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Catalonia Las Vegas

4.0 of 5
Avenida Colon 2, 38400 Puerto de la Cruz, Tenerife, Spain
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Catalonia Las Vegas
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Catalonia Las Vegas
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655 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newcastle upon Tyne, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My partner and I have just returned from being guests at the Catalonia Las Vegas in Puerto de la Cruz, Tenerife for the third time within the past twelve months. The hotel is in an excellent position between the attractive old town and the Lido, staff are friendly and efficient, the rooms are clean and of a good size and... More 

Was this review helpful? Yes 3
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear 231cargo: Thank you very much for returning once again to our hotel and of course for your extremely kind review. We look forward to seeing you again very soon. Best regards from Hotel Catalonia Las Vegas. Sincerely, Jose Carlos Padrón Manager More 

Arbroath, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our last stay at this hotel was 4 years ago. We therefore had no issues with booking a holiday here through Thomson's. Our arrival was late evening and when we went to our room 1202 it was not as booked (good views to Mt Teide on this side). Within minutes we had another room 310, but again this was not... More 

Was this review helpful? Yes 2
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear Flisscat: Thanks for your review and kind words. Our apologies for the inconvenience with your room upon arrival but so happy to read that we knew how ammend it. I will transmit your encouraging words to the hotel staff. Hope to see you back soon. Best regards, Jose Carlos Padrón Manager More 

Bristol, United Kingdom
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We had originally looked at staying here for 11 nights but chose to do a 7 nights/4 nights Cruise and Stay with Thomson for not much more. Sad to say, I'm glad we did. There were some good aspects to this hotel, but it is at best a 3 Star - the 4 Star rating is based on Spanish hotel... More 

Was this review helpful? Yes
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear Scottie62: Thank you very much for sharing your experience at Catalonia Las Vegas. Your comments and suggestions are a great valuable source of information in order to achieve the excellence in our service. I remain at your total disposal for taking care of your next reservation and deliver a grat service in order to recover your trust and provide... More 

Bristol, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

just returned from this hotel and really enjoyed it. The location is excellent , had a nice room over looking the pool on the 10th floor. Only problem is the noise from the people coming out of the all night disco in the road behind the hotel,up until 6 am .The food is very good lots of choice, and you... More 

Was this review helpful? Yes
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear gregory s: Thank you for sharing your experience in Catalonia Las Vegas. Your kind words encourage us to keep up with the hard work. Hope to see you back in the hotel in your next visit to Tenerife island. Best regards, Jose Carlos Padrón, Manager More 

Stansted Mountfitchet, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The location of this hotel is good for the sea, restaurants, bars and lido. WiFi only available in reception/bar area. No tea/coffee facilities in room (unless you pay extra for this). You have to pay to use the room safe. Food in hotel dining room is excellent -plenty of variety, waiting staff excellent.

Was this review helpful? Yes
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear 1EG1: Thank you for your comments. My pleasure to inform you and the rest of the Trip Advisor community that we already have free high speed WIFI in the entire building and public areas, Thanks for your kind words about restaurant staff. We really hope to see you again very soon. Best regards. Jose Padron. Manager. More 

BULGARIA
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is with perfect location, clean but outdated. The room was simple with not so comfortable bed. The sliding doors was a problem because they couldn't be closed completely so it was a little bit noisy because of the central situation of the hotel. Near the hotel is the stop for the free Loro train and a bus stop.... More 

Was this review helpful? Yes
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear milenaribarova: Thank you for sharing your experience. We take note about your remarks to continue improving our service and facilties. We really hope to see you again very soon cause you are more than welcome. Best regards. Jose Padron. Manager. More 

Brighton and Hove, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

This hotel has a fabulous prime location in the heart of Puerto de la Cruz, right on the sea front on a delightful promenade, with taxis and buses adjacent to the building. A great location, such a shame about the hotel! Our room had dirty cupboards, dreadful TV reception, the washbasin had two cracks in it one which was sharp... More 

Was this review helpful? Yes
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear geoff_bentham: First of all we would like to thank you for your comments, as your opinion help us to continue working to exceed your highest expectations and demonstrate that our commitment towards customer’s satisfaction is a reality and not mere words. We take note about your remarks to continue improving our service and facilties. We really hope to see... More 

Fishguard, Wales, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

just returned after 14 day holiday to "las vegas" our 5th trip over the years hotel / rooms/ dining/outside good size heated pool = prime position overlooking the sea cant fault the food excelent and very good and varied selection at breakfast and dinner etc and all management and staff helpful and pleasant bedrooms/ public areas very clean cant fault... More 

Was this review helpful? Yes 1
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear Babs W: Thank you very much for returning once again to our hotel and of course for your extremely kind review. We are pleased to know that you enjoyed our rooms and gastronomy and service We look forward to seeing you again very soon. Best regards from Hotel Catalonia Las Vegas. Sincerly Jose Carlos Padrón Manager More 

Derbyshire
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our 4th visit. We have stayed at 2 other Hotels in Puerto over the past few years but find this suits us best. A good central location with rooms having good sea or mountain view. All areas are clean and spacious. The pool is situated in a lovely garden area, grass is seldom seen in hotels these days.... More 

Was this review helpful? Yes 1
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear WalkersDerby: Thank you very much for returning once again to our hotel and of course for your extremely kind review. We look forward to seeing you again very soon. Best regards from Hotel Catalonia Las Vegas. Sincerely, Jose Carlos Padrón Manager More 

droylsden
Contributor
20 reviews 20 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived at the hotel on the 1st of March for a 2 week holiday. Check in was good but I was disappointed to be given a room without a balcony. When we queried this we were told that standard rooms do not have a balcony. Alicia, the receptionist, was very helpful and arranged a room change the following morning.... More 

Was this review helpful? Yes 2
HCLasVegas, Director General at Catalonia Las Vegas, responded to this review

Dear DroylsdenJayT: Thank you for sharing your experience in Catalonia Las Vegas. Your kind words encourage us to keep up with the hard work. Hope to see you back in the hotel in your next visit to Tenerife island. Best regards, Jose Carlos Padrón, Manager More 

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