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All 81 Puerto de la Cruz hotels

diverhotel Tenerife Spa&Garden

4.0 of 5 Hotel   |   Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
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64%
Ranked #27 of 81 hotels in Puerto de la Cruz
A recent review
5 of 5 stars Reviewed May 26, 2014
Smurf180
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399 people have reviewed this hotel

Traveler rating
    99
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243
97
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Claremorris, Ireland
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed May 28, 2014

My husband , my 9 year old son and I are just back from a weeks stay at this hotel , on arrival i had a feeling it was not at all what was advertised. We booked the hotel as it had advertised a great kids club and something for all the family . On the first day , there... More

Was this review helpful? Yes 3
Contributor
13 reviews 13 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 26, 2014

Being residents in south Tenerife, and a regular visiter to the hotel for weekend breaks, we decided to just use their Spa facilities while visiting the north for the day yesterday. Thank you to Fabio the receptionist for making us feel welcome again, and to all the staff within the hotel. Hopefully next time you see us, it will be... More

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, On behalf of the whole staff of Diverhotel Tenerife Spa&Garden and myself , I would like to say thank you for sharing your experience with us. We work every day to ensure that all our customers have a good holiday. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile... More

tirnanog
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 11, 2014

My wife and I stayed for a week at end of April 2014. The room was clean and comfortable but there was no air conditioning but a warm air system. A TV was provided but not one English language channel, fine if you understood Spanish or German. The ceiling fan was very noisy initially but the hotel rectified it quickly.... More

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest: thank you very much for sharing your experience with us. We work every day to ensure that all our customers have a good holiday. Normally the outdoor pool has a temperature of 27º and our team of entertainers is pleased to offer you the opportunity to participate in a number of sporting and cultural activities. You could have... More

Llandovery, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 8, 2014

We stayed at Easter and found the hotel to be of a very good standard. It is very chilled and relaxed, almost horizontal. The clientele is mainly elderly Spanish and the staff don't speak much English however they are still very attentive. We paid 110 euros each way for a taxi from the airport however I believe a pre booked... More

Was this review helpful? Yes
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, On behalf of the whole staff of the Hotel and mayself, I would like to say that It is a pleasure to know that your stay with us was as nice. On the next time please do not hesitate to contact me personally, I will be delighted to welcome you and wish you a pleasant stay us during... More

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 6, 2014 via mobile

Went over easter holidays had good fun cant complain rooms clean balconies big u get british brands of drink which is ideal life guard a bit moany with British children but seemed to favour the spanish children but had good holiday only thing i would say is to high up as very cloudy but thats not hotels fault lol x

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest: thank you very much for sharing your experience with us. We are a international hotel and we have guests from all nationalities but at that time there were more Spanish children. We work every day to ensure that all our customers have a good holiday. Thank you for choosing Diverhotel Tenerife Spa&Garden and I will be delighted to... More

Norwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 2, 2014

The hotel is about a mile from the beach up a steep hill located in an area with little else of interest. There is a free shuttle bus to the beach but it stops for lunch. If there are too many for the minibus then they simply leave you behind. The beach is a mixture of black sand ( that... More

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, First of all thank you for your comments and for taking the time to provide your feedback regarding our hotel because it is the best way to learn about the experiences of our guests during your holiday. I am certainly disappointed that your stay was not all that it could have been. I would like to say normaly... More

Chelmsford, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2014

Simple review rooms were great clean and modern hotel was modern no tea or coffee in the rooms tho only in bar,hotel is lovely the pool and view is truly stunning.. Only problem was clouds from the mountain we only had about 2 days full sun in the week Breakfast was buffet style which I enjoyed but some people are... More

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, I am delighted to know that your stay at the hotel has been so nice. On behalf of my staff and we thank you and especially you enjoyed our cuisine, both at breakfast and dinner. When you were staying at the hotel maybe there would be many English People, but normaly we have I hope during your next... More

Glasgow, United Kingdom
Senior Contributor
31 reviews 31 reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 5, 2014

Good points: Good room, well cleaned, cant complain Very helpful staff, friendly and fun Good selection of food at the buffets, tasty and my girlfriend did fancy the chef Pool was grand with great views of Tiede, wish it was open earlier/later though Nice gardens throughout with cheerful gardeners quick to offer the ladies a flower ;P Entertainment; quite pathetic... More

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We stay in your entire disposal and hope that you return to visit us in other occasions,... More

bristol
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 18, 2014 via mobile

Just got back from a week at this hotel 9-16th march, checked in lovely then upgraded to a suite for extra 280 euros which was well worth it! Ground floor, leads straight out to the pool, huge round bath! Food is average always something to eat, but sometimes warm not hot! Pool is lovely and heated! Not much outside the... More

Was this review helpful? Yes
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, I appreciate your comments. I love to know that your stay at the hotel was successful and that you enjoyed the suite. It is my pleasure and to all staff ensure that all our guests leave happy. I hope to see you soon, Best Regards M ª Carmen Diaz Manager Diverhotel Tenerife Spa & Garden More

Sopron, Hungary
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2014

stay 8th-14th february, young pair with 3 and 1,5 year-old children. good location, easy to find a parking place, very good breakfast and dinner. nice staff, the spoke english and german as well, helped with printing out the boarding cards, very good and large room, place for 2 baby cots, very big and comfortable beds, 1 bottle of champagne as... More

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their... More

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Additional Information about diverhotel Tenerife Spa&Garden

Address: Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — diverhotel Tenerife Spa&Garden 4*
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa&Garden Puerto De La Cruz

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Amenities

Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#14 Luxury Hotel in Puerto de la Cruz
Hotel Class
Number of rooms
248

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