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Blue Sea Hotel Puerto Resort

4.0 of 5 C/Acevino, 10, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
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Blue Sea Hotel Puerto Resort
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Blue Sea Hotel Puerto Resort
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437 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cork, County Cork, Ireland
1 review
5 of 5 stars Reviewed 5 days ago NEW

My daughter booked this hotel last October 2014 from 11th to 18th Jan 2015 and as I liked the look of it I asked her to book it for me too from 18th to the 25th Jan 2015. It was after I read the reviews that I was slightly put off. When she arrived there found the room a little... More 

Was this review helpful? Yes
Blackpool, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I went to this resort in Tenerife a couple of weeks before Christmas. I chose this resort as it seemed a nice place to choose. When I first got there, I was given a room in The Bonanza Palace. On booking I specifically asked for a balcony with a view of either the mountain or the see, as in virtually... More 

Was this review helpful? Yes 2
Henley-on-Thames
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The complex of 3 'Palace' hotels has been taken over at some time and is now owned by Blue Sea. They have done little to change the place and have yet to rename the hotels. I went with low cost holidays which do not provide a transfer from the airport. I researched the bus and saved a fortune. However, knowing... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to thank you for making the Hotel Blue Sea Puerto Resort your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We are truly pleased that you have enjoyed with us and that our hotel met your expectations. Please be aware that customers’... More 

Kingston-upon-Hull, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am due to travel to Blue Seas Puerto Resort on 17/01/2015. After reading reviews I was horrified and tried to change my hotel. This is our first break in five years my partner has been fighting cancer so I want it to be a good experience. I today e-mailed the hotel with my concerns they responded to me almost... More 

Was this review helpful? Yes 4
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to thank you for making the Hotel Blue Sea Puerto Resort your destination of choice for your vacation.We will do all the best to make sure that you have a nice stay. Sincerely, More 

London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When with husband for New Years Eve and we find that the hotel is not what we where expecting, the room in our building Bonanza was dusty and tired to wait for the maid to came with the hoover I just pick one from the aisle and did the job by myself. It seems like the the hoover are just... More 

Was this review helpful? Yes 3
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to thank you for taking the time to send your feedback that has been forwarded to the appropriate department for their consideration in order to avoid this sort of situations from happening in the future. Should you have communicated your disappointment with us our guest service department would have done anything to try and solve... More 

Copenhagen, Denmark
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We paid almost 1500€ to stay here for seven nights during new year 2014. The images shown at the website are hugely exaggerated, and do not tell the story, that you land at a very worn hotel, which actually is three different hotels. The staff was overall a bit unfriendly, and did not resemble people working in the service sector.... More 

Was this review helpful? Yes 6
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, First and foremost we would like to thank you for making the Hotel Blue Sea Puerto Resort your destination of choice for your vacation and for this comment on the Tripadvisor website. We are truly sorry that the impression of the staff members has not been the most pleasant one but I would like to assure you that... More 

Tamworth, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
188 helpful votes 188 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is what it would be like . CHECK IN When I finally arrived at the Blue Sea Resort I arrived at the b.s canarife to check in and after search they couldn't find my booking (it turned out to be a clerical error a misspelling of my surname ) then I was given a load of leaflets for excursions... More 

Was this review helpful? Yes 7
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, First and foremost, we would like to apologise for any inconvenience you may have endured during your stay with us. Let us please explain the reasons why the tv service has an additional cost and is not considered free of charge.The Rommy tv is an extra service that the client himself can order from reception. This wonderful service... More 

Santa Cruz de Tenerife, Spain
1 review
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 5, 2014

We have just came back today from spending four days all inclusive at Puerto Blue Seas Resort. The breakfast we had was cold every day, no matter what time you went. You could not get all inclusive drinks in every bar, one bar you had to pay in.The bar staff wanted to still give us plastic glasses inside the bar... More 

Was this review helpful? Yes 8
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review
Google Translation

Estimado cliente, En primer lugar queríamos darle las gracias por haber elegido el Blue Sea Puerto Resort como destino vacacional... More 

Biggleswade, United Kingdom
Reviewer
5 reviews 5 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 19, 2014

I have been back a week from our stay at this complex, and gave thought very carefully before writing this review. We arrived on a Tuesday and after a but of confusion as to which one of the three hotels we were staying at, we went to the correct reception and checked in, We were provided with a sheet of... More 

Was this review helpful? Yes 6
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear Guest, First of all we want to thank you for choosing the Hotel Blue Sea Puerto Resort as a holiday destination and for sharing your comments on the website of Tripadvisor. We are truly pleased that you have enjoyed the size of the rooms, the bar and the buffet. We hope to have you back in the near future... More 

London, United Kingdom
Senior Contributor
42 reviews 42 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed November 16, 2014

What can I say this hotel and its partner hotels the Bonanza and Interpalace were awful. My partner has sent Low Cost holidays a huge list of complaints as it was the worst holiday we have ever been on. The hotel was very dated and was very unclean from the good, pool area, restaurant and bar areas. The second floor... More 

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 8
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, First and foremost we would like to thank you for making the Blue Sea Puerto Resort Hotel your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We would like to apologise for any inconvenience you may have endured during your stay and we are truly... More 

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Additional Information about Blue Sea Hotel Puerto Resort

Address: C/Acevino, 10, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Blue Sea Hotel Puerto Resort 4*
Number of rooms: 180
Reservation Options:
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Also Known As:
Hotel Blue Sea Puerto Puerto De La Cruz
Hotasa Puerto De La Cruz
Blue Sea Hotel Puerto Resort Tenerife/Puerto De La Cruz
Hotel Style:
#4 Spa Hotel in Puerto de la Cruz
#20 Luxury Hotel in Puerto de la Cruz

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