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All 81 Puerto de la Cruz hotels

Puerto Palace Hotel

4.0 of 5 Hotel   |   C/ Dr Cobiella Zaera s/n | San Antonio, 38400 Puerto de la Cruz, Tenerife, Spain
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Puerto Palace Hotel
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Ranked #9 of 81 hotels in Puerto de la Cruz
A recent review
5 of 5 stars reviewed 2 weeks ago
annwilliams64 Yarm, United Kingdom
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343 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Yarm, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've just spent a week here with my husband, and although It's 1 and a half hours from the airport, it is well worth it. Just a short walk (down hill) gets you to the busy part with the bars and restaurants and the harbour with it's main square. Quite a steep walk back up but great exercise for the... More

Was this review helpful? Yes 1
puertopalace, Manager at Puerto Palace Hotel, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations and needs. I would like to inform you that we are... More

Croydon, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have just returned from a long weekend at the Puerto Palace and had a lovely time. I couldn't fault the room, it was very clean, nice sized bathroom and a large balcony. The food was very nice, plenty of choices at all meal times with a variety of cold and hot foods, some being cooked to order in front of... More

Was this review helpful? Yes 1
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Customers, We appreciate your kind comments about your stay in our Hotel Puerto Palace. We like to know that the services offered at the hotel have fallen short your expectations. Feel free to contact me on your next visit, will be a pleasure for me to greet you personally, Thank you very much, yours sincerely, David Herrera. manager. More

19 reviews 19 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well where can I start?! This is a very high standard hotel. Spotlessly clean everywhere, really good freshly cooked food. Reasonable drinks prices, big rooms (request the top floor its quieter), panoramic lifts on the outside of the hotel, friendly helpful staff. Just spot on. No complaints whatsoever. Actually my only issue is not the hotels fault. Please be advised... More

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Customer; Thank you very much for sending us your feedback, so positive that our hotel and services. Your comment about the weather, of course we can not do anything, but it is not true that it is always with clouds, let's say you had a bit of bad luck. We are also happy to know that you has spent... More

Telford, England
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 26, 2014

I have just returned from the hotel and stayed in room 128. The hotel is clean and the staff, although English is not spoken fluently, were excellent. The room was large, clean and the view of Mount Teide from our balcony was a great way to start each day. The food was cooked really well and always served hot although... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

the location of the hotel was almost at the top of the mountain with beautiful scenery, surrounded by palace-like apartment homes, and very clean area. Hotel was immaculate, there was always house keepers to clean the room every morning were friendly. I went for my birthday and on the day of my birthday, I recieved an amazing bouquet of flowers... More

Was this review helpful? Yes 2
puertopalace, Director General at Puerto Palace Hotel, responded to this review

Dear Clients, Thank you very much for taking part of your time to send us your positive feedback about our hotel. We are very pleased to know that you have enjoyed your holiday with us, On your next visit, do not hesitate to let me know if you have any special wishes, I'll be happy to help you. Thanks again,... More

Manchester, UK
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 22, 2014

Me and my partner have just got back from a 9 night stay at the Puerto Palace hotel in Playa De La Cruz. We thoroughly enjoyed our stay, the hotel was very clean. Rooms were cleaned daily and towels changed daily if you wish. We had a few problems with ants on the balcony but nothing critical as it was... More

Was this review helpful? Yes 2
Coventry, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 21, 2014

Just returned from a 17 night stay at this lovely hotel. The well equipped rooms have satellite tv,mini bar and hair dryer and are cleaned daily by friendly smiling maids. We were impressed by the courteous friendly staff throughout the hotel from the greeting on arrival by receptionists to bar staff,waiters, even a cheery greeting from the gardeners and a... More

Was this review helpful? Yes 2
London uk
13 reviews 13 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 11, 2014

I stayed here 9 to 16 May and had a wonderful relaxing time. The hotel is very clean, all members of the staff are wonderful from the receptionists, cleaners, the restaurant hostess chefs, and waiters as well as the life guard and gardeners.They all greet you with a wonderful smile and the famous HOLA. The food is good,with plenty of... More

Was this review helpful? Yes 4
Brighouse, United Kingdom
14 reviews 14 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 10, 2014 via mobile

Good hotel varied choice of menu and efficient staff especially cleaners lovely pool and well kept gardens only let down by random wi fi taxi back from town only 4 euro ! Nice park and bar just follow the path gor alberto s across the road and higher up.

Was this review helpful? Yes 6
Worthing, United Kingdom
Top Contributor
75 reviews 75 reviews
26 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed February 24, 2014

Set on a hill about 10 – 15 minutes walking distance from the centre of the resort; the Puerto Palace offers an excellent location for a short break. There is free garage parking under the hotel but if that is full there are plenty of on street spaces. Each evening there is entertainment laid on in the lounge from cabaret... More

Was this review helpful? Yes 3
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Additional Information about Puerto Palace Hotel

Address: C/ Dr Cobiella Zaera s/n | San Antonio, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Puerto Palace Hotel 4*
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Also Known As:
Hotel Puerto Palace
Puerto Palace De La Cruz
Puerto Palace Hotel Tenerife/Puerto De La Cruz

549 photos of this hotel

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Hotel & grounds (47)
Room/suite (18)
Bathroom (3)
View from room (19)
Pool/beach area (27)
Dining (1)
Other (70)

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Amenities (51)
Double Standard Room (48)
Double Standard with Ocean View (58)
Nude Pool (54)
Restaurants and Bars (41)
Single Room (41)
The Hotel (71)

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Hotel & grounds (1)


Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style
#6 Luxury Hotel in Puerto de la Cruz #8 Romantic Hotel in Puerto de la Cruz
Hotel Class
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