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Hotel Puerto Palace

C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
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1 room 1 guest
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495 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prague, Czech Republic
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Beautiful hotel, we really liked our stay here. Hotel facilities: minigolf, fitness centre, squash, whirlpool bath, swiming polls (all for free) Beautiful restaurant with excelent food, many type of choice, dishes are clean all the time, friendly waitress. Animation programme is rather for older generation. We wanted room on the street ( Calle Esquilon Baj,) and we really get it.... More 

Was this review helpful? Yes
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, we are very glad to know that you have enjoyed your stay in Hotel Puerto Palace and thank you for sharing your experience with other travelers. We appreciate your positive feedback, Thank you. Yours sincerely, David Herrera More 

Isle of Arran, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My first impressions walking through the front doors were that this hotel was exactly as I had hoped for from the internet descriptions, and those great first impressions were confirmed throughout our stay. Everyone was extermely friendly and helpful, and there were even a few extra touches like a bowl of locally-grown bananas, and the maids arranging the soft toys... More 

Was this review helpful? Yes 1
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform our staff about your positive feedback, I hope you can visit us in the very... More 

Shiskine, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel staff are really friendly. The food is pretty good and there is plenty of choice that changes daily. Vegetables and fruit are all fresh. Great pool facilities and usual nightly entertainment, not to my personal taste but the main town is just a 20 minute walk away. Prices are pretty reasonable for bar and snacks. We were half board... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, We are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments, I am very pleased to know that we have satisfied most of your expectations. Your opinion is very important for us and help us... More 

Nottingham, United Kingdom
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have just returned yesterday from this hotel yesterday. We flew in to the hotel on the south of the island, we had a minibus drop off a few others en route so it made it a 90 minute drive it great way to see the island. Puerto De la Cruz looked lovely approaching it at night. However there is... More 

Was this review helpful? Yes 4
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. I read with great interest your comments about our services and... More 

1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

Came back couple of days ago and can only say great things about this hotel! Went with my girl mates and we wanted to get away from the heavy clubbing scene and felt this hotel was peaceful and private,staff were friendly and also the hotel is VERY clean! The entertainment was slightly boring and it would have been nice to... More 

Was this review helpful? Yes
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority, so I am very pleased to know that we have satisfied most of your expectations. The opinions of our customers, helps us to improve. Yours sincerely... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 20, 2015

Travelled in a family and really enjoyed the hotel. There were facilities for kids including table tennis and mini golf. The staff were very welcoming and helpful. Entertainment was provided every night which is appreciated and the swimming poo, was really nice. The food provided was really good and to a high quality only downside was that you had to... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, We are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much, for having shared your experience with other travelers. We really appreciate your positive comments I hope you can visit us in the very near future and have the occasion to offer you my best personal attention. Yours sincerelly,... More 

Aberdeen, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 9, 2015

This hotel is a real find and offers great value for money. Staff very helpful, room spacious and quiet ,décor a bit 70s' but very nice, reasonably priced drinks and entertainment offered in the evening. Lovely pool area and lots of sunbeds. Would definitely visit again.

Was this review helpful? Yes 3
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much, for having shared your experience with other travelers. We really appreciate your positive comments, I hope you can visit us in the very near future and have the occasion to offer... More 

Prague, Czech Republic
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 9, 2015

We enjoyed our stay at the hotel - nice swimming pool, minigolf, jacuzzi. Room was clean and it had a nice balcony with view of volcan El Teide. Unfortunately the weather was'n't good so we went to the beach only twice. Nice beach, black sand, huge waves. Puerto de la Cruz is in cloudy area. I would choose Santa Cruz... More 

Was this review helpful? Yes 1
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, We are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments . I hope you can visit us in the very near future and have the occasion to offer you my best personal attention. Thank... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 20, 2015

Stayed in double rooms with queen-size bed. The rooms are well presented with balcony, air-con, mini-fridge and were cleaned daily. Food in the restaurant was nice for a buffet with variety of new dishes. Pool was quite busy and could be bigger for the number of rooms that the hotel has. But the grounds is picturesque. We used the table... More 

Was this review helpful? Yes 5
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. Finally, I hope you can visit us in the very near... More 

Folkestone, England, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed March 20, 2015

We booked a week away in late October, just myself and the wife. Although we had a great time and some sunny days there was also a lot of overcast and rainy days. We should have looked into it more and if we go again at this time of year it will be to the South of the island. Speaking... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

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