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diverhotel Tenerife Spa&Garden

Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
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544 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Warrington, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

We have just returned from a 7 day family break. 2 adults 2 children. This was are first family holiday which we informed love holidays at the time of booking. So on arriving to the hotel the guy on reception was friendly and pleasant, the reception area open and very clean, we then went to are room and this is... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Went here on holiday as a single mother of a 4 year old boy. I was expecting the worst from reading some of the reviews but the holiday was one of the best I've been on and I would 100% return! ARRIVAL: It is quite far from Tenerife South airport so pre booked transfers are a good idea unless you... More 

Was this review helpful? Yes 2
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Approximately an hour from the south airport. located with lovely views in sight. about 25 min away from the main town (perfect if you like walking.) this hotel is on a hill so takes a few minutes more to walk back up. we only stayed for bed and breakfast, the breakfast differed from day to day. some days was a... More 

Was this review helpful? Yes 3
Kingston-upon-Hull, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel clean food ok but could have been hot and not luke warm, we were hoping to have a rest but unfortunately they have three resident cockerels to the back of the hotel that woke you up at 3 am and didn't stop until dark and if you were lucky they would visit you whilst you was sun bathing 😩

Was this review helpful? Yes 1
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The hotel was lovely couldn't complain had everything you needed..the only thing is it is more for the older people and the place was busy with entertainment every night. As someone told me you know it's good when all the Spanish nationalities are there. I had a lovely stay it's what you make of it yourselves I would go back... More 

Was this review helpful? Yes 3
Clackmannanshire, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 27, 2015

this hotel is like a throwback from the 80s, the food was awful and choice limited, the service was awful, though they were probably understaffed, and though the room was spotless it was dated, as was the entertainment, which was one man and his electric organ most nights, the front reception had buckets all over to catch the leaks when... More 

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P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. Know that it is our goal to spend the best days of holiday and that's why we... More 

Travelers are raving about these Puerto de la Cruz hotels

aberdeen
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 26, 2015

Just after we booked this holiday we were a bit concerned by some very negative reviews in English, but fortunatelyy some very good ones in Spanish. The Spanish ones were the accurate ones! Excellent hotel for the price. I assume it is relatively cheap just because it is a walk into Puerto de la Cruz. There is a hotel bus... More 

Was this review helpful? Yes 6
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2015

We just spent a week at this hotel and the stay was all good. There are some negative comments made on Trip adviser by other people, but. Think it's just those being very fussy. We found the hotel very comfortable and clean, our room was serviced every day with fresh bedding every two days. The location was very quiet, with... More 

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear guest, I want to thank that your stay was as nice as you says. We work every day to ensure that all our customers have a good holiday and It is a great pride for us. I will be delighted to welcome you again and greet you personally. Best Regards, M ª Carmen Diaz Manager Diverhotel Tenerife Spa &... More 

Leigh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 23, 2015

Wonderful hotel, cannot fault it. Perfect for exploring. Beautiful & clean pool & jacuzzi with life guard. Many delicious food choices in restaurant, various alcoholic & non alcoholic drinks on tap. Some dishes are cooked fresh in front of you by a chef. Staff very helpful & friendly. Beds comfortable, clean basic room with stunning views of El Tiede the... More 

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear guest, We greatly satisfies your comments. We try that the quality and price this according to what our customers expect. We are proud of our work and that all personnel have ensured that you have a happy holiday. We are at your disposal and thanks for choosing us. M ª Carmen Diaz Manager Diverhotel Tenerife Spa & Garden More 

Northwich, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 15, 2015

Just come back from a 5 night stay .. the hotel is beautiful & the staff friendly apart from the horrible grumpy one in the bottom bar .. very clean good sized room with great maid service .. plenty of mirrors infact they are absolutely everywhere .. not good if you have a body complex .. lovely pool plus lovely... More 

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, It is a pleasure to share their experiences at the hotel and I want to say you thank. The hotel, as is known, is in a beautiful luxury development. It is in the middle of nature and many customers choose us. It also has wonderful views of Mount Teide and the Orotava Valley. The hotel is 2 km.... More 

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