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Puerto Palace Hotel

4.0 of 5 C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain
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Puerto Palace Hotel
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Puerto Palace Hotel
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403 reviews from our community

Traveler rating
    105
    216
    59
    12
    11
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94
184
29
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tallinn, Estonia
1 review
3 of 5 stars Reviewed 1 week ago

We stayed here from 19.10 to 24.10.2014. Good hotel. Of course, not 4* stars, but price is not so high too. Food was ok, average I would say. No frills, but you can always find sth to eat. Pools and territory are clean and beautiful, but this hotel definitely needs renovation.

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Manchester, United Kingdom
2 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel from 24th Oct for 5 nights. Hotel lovely and clean, room nice and large, bar staff friendly, but the food was awful. Vegetables overcooked, maybe even frozen, slushy. No decent meat produce. Chicken and pork were over used and some of the dishes served were indescribable. Disappointed with the quality and presentation. Needs some decent... More

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, very well managed and we'll kept. Rooms are a good size and we'll furnished with large bed and small fridge. TV remote has to be obtained on deposit from reception, bit of a nuisance really. Pool and area are superb with ample beds and a Jacuzzi. Meals were good with plenty choice and good service. The hotel is... More

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Cleintes, Agradecemos sus positivos comentarios acerca de su estancia en Hotel Puerto Palace. Nos agrada saber que han disfrutado... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here for 14 nights in August, and went half board, what a mistake, We expected to stay in a four star hotel, which is what we paid for. When we arrived at about 9.30 at night (been travvelling all day), we were given the key to our room, we spent only one night in here , as the... More

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puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Sres. He leído con mucha antención, sus comentarios y créame que estoy muy sorprendido con los mismos, la mayoria... More

Jerusalem, Israel
Reviewer
5 reviews 5 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 29, 2014

We arrived in the hotel after a long day and the receptionist wasn't so helpful. All she said was give me the money this is your key. Didn't explain anything about the hotel or the area. The city is beautiful and worth staying at, but not here. Beds was not comport at all room was tiny and almost everything was... More

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. On the other hand, thank you for mentioning the weak points you found during your stay, for us, are very important, the opinions of our customers, which helps us to improve. Thank... More

Munich, Germany
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 23, 2014

Stayed here for ten nights and had great time. Staff all very friendly and nice apart from one very grumpy person on reception, we went back when she wasn't there and chap most helpful and sorted out our minor problem. Room a good size beds could be renewed bit soft and pillows also, AC not great but very clean, so... More

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients. First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the small problem... More

Brighton and Hove, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 22, 2014

We only just returned this morning after spending a week at the Puerto Palace hotel. We we're half board which was all we needed. Breakfast wasn't the best I ever had but to be fair there's toast, egg, bacon and other things to chose from. It was the same everyday so it did get quite boring. Dinner was okay... I... More

Was this review helpful? Yes 3
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients. I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your kind words. comments... More

Contributor
15 reviews 15 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 10, 2014

Good clean hotel with nice rooms. Breakfast was awful but there is a good cafe on the corner. Try walking down the centre park to the west of the hotel when it is sunny, sit down for a few moments and watch the lizards (dozens) come out to look at you and then go about their life. They love being... More

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, Thank you, we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Yours sincerely, David Herrera More

1 review
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 10, 2014

I recently returned from the Puerto Palace Hotel on the 7th of August after a week long holiday with my boyfriend. We were staying full board and enjoyed our stay thoroughly. Our room was spacious and cleaned daily and we had a lovely view of the gorgeous pool area. Surprisingly quiet which was a bonus also. The room was en... More

Was this review helpful? Yes 7
puertopalace, Director General at Puerto Palace Hotel, responded to this review
Google Translation

Estimados Clientes, Muchas gracias por tomar parte de su tiempo, para informarnos de su estancia entre nosotros, estamos muy contentos... More

Yarm, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 12, 2014

I've just spent a week here with my husband, and although It's 1 and a half hours from the airport, it is well worth it. Just a short walk (down hill) gets you to the busy part with the bars and restaurants and the harbour with it's main square. Quite a steep walk back up but great exercise for the... More

Was this review helpful? Yes 5
puertopalace, Manager at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations and needs. I would like to inform you that we are... More

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Additional Information about Puerto Palace Hotel

Address: C/ Dr Cobiella Zaera s/n, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puerto Palace Hotel 4*
Number of rooms: 290
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Also Known As:
Hotel Puerto Palace
Puerto Palace De La Cruz
Puerto Palace Hotel Tenerife/Puerto De La Cruz

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