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Hotel Riu Garoe

Certificate of Excellence
Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
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Hotel Riu Garoe
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Hotel Riu Garoe
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431 reviews from our community

Traveler rating
    298
    111
    16
    6
    0
See reviews for
83
270
12
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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  • English first
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  • All months
    (431)
  • Mar-May only
    (106)
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    (121)
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    (116)
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    (88)
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at Hotel Riu Garoe for one week in April. Food amazing, with so much choice. All in all a very comfortable, friendly, and well run hotel. Great job! If we holiday in this area in the future this is the hotel for us.

Was this review helpful? Yes 3
Sevenoaks, Kent
Top Contributor
166 reviews 166 reviews
40 hotel reviews
143 helpful votes 143 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a week in early May having chosen the hotel through reference to TA. Our first impressions were very good. The room was a good size, view was reasonable and it was very clean and well cared for. We were welcomed on arrival with a soft drink and plenty of information regarding our stay. When we booked we... More 

Was this review helpful? Yes 1
St. Andrews, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I remain impressed by the peaceful ambience of this hotel and the high level of commitment to customer satisfaction demonstrated by so many members of staff.(See my earlier review of 17th September,2014:"Top Marks for Tranquillity and Hospitality.") Welcome improvements on this visit were as follows: - the availability of WiFi throughout the hotel (for support with this... More 

Was this review helpful? Yes 1
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the good Comments about Riu Garoé Hotel. Thanks for the good comments about our peaceful ambiente and high level of customer satisfaction. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you had a nice holidays in... More 

Chichester, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just returned from a week's holiday in this lovely hotel. We chose it because it looked quiet and peaceful and it was just that. Mostly German clientele and at the welcome meeting the Manager said they would like to attract more English visitors. Can't fault this hotel at all. All members of staff gave 100 per cent attention from Reception,... More 

Was this review helpful? Yes 1
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay. Thanks for the positive comments about our lovely hotel, quite and peaceful and attentive staff. These are great comments which help us to continue growing and providing our customers the best of us. I personally tell to all departments your good comments... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Excellent customer service. All facilities were pristine. Staff very helpful and friendly. Food good standard. Lovely cocktails. Only complaint was that entertainment was boring and repetitive. For a hotel of this standard the entertainment was way below what it should be. Definitely needs improvement.

Was this review helpful? Yes 1
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the good Comments about Riu Garoé Hotel. Thanks for the positive comments about our excellent customer service, helpful and friendly staff, good standard food and lovely cocktails. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you... More 

Leamington Spa, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My Partner and I have just returned from a delightful 2 week stay at Hotel Garoe. This is our fifth visit to a Riu hotel and therefore knew beforehand of the comfort, service and good food, which is the hallmark of this hotel chain. At Garoe, this high standard was maintained in all departments. Reception was excellent (we moved rooms... More 

Was this review helpful? Yes 4
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay. Thanks for the positive comments about our courteous and helpful staff. Thanks also for the good comments about our good and appetising food and excellent confort and service. These are great comments which help us to continue growing and providing our customers... More 

Widnes, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in a number of Riu hotels over a number of years so we know what standard to expect and we were not disappointed. What was different was their attempts to 'go the extra mile' to make your stay more enjoyable. From the Reception staff on arrival to the Restaurant Manager we were made aware that our visit was important... More 

Was this review helpful? Yes 4
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel. Thanks for the positive comments about our excellent quality buffet, beautiful gardens, friendly and efficient staff and pristine clean hotel. These are great comments which help us to continue growing and providing our customers the best of us. I personally tell to all the staff your... More 

Banstead, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

From the moment we walked into the reception area we knew we would like this hotel. Fresh flowers, smart seating area and most welcoming staff. Our bedrooms were spacious and balcony large. Super choices of food at both breakfast and dinner. This hotel was most deserved of its 4 star rating but it felt better than some 5 star hotels... More 

Was this review helpful? Yes 2
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for your Comments about Riu Garoé Hotel in your last visit. Thanks for the positive comments about our good quality food and rooms and super staff. These are great comments which help us to continue growing and providing our customers with holiday as their own. Thank you for your visit and let us know... More 

Epsom, England
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We stayed at Hotel Riu Garoe for two weeks in March. My wife uses a wheelchair. This is the cleanest hotel we have ever stayed in, The Pool view room was very comfortable, maid very good, linen changed regularly. The bed was rather firm ! I called reception asking if they could supply a mattress topper.; it was supplied within... More 

Was this review helpful? Yes
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. As director of this hotel I feel very satisfied by your fabulous comments about me personally and about all staff as part of this hotel. Thank you very much once again for have perceived our organization and have seen great interest to... More 

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2015

If you are looking to book an outstanding hotel in northern Tenerife, then you can’t go wrong by booking Hotel Garoe. It is a peaceful hotel for the genteel and refined. Perfect for single travellers, couples and families who do not want to holiday among the masses. Cleanliness is outstanding. Service superb. Food amazing, with so much choice. Nothing is... More 

Was this review helpful? Yes 3
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. As director of this hotel I feel very satisfied by your fabulous comments about me personally and about all staff as part of this hotel. Thank you very much once again for have perceived our organization and have seen great interest to... More 

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