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Be Live Experience Orotava

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Av. Aguilar y Quesada, 3, 38400 Puerto de la Cruz, Tenerife, Spain
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1 room 1 adult
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315 Reviews from our TripAdvisor Community

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Cornwall, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

No iron or ironing board available.You have to pay a deposit for pool towels and tv remote controls which is surprising for a 4 star hotel.No ventilation in the bedroom unless you leave the patio styled doors open all night.

Review collected in partnership with Be Live Hotels

Helpful?
Thank denisrichardt
Yarm, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 28, 2015

First of all I must say that we received excellent service from Jet2 Holidays from start to finish. When we checked into the hotel we paid the usual deposit (20 Euros) for use of the safe along with a fee of 15 Euro which was non refundable, it would be better if this was built into the holiday cost. Beach... More 

Helpful?
1 Thank ClaireVass
Be Live O, Gerente at Be Live Experience Orotava, responded to this review

Dear Customer, Thank you for having done your comments which help us to improve our services. Best regards. More 

Leicestershire
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed December 9, 2015

The good...............This hotel is listed as 4* which,personally I don't think it is. Having said that I thought it was a nice enough hotel. It was clean and our room was spacious. The indifferent..........The food, although plentiful was luke warm and some mornings the eggs were actually cold. The fried eggs were crunchy and the "bacon" very greasy. Must admit... More 

Helpful?
1 Thank Sudoweb
Be Live O, Gerente at Be Live Experience Orotava, responded to this review

Dear Customer, Thank you for having done your comments which help us to improve our services. Best regards. More 

Zagreb, Croatia
1 review
5 of 5 stars Reviewed November 15, 2015

The hotel was very nice at the great location, it is a bit old hotel and that is the only one thing that is not so great, they need some inovation in interier. Food, staff and cleanning were the best.

Review collected in partnership with Be Live Hotels

Helpful?
Thank 363dijanaf
Be Live O, Gerente at Be Live Experience Orotava, responded to this review

Dear Customer, Thank you for having done your comments which help us to improve our services. Best Regards. More 

Lower Gornal, Dudley, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 11, 2015

The title of my review pretty much sums up this hotel. Most of the guests were elderly German couples or groups who were very quiet and kept themselves to themselves. The buffet restaurant was plentiful, but average with very few decent meat dishes. The pool was icy cold so pretty much no use to anyone. The entertainment was what you'd... More 

Helpful?
Thank Neil S
Be Live O, Gerente at Be Live Experience Orotava, responded to this review

Dear Customer, Thank you for having done your comments which help us to improve our services. Best Regards. More 

Solihull, England
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed March 13, 2015

I stayed at the Be Live Experience Orotava for 3 nights Half Board in early March 2015 as part of a short two centre break. The hotel is somewhere between 3 and 4 stars. Both breakfast and evening meal were very good and I found the dinning staff both pleasant and efficient. Reception were a little laid back. Bar and... More 

Helpful?
4 Thank SlipperySlug
Be Live O, Gerente at Be Live Experience Orotava, responded to this review

Dear customer, thank the time spent getting reviews. Every day we try to improve our services. Best regards. More 

London, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 7, 2015 via mobile

Not my ideal place but liked the serenity and peaceful nature. The hotel is quite old and needs some refurbishing for sure. Staff were friendly and helpful although you have to read the facilities before hand as you might not get what you expect, for example an iron and ironing board which is a formality in a four star hotel... More 

Helpful?
3 Thank charithck
Warsaw, Warszawa, Poland
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed February 22, 2015

It's a quiet and elegant place, we spent there a week. More advantages? Excellent food, wine and service in the restaurant. The hotel is situated close to the beach and the swimming pool complex, and Puerto de la Cruz is a marvelous city with a great history. Everything ALMOST perfect... Disadvantages? Cleanliness (daily cleaning limited to change of towels) and... More 

Helpful?
3 Thank Kiiingaaa
Brighton, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed February 8, 2015 via mobile

With all things in life, you get what you pay for so considering the cost of our seven night stay here the Orotava represents excellent value for money. Large room, firm bed, a big bathroom (bidet, bath etc) and balcony. Friendly, helpful staff. Changed room on request from twin to double, added an extra pillow ('amoulada), discount for car park,... More 

Helpful?
4 Thank Ali T
Be Live O, Gerente at Be Live Experience Orotava, responded to this review

Dear customer, thank you for your comments.We are glad to know that we have met your expectations. Best Regards. More 

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