We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

diverhotel Tenerife Spa&Garden

4.0 of 5 Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
diverhotel Tenerife Spa&Garden
Professional photos View all
Browse nearby
diverhotel Tenerife Spa&Garden
Write a Review

456 reviews from our community

Traveler rating
    120
    173
    85
    43
    35
See reviews for
287
104
5
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (456)
  • Mar-May only
    (65)
  • Jun-Aug only
    (173)
  • Sep-Nov only
    (144)
  • Dec-Feb only
    (74)
All months
Beijing
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Returned a few days ago, very happy with this hotel, clean and tidy rooms. Great selection of food with drinks included. Nice pool with slide and jacuzzi for adults only. Bit of a trek up the hill, but there is a free shuttle bus that you to puerto de la cruz shopping area. A lot of Spanish people holiday here,... More

Was this review helpful? Yes 3
Peterborough, England, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just got back from staying at this hotel in puerto de la cruz. We were looking for some where, quite in a local Spanish area and we found it. We travelled with our 3 year old child and he also loved it. We picked up the 343 bus from the airport and were dropped off close to the botanical gardens,... More

Was this review helpful? Yes 3
Glasgow, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

i recently stayed here the room i was given was a twin room made in to a twin double and a sofa bed i had a child of 10 year old and the room i was given was round the back of the hotel.the curtain on the window did not fit right and the residents near by could see right... More

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most... More

malaga
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 28, 2014

Unless you are a family with children - Do not book it you will be disappointed. The food, location, constant loud pumping music, all day long calls for participating in activities, no decent entertainment, the room, the extra charges, do I need to continue? Only positives - nice spa and gardens!

Was this review helpful? Yes 6
Middlesbrough, United Kingdom
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 21, 2014

I booked this 4 star hotel for 2 weeks in August for a family 0f 4. Flying from Prestwich in Scotland it was about £2500. To book another hotel in the south of the island it was £3500. Good selection of food, although 3 times a day it can be repeatative? So sometimes only have salad and cooked meat. The... More

Was this review helpful? Yes 3
Durham, England, United Kingdom
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 19, 2014

After booking a late deal with this hotel and reading reviews afterwards I felt a little bit concerned. I just didnt know what to expect, the reviews were disappointing to say the least! However, decided to keep an open mind and took them with a pinch of salt. To rate the hotel with one star is mean spirited and to... More

Was this review helpful? Yes 8
montego bay, Jamaica
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 17, 2014

just returned from diver hotel @ tenerife,very disappointed. The hotel is miles away from anywhere situated up a hill and a good 30 minute walk to the town. The food was ok but not much choice.Everything in the hotel had to be paid for like the refrigerator in the room and the safe was charged at 4 euro a day... More

Was this review helpful? Yes 4
A TripAdvisor Member
1 of 5 stars Reviewed July 30, 2014

Just back from a week at this hotel. The food was adequate but often cold. Staff in restaurant very nice but reception staff unfriendly and not very helpful. As a family of four we were put into a room with very little space, and not as advertised. The Spanish people staying there not too friendly either. Pool area nice. Entertainment... More

Was this review helpful? Yes 6
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most... More

Claremorris, Ireland
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 28, 2014

My husband , my 9 year old son and I are just back from a weeks stay at this hotel , on arrival i had a feeling it was not at all what was advertised. We booked the hotel as it had advertised a great kids club and something for all the family . On the first day , there... More

Was this review helpful? Yes 9
Contributor
14 reviews 14 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 26, 2014

Being residents in south Tenerife, and a regular visiter to the hotel for weekend breaks, we decided to just use their Spa facilities while visiting the north for the day yesterday. Thank you to Fabio the receptionist for making us feel welcome again, and to all the staff within the hotel. Hopefully next time you see us, it will be... More

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, On behalf of the whole staff of Diverhotel Tenerife Spa&Garden and myself , I would like to say thank you for sharing your experience with us. We work every day to ensure that all our customers have a good holiday. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to diverhotel Tenerife Spa&Garden? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about diverhotel Tenerife Spa&Garden

Address: Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — diverhotel Tenerife Spa&Garden 4*
Number of rooms: 248
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Priceline and Odigeo so you can book your diverhotel Tenerife Spa&Garden reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa&Garden Puerto De La Cruz

526 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (149)
Viewed
View from room (26)
Viewed
Room/suite (15)
Viewed
Hotel & grounds (28)
Viewed
Pool/beach area (32)
Viewed
Dining (2)
Viewed
Family/play areas (3)
Viewed
Bathroom (1)
Viewed
Other (42)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (368)
Viewed
Amenities (125)
Viewed
Double Standard Room with Mountain View (29)
Viewed
Double Standard Room with Teide View (39)
Viewed
Pool (11)
Viewed
Restaurants and Bars (45)
Viewed
Suite Tenerife (61)
Viewed
The Hotel (58)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (4)
Viewed
Pool/beach area (3)
Viewed
Room/suite (2)
Viewed
Dining (1)
Hotels you might also like...
Check In Check Out
Price Your Stay