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Apartamentos Casablanca

Travelers' Choice award winner
C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
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Apartamentos Casablanca
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Apartamentos Casablanca
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1,052 Reviews from our TripAdvisor Community

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Traveler rating
    720
    275
    46
    8
    3
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323
505
14
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1052)
  • Mar-May only
    (244)
  • Jun-Aug only
    (293)
  • Sep-Nov only
    (287)
  • Dec-Feb only
    (228)
All months
Aberdeenshire, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent apartments, stayed for 2 weeks, very comfortable and great professional service and support. 2 bedroom apartments very spacious and can accommodate a family of four easily. Great kitchen facilities, and bedding. Madi service 5 days per week. Beds comfy and large. TV: 8 English speaking channels incl two movie channels. Staff: Very professional, and will arrange car hire and... More 

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bristol
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I would echo previous comments; hotel is clean, staff are helpful and rooms are big. However, the pool is small, there were not always sunbeds available when we visited and the food is fairly basic. There is no Thomas Cook rep in the resort so you need to book excursions through hotel. Everywhere you go you will have people trying... More 

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Siena, Italy
5 of 5 stars Reviewed 4 days ago NEW

A pretty fine and full accessoired apartments plant. A bit far away from the beach (a stair of 125 steps), but a good sighr all over Puerto de la Cruz. Beware of electronic shops owned by asiatic, they trick you as well.

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Wales
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

The Casablanca Apartments are comfortable, clean and relaxed. The staff are all very cheerful, friendly and eager to help in any way they can. You can book trips from the hotel at reception and the staff are very efficient in organising the actual excursion and your transport. The apartments all consist of at least one bedroom, a bathroom, a kitchen,... More 

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2 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

My 3year old and I loved this apartment. Great staff, friendly, good food, great family atmosphere with evening entertainment. My wee one loved the magic show, it was amazing. The weather was overcast but didn't reflect on the apartment. They have great wee kids pool that my girl really enjoyed.

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JJHM13, Gerente at Apartamentos Casablanca, responded to this review

Dear customer, Thank you for taking the time to share your opinion about us through Tripadvisor. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope... More 

Bristol, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from a weeks visit to Tenerife where we stayed at the Apartamentos Casablanca at Puerto de la Cruz. The apartments were wonderful, we had a room that could have slept 5 people so the place was well stocked with everything you needed, there was a iron, Ironing board, hair dryer, microwave, kettle, cooker, tv etc. The... More 

Was this review helpful? Yes 2
Northern Ireland, United Kingdom
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We have just returned from our second RCI exchange at this resort. What can you say that has not already been mentioned. The most important thing is the staff, from reception when you check in through to everyone else. They are all so professional in what they do but still treat you as a person, have time to speak to... More 

Was this review helpful? Yes 2
JJHM13, Gerente at Apartamentos Casablanca, responded to this review

Dear David, Thank you for taking the time to share your opinion about us through Tripadvisor. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope... More 

sheffield
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a fantastic place not to sound conceited but my husband and I have travelled the world far and near and these are by far the best accommodation we have stayed in.The staff are efficient and friendly nothing is too much for them.Everything is so clean and comfortable.On the day we were leaving usually we keep the room... More 

Was this review helpful? Yes 7
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We spent a week in Apartamentos Casablanca on a RCI exchange week. Everything was just perfect. This property is maintained at a very high standard and everything is spotlessly clean. Our 1-bedroom apartment seemed freshly decorated and the balcony was overlooking the garden/swimmingpool area. The kitchen was very modern and well equipped. The staff in all areas were very nice... More 

Was this review helpful? Yes 1
JJHM13, Gerente at Apartamentos Casablanca, responded to this review

Dear Ulla, Thank you for taking the time to share your opinion about us through Tripadvisor. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. Thank you... More 

Aberdeen, Scotland
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I thoroughly enjoyed my 7 day stay at these apartments. My one bedroom apartment was very spacious and had all the amenities you could possibly need. The bed was very comfortable and the lounge was ideal for relaxing in. The TV had BBC1,2 and ITV1 reception although you do have to leave a deposit at reception for the remote. I... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very clean(7)
  • Reception staff(5)
  • Evening entertainment(5)
  • Pool area(3)
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Bathroom (13)
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Hotel & grounds (69)
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Room/suite (68)
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Pool/beach area (35)
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Dining (48)
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Other (100)

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Amenities (35)
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Double Room with Pool View (71)
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Pool (9)
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Restaurants and Bars (15)
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Single Room (76)
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Single Room with Mountain View (75)
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The Hotel (44)

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