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All 81 Puerto de la Cruz hotels

H10 Tenerife Playa

4.0 of 5 Hotel   |   Avenida Colon 12, 38400 Puerto de la Cruz, Tenerife, Spain
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H10 Tenerife Playa
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72%
Ranked #8 of 81 hotels in Puerto de la Cruz
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
patryan30 Dublin, Ireland
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763 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Birmingham, United Kingdom
Top Contributor
50 reviews 50 reviews
19 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Where to start - we visit Tenerife regularly and haven't stayed in the North for a while, as we have been to H10 before we expected a certain standard - wrong! The receptionist could speak very little English, we asked for a safe and were charged 10 euro depsoit plus 2.50 a day, the fridge costs 5.90euro. We were just... More

Was this review helpful? Yes 2
Dublin, Ireland
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Reception staff very abrupt and rude. No bubbles on check in no 'thanks for staying with us safe journey home 'on checkout not even a goodbye. The reception staff favoured the Spanish speaking guests. I requested lunch instead of dinner, apologetically requested to change it and the member of staff ripped it up and said no. We were blanked on... More

Was this review helpful? Yes 3
Newton Abbot, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at this hotel after realising at airport that wrong hotel booked. We arrived approx 11.30pm after a long wait for transport at the airport, no welcome drink on hand and just a quick hello and this is your room on the second floor, receptionist very abrupt. On waking the next day we heard a lot of banging, my husband... More

Was this review helpful? Yes 3
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you for your comments in Tripadvisor. We are sorry you did not completely enjoyed your holidays, and we apologize for any inconvenience we might have caused. We will consider your opinion in order to improve our service. Best regards Alfonso E. Peinado Director More

Derby, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our second stay at the Tenerife Playa and once again we were not disappointed. The choice in the restaurant was excellent and you could always have a different choice morning and evening. We loved looking out over the ocean at a window table - although it was very busy when we stayed it was still made enjoyable at... More

Was this review helpful? Yes 1
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you for your kind comments in Tripadvisor. We are pleased you enjoyed your holidays, and we will be pleased to be welcoming you again in a next visit to Puerto de la Cruz. Best regards Alfonso E. Peinado Director More

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

we had 2 weeks from 13th june found everything about hotel very good except towells on sun beds and people not showing up to use them for hours this is not a good practice.Special mention for miranda she is brilliant and we joined in with activities and enjoyed them as her enthusiasm rubs off on everybody.Location is perfect and the... More

Was this review helpful? Yes
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you for you kind comments in Tripadvisor, that we will share with all the staff, espcially with Miranda. We are pleased you enjoyed your holidays, and we are pleased to know you intend to come back next year. We appreciate your suggestions about the pool organization, and we will consider them for next improvements. Best regards Alfonso... More

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent a week at this hotel and cannot fault it at all. From check in to check out all the staff were very friendly and helpful. Miranda who runs the animation is nothing short of amazing, although it must be said that she needs more staff ( how she keeps going ). The restaurant was fantastic with lovely views... More

Was this review helpful? Yes 3
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you for your kind comments in Tripadvisor, which we will share with all the staff. We are pleased you enjoyed your holidays, and we hope you will soon come and visit us again. Best regards Alfonso E. Peinado Director More

Coventry, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel with really good food. Unfortunately only got two days there as I had to return to England as my daughter was suddenly taken ill. Natalia on reception was great, booking our flight and taxi back to the airport. We both agree that we will go back as soon as we can and have the holiday we wanted. This... More

Was this review helpful? Yes 4
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you for your kind comments in Tripadvisor. We hope your daughter is feeling better, and we hope you will soon come back and spend a whole holiday here with us. Looking forward to welcoming you, we remain Yours faithfully Alfonso E. Peinado Director More

Lancaster, United Kingdom
Reviewer
4 reviews 4 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

arrived 17th june for another 2 lovely weeks at the tenerife playa. It started with a phone call to Snr Isidoro to request our favourite rooms - thank you sir. Sandra and rosie and all the reception staff are so helpful and are always a pleasure to see. Delphina our maid always greets us with a hug - Fantastic. The... More

Was this review helpful? Yes 4
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you very much for your kind comments in Tripadvisor, which we will share with all the staff. We are pleased you enjoyed your holidays here with us, and we will be pleased to be welcoming you soon again. Best regards Alfonso E. Peinado Director More

Wirral
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Visited 17th June 2014 for a week. This is an excellent Spanish hotel, situated right on the promenade front as close to the Atlantic Ocean as is possible. With very little noise from either street noise or hotel guests (after midnight). The hotel has a high standard of cleanliness, the staff are friendly and helpful at all times. The two... More

Was this review helpful? Yes 4
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you for your kind opinion and suggestions in Tripadvisor. We are pleased you enjoyed your stay in general, and we will consider your suggestion to improve in the aspects you indicate. We are happy to know you intend to come and visit us again, and we are looking forward to welcoming you. Best regards Alfonso E. Peinado... More

Weston super Mare, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Spent a week here in early June and after a delayed start, ( 7 hours at Bristol airport due to a fire!) things were on the up after arriving at 1.30am. We were given a Junior suite on the 4th floor which after waking the following morning revealed a view of the corner of the bay to the left and... More

Was this review helpful? Yes 1
Tenerife P, Director General at H10 Tenerife Playa, responded to this review

Dear Guests, thank you so much for your kind comments and your very good description of everything, which will be very helpful for other travellers. We will share your comments with all our staff, especially with Miranda, and Delfina and Sandra, as you kindly appreciated their service with nice words. We really hope you will visit us again and hope... More

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Additional Information about H10 Tenerife Playa

Address: Avenida Colon 12, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — H10 Tenerife Playa 4*
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Also Known As:
h10 Tenerife Playa Hotel Puerto De La Cruz
Tenerife Playa
H10 Tenerife Playa Puerto De La Cruz

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Amenities

Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 On the Beach Hotel in Puerto de la Cruz #5 Luxury Hotel in Puerto de la Cruz #5 Family Hotel in Puerto de la Cruz #7 Romantic Hotel in Puerto de la Cruz
Hotel Class
Number of rooms
339

Questions & Answers

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1 question
14 days ago

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