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diverhotel Tenerife Spa&Garden

Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
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diverhotel Tenerife Spa&Garden
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diverhotel Tenerife Spa&Garden
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530 reviews from our community

Traveler rating
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    100
    48
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320
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
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Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We just spent a week at this hotel and the stay was all good. There are some negative comments made on Trip adviser by other people, but. Think it's just those being very fussy. We found the hotel very comfortable and clean, our room was serviced every day with fresh bedding every two days. The location was very quiet, with... More 

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Leigh, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Wonderful hotel, cannot fault it. Perfect for exploring. Beautiful & clean pool & jacuzzi with life guard. Many delicious food choices in restaurant, various alcoholic & non alcoholic drinks on tap. Some dishes are cooked fresh in front of you by a chef. Staff very helpful & friendly. Beds comfortable, clean basic room with stunning views of El Tiede the... More 

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Northwich, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just come back from a 5 night stay .. the hotel is beautiful & the staff friendly apart from the horrible grumpy one in the bottom bar .. very clean good sized room with great maid service .. plenty of mirrors infact they are absolutely everywhere .. not good if you have a body complex .. lovely pool plus lovely... More 

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, It is a pleasure to share their experiences at the hotel and I want to say you thank. The hotel, as is known, is in a beautiful luxury development. It is in the middle of nature and many customers choose us. It also has wonderful views of Mount Teide and the Orotava Valley. The hotel is 2 km.... More 

Portsmouth, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We have been happy to return to this hotel for the last few years so there must be quite a lot good about it. We find it a pleasant hotel with a very courteous, friendly and capable staff. Food can be variable in quality although there was quite a wide choice particularly with the salad section. The hotel's situation in... More 

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We stay in your entire disposal and hope that you return to visit us in other occasions,... More 

st Agnes, cornwall, uk
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would tend to ignore some of the negative comments, yes this hotel is not perfect and definitely not luxury. But it is clean, friendly, spacious, good food and amenities. The negative comments I feel are from slightly picky moaners who are never pleased. We have just returned from a fabulous week at this hotel, and given what we paid,... More 

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P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, I am delighted to receive your comments because we are very proud of our daily work. Our goal is to satisfied customers. It is very gratifying to know that during your stay at the hotel you have enjoyed. I hope to greet you personally when you return to hotel. I send you warm greetings M ª Carmen Diaz... More 

Caerphilly, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice peaceful hotel & gardens, a little out of the way though. Large family room with plenty of space for us &our two children and the large balcony overlooking the pool was great. Choice of food was very good from the salads, hot dishes, cooking stations & deserts. Hotel entertainment was fairly typical but had a couple of good nights.

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest You devoted part of their time to share your comments with us and we want to thank you for it. It is very important to us your opinion to the proper functioning of all departments of the hotel. Especially the head of kitchen is very happy because the menu we offer all our guests liked it to you.... More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was really pleased with our hotel,didn't know what to expect when we got there. The rooms where clean and comfortable, had a lovely balcony with a view of the ocean one side,and mountains the other. Pool area was lovely, was just unfortunate that I couldn't use it more cos the weather was a bit cool and overcast. Gardens lovely.... More 

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear guest, I want to thank you for all the positive comments you told us about the hotel and staff. . We appreciate your words and we care primarily about getting all our guests leave happy. It will be a pleasure to welcome you again in our hotel. We are at your disposal. Regards, M ª Carmen Diaz Manager Diverhotel... More 

llanelli
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Came back from this hotel yesterday and we were all pleasantly surprised by it. After we read some of the reviews our initial thoughts were 'oh no what have we done' but these were put to rest when we arrived. The reception staff were very friendly and helpful and the lobby area was very nice with a big budgie cage,... More 

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, Thank you for your comments. I want to tell you that we are very proud because you have very pleasant memories of your vacation in our establishment. It is very important to us that all hotel departments have achieved very good results in their criticism. Especially the kitchen department and entertainment department. We all work better if we... More 

Borlange, Sweden
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The hotel was just as good as we expected for a 4 star hotel. Nice interior. Nice poolside view. Clean. Polite staff. Very good food. Nice pool area. Everyday some activities for those spending time at the hotel. Et c. A very nice garden with plants and trees from various warm regions in the world was a positive surprise. The... More 

Was this review helpful? Yes
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest: Thank you very much for sharing your experience with us. We work every day to ensure that all our customers have a good holiday. Thank you for choosing Diverhotel Tenerife Spa&Garden and I will be delighted to welcome you again and greet you personally. Best Regards M ª Carmen Diaz Manager Diverhotel Tenerife Spa & Garden More 

Bury St. Edmunds, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We needed a spot of warmth and sunshine to lift the winter blues so for the first time in many a year opted for a package deal which was quick and easy to access and arrange. The hotel on arrival seems very pleasant with bird cage and flowing fountains in a marbled foyer. Staff at reception brisk, brusk and efficient... More 

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear guest, Thanks for choosing us for your vacation and share your experiences with us. if you had requested a kettle would have put him in the room with a charge. I`m soorry but You only have this service in our suites because they are superior. Depends on the time of year we have different types of customers. We are... More 

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