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Puerto Palace Hotel

4.0 of 5 C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain
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Puerto Palace Hotel
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Puerto Palace Hotel
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419 reviews from our community

Traveler rating
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    227
    61
    12
    11
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98
190
29
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We booked a very reasonably priced deal through BA. Having read reviews on here we were in two minds as to what to expect. We needn't have worried. The hotel is lovely, if a little dated - and I don't mean shabby. The pool area is beautiful with lots of mature plants and trees. Although the hotel was very full... More 

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Comments like yours are of the greatest importance for the motivation of our team. I insist on... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

we booked this in the autumn last year and are glad we did. First impressions of the Hotel were what we was expecting, its a little dated but not in a horrible way. The staff throughout were very receptive and helpful, especially the cleaning staff they do a tremendous job. Some of the bar staff seemed a little rushed off... More 

Was this review helpful? Yes
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

Ormskirk, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We have returned again to this hotel, losing count but I think 7 times. 8 friends this year and was looked after very well by Anneparro and David Herrera and staff. What a lovely Xmas ,and New Year was so special, Party time, smoked salmon, lobster, fillet steak,baked Alaska, I have to say the entertainment was excellent this year well... More 

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Family, We are very pleased to know that you enjoyed our New Year Party and your stay in Hotel Puerto Palace, thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your kind words, comments like yours have... More 

England
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed December 20, 2014

We have been staying at this hotel for several years and we find the staff always helpful. The maids keep the rooms clean, the restaurant staff work very hard as this is a popular hotel and the restaurant is always busy. There are plenty of choices for breakfast or evening meal. No one needs to go hungry. They have something... More 

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients. I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your comments, Comments like... More 

Woodford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2014

Good parts Lovely Grounds and Spectactular Pool with Good Jacuzzis in a quiet part of Puerto De la Cruz. Nice design, large balconies. Comfy Beds. Friendly Staff. Very Clean Good value. Happy Hour at the bar 5 - 6 ! Bad Parts Boring Samey "International" Food at all meals., Described simply as Fish, Pork or Beef. Machine Coffee for Breakfast,... More 

Was this review helpful? Yes 2
Tallinn, Estonia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 10, 2014

We stayed here from 19.10 to 24.10.2014. Good hotel. Of course, not 4* stars, but price is not so high too. Food was ok, average I would say. No frills, but you can always find sth to eat. Pools and territory are clean and beautiful, but this hotel definitely needs renovation.

Was this review helpful? Yes 2
Manchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2014

We stayed in this hotel from 24th Oct for 5 nights. Hotel lovely and clean, room nice and large, bar staff friendly, but the food was awful. Vegetables overcooked, maybe even frozen, slushy. No decent meat produce. Chicken and pork were over used and some of the dishes served were indescribable. Disappointed with the quality and presentation. Needs some decent... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2014

Nice hotel, very well managed and we'll kept. Rooms are a good size and we'll furnished with large bed and small fridge. TV remote has to be obtained on deposit from reception, bit of a nuisance really. Pool and area are superb with ample beds and a Jacuzzi. Meals were good with plenty choice and good service. The hotel is... More 

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Cleintes, Agradecemos sus positivos comentarios acerca de su estancia en Hotel Puerto Palace. Nos agrada saber que han disfrutado... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 26, 2014

We stayed here for 14 nights in August, and went half board, what a mistake, We expected to stay in a four star hotel, which is what we paid for. When we arrived at about 9.30 at night (been travvelling all day), we were given the key to our room, we spent only one night in here , as the... More 

Was this review helpful? Yes
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Sres. He leído con mucha antención, sus comentarios y créame que estoy muy sorprendido con los mismos, la mayoria... More 

Jerusalem, Israel
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 29, 2014

We arrived in the hotel after a long day and the receptionist wasn't so helpful. All she said was give me the money this is your key. Didn't explain anything about the hotel or the area. The city is beautiful and worth staying at, but not here. Beds was not comport at all room was tiny and almost everything was... More 

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. On the other hand, thank you for mentioning the weak points you found during your stay, for us, are very important, the opinions of our customers, which helps us to improve. Thank... More 

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Additional Information about Puerto Palace Hotel

Address: C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puerto Palace Hotel 4*
Number of rooms: 290
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Also Known As:
Hotel Puerto Palace
Puerto Palace De La Cruz
Puerto Palace Hotel Tenerife/Puerto De La Cruz
Hotel Style:
#7 Luxury Hotel in Puerto de la Cruz
#8 Romantic Hotel in Puerto de la Cruz

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