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Blue Sea Hotel Puerto Resort

4.0 of 5 C/Acevino, 10, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
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Blue Sea Hotel Puerto Resort
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Blue Sea Hotel Puerto Resort
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445 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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London, United Kingdom
Top Contributor
59 reviews 59 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed today NEW

My husband and I spent 5 days over Christmas after finding a good all inclusive deal. I was slightly worried because of some negative comments here but it went pretty well as long as you manage your expectations. First of all, it's a complex of 3 different buildings / former independent hotels. They could be better at letting you know... More 

Was this review helpful? Yes
Surrey, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Our first room had a poor outlook but the staff were helpful and gave us one with a really good view looking south towards the mountains over a park. The rooms are generous and the baths hot. We also enjoyed a massage at the spa. The breakfasts were very good with a choice of hot food. The pool is cold... More 

Was this review helpful? Yes 3
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, we would like to thank you for making the Hotel Puerto Resort by your destination of choice for your vacation and for this comment on the Tripadvisor website. We are glad you enjoyed your stay with us and that our hotel was a good choice for your holiday. We appreciate your compliments about our hotel, the friendly staff... More 

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

What a let down. We're shall I start. For one if your under 60 this place is defiantly not for you. Me and my partner found it hard to find anywhere to go just to have a night out. I mean were not party goers but my god the cemitery had more excitement for one. To make it worse its... More 

Was this review helpful? Yes 5
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have endured during your stay and we are truly sorry that our service did not meet your expectations as we always work aiming towards the customer's satisfaction. Should you have communicated your dissapointment with us our guest service department would have done anything to try and solve the... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

before going I checked trip advisor and was worried!!! the hotel was lovely, staff were so friendly food was great- large selection and I must say every night the entertainment was good!! im booking again as we speak!!

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, First and foremost we would like to thank you for making the Hotel Puerto Resort by Blue Sea your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We are truly pleased that you have enjoyed with us and that our hotel met your expectations. We... More 

A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago

It was one of the worst holidays I have been on. There is nobody to meet you when you arrive at the airport we was sent to the wrong desk then told we would have 30 to 40 minutes to wait for our transfer bus, one hour later we was sent to a mini bus which the driver did not... More 

Review collected in partnership with Low Cost Holidays

Was this review helpful? Yes 1
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to apologise for any inconvenience you may have in the airport and with the transfer bus.We hope to have you back in the near future to make sure you have a wonderful stay in our hotel.Sincerely, More 

Cork, County Cork, Ireland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2015

My daughter booked this hotel last October 2014 from 11th to 18th Jan 2015 and as I liked the look of it I asked her to book it for me too from 18th to the 25th Jan 2015. It was after I read the reviews that I was slightly put off. When she arrived there found the room a little... More 

Was this review helpful? Yes 2
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, First and foremost we would like to thank you for making the Blue Sea Puerto Resort Hotel your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We are truly pleased that you have enjoyed with us and the hotel met your expectations. We hope to... More 

Blackpool, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 23, 2015

I went to this resort in Tenerife a couple of weeks before Christmas. I chose this resort as it seemed a nice place to choose. When I first got there, I was given a room in The Bonanza Palace. On booking I specifically asked for a balcony with a view of either the mountain or the see, as in virtually... More 

Was this review helpful? Yes 2
Blue Sea H, Guest Relations Manager at Blue Sea Hotel Puerto Resort, responded to this review

Dear Guest, First of all we want to thank you for choosing the Hotel Blue Sea Puerto Resort as a holiday destination and for sharing your comments on the website of tripadvisor. We would like to apologize for the inconvenience you have had at the hotel, which we consider not to be repeated. The hotel rooms and the carpets, are... More 

Henley-on-Thames
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 13, 2015

The complex of 3 'Palace' hotels has been taken over at some time and is now owned by Blue Sea. They have done little to change the place and have yet to rename the hotels. I went with low cost holidays which do not provide a transfer from the airport. I researched the bus and saved a fortune. However, knowing... More 

Was this review helpful? Yes
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to thank you for making the Hotel Blue Sea Puerto Resort your destination of choice for your vacation and for taking time of your life to post this comment on the Tripadvisor website. We are truly pleased that you have enjoyed with us and that our hotel met your expectations. Please be aware that customers’... More 

Kingston-upon-Hull, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 12, 2015

I am due to travel to Blue Seas Puerto Resort on 17/01/2015. After reading reviews I was horrified and tried to change my hotel. This is our first break in five years my partner has been fighting cancer so I want it to be a good experience. I today e-mailed the hotel with my concerns they responded to me almost... More 

Was this review helpful? Yes 4
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to thank you for making the Hotel Blue Sea Puerto Resort your destination of choice for your vacation.We will do all the best to make sure that you have a nice stay. Sincerely, More 

London, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 7, 2015

When with husband for New Years Eve and we find that the hotel is not what we where expecting, the room in our building Bonanza was dusty and tired to wait for the maid to came with the hoover I just pick one from the aisle and did the job by myself. It seems like the the hoover are just... More 

Was this review helpful? Yes 3
Blue Sea H, Director de Relaciones Públicas at Blue Sea Hotel Puerto Resort, responded to this review

Dear customer, We would like to thank you for taking the time to send your feedback that has been forwarded to the appropriate department for their consideration in order to avoid this sort of situations from happening in the future. Should you have communicated your disappointment with us our guest service department would have done anything to try and solve... More 

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Additional Information about Blue Sea Hotel Puerto Resort

Address: C/Acevino, 10, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Hotasa Puerto Resort Bonanza Canarife Palace)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Blue Sea Hotel Puerto Resort 4*
Number of rooms: 180
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Priceline, Odigeo and Tingo so you can book your Blue Sea Hotel Puerto Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Blue Sea Puerto Puerto De La Cruz
Hotasa Puerto De La Cruz
Blue Sea Hotel Puerto Resort Tenerife/Puerto De La Cruz
Hotel Style:
#4 Spa Hotel in Puerto de la Cruz
#20 Luxury Hotel in Puerto de la Cruz

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Bonanza Building Single Room (42)
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Canarife Building Double Standard Room (46)
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