Staying at this hotel as a half-board guest places you at a disadvantage as the hotel is geared to the all inclusive visitor. Therefore the standard of service, the time spent queuing to enter the dining room for breakfast and the quality of the food all add to diminish it’s stated 4 star rating. more

We had two great weeks at the San Fillipe ...our second holiday there ...we requested one high floor Teide view and one lower floor for my brother and his wife .....they couldn't manage floor 13 !!! their first time there ......we were given the same room we had last year....The rooms were cleaned well every day ..linen changed every 3... more

Have just returned from a two week stay in this hotel. The staff are extremely helpful at all times. The rooms ar kept very clean with clean bedding and towels daily. The restaurant staff could not have been more courteous and the food was excellent with a varied selection to suit everyone. Exceedingly good value for money and suitable for... more

My wife and I love 'cloudy' ol Puerto and this hotel is in an ideal location. The staff were always very helpful with any requests or queries. Our room, on one of the higher floors was spacious, clean and comfortable, great we thought, then we walked out onto the large balcony to take in the views. Immediately overlooking the ocean,... more

very pleasnt stay in the san felipe now run by bahia principle chain .i stayed on the 13th floor with good views of town ,sea and some mountains. balcony was sheilded from the wind of the sea( bear this in mind when requesting sea view).food in the buffet resturant during stay and noted that evening dress code was in operation(no... more

Although the food is good, the dress code for dinner was poor to say the least. There are small posters in every lift and in the entrance area of the restaurant requesting long trousers and sleeved (short or long) shirts should be worn by men and either a dress, skirts or trousers to be worn by women. Every night there... more

This was the first trip my family and I had to Puerto de la Cruz and although overall the hotel isn't bad, there are alot of factors the hotel needed to improve. First of all, the entertainment. During the day the entertainment was poor, with dysfunctional darts tournaments and "Champagne games" being the highlights. On many ocassions, the enterntainment staff... more

Just back from a fabulous week - thoroughly enjoyed our stay and very glad to have stayed in Puerto de la Cruz. The weather was perfect and great fun to play in the Atlantic waves. We were a little surprised at how the hotel turned out after reading previous reviews, and admit that perhaps we have been spoilt by other... more

I would recommend the hotel and resort to anyone. We have just spent a fabulous week there and could not fault the hotel in any way. After viewing other reports on the hotel, we requested a corner room high up - Boy were we suprised with what we were allocated - room 1503, a very large room with a huge... more