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Puerto Palace Hotel

4.0 of 5 C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain
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Puerto Palace Hotel
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Puerto Palace Hotel
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409 reviews from our community

Traveler rating
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    61
    12
    11
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96
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2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Woodford Green, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Good parts Lovely Grounds and Spectactular Pool with Good Jacuzzis in a quiet part of Puerto De la Cruz. Nice design, large balconies. Comfy Beds. Friendly Staff. Very Clean Good value. Happy Hour at the bar 5 - 6 ! Bad Parts Boring Samey "International" Food at all meals., Described simply as Fish, Pork or Beef. Machine Coffee for Breakfast,... More 

Was this review helpful? Yes
Tallinn, Estonia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 10, 2014

We stayed here from 19.10 to 24.10.2014. Good hotel. Of course, not 4* stars, but price is not so high too. Food was ok, average I would say. No frills, but you can always find sth to eat. Pools and territory are clean and beautiful, but this hotel definitely needs renovation.

Was this review helpful? Yes 1
Manchester, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 4, 2014

We stayed in this hotel from 24th Oct for 5 nights. Hotel lovely and clean, room nice and large, bar staff friendly, but the food was awful. Vegetables overcooked, maybe even frozen, slushy. No decent meat produce. Chicken and pork were over used and some of the dishes served were indescribable. Disappointed with the quality and presentation. Needs some decent... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2014

Nice hotel, very well managed and we'll kept. Rooms are a good size and we'll furnished with large bed and small fridge. TV remote has to be obtained on deposit from reception, bit of a nuisance really. Pool and area are superb with ample beds and a Jacuzzi. Meals were good with plenty choice and good service. The hotel is... More 

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Cleintes, Agradecemos sus positivos comentarios acerca de su estancia en Hotel Puerto Palace. Nos agrada saber que han disfrutado... More 

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed October 26, 2014

We stayed here for 14 nights in August, and went half board, what a mistake, We expected to stay in a four star hotel, which is what we paid for. When we arrived at about 9.30 at night (been travvelling all day), we were given the key to our room, we spent only one night in here , as the... More 

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puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Sres. He leído con mucha antención, sus comentarios y créame que estoy muy sorprendido con los mismos, la mayoria... More 

Jerusalem, Israel
Reviewer
5 reviews 5 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed September 29, 2014

We arrived in the hotel after a long day and the receptionist wasn't so helpful. All she said was give me the money this is your key. Didn't explain anything about the hotel or the area. The city is beautiful and worth staying at, but not here. Beds was not comport at all room was tiny and almost everything was... More 

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. On the other hand, thank you for mentioning the weak points you found during your stay, for us, are very important, the opinions of our customers, which helps us to improve. Thank... More 

Munich, Germany
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 23, 2014

Stayed here for ten nights and had great time. Staff all very friendly and nice apart from one very grumpy person on reception, we went back when she wasn't there and chap most helpful and sorted out our minor problem. Room a good size beds could be renewed bit soft and pillows also, AC not great but very clean, so... More 

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients. First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the small problem... More 

Brighton and Hove, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

We only just returned this morning after spending a week at the Puerto Palace hotel. We we're half board which was all we needed. Breakfast wasn't the best I ever had but to be fair there's toast, egg, bacon and other things to chose from. It was the same everyday so it did get quite boring. Dinner was okay... I... More 

Was this review helpful? Yes 3
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients. I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your kind words. comments... More 

Contributor
15 reviews 15 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 10, 2014

Good clean hotel with nice rooms. Breakfast was awful but there is a good cafe on the corner. Try walking down the centre park to the west of the hotel when it is sunny, sit down for a few moments and watch the lizards (dozens) come out to look at you and then go about their life. They love being... More 

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, Thank you, we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Yours sincerely, David Herrera More 

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 10, 2014

I recently returned from the Puerto Palace Hotel on the 7th of August after a week long holiday with my boyfriend. We were staying full board and enjoyed our stay thoroughly. Our room was spacious and cleaned daily and we had a lovely view of the gorgeous pool area. Surprisingly quiet which was a bonus also. The room was en... More 

Was this review helpful? Yes 7
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Clientes, Muchas gracias por tomar parte de su tiempo, para informarnos de su estancia entre nosotros, estamos muy contentos... More 

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Additional Information about Puerto Palace Hotel

Address: C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puerto Palace Hotel 4*
Number of rooms: 290
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Also Known As:
Hotel Puerto Palace
Puerto Palace De La Cruz
Puerto Palace Hotel Tenerife/Puerto De La Cruz
Hotel Style:
#7 Luxury Hotel in Puerto de la Cruz
#9 Romantic Hotel in Puerto de la Cruz

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