. would deffo return... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Mrs. Samantha-jane H, We are very pleased to know that you have enjoyed a good holiday and that the treatment you have received of our staff have been to your liking. Your comments will be transmitted to all our staff. Kind regards.I.A More 

London, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This is not a four star hotel more like a 3 star the rooms are dated but clean and comfortable although the bidet in our room was right in front of the toilet not the best position food wise was ok but a little repetitive staff was ok but seemed to favour the Spanish guests we treated the hotel as... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have endured during your stay with us. Please be aware that customers’ comments are of great value to improve the quality of the services offered by our company and therefore we hope to have you back in the near future to make sure you have a wonderful stay... More 

Travelers are raving about these Puerto de la Cruz hotels

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Having just returned from a weeks all inclusive holiday, I can safely say that the hotel was worth every penny. Like everybody else we read many reviews prior to our departure and were left a little apprehensive prior to our arrival. Once there, we were given the cards to our rooms, I should add at this point that the gentleman... More 

Was this review helpful? Yes 4
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Mr. David R, We are very pleased to know that you have enjoyed a good holiday and that the treatment you have received of our staff have been to your liking. Your comments will be transmitted to all our staff. Kind regards.I.A More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

We booked superior doubles and got Canarife Palace. Huge rooms and very comfortable. My first mention has to go to Monsy who is part of the very hard working animation team. She is amazing and went the extra mile to ensure the children had a wonderful holiday. Food was excellent and I would defy anyone to come up with a... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Mangorie2015, We are pleased to have met your expectations in terms of price/quality, friendliness of our staff; and room assigned during your stay. We hope to welcome you back at our hotel. Kind regards. I.A More 

Burntwood, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I have just came back from a week in the Bonanza hotel. The hotel was spotless bed sheets and towells were changed every other day. The variety of food and drinks was great, there was something different every day for each meal time. All staff were helpful, bar the one older gent who was working on reception in the interpalace... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Jadelouisa1995, We would like to thank you for the time you invested in sharing your impressions with the Tripadvisor travelers. We are pleased to find that the cleanliness of the hotel,location and the food have been to your liking. We hope to welcome you back at our hotel. Kind regards.I.A More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Ok so I had an amazing holiday in tenerife as everything was lovely (the island, tourist attractions, people and food) barring the hotel. This hotel needs a major refurbishment in order to live up to its 4* status. Firstly, the rooms are NOT clean. The sheets were changed once in our two week stay. We constantly had ask for more... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Guest, Thank you very much for your comment of our hotel We're sorry you weren't able to fully enjoy your stay in our hotel. We would like to apologize for all the inconvenience and thank you for your constructive criticism, as it helps us to constantly improve our services and standards. Kind Regards.I.A More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have just returned from a weeks All inclusive holiday at the Puerto Resort with my husband and 13 year old son. This hotel is supposed to be a 4* but I would say its more like a 3. We stayed in one of the Superior rooms at the Bonanza Palace, which is one of the 3 hotels within the... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, First and foremost we would like to thank you for making the Hotel your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We would like to apologise for any inconvenience you may have endured during your stay and we are truly sorry that our service... More 

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Amenities (68)
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Bonanza Building Single Room (42)
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Bonanza Building Standard Room (50)
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Bonanza Building Superior Room (53)
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Canarife Building Double Standard Room (46)
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Canarife Building Single Room (36)
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Pool (59)
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