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All 80 Puerto de la Cruz hotels

diverhotel Tenerife Spa&Garden

4.0 of 5 Hotel   |   Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Hotel amenities
diverhotel Tenerife Spa&Garden

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A recent review
4 of 5 stars reviewed 1 week ago
Ryanchelmsford Chelmsford, United Kingdom
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372 people have reviewed this hotel

Traveler rating
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    37
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See reviews for
229
91
5
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Chelmsford, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Simple review rooms were great clean and modern hotel was modern no tea or coffee in the rooms tho only in bar,hotel is lovely the pool and view is truly stunning.. Only problem was clouds from the mountain we only had about 2 days full sun in the week Breakfast was buffet style which I enjoyed but some people are... More

Was this review helpful? Yes 1
Glasgow, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Good points: Good room, well cleaned, cant complain Very helpful staff, friendly and fun Good selection of food at the buffets, tasty and my girlfriend did fancy the chef Pool was grand with great views of Tiede, wish it was open earlier/later though Nice gardens throughout with cheerful gardeners quick to offer the ladies a flower ;P Entertainment; quite pathetic... More

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bristol
Reviewer
5 reviews 5 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Just got back from a week at this hotel 9-16th march, checked in lovely then upgraded to a suite for extra 280 euros which was well worth it! Ground floor, leads straight out to the pool, huge round bath! Food is average always something to eat, but sometimes warm not hot! Pool is lovely and heated! Not much outside the... More

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P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, I appreciate your comments. I love to know that your stay at the hotel was successful and that you enjoyed the suite. It is my pleasure and to all staff ensure that all our guests leave happy. I hope to see you soon, Best Regards M ª Carmen Diaz Manager Diverhotel Tenerife Spa & Garden More

Sopron, Hungary
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2014

stay 8th-14th february, young pair with 3 and 1,5 year-old children. good location, easy to find a parking place, very good breakfast and dinner. nice staff, the spoke english and german as well, helped with printing out the boarding cards, very good and large room, place for 2 baby cots, very big and comfortable beds, 1 bottle of champagne as... More

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. We stay in your entire disposal and hope that you return to visit us in other occasions, meanwhile we will continue working in achieving our goal that is that our guests enjoy their... More

Scarborough, United Kingdom
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 5, 2014

arrived 6th january for 2 weeks and we were given room facing bqack towards mountains with a view of the sea, very little sun but very quiet which was good.comfortable room good lighting,very clean as was the whole hotel,lounge areas upstairs lovely.lots of space to sit with an outside terrace.good heated pool with lovely gardens and plenty of sunbeds,food was... More

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We will have very much in mind your impressions and we will work to improve these points... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 25, 2014

Arrived on holiday day in Canaries to find our booking for 2 rooms was not in their hotel system. Took some time to get through the queue but eventually the "manager" (not sure - he wasn't adorning the yellow and blue outfit other receptionists were wearing) said we could stay for one night and he will take my cc details... More

Was this review helpful? Yes 2
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, I would like to thank you for your comments, as it is through them the best way we can improve the quality of our service, understanding the perception of our product and most important the quality and friendly service we provide. We are glad you enjoyed champagne detailed. We stay in your entire disposal and hope that you... More

Cavan, Ireland
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 13, 2014

my wife my daughter and i booked a holiday in the hotel playacanaria spa hotel from the 1 of january until the 8 of january for the second time the rooms are good and get cleaned every day, we must say very clean just perfect. the staff is very friendly and always is trying there best to please you. we... More

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest, I am delighted to know that your stay at the hotel has been so nice. On behalf of my staff and we thank you and especially you enjoyed our cuisine, both at breakfast and dinner. I hope during your next stay greet you personally. Thank you again. Best Regards, M ª Carmen Diaz Manager Diverhotel Tenerife Spa &... More

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 11, 2014

I booked this hotel last minute through quickrooms.com and was really worried how it would be. I travelled with my wife and my 2 kids aged 6 and 9. Check In was extremely smooth and were transferred to our originally booked room, which was quite a worrying start to our holiday as it was really small for 4 ppl. we... More

Was this review helpful? Yes 1
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guest: thank you very much for sharing your experience with us. We work every day to ensure that all our customers have a good holiday. Thank you for choosing Diverhotel Tenerife Spa&Garden and I will be delighted to welcome you again and greet you personally. Best Regards M ª Carmen Diaz Manager Diverhotel Tenerife Spa & Garden More

St Albans, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 7, 2014

I visited this hotel in December 2013 and got a great deal by booking direct with the hotel. Honestly I wasn't expecting too much but we were pleasantly surprised by the whole package. The hotel offered us a Half Board package that also included wine with the evening meal which was ideal and allowed us to explore the surrounding area... More

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, First of all thank you for your comments, because it is the best way to learn about the experiences of our guests during your holiday. One of the lifts was a technical problem during those days and sorry to inconvenience. We are looking forward welcoming you to any of our establishments. Best Regards, M ª Carmen Diaz Manager... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 3, 2014

We were hesitating to book holidays in December, but were so glad that we did as the temperature never fell below 21 degree C. This side of the island is bit more cloudier than the South and probably few degrees difference as well. A few comments: Hotel: All inclusive was certainly value for money. Plenty of food and choice, that... More

Was this review helpful? Yes 3
P-Stor, Gerente at diverhotel Tenerife Spa&Garden, responded to this review

Dear Guests, I appreciate your comments. The hotel has a welcome letter with all the information and also the reception can help you with any questions. We have a shuttle bus service to the beach from Monday to Saturday afternoon. Feel the inconvenience and hope to a new opportunity. We stay in your entire disposal and that you return to... More

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Additional Information about diverhotel Tenerife Spa&Garden

Also Known As:
Playacanaria Hotel Puerto De La Cruz
Hotel Playacanaria
Playacanaria Hotel
Diverhotel Tenerife Spa&Garden Puerto De La Cruz
Address: Urb El Durazno s/n, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Playacanaria Spa Hotel)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Puerto de la Cruz
#14 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — diverhotel Tenerife Spa&Garden 4*
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