We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 81 Puerto de la Cruz hotels

Masaru Apartments

3.0 of 5 Hotel   |   Urb. La Paz - Calle Robles, 2, 38400 Puerto de la Cruz, Tenerife, Spain
Hotel amenities
Save Saved
You added Masaru Apartments to your Saves list
Masaru Apartments
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #31 of 81 hotels in Puerto de la Cruz
A recent review
5 of 5 stars Reviewed April 8, 2014
Martin N Ashford, United Kingdom
  • Overview
  • Reviews (156)
  • Photos (91)
  • Similar Hotels
  • Amenities
  • Q&A (1)
  • Room tips (13)
  • Location
  • More
Write a Review

156 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ashford, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 8, 2014

We are a group of 9 currently staying in 3 rooms at the Masaru. We are very impressed with the hotel after reading some of the previous reviews. We had a very friendly welcome and soon had the keys to our 3 room, one couple, one couple with a 6 year old and a family of 4 in a super... More

Was this review helpful? Yes 4
Rovaniemi, Finland
2 reviews
4 of 5 stars Reviewed March 31, 2014

We stayed one week in Masaru in March 2014, and were very pleased with the hotel. Hotel is very clean, and location is great! It takes ~15min walking to the city center, and there's lot of nice restaurants and shops along the way. Taxi to center is ~3,5 euros or less. We had a studio on the 3rd floor, view... More

Was this review helpful? Yes
Riga, Latvia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 28, 2014

Great family apartments. Breakfast was very good, great variety. Big and clean pool. There was children's program each evening, daughter love it a lot. Territory is very green and beautiful. From our balcony there was a gorgeous view to mountain Teide. Great to stay with kids, no noise in the evenings. Rooms are simple, but there is small kitchen in... More

Was this review helpful? Yes 1
Dartford, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 24, 2014

I personally do not like to make complaints or leave any negative comments, but I am afraid in this occasion I feel like really disappointed and need to address a few points... It was our first holiday in Tenerife and it was my birthday, so we booked our Seven night stay with Masaru Apartments. We requested a room in higher... More

Was this review helpful? Yes 1
Leeds, United Kingdom
16 reviews 16 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 26, 2014

We stayed for 11 nights in february 2014 having paid 588.50 euros for the two of us on room only in a studio apartment and were pleased with the deal which we had booked through K.W.A Guiding. the excellent walk guides who base their operation at the Masaru. The hotel is a modern apart-hotel with heated pool,tennis courts ,restaurant ,snack... More

Was this review helpful? Yes
Turku, Finland
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 11, 2014

We stayed for two weeks in January 2014. The hotel is L-shaped with two rows of rooms, one row on the inside facing the pool, the outer rows face on to Calle los Robles on one side and Calle Acevino on the other. Those apartments on Calle Acevino have a view to the sea. We were on this side and... More

Was this review helpful? Yes
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 29, 2013

I stayed in this hotel in November for a week. After reading the Trip Advisor reviews we asked for a room on the upper levels, (as the lower rooms have noise problems). We got a room right above the reception, and this is where the nightly entertainment is. The noise was unbearable, even with earplugs. It took a complaint to... More

Was this review helpful? Yes 1
La Matanza de Acentejo, Spain
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 23, 2013

Hello folks, Let me share you my recent bad experience with this hotel. Firstly, I note that I stayed here with my wife way back in 2005 and we had a great time. All was good. In fact, I moved to Tenerife and started my own company soon afterwards (Pro Bike Hire). This review mainly concerns one of the staff... More

Was this review helpful? Yes 3
16 reviews 16 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed December 9, 2013

Stayed in a studio, 3rd floor facing the pool and it was very quiet during the night and beautiful view in day time. The room was basic but spacious, in kitchenette there was a bad smell under the sink. The pool is big, well heated and situated in a very nice garden. The promised Wi-Fi in room was either not... More

Was this review helpful? Yes 1
Helsinki, Finland
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 8, 2013

Very nice and well mended pool area. Basic, well cleaned rooms with no A/C.. Full of senior citizens, who will towel-book the sunbeds immediately when the pool opens in the morning and then leave for breakfast or for other activities. Quite a long walk by stairs to downtown, a lot of basic restaurants and shops also nearby.

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Masaru Apartments, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Masaru Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Masaru Apartments

Address: Urb. La Paz - Calle Robles, 2, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Masaru Apartments 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Tingo, Otel, BookingOdigeoWL and Hotels.com so you can book your Masaru Apartments reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Masaru Apartments Hotel Puerto De La Cruz
Masaru Apartments Tenerife/Puerto De La Cruz

91 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (92)
Hotel & grounds (18)
Pool/beach area (14)
View from room (12)
Room/suite (17)
Bathroom (8)
Dining (1)
Business center/function rooms (1)
Family/play areas (1)
Videos (1)
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
hotels in Puerto de la Cruz with
any amenities


Free High Speed Internet ( WiFi ) Kitchenette Restaurant Swimming Pool
Hotel Class
Official Description (provided by the hotel)
Set in the residential area of La Paz, next to the Botanical Gardens, with views over the Orotava Valley, Mt. Teide and the sea, and just a 10 minute walk from the centre of town, the Lago Martianez swimming pools and the beach. It is a tourist complex built in 1974 and totally refurbished between 2001 and 2004. It holds the “Tourist Quality Q” awarded by the Spanish Tourist Quality Institute and it consists of over 240 units between apartments and studio apartments. ... more   less 
Number of rooms

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Masaru Apartments and other travelers.
1 question
Ask a question
Questions? Get answers from Masaru Apartments staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer