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All 81 Puerto de la Cruz hotels

Bahia Principe San Felipe

4.0 of 5 Resort (All-Inclusive)   |   Avda de Colon 22, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly H10 San Felipe)
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Bahia Principe San Felipe
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Ranked #5 of 81 hotels in Puerto de la Cruz
A recent review
4 of 5 stars reviewed 1 week ago
Ella K Tramore, Ireland
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880 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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English first
Tramore, Ireland
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I went to San Felipe at the end of July. We were really impressed with how the hotel looked overall. We were welcomed and checked in very quickly. When we went into our family room we were amazed. The room was beautiful, and had plenty of space. Although we were only on the 3rd floor, there was... More

Was this review helpful? Yes 4
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Ella , First of all, we would like to thank you for the review about Bahia Principe San Felipe and for giving us your feedback, which we really appreciate and take into account. We appreciate your great explanation regarding our facilities and services. We work hard every day to satisfy our guest needs and we are so happy to... More

liverpool
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived as a couple and met our daughter and son in law and grandson age 5. The check in was very quick no fuss .We had a fab room 1704 on top floor the view was great.The hotel is very stylish and the food was very well presented and spotless dining room The restaurant staff could not do enough... More

Was this review helpful? Yes 1
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Oliver, Thank you for your comments about your recent holidays in Puerto de la Cruz, Tenerife. We are pleased to know that you have enjoyed of the quality facilities , service and friendliness of our staff. Thank you very much for recommend our hotel to other travellers in this forum. We hope to welcome you and your family here... More

tenerife
Contributor
12 reviews 12 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

first of all I will start with the plus points. 1. food was very nice, plenty of choice at meal times. 2. pool area and grounds were very nice. now the minuses. 1. staff were very rude and quite miserable really, unless you were spanish speaking and then they couldnt do enough for you! a team talk is needed a.s.a.p... More

Was this review helpful? Yes 1
Juliana S, Calidad TFI at Bahia Principe San Felipe, responded to this review

Dear Tripadvisor user, Thank you for your time in writing about Bahia Principe San Felipe and for sharing your opinion with other travellers. It is a pleasure to know that you have enjoyed of the food service, pool and grounds area of our hotel. On the other had, we would like to express our most sincere appologies for the inconveniences... More

Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just returned from a family holiday to San Felipe. We were 4 adults 2 children ages 9 and 12. On arrival we were very impressed with the hotel. We were checked in fast and by two friendly receptionists. Our family room was on the 3rd floor and it was excellent. As an end room we had the advantage... More

Was this review helpful? Yes 3
DireccionSanFelipe, Relaciones Públicas at Bahia Principe San Felipe, responded to this review

Dear Anne, Thank you very much for your kind review. We appreciate your feedback very much, and are greatfull for your comments. With joy we read you have spent such a lovely family holiday with us and we hope to greet you again next summer, we will welcome you with open arms. Untill then, we send you our kindest regards,... More

Swansea, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My family and I stayed at the San Felipe last August with our 6 year old twins. We were made extremely welcome from the time we walked through the door. The staff were so incredibly friendly to all of us, and always made an extra effort with the children. The variety of food at the buffet was of a high... More

Was this review helpful? Yes 1
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear June, We are extremely grateful for your lovely comment about your last stay with and amongst us. We are happy to read that the friendliness of the staff made you and your family feel so welcome and comfortable and that you enjoyed the food at the buffet restaurant so much. We are looking forward to seeing you all next... More

Penicuik, United Kingdom
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Guys, this is a totally remarkable hotel. all staff are very welcoming and very accommodating, being disabled emailing in advance for a disabled access room is not a problem, Gemma used to be on PR now manned by two other very amazing ladies, who i can assure you can speak perfect english and are so totally accommodating and amazing, thanks... More

Was this review helpful? Yes 4
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear guest, Thanks a lot for taking the time to write such an extensive review about your stay at the Bahia Principe San Felipe. We are very happy to read that you liked the hotel itself and the range of dishes at the buffet restaurant so much. We deeply appreciate your moving feedback about the friendliness and hospitality of the... More

Burnley, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just booked our 4th holiday for end November at this beautiful hotel. From arriving at Reception to the dining experience, not forgetting the large airy rooms, kept immaculately clean daily.....we cannot fault this hotel. Can't wait to be back in our little bit of paradise!

Was this review helpful? Yes 1
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear Carol, Thank you ever so much for your positive review about our hotel. It is overwhelming to read that you were happy about your stay with and amongst us in every possible respect. We will be more than pleased to welcome you again and shall be welcoming you with open arms any time you decide to come back. Hoping... More

Gloucester, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 16, 2014

We stayed for 7 nights earlier this month and decided to do a range of different things this time. We tried the recommended hotel excursions and we weren't disappointed. The food is excellent, service is fabulous and staff extremely helpful. Our booking through a travel agent was awful but the stay made it worth the while. We had a 01... More

Was this review helpful? Yes 2
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear TripAdvisor-User, thank you very much for your kind words! Nothing is more praise and gives our team more motivation than seeing our guests enjoying their stay and returning. We are happy to read that once again you liked the food in our restaurants and that our staff made you feel welcome at Bahia Principe San Felipe. We are looking... More

Paisley, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 14, 2014

This hotel is really nice. Very clean and good location to the small beach, shops and restaurants. Plenty of choice in the restaurant however the snacks were very poor. There was no access to water outwith snack bar opening times or meal times in restaurants. There is a vending machine which was very expensive and a small gift shop in... More

Was this review helpful? Yes
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear TripAdvisor user, Thanks a lot for taking the time to write a comment about the Bahia Principe San Felipe. We are very pleased about your praise concerning the hotel's location, its cleanliness and the amiability of our personnel. We welcome your suggestion concerning a more youth-centered entertainment and 24-hour access to drinking water. We have forwarded your feedback, as... More

Hajnowka, Poland
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 12, 2014

Hotel is really nice and clear, has fantastic swimmingpool , nice service, tasty food, and good drinks :) Room had an air conditioning, comfortable beds and clear bathroom. The area is fantastic :) :)

Was this review helpful? Yes 3
DireccionSanFelipe, Public Relations Manager at Bahia Principe San Felipe, responded to this review

Dear TripAdvosor-User, thank you very much for your positive review about our Hotel Bahia Principe San Felipe. We are happy to read that our staffs friendliness and the pool area made your stay as enjoyable as it was. We are looking forward to welcoming you again at Bahia Principe San Felipe with open arms in the near future. Wiele pozdrowienia... More

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Additional Information about Bahia Principe San Felipe

Address: Avda de Colon 22, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly H10 San Felipe)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bahia Principe San Felipe 4*
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Also Known As:
Bahia Principe San Felipe Hotel Puerto De La Cruz
San Felipe Hotel
Bahia Principe San Felipe Tenerife/Puerto De La Cruz

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Spa Hotel in Puerto de la Cruz #4 Luxury Hotel in Puerto de la Cruz #4 Family Hotel in Puerto de la Cruz #5 Romantic Hotel in Puerto de la Cruz
Hotel Class
Number of rooms
261

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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