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All 81 Puerto de la Cruz hotels

diverhotel Tenerife Spa&Garden

4.0 of 5 Hotel   |   Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
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Ranked #19 of 81 hotels in Puerto de la Cruz
A recent review
3 of 5 stars reviewed 2 days ago
justbackfromhoneymoo malaga
  • Overview
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426 people have reviewed this hotel

Traveler rating
    108
    164
    81
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See reviews for
268
101
5
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
malaga
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Unless you are a family with children - Do not book it you will be disappointed. The food, location, constant loud pumping music, all day long calls for participating in activities, no decent entertainment, the room, the extra charges, do I need to continue? Only positives - nice spa and gardens!

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked this 4 star hotel for 2 weeks in August for a family 0f 4. Flying from Prestwich in Scotland it was about £2500. To book another hotel in the south of the island it was £3500. Good selection of food, although 3 times a day it can be repeatative? So sometimes only have salad and cooked meat. The... More

Was this review helpful? Yes 2
Durham, England, United Kingdom
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

After booking a late deal with this hotel and reading reviews afterwards I felt a little bit concerned. I just didnt know what to expect, the reviews were disappointing to say the least! However, decided to keep an open mind and took them with a pinch of salt. To rate the hotel with one star is mean spirited and to... More

Was this review helpful? Yes 4
montego bay, Jamaica
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

just returned from diver hotel @ tenerife,very disappointed. The hotel is miles away from anywhere situated up a hill and a good 30 minute walk to the town. The food was ok but not much choice.Everything in the hotel had to be paid for like the refrigerator in the room and the safe was charged at 4 euro a day... More

Was this review helpful? Yes 3
A TripAdvisor Member
1 of 5 stars Reviewed 4 weeks ago

Just back from a week at this hotel. The food was adequate but often cold. Staff in restaurant very nice but reception staff unfriendly and not very helpful. As a family of four we were put into a room with very little space, and not as advertised. The Spanish people staying there not too friendly either. Pool area nice. Entertainment... More

Was this review helpful? Yes 6
Claremorris, Ireland
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 28, 2014

My husband , my 9 year old son and I are just back from a weeks stay at this hotel , on arrival i had a feeling it was not at all what was advertised. We booked the hotel as it had advertised a great kids club and something for all the family . On the first day , there... More

Was this review helpful? Yes 8
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 26, 2014

Being residents in south Tenerife, and a regular visiter to the hotel for weekend breaks, we decided to just use their Spa facilities while visiting the north for the day yesterday. Thank you to Fabio the receptionist for making us feel welcome again, and to all the staff within the hotel. Hopefully next time you see us, it will be... More

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, On behalf of the whole staff of Diverhotel Tenerife Spa&Garden and myself , I would like to say thank you for sharing your experience with us. We work every day to ensure that all our customers have a good holiday. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile... More

tirnanog
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 11, 2014

My wife and I stayed for a week at end of April 2014. The room was clean and comfortable but there was no air conditioning but a warm air system. A TV was provided but not one English language channel, fine if you understood Spanish or German. The ceiling fan was very noisy initially but the hotel rectified it quickly.... More

Was this review helpful? Yes 4
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest: thank you very much for sharing your experience with us. We work every day to ensure that all our customers have a good holiday. Normally the outdoor pool has a temperature of 27º and our team of entertainers is pleased to offer you the opportunity to participate in a number of sporting and cultural activities. You could have... More

Llandovery, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 8, 2014

We stayed at Easter and found the hotel to be of a very good standard. It is very chilled and relaxed, almost horizontal. The clientele is mainly elderly Spanish and the staff don't speak much English however they are still very attentive. We paid 110 euros each way for a taxi from the airport however I believe a pre booked... More

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, On behalf of the whole staff of the Hotel and mayself, I would like to say that It is a pleasure to know that your stay with us was as nice. On the next time please do not hesitate to contact me personally, I will be delighted to welcome you and wish you a pleasant stay us during... More

Contributor
11 reviews 11 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 6, 2014 via mobile

Went over easter holidays had good fun cant complain rooms clean balconies big u get british brands of drink which is ideal life guard a bit moany with British children but seemed to favour the spanish children but had good holiday only thing i would say is to high up as very cloudy but thats not hotels fault lol x

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest: thank you very much for sharing your experience with us. We are a international hotel and we have guests from all nationalities but at that time there were more Spanish children. We work every day to ensure that all our customers have a good holiday. Thank you for choosing Diverhotel Tenerife Spa&Garden and I will be delighted to... More

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Additional Information about diverhotel Tenerife Spa&Garden

Address: Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — diverhotel Tenerife Spa&Garden 4*
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Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Diverhotel Tenerife Spa&Garden Puerto De La Cruz

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Double Standard Room with Teide View (39)
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Amenities

Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#11 Luxury Hotel in Puerto de la Cruz
Hotel Class
Number of rooms
248

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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