We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Puerto Palace Hotel

4.0 of 5 C/ Dr Cobiella Zaera s/n | San Antonio, 38400 Puerto de la Cruz, Tenerife, Spain
#8 of 81 Hotels in Puerto de la Cruz
375 Reviews 4 of 5 stars
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Puerto Palace Hotel
Professional photos View all
Browse nearby
Puerto Palace Hotel
Write a Review

375 reviews from our community

Traveler rating
    102
    197
    55
    11
    10
See reviews for
90
164
26
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Polish first
  • Spanish first
  • Swedish first
  • Any
English first
Contributor
15 reviews 15 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Good clean hotel with nice rooms. Breakfast was awful but there is a good cafe on the corner. Try walking down the centre park to the west of the hotel when it is sunny, sit down for a few moments and watch the lizards (dozens) come out to look at you and then go about their life. They love being... More

Was this review helpful? Yes
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, Thank you, we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Yours sincerely, David Herrera More

1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 10, 2014

I recently returned from the Puerto Palace Hotel on the 7th of August after a week long holiday with my boyfriend. We were staying full board and enjoyed our stay thoroughly. Our room was spacious and cleaned daily and we had a lovely view of the gorgeous pool area. Surprisingly quiet which was a bonus also. The room was en... More

Was this review helpful? Yes 6
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Clientes, Muchas gracias por tomar parte de su tiempo, para informarnos de su estancia entre nosotros, estamos muy contentos... More

Yarm, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 12, 2014

I've just spent a week here with my husband, and although It's 1 and a half hours from the airport, it is well worth it. Just a short walk (down hill) gets you to the busy part with the bars and restaurants and the harbour with it's main square. Quite a steep walk back up but great exercise for the... More

Was this review helpful? Yes 5
puertopalace, Manager at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations and needs. I would like to inform you that we are... More

Croydon, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 8, 2014

Have just returned from a long weekend at the Puerto Palace and had a lovely time. I couldn't fault the room, it was very clean, nice sized bathroom and a large balcony. The food was very nice, plenty of choices at all meal times with a variety of cold and hot foods, some being cooked to order in front of... More

Was this review helpful? Yes 4
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Customers, We appreciate your kind comments about your stay in our Hotel Puerto Palace. We like to know that the services offered at the hotel have fallen short your expectations. Feel free to contact me on your next visit, will be a pleasure for me to greet you personally, Thank you very much, yours sincerely, David Herrera. manager. More

Contributor
20 reviews 20 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed July 7, 2014

Well where can I start?! This is a very high standard hotel. Spotlessly clean everywhere, really good freshly cooked food. Reasonable drinks prices, big rooms (request the top floor its quieter), panoramic lifts on the outside of the hotel, friendly helpful staff. Just spot on. No complaints whatsoever. Actually my only issue is not the hotels fault. Please be advised... More

Was this review helpful? Yes 3
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Customer; Thank you very much for sending us your feedback, so positive that our hotel and services. Your comment about the weather, of course we can not do anything, but it is not true that it is always with clouds, let's say you had a bit of bad luck. We are also happy to know that you has spent... More

Telford, England
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 26, 2014

I have just returned from the hotel and stayed in room 128. The hotel is clean and the staff, although English is not spoken fluently, were excellent. The room was large, clean and the view of Mount Teide from our balcony was a great way to start each day. The food was cooked really well and always served hot although... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

the location of the hotel was almost at the top of the mountain with beautiful scenery, surrounded by palace-like apartment homes, and very clean area. Hotel was immaculate, there was always house keepers to clean the room every morning were friendly. I went for my birthday and on the day of my birthday, I recieved an amazing bouquet of flowers... More

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, Thank you very much for taking part of your time to send us your positive feedback about our hotel. We are very pleased to know that you have enjoyed your holiday with us, On your next visit, do not hesitate to let me know if you have any special wishes, I'll be happy to help you. Thanks again,... More

Manchester, UK
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2014

Me and my partner have just got back from a 9 night stay at the Puerto Palace hotel in Playa De La Cruz. We thoroughly enjoyed our stay, the hotel was very clean. Rooms were cleaned daily and towels changed daily if you wish. We had a few problems with ants on the balcony but nothing critical as it was... More

Was this review helpful? Yes 2
Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 21, 2014

Just returned from a 17 night stay at this lovely hotel. The well equipped rooms have satellite tv,mini bar and hair dryer and are cleaned daily by friendly smiling maids. We were impressed by the courteous friendly staff throughout the hotel from the greeting on arrival by receptionists to bar staff,waiters, even a cheery greeting from the gardeners and a... More

Was this review helpful? Yes 2
London uk
Contributor
14 reviews 14 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 11, 2014

I stayed here 9 to 16 May and had a wonderful relaxing time. The hotel is very clean, all members of the staff are wonderful from the receptionists, cleaners, the restaurant hostess chefs, and waiters as well as the life guard and gardeners.They all greet you with a wonderful smile and the famous HOLA. The food is good,with plenty of... More

Was this review helpful? Yes 7
Owners: What's your side of the story?
If you own or manage Puerto Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Puerto Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Puerto Palace Hotel

Address: C/ Dr Cobiella Zaera s/n | San Antonio, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puerto Palace Hotel 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Travelocity, HotelTravel.com, Tingo, HotelsClick, Odigeo, Otel and Venere so you can book your Puerto Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Puerto Palace
Puerto Palace De La Cruz
Puerto Palace Hotel Tenerife/Puerto De La Cruz

559 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (193)
Viewed
Pool/beach area (28)
Viewed
Hotel & grounds (50)
Viewed
Room/suite (19)
Viewed
Bathroom (3)
Viewed
View from room (19)
Viewed
Dining (1)
Viewed
Other (73)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (364)
Viewed
Amenities (51)
Viewed
Double Standard Room (48)
Viewed
Double Standard with Ocean View (58)
Viewed
Nude Pool (54)
Viewed
Restaurants and Bars (41)
Viewed
Single Room (41)
Viewed
The Hotel (71)

Management photos: Courtesy of the property manager

Viewed
All management photos (3)
Viewed
Hotel & grounds (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Puerto de la Cruz with
any amenities