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All 81 Puerto de la Cruz hotels

Bahia Principe San Felipe

4.0 of 5 Resort (All-Inclusive)   |   Avda de Colon 22, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly H10 San Felipe)
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Ranked #5 of 81 hotels in Puerto de la Cruz
A recent review
5 of 5 stars reviewed 3 days ago
renraw70 Kettering, United Kingdom
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891 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (216)
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English first
Kettering, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a 10 night All Inclusive stay here, with my wife and 2 children 9 + 12. Overall a fantastic stay, there wasn’t really a reason to leave the hotel grounds it was so good! We had a junior suite on the 13th floor, Sea view from the front and mountains/Mt Teide from the side. We were lucky... More

Was this review helpful? Yes 1
Hastings, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Having spent a lovely week at this hotel in October 2013, decided to revisit for a two week holiday during the summer months, and have just returned. The hotel staff were just as friendly and helpful as remembered. Our rooms were thoroughly cleaned every day without being intrusive. Sometimes there would be a little sweet left on the bed, but... More

Was this review helpful? Yes 2
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Guest, We would like to thank you for having chosen for the 2nd time our Hotel as your holiday destination and also for taking the time to share your comments with the TripAdvisor community. We are glad to hear that your overall experience in the hotel has been lovely and that you have been able to enjoy of the... More

Slovakia
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This year it was our 3rd stay at this hotel and certainly we are coming back next year. Everything was perfect as expected. Check in was quick and we got a very nice room, the same as last year and we were pleased about it. The hotel was clean, service very good, staff helpful and very kind, food excellent. The... More

Was this review helpful? Yes 2
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Juanita , First of all, we would like to thank you for the review about Bahia Principe San Felipe and for giving us your feedback, which we really appreciate and take into account. It is great satisfaction for the Bahia Principe Hotels & Resorts Management to read that you have enjoyed of a quality service and the friendliness of... More

Essex, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a week here with my family in August. Managed to book transfers via the hotel which comprised of a 19 seater minibus with just the three of us!. We had found out that it was a good hour's journey from the airport to the hotel and wanted to do it privately. We had been to Costa Adeje before and... More

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Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Tanya, Thank you for your time in writing about Bahia Principe San Felipe and for sharing your opinion with other travellers. It is a pleasure to know that you and your family decided to visit the north part of Tenerife and have chosen one more time Bahia Principe Hotels & Resorts. We appreciate your great explanation regarding our facilities... More

Tramore, Ireland
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My family and I went to San Felipe at the end of July. We were really impressed with how the hotel looked overall. We were welcomed and checked in very quickly. When we went into our family room we were amazed. The room was beautiful, and had plenty of space. Although we were only on the 3rd floor, there was... More

Was this review helpful? Yes 4
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Ella , First of all, we would like to thank you for the review about Bahia Principe San Felipe and for giving us your feedback, which we really appreciate and take into account. We appreciate your great explanation regarding our facilities and services. We work hard every day to satisfy our guest needs and we are so happy to... More

liverpool
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We arrived as a couple and met our daughter and son in law and grandson age 5. The check in was very quick no fuss .We had a fab room 1704 on top floor the view was great.The hotel is very stylish and the food was very well presented and spotless dining room The restaurant staff could not do enough... More

Was this review helpful? Yes 1
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Oliver, Thank you for your comments about your recent holidays in Puerto de la Cruz, Tenerife. We are pleased to know that you have enjoyed of the quality facilities , service and friendliness of our staff. Thank you very much for recommend our hotel to other travellers in this forum. We hope to welcome you and your family here... More

tenerife
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

first of all I will start with the plus points. 1. food was very nice, plenty of choice at meal times. 2. pool area and grounds were very nice. now the minuses. 1. staff were very rude and quite miserable really, unless you were spanish speaking and then they couldnt do enough for you! a team talk is needed a.s.a.p... More

Was this review helpful? Yes 3
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Tripadvisor user, Thank you for your time in writing about Bahia Principe San Felipe and for sharing your opinion with other travellers. It is a pleasure to know that you have enjoyed of the food service, pool and grounds area of our hotel. On the other had, we would like to express our most sincere appologies for the inconveniences... More

Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned from a family holiday to San Felipe. We were 4 adults 2 children ages 9 and 12. On arrival we were very impressed with the hotel. We were checked in fast and by two friendly receptionists. Our family room was on the 3rd floor and it was excellent. As an end room we had the advantage... More

Was this review helpful? Yes 3
DireccionSanFelipe, Relaciones Públicas at Bahia Principe San Felipe, responded to this review

Dear Anne, Thank you very much for your kind review. We appreciate your feedback very much, and are greatfull for your comments. With joy we read you have spent such a lovely family holiday with us and we hope to greet you again next summer, we will welcome you with open arms. Untill then, we send you our kindest regards,... More

Swansea, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

My family and I stayed at the San Felipe last August with our 6 year old twins. We were made extremely welcome from the time we walked through the door. The staff were so incredibly friendly to all of us, and always made an extra effort with the children. The variety of food at the buffet was of a high... More

Was this review helpful? Yes 1
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear June, We are extremely grateful for your lovely comment about your last stay with and amongst us. We are happy to read that the friendliness of the staff made you and your family feel so welcome and comfortable and that you enjoyed the food at the buffet restaurant so much. We are looking forward to seeing you all next... More

Penicuik, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 20, 2014

Guys, this is a totally remarkable hotel. all staff are very welcoming and very accommodating, being disabled emailing in advance for a disabled access room is not a problem, Gemma used to be on PR now manned by two other very amazing ladies, who i can assure you can speak perfect english and are so totally accommodating and amazing, thanks... More

Was this review helpful? Yes 4
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear guest, Thanks a lot for taking the time to write such an extensive review about your stay at the Bahia Principe San Felipe. We are very happy to read that you liked the hotel itself and the range of dishes at the buffet restaurant so much. We deeply appreciate your moving feedback about the friendliness and hospitality of the... More

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Additional Information about Bahia Principe San Felipe

Address: Avda de Colon 22, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly H10 San Felipe)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bahia Principe San Felipe 4*
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Also Known As:
Bahia Principe San Felipe Hotel Puerto De La Cruz
San Felipe Hotel
Bahia Principe San Felipe Tenerife/Puerto De La Cruz

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Puerto de la Cruz #4 Luxury Hotel in Puerto de la Cruz #4 Family Hotel in Puerto de la Cruz #5 Romantic Hotel in Puerto de la Cruz
Hotel Class
Number of rooms
261

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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