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Puerto Palace Hotel

4.0 of 5 C/ Dr Cobiella Zaera s/n | San Antonio, 38400 Puerto de la Cruz, Tenerife, Spain
#8 of 81 Hotels in Puerto de la Cruz
384 Reviews 4 of 5 stars
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Puerto Palace Hotel
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Puerto Palace Hotel
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384 reviews from our community

Traveler rating
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    55
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    10
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92
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We arrived in the hotel after a long day and the receptionist wasn't so helpful. All she said was give me the money this is your key. Didn't explain anything about the hotel or the area. The city is beautiful and worth staying at, but not here. Beds was not comport at all room was tiny and almost everything was... More

Was this review helpful? Yes
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. On the other hand, thank you for mentioning the weak points you found during your stay, for us, are very important, the opinions of our customers, which helps us to improve. Thank... More

Munich, Germany
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for ten nights and had great time. Staff all very friendly and nice apart from one very grumpy person on reception, we went back when she wasn't there and chap most helpful and sorted out our minor problem. Room a good size beds could be renewed bit soft and pillows also, AC not great but very clean, so... More

Was this review helpful? Yes
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients. First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the small problem... More

Brighton and Hove, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We only just returned this morning after spending a week at the Puerto Palace hotel. We we're half board which was all we needed. Breakfast wasn't the best I ever had but to be fair there's toast, egg, bacon and other things to chose from. It was the same everyday so it did get quite boring. Dinner was okay... I... More

Was this review helpful? Yes
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients. I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your kind words. comments... More

Contributor
15 reviews 15 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good clean hotel with nice rooms. Breakfast was awful but there is a good cafe on the corner. Try walking down the centre park to the west of the hotel when it is sunny, sit down for a few moments and watch the lizards (dozens) come out to look at you and then go about their life. They love being... More

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, Thank you, we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Yours sincerely, David Herrera More

1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 10, 2014

I recently returned from the Puerto Palace Hotel on the 7th of August after a week long holiday with my boyfriend. We were staying full board and enjoyed our stay thoroughly. Our room was spacious and cleaned daily and we had a lovely view of the gorgeous pool area. Surprisingly quiet which was a bonus also. The room was en... More

Was this review helpful? Yes 6
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Clientes, Muchas gracias por tomar parte de su tiempo, para informarnos de su estancia entre nosotros, estamos muy contentos... More

Yarm, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 12, 2014

I've just spent a week here with my husband, and although It's 1 and a half hours from the airport, it is well worth it. Just a short walk (down hill) gets you to the busy part with the bars and restaurants and the harbour with it's main square. Quite a steep walk back up but great exercise for the... More

Was this review helpful? Yes 5
puertopalace, Manager at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations and needs. I would like to inform you that we are... More

Croydon, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 8, 2014

Have just returned from a long weekend at the Puerto Palace and had a lovely time. I couldn't fault the room, it was very clean, nice sized bathroom and a large balcony. The food was very nice, plenty of choices at all meal times with a variety of cold and hot foods, some being cooked to order in front of... More

Was this review helpful? Yes 4
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Customers, We appreciate your kind comments about your stay in our Hotel Puerto Palace. We like to know that the services offered at the hotel have fallen short your expectations. Feel free to contact me on your next visit, will be a pleasure for me to greet you personally, Thank you very much, yours sincerely, David Herrera. manager. More

Contributor
20 reviews 20 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 7, 2014

Well where can I start?! This is a very high standard hotel. Spotlessly clean everywhere, really good freshly cooked food. Reasonable drinks prices, big rooms (request the top floor its quieter), panoramic lifts on the outside of the hotel, friendly helpful staff. Just spot on. No complaints whatsoever. Actually my only issue is not the hotels fault. Please be advised... More

Was this review helpful? Yes 3
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Customer; Thank you very much for sending us your feedback, so positive that our hotel and services. Your comment about the weather, of course we can not do anything, but it is not true that it is always with clouds, let's say you had a bit of bad luck. We are also happy to know that you has spent... More

Telford, England
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 26, 2014

I have just returned from the hotel and stayed in room 128. The hotel is clean and the staff, although English is not spoken fluently, were excellent. The room was large, clean and the view of Mount Teide from our balcony was a great way to start each day. The food was cooked really well and always served hot although... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

the location of the hotel was almost at the top of the mountain with beautiful scenery, surrounded by palace-like apartment homes, and very clean area. Hotel was immaculate, there was always house keepers to clean the room every morning were friendly. I went for my birthday and on the day of my birthday, I recieved an amazing bouquet of flowers... More

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, Thank you very much for taking part of your time to send us your positive feedback about our hotel. We are very pleased to know that you have enjoyed your holiday with us, On your next visit, do not hesitate to let me know if you have any special wishes, I'll be happy to help you. Thanks again,... More

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Additional Information about Puerto Palace Hotel

Address: C/ Dr Cobiella Zaera s/n | San Antonio, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puerto Palace Hotel 4*
Number of rooms: 290
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Also Known As:
Hotel Puerto Palace
Puerto Palace De La Cruz
Puerto Palace Hotel Tenerife/Puerto De La Cruz

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