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Hotel Riu Garoe

Certificate of Excellence
Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
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Best prices for: 1 room 1 guest
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Hotel Riu Garoe
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442 Reviews from our TripAdvisor Community

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Traveler rating
    307
    113
    16
    6
    0
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84
277
12
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (442)
  • Mar-May only
    (107)
  • Jun-Aug only
    (131)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (88)
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Baldock, United Kingdom
5 of 5 stars Reviewed 2 days ago NEW

Just returned from the Hotel Riu Garoe ,This is our third visit and the hotel has much improved since our last visit five years ago.The entertainment was much improved the nights we were there.All the staff are very helpful and friendly especially the bar staff.The hotel is pleased to welcome English guests and provides a courtesy tray of teas and... More 

Was this review helpful? Yes 1
Luton, Bedfordshire
Level Contributor
43 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

After some years we were again able to stay at the Garoe. Virtually nothing has changed, yet in some ways ther has been a subtle improvement. The overall ambience is still terrific, English guests are treated to tea making facilities (we were nearly swamped by the number of tea sachets and milk cartons) but the range on offer has increased.... More 

Was this review helpful? Yes 4
Worcester, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Quiet location within walking distance of the main resort. A shuttle bus is available on certain days. The hotel was spotlessly clean with the most attentive staff that we have encountered. Nothing was too much trouble. We enjoyed taking part in the optional Spanish lesson. We were on the third floor with a view of the pool and Mt Teide.... More 

Was this review helpful? Yes 8
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel. Thanks for the positive comments about our spotlessly clean and very quite hotel. Thanks also for the good comments about our attentive staff and quite position rooms. These are great comments which help us to continue growing and providing our customers the best of us. Thanks... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

We stayed at Hotel Riu Garoe for one week in April. Food amazing, with so much choice. All in all a very comfortable, friendly, and well run hotel. Great job! If we holiday in this area in the future this is the hotel for us.

Was this review helpful? Yes 5
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. As director of this hotel I feel very satisfied by your fabulous comments about our amazing food, friendly staff and comfortable and well run Hotel. Thank you very much once again for have perceived our organization and have seen great interest to... More 

Sevenoaks, Kent
Level Contributor
170 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed May 18, 2015

Stayed here for a week in early May having chosen the hotel through reference to TA. Our first impressions were very good. The room was a good size, view was reasonable and it was very clean and well cared for. We were welcomed on arrival with a soft drink and plenty of information regarding our stay. When we booked we... More 

Was this review helpful? Yes 1
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guest, Thank you so much for the excellent comments about Riu Garoé Hotel. Thanks for the positive comments about our good size, very clean and well care rooms, excellent food and lovely pool area. These are great comments which help us growing and providing our customers great vacations. We are satisfied to know that you have spent a wonderful... More 

St. Andrews, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 17, 2015

My husband and I remain impressed by the peaceful ambience of this hotel and the high level of commitment to customer satisfaction demonstrated by so many members of staff.(See my earlier review of 17th September,2014:"Top Marks for Tranquillity and Hospitality.") Welcome improvements on this visit were as follows: - the availability of WiFi throughout the hotel (for support with this... More 

Was this review helpful? Yes 2
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the good Comments about Riu Garoé Hotel. Thanks for the good comments about our peaceful ambiente and high level of customer satisfaction. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you had a nice holidays in... More 

Chichester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

Just returned from a week's holiday in this lovely hotel. We chose it because it looked quiet and peaceful and it was just that. Mostly German clientele and at the welcome meeting the Manager said they would like to attract more English visitors. Can't fault this hotel at all. All members of staff gave 100 per cent attention from Reception,... More 

Was this review helpful? Yes 1
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay. Thanks for the positive comments about our lovely hotel, quite and peaceful and attentive staff. These are great comments which help us to continue growing and providing our customers the best of us. I personally tell to all departments your good comments... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 9, 2015 via mobile

Excellent customer service. All facilities were pristine. Staff very helpful and friendly. Food good standard. Lovely cocktails. Only complaint was that entertainment was boring and repetitive. For a hotel of this standard the entertainment was way below what it should be. Definitely needs improvement.

Was this review helpful? Yes 2
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the good Comments about Riu Garoé Hotel. Thanks for the positive comments about our excellent customer service, helpful and friendly staff, good standard food and lovely cocktails. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you... More 

Leamington Spa, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 1, 2015

My Partner and I have just returned from a delightful 2 week stay at Hotel Garoe. This is our fifth visit to a Riu hotel and therefore knew beforehand of the comfort, service and good food, which is the hallmark of this hotel chain. At Garoe, this high standard was maintained in all departments. Reception was excellent (we moved rooms... More 

Was this review helpful? Yes 4
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay. Thanks for the positive comments about our courteous and helpful staff. Thanks also for the good comments about our good and appetising food and excellent confort and service. These are great comments which help us to continue growing and providing our customers... More 

Widnes, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 29, 2015

Stayed in a number of Riu hotels over a number of years so we know what standard to expect and we were not disappointed. What was different was their attempts to 'go the extra mile' to make your stay more enjoyable. From the Reception staff on arrival to the Restaurant Manager we were made aware that our visit was important... More 

Was this review helpful? Yes 4
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel. Thanks for the positive comments about our excellent quality buffet, beautiful gardens, friendly and efficient staff and pristine clean hotel. These are great comments which help us to continue growing and providing our customers the best of us. I personally tell to all the staff your... More 

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