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Apartamentos Casablanca

Travelers' Choice award winner
C/ Calzada Martianez 4, 38400 Puerto de la Cruz, Tenerife, Spain
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Apartamentos Casablanca
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Apartamentos Casablanca
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946 reviews from our community

Traveler rating
    647
    243
    45
    8
    3
See reviews for
288
452
11
5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Bracknell, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 3 days ago NEW

Luckily got a sunny balcony. Floor was a bit dirty but was sorted quickly after complaining. Parking underground. Beds hard but better after they put an extra mattress on although this exacerbated the gap between us. Other than the quibbles this is the best of all the timeshare resorts we have tried in Puerto. Very helpful and friendly staff.

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Kirkcaldy, United Kingdom
Contributor
19 reviews 19 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just spent 4 weeks here. Usually we come for only one week in the winter but thought we'd try it for a little longer this time. The Casablanca never let's you down. The complex is spotless, very well maintained, modern and has a welcoming feel to it from the entrance and throughout. The apartments are comfortable and well equipped. There's... More 

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Durham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Well equipped apartments, staff excellent, very friendly and helpful. Bar restaurant good value. Free wifi. Nice Bowling Green ,all in all a brilliant resort. In Puerto there are plenty of nice shops and a lovely Lido. It's a must to visit El Monastario, Loro Park and of course Teide. Can't wait to go back next year.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We have stayed at the Casablanca Apartments on several occasions. They are very well looked after and very clean. All the staff are very friendly and helpful. Lovely pool area. Entertainment most evenings. We would not hesitate in recommending the Casablanca.

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Lincolnshire, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

After the decision was made to base ourselves in Puerto Dela Cruz self catering accommodation was sought and with great reviews Casablanca was booked for a week in March 2015. Arrived midday at airport and transfer to Puerto was direct in air con luxury coach. Within an hour we were at reception and were greeted by smiling efficient staff. A... More 

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Neston, Wirral
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Well equipped, spotlessly clean apartments and complex. Entertainment was of a high standard within the bar/restaurant area. All staff were polite, helpful, efficient and happy! Would stay there again and hopefully in the not too distant future! Highly recommended.

Was this review helpful? Yes 1
toronto
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I loved this place! Can’t say a bad word about it! Checking in was great, everyone at reception was very nice and helpful at all times. The room was spacious with everything you would need. The kitchen was nice and well equipped although we barely used it as we were out most of the time. The bathroom could probably use... More 

Was this review helpful? Yes 2
Basingstoke, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had the most amazing time staying here, it was my fifth time I think and would go again and again?!? The apartments were cleaned daily and always to the best standard. All of the staff as always were amazing, polite and very helpful! It was a shame that the town was being renovated a lot of it was shut... More 

Was this review helpful? Yes 1
Girona, Spain
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

You don't have to have been at Casablanca long to realise that it is a happy place. Not "happy" in the hi-de-hi, let's get everyone laughing, sense. But just happy in the sense that the entire staff from reception to cleaners are going about their work with a smile and a sincere "Buenos Dias", which lets you know that, whatever... More 

Was this review helpful? Yes 3
JJHM13, Gerente at Apartamentos Casablanca, responded to this review

Dear David Thank you very much for your great contribution to our profile on Tripadvisor. For the resort it is an honor that satisfied travelers share their experiences with this community. We are pleased that you enjoyed the facilities and the services offered. Thank once again all these compliments that motivate us in our efforts to offer the best service... More 

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for a short 4 day break and we were very impressed with the apartment's. The whole complex is spotless and the staff can't do enough for you. Ate at the bar a few times and again excellent. Would definitely stay here again couldn't fault it.

Was this review helpful? Yes 4
JJHM13, Gerente at Apartamentos Casablanca, responded to this review

Dear client, Thank you for taking the time to share your opinion about us through Tripadvisor. We are pleased to know that your stay with us was to your entire satisfaction and we appreciate your comments regarding our staff and services which certainly help and motivate us in our efforts to offer the best service to our guests. We hope... More 

Hotel Review Summarization

What travelers say

  • Very clean(7)
  • Evening entertainment(5)
  • Reception staff(5)
  • Pool area(3)
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741 photos of this hotel

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Dining (48)
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Bathroom (12)
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Pool/beach area (30)
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Room/suite (62)
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Hotel & grounds (64)
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Other (91)

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Amenities (35)
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Double Room with Pool View (71)
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Pool (9)
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Restaurants and Bars (15)
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Single Room (76)
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Single Room with Mountain View (75)
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The Hotel (44)

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Room/suite (1)
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Other (31)
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