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diverhotel Tenerife Spa&Garden

Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
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595 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Exeter, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Because Tenerife is always warm and as a Spanish territory, which is far from mainland Spain, is a good example of the colonial history. Before we went I made the inquiries and came to the conclusion that south of the island more popular (and therefore more expensive) 'cos it's hotter and good weather guaranteed all year round. While the north... More 

Was this review helpful? Yes 7
Helston, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrival: After a 16 hour journey and having been dropped off at the wrong hotel we were tired and fed up so we were desprate to get in our room a chill, with lots of luggage and a 7 month old baby we needed help with our luggage so we went in and asked if it was possible, only to... More 

Was this review helpful? Yes 5
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I've been here in March for 4 nights and I can say it was a surprise to see how friendly and helpful are people from there.I had a problem with the Ac they fix it straight away at 11 PM. I ask them from where I can rent a car and they manage to find a good and cheap solution... More 

Was this review helpful? Yes 3
Whitstable, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 24, 2015

I was given a beautiful room ( no 253 ) with direct balcony views of Mount Teide, the pool and gardens and the sea. Clean bed linen and towels every day. The pool area was lovely. The gardens around the hotel are well worth walking around. The breakfasts are lovely with plenty of variety to suit all diets. They had... More 

Was this review helpful? Yes 7
Bedfordshire
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 4, 2015

We visited Tenerife in April 2015. Our expectations were not that high due to the price we had paid. We hired a car and took some time to find the hotel, the directions on the hotel website were minimal which made it seem it would be easy to find, after driving around for over an hour someone told us the... More 

Was this review helpful? Yes 5
Warrington, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 30, 2015

We have just returned from a 7 day family break. 2 adults 2 children. This was are first family holiday which we informed love holidays at the time of booking. So on arriving to the hotel the guy on reception was friendly and pleasant, the reception area open and very clean, we then went to are room and this is... More 

Was this review helpful? Yes 8

Travelers are raving about these Puerto de la Cruz hotels

2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 20, 2015

Went here on holiday as a single mother of a 4 year old boy. I was expecting the worst from reading some of the reviews but the holiday was one of the best I've been on and I would 100% return! ARRIVAL: It is quite far from Tenerife South airport so pre booked transfers are a good idea unless you... More 

Was this review helpful? Yes 6
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 17, 2015

Approximately an hour from the south airport. located with lovely views in sight. about 25 min away from the main town (perfect if you like walking.) this hotel is on a hill so takes a few minutes more to walk back up. we only stayed for bed and breakfast, the breakfast differed from day to day. some days was a... More 

Was this review helpful? Yes 5
Kingston-upon-Hull, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 2, 2015

Hotel clean food ok but could have been hot and not luke warm, we were hoping to have a rest but unfortunately they have three resident cockerels to the back of the hotel that woke you up at 3 am and didn't stop until dark and if you were lucky they would visit you whilst you was sun bathing 😩

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, Thank you for taking the time to provide your feedback regarding our hotel. I am certainly disappointed that your stay was not all what it could have been. We regret not covering your expectations and we will be delighted if you offer us the opportunity to return to have you back in any of our establishments. Mª Carmen... More 

Dublin, Ireland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 29, 2015

The hotel was lovely couldn't complain had everything you needed..the only thing is it is more for the older people and the place was busy with entertainment every night. As someone told me you know it's good when all the Spanish nationalities are there. I had a lovely stay it's what you make of it yourselves I would go back... More 

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, Thank you so much for sharing your experience with us. Please Know that it is our aim that you spend the best days of your holidays with us and this is what we are working for and trying to improve every day. We stay in your entire disposal and hope that you return to visit us in other... More 

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Double Standard Room with Mountain View (29)
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Double Standard Room with Teide View (39)
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Suite Tenerife (61)
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