We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Riu Garoe

Certificate of Excellence
Doctor Celestino Gonzalez Padron 3 | Puerto de la Cruz- Tenerife, 38400 Puerto de la Cruz, Tenerife, Spain
Hotel amenities
Check In Check Out
Show Prices
Compare best prices from top travel sites
Expert photos
Hotel Riu Garoe
View Map
Add Photo Write a Review

473 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    333
    117
    17
    6
    0
See reviews for
99
290
12
5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (473)
  • Mar-May only
    (107)
  • Jun-Aug only
    (162)
  • Sep-Nov only
    (116)
  • Dec-Feb only
    (88)
All months
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We had a fantastic experience in the Riu Garoe, travelling with a 1-year old and our parents-in-law. The two adjacent rooms were very clean, comfortable rooms, overlooking the coast to the east and view of the mountains towards Orotava. We had chosen half-board, booked through Thomson. Breakfast options were very plentiful and of high quality. For dinner, one had to... More 

Was this review helpful? Yes 1
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you so much for the excellent comments about Riu Garoé Hotel. Thanks for the positive comments about our friendly staff, clean hotel, confortable rooms and high quality food. These are great comments which help us growing and providing our customers great vacations. We are satisfied to know that you have spent a wonderful and relaxing holydays in... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It amazes me that this hotel is only 4 star, we have nearly finished a week here and I plan on returning as soon as there is a chance. The hotel is spotless, the staff are all absolutely lovely from the reception staff that cannot do enough to help... To loly who cleans the room and made a point of... More 

Was this review helpful? Yes 1
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel. Thanks for the positive comments about our friendly and very kind staff. Thanks also for the good comments about our lovely hotel and very clean rooms. These are great comments which help us to continue growing and providing our customers with holiday as their own. We... More 

Beverley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

we arrived late, even so we had a fantastic reception by the hotel staff , and a salad was brought straight to our room too. Amazing food, superb staff, very clean and a thoroughly enjoyable stay. The manager was always on hand too. The views are brilliant and the free bus into the town is a great touch.

Was this review helpful? Yes 2
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. Thanks for the positive comments about our fantastic staff. Comments like amazing food, superb staff, clean hotel and brilliant views, help us that customers like you choose the Garoé hotel for your holidays. Thank you. Let us know about your next visit... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Brilliant service in all aspects Excellent manager who actually encourages and takes note of feedback good and bad. The food is excellent and there is lots of it. It does not get boring (as another reviewer noted) well not in my opinion anyway. Also the only Tripadvisor overview that I've ever seen with no "terrible" reviews. One downside, if you... More 

Was this review helpful? Yes 5
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Guests, Thank you very much for the excellent comments about Riu Garoé Hotel in your recent stay. Thanks for the positive comments about our brilliant service and excellent food. These are great comments which help us to continue growing and providing our customers the best of us. I personally tell to all the staff your good comments about the... More 

United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I have just arrived back in the UK after a week long stay at the Riu Garoe. Firstly let us start by saying that the hotel is incredibly beautiful. The grounds are lovely and very well maintained, and it's clear the staff take great pride in the hotel. Particular mention should be made of the pool attendants... More 

Was this review helpful? Yes 5
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel. Thanks for the positive comments about our friendly and attentive staff. Thanks also for the good comments about our beautiful and lovely hotel, high standard food and very clean rooms. These are great comments which help us to continue growing and providing our customers with holiday... More 

Suffolk
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The management and staff can be very proud of their hotel and the efforts to ensure you have a wonderful holiday at the Riu Garoe. Excellent in every respect and truly faultless from reception to hotel facilities to restaurant to pool and bar to housekeeping to grounds to free wifi. Very relaxing week and great to always find a pool... More 

Was this review helpful? Yes 7
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. Thanks for the positive comments about our welcoming staff. Comments lexcellent hotel and relaxing holiday, help us that customers like you choose the Garoé hotel for your holidays. Thank you. In your next visit let us know to offer you a beautiful... More 

Belfast, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Top quality hotel in a lovely quiet area, though the centre of Puerto de la Cruz was easily accessible courtesy of the bus which ran like clockwork. Staff went out of their way to ensure everything was as near perfect as possible. The restaurant food and service was of excellent quality. We have previously stayed in this resort in other... More 

Was this review helpful? Yes 6
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent Comments about Riu Garoé Hotel. Thanks for the positive comments about our excellent quality food and easily accessible and top quality Hotel. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied to know that you had wonderful and... More 

darlington U.K.
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed July 22, 2015

Looking for a high standard hotel in the north of the island, this hotel comes highly recommended. There are many reasons why it gets outstanding reviews and I will try and explain why. The manager Mr. Hernandez, ensures guests are well looked after, and all the staff treat the guests with friendliness and courtesy. The public areas the pool and... More 

Was this review helpful? Yes 10
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. Thank once again for your fabulous comments about our Staff and Hotel. Thank you very much for have perceived our good job and have seen great interest to satisfy our customers. Comments like immaculately gardens and pool, relaxing hotel and excellent and... More 

Beverley,East Riding of Yorkshire
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 stars Reviewed July 13, 2015

Visited on recommendation. Booked last minute at reduced rate so not suprised our room was at garden level. A little on the dark side but our terrace overlooked the tropical garden, banana trees , guava etc. Delightful and who wants to spend lots of time in their room? Room was very quiet so got great night sleep. Staff-always went the... More 

Was this review helpful? Yes 7
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent comments on Riu Garoé Hotel in your recent stay. Thank once again for your fabulous comments about our Staff and Hotel. Thank you very much for have perceived our good job and have seen great interest to satisfy our customers. Comments like quite room, happy staff and brilliant holiday, are beautiful... More 

barnsley
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed July 12, 2015

just got back from this beautiful hotel, can not understand why it isn.t a five star, we had room 325 overlooking the pool and afternoon sun. we were greeted by champagne and fruit and flowers, its spotless , not one fly did we see in a two weeks stay, the staff seem to be genuinely extremely happy and all work... More 

Was this review helpful? Yes 7
Luis-B-Hernandez, Director General at Hotel Riu Garoe, responded to this review

Dear Clients, Thank you very much for the excellent Comments about Riu Garoé Hotel. Thanks for the positive comments about our beautiful Hotel, genuinely and happy staff, good quality and excellent food and reasonable prices of Mini bar. These are great comments which help us to continue growing and providing our customers with holiday as their own. We are satisfied... More 

Questions? Get answers from hotel staff and past guests. Ask a question

499 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (218)
Viewed
Pool/beach area (28)
Viewed
Hotel & grounds (73)
Viewed
Dining (14)
Viewed
Room/suite (30)
Viewed
View from room (21)
Viewed
Family/play areas (5)
Viewed
Bathroom (6)
Viewed
Business center/function rooms (2)
Viewed
Other (39)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (270)
Viewed
Amenities (31)
Viewed
Double Standard Room (41)
Viewed
Double Superior Room (37)
Viewed
Pool (22)
Viewed
Restaurants and Bars (53)
Viewed
Suite (45)
Viewed
The Hotel (41)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Pool/beach area (1)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (1)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Puerto de la Cruz
0.4 mi away
Hotel Botanico & The Oriental Spa Garden
Hotel Botanico & The Oriental Sp...
#1 of 81 in Puerto de la Cruz
4.5 of 5 stars 898 reviews
0.7 mi away
Apartamentos Casablanca
Apartamentos Casablanca
#4 of 81 in Puerto de la Cruz
4.5 of 5 stars 1,078 reviews
0.8 mi away
H10 Tenerife Playa
H10 Tenerife Playa
#8 of 81 in Puerto de la Cruz
4.0 of 5 stars 1,063 reviews
Show Prices
Show Prices
Show Prices
1.2 mi away
Hotel Puerto Palace
Hotel Puerto Palace
#12 of 81 in Puerto de la Cruz
4.0 of 5 stars 488 reviews
1.0 mi away
Hotel Tigaiga
Hotel Tigaiga
#2 of 81 in Puerto de la Cruz
5.0 of 5 stars 153 reviews
0.8 mi away
Catalonia Las Vegas
Catalonia Las Vegas
#11 of 81 in Puerto de la Cruz
4.0 of 5 stars 766 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay