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diverhotel Tenerife Spa&Garden

Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
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diverhotel Tenerife Spa&Garden
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517 reviews from our community

Traveler rating
    135
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    98
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    41
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312
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Bury St. Edmunds, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We needed a spot of warmth and sunshine to lift the winter blues so for the first time in many a year opted for a package deal which was quick and easy to access and arrange. The hotel on arrival seems very pleasant with bird cage and flowing fountains in a marbled foyer. Staff at reception brisk, brusk and efficient... More 

Was this review helpful? Yes 1
Deeside
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently returned from this hotel staying 6 nights. We went in school holidays so paid an over inflated price but would say we got value for money. The hotel is situated in a residential area of tenerife in Puerto De la Cruz, which is in the north, at the time of booking we didn't realise the north was the 'cloudy... More 

Was this review helpful? Yes 1
Essex, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent Service. My partner has a gluten allergy and for every meal they prepared him his own personal gluten free meal. There was a wide range of food which was all very tasty. The staff was very friendly and helpful. The location is very close to shops. Down the road is a place where you can get information about trips.... More 

Was this review helpful? Yes 2
manchester
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you are looking for a bargain break in the sun, please ignore the negative reviews and give this hotel serious consideration. Definitely don't bother if you are an all night party person (I wouldn't have stayed here when I was in my 20s or 30s) as all the night life seems to shut down about 11 pm (bliss) and... More 

Was this review helpful? Yes 2
Cardiff, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I must express disappointment at some of the recent negative reviews of this hotel. I stayed here for 4 nights last week and had a fantastic time. As a lone traveller, taking some time out to de-stress and relax, this was an ideal venue. The hotel is located in a quiet and attractive residential area about 20 minutes walk from... More 

Was this review helpful? Yes 6
Newcastle upon Tyne, United Kingdom
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

on arrival we were greeted by l hotel staff who lost our paper work,got rude,then found it .Hotel is miles out of town however he told me it was 5 mins walk,took me half hour just to get to the bank because he would not change pounds for euros?for pool towels with holes in.Food ok but rushed ,ok if u... More 

Was this review helpful? Yes 2
Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Me my wife and 2 children stayed and what a mistake that was. The staff are rude ignorant unless you give them money or you are from Germany its full of oap's this is NOT a family hotel which it states the WiFi is not free and even when you do pay for it you cant use it, the Jacuzzi... More 

Was this review helpful? Yes 4
Edinburgh, Scotland, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

stayed a weeks all inclusive feb 12th myself my husband our daughter (26) and granddaughter (8) hotel reception awful if you have problem your in trouble! they wont listen walk away or ask for more money they put us all in 1 room totally overcrowded for 2 families no privacy at all other families also complained and paid more money... More 

Was this review helpful? Yes 2
Coatbridge, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed February 20, 2015

This hotel is too secluded for our taste, miles from main resort, there is a shuttle bus during the day but it drops you at a not very big shopping centre, hotel itself is very nice with big gardens , nice pool and such , now to the staff who to my mind could've care less they stood around chatting... More 

Was this review helpful? Yes 1
Newcastle upon Tyne, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
1 of 5 stars Reviewed February 17, 2015

Old German couples who stare you up and down :( make you feel uncomfortable Rooms not cleaned everyday only only German couples get front pool facing rooms. Back rooms left with no clean towels, sheets, view etc. All inclusive is not all inclusive extra secret suplemento charges added constantly No atmosphere. Rude staff who curse you in Spanish under there... More 

Was this review helpful? Yes 2
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