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Puerto Resort by Blue Sea

C/ Acevino, 8, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
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Puerto Resort by Blue Sea
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Puerto Resort by Blue Sea
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504 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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  • All months
    (504)
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    (93)
  • Jun-Aug only
    (199)
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    (154)
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    (58)
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1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Ok so I had an amazing holiday in tenerife as everything was lovely (the island, tourist attractions, people and food) barring the hotel. This hotel needs a major refurbishment in order to live up to its 4* status. Firstly, the rooms are NOT clean. The sheets were changed once in our two week stay. We constantly had ask for more... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Guest, Thank you very much for your comment of our hotel We're sorry you weren't able to fully enjoy your stay in our hotel. We would like to apologize for all the inconvenience and thank you for your constructive criticism, as it helps us to constantly improve our services and standards. Kind Regards.I.A More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I have just returned from a weeks All inclusive holiday at the Puerto Resort with my husband and 13 year old son. This hotel is supposed to be a 4* but I would say its more like a 3. We stayed in one of the Superior rooms at the Bonanza Palace, which is one of the 3 hotels within the... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, First and foremost we would like to thank you for making the Hotel your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We would like to apologise for any inconvenience you may have endured during your stay and we are truly sorry that our service... More 

Aberdeenshire
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have just returned as I had booked this resort as a bit of a last minute break for my two young girls and me. Having read some of the reviews prior to my departure I was some what "oh no what sort of place am I going too?" but as my heading states....a pleasant surprise. On arrival we were... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, We are truly pleased that you have enjoyed with us and that our hotel met your expectations. Please be aware that customers’ comments are of great value to improve the quality of the services offered by our company and therefore we hope to welcome you in the near future to make sure you have a wonderful stay in... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I got bought this holiday for my 18th birthday and seeing as It states 4* I expect good things! I got there with my family we turned up at 'Interpalace' hotel and we were greeted by a grumpy old man, who left us standing at the desk for at least 10min and carried on with his work, even though we... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, First and foremost we would like to thank you for making the Hotel your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We would like to apologise for any inconvenience you may have endured during your stay and we are truly sorry that our service... More 

Travelers are raving about these Puerto de la Cruz hotels

Birmingham, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was nrelatively clean and a good size, staff were generally friendly. The pool was an ok size but soon became crowded and seemed like a constant fight for available sun loungers. The food for breakfast was ok but at dinner time we became so disappointed we often ate out instead, even though we had paid for half board.... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Trevorw57, We are pleased to have met your expectations in terms of friendliness of our staff and room assigned during your stay. We are sorry for the inconvenience you had with the sun loungers and dinner time. We hope to see you soon. Kind regards. I.A More 

Basingstoke, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Well I had a pleasant stay here! But a few things need changing of what myself and my family have noticed The pool needs cleaning, most places You go on holiday you see someone cleaning it. The filters look blocked with muck and the tiles round the pool edges have dirt around! Also the internet can't handle many users especially... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Guest, We are grateful for your feedback. Should you have communicated your disappointment with us our guest service department would have done anything to try and solve the problem on the spot. Constantly we made improvements, to comply with the quality standards of a 4 * hotel. We hope to see you son. Kind regards. I.A More 

Harthill, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed in the canarife palace for 10 nights from 28 june. The hotel itself is nice, rooms are very big and clean. Bathrooms also a good size. The 2 pools are a good size and clean too. Nice garden areas. The all inclusive cocktails were absolutely rotten! The cocktails came out of machine and one time I went to... More 

Was this review helpful? Yes 3
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, We would like to thank you for taking the time to send your feedback that has been forwarded to the appropriate department for consideration in order to avoid this sort of situations from happening in the future. We also like to apologies for any inconvenience you may have endured during your stay and we are truly sorry that... More 

Yarm, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We are staying in the complex of three hotels. Upon arriving we were shuffled about until we made it to the correct hotel. The superior family room is dated but clean. The main bar is cash only on an all inclusive deal if you want the all inclusive drinks you need to go to a little out building with your... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, Thank you for making the Blue Sea Puerto Resort Hotel your destination of choice for your vacation. We would like to apologise for any inconvenience you may have endured during your stay and we are truly sorry that our service did not meet your expectations. Best regards. More 

Wales, United Kingdom
4 of 5 stars Reviewed 4 weeks ago

We have just returned from a week at canarife palace. We got there at 10.15 at night and was told the dining room was still open til 11. We were greeted by a grumpy waiter who said 'we're closed' but we still ate anyway. He was probably tired. The room was OK, but was preferably would have liked a double... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear Mrs.Catharinewinston, Due to the time of arriving at the hotel at 23:00 o'clock your found that the restaurant was closed. Our bar waiters are very friendly with the guest, but if you feel in any case offended, we apologize. On your next stay we will try to re-assign you the same type of room, so you can once again... More 

Burnham-On-Sea, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 11, 2015 via mobile

my friend and I stayed in the Bonanza Hotel for a week beginning of June 2015. We asked for rooms next to each other with a pool view. We got rooms next to each other with a road view. The rooms were a good size but a bit tired and dated decoration wise. Having a road view (just above the... More 

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Puerto Resort by Blue Sea, responded to this review

Dear customer, As you have noticed, our entertainment staff provides different activities for children and for adults during the day. We are truly thankful for your positive feedback that hat passed on to the personnel as they are a great motivation to keep working towards the guest satisfaction. We hope to welcome you in the near future to make sure... More 

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Bonanza Building Single Room (42)
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Canarife Building Double Standard Room (46)
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