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diverhotel Tenerife Spa & Garden

Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
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1 room 1 adult
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758 Reviews from our TripAdvisor Community

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Salisbury, United Kingdom
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Our first night in the restaurant was a bit of a come down as we had to queue to get into the restaurant, queue for 10 minutes at the salad counter, then another queue to get to the hot food and then another 10 minutes to queue at the grill to wait again there. By the time you got to... More 

Helpful?
Thank swanlady28
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Good Hotel ,good choose of food ,Hot or cold ,Fresh fish cooked every night and meat ,Rooms very clean new sheets and towels every day .Good bar service Marie was very good ,no waiting ,Pool big ,lots of sun beds.what more do you need .Thank for a good holiday and a good rest .

Helpful?
Thank Wendywaring
Coventry, United Kingdom
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Well where to start we love the town loved Tenerife loved our holiday BUT the hotel mmmm ,took an hour to check in as reception couldn't find our reservation not good after such a long journey with young hot n bothered children,although we were allowed to go and eat etc(all inc) on entering our room I was confronted by a... More 

Helpful?
1 Thank mtsacks

Travelers are raving about these Puerto de la Cruz hotels

ayrshire, scotland
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I, along with my two teenage children have just returned from a week in the sunshine.We chose to stay at Diverhotel and this turned out to be an excellent choice.The hotel is very clean and the staff are friendly and helpful.The gardens are quite stunning if you appreciate nature.The Palm trees and variations of cacti are beautiful.The... More 

Helpful?
Thank rosiebruce
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

went for the third time to this hotel and it want be the last time. staff just great cant do enogh for you. head of reception (santiago) very professional and more than helpful. general manager mrs. diaz makes you always so welcome and takes her time to talk to you. food was nice and plenty of choice. rooms very clean... More 

Helpful?
2 Thank Silvija F
Level Contributor
101 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Absolutely brilliant hotel. Very clean and tidy. Great food. Fresh. Lots of choice. Drinks on tap in the restaurant. Grab your own wine by the glass or caraff. Beer in jugs and branded soft drinks and fruit juices. I loved breakfast. Omelettes made while you watch. Delicious! Friendliest staff working so hard in all areas of the hotel. Pool and... More 

Helpful?
Thank mrskellyjones78
P-Stor, Gerente at diverhotel Tenerife Spa & Garden, responded to this review

Dear Guests, Thank you so much for sharing your experience with us. Please Know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day. We stay in your entire disposal and hope that you return to visit us in other... More 

Alicante
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is supposed to be a 4* hotel, but I do not know how it achieves this, except that it has a nice, sunny pool area and terrace. It also has a (paid for) spa with several pools with different functions. So, let's be positive, if all you want from a holiday is sun, pool, decent food, and relaxation, then... More 

Helpful?
3 Thank DianaAlicante
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 7, 2016 via mobile

AVOID this place horrendous don't cater for English stayed here for a week all inclusive from Christmas Day omg what a joke it was even had too pay 2 euros for a key for the fridge in the room the food was disgusting my husband got served Frozen spag Bol told the chef she didn't understand a word of English... More 

Helpful?
2 Thank joanneqqq
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

Had a great couple of days here with my family. Only problem I had, was the cards for room and the all inclusive kept needed to be activated. All the staff very helpful like always. Already looking forward for our next visit.

Helpful?
Thank 180smurf
Craigavon
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 3, 2016

myself and my daughter recently returned from a 9 nite holiday over the xmas period. we were very disappointed in the experience at this hotel.we were staying all inclusive and the meals were inedible, swimming in oil ect. when i asked the "chef" to ease back on the oil, i was met with a look of disdain! we had to... More 

Helpful?
3 Thank debsmc
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