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Hotel Puerto Palace

4.0 of 5 C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
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Hotel Puerto Palace
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Hotel Puerto Palace
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429 reviews from our community

Traveler rating
    109
    231
    66
    12
    11
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100
195
29
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wiltshire
Contributor
18 reviews 18 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just back from three weeks at the Puerto Palace, this will be our only visit! Why may you ask, well the good thing about this hotel is the cleanliness, could not be faulted. The planting around the pool is very nice but there is a raised balcony area which is well maintained but hardly, used. The reason is access. It... More 

Was this review helpful? Yes 1
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I must kindly ask you to accept my most sincere apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know, that you did not enjoy your holiday with us. Furthermore, I do appreciate that you have... More 

Essex
Top Contributor
159 reviews 159 reviews
48 hotel reviews
478 helpful votes 478 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is one of the most modern in the town, being built in the mid-1990s some time after the boom years of the 1970s. Being just over a kilometre from the historic centre has its good points and bad. The positive is that it is in a pleasant quiet residential area with fine views of Mount Teide. A short... More 

Was this review helpful? Yes 7
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

London
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We booked a very reasonably priced deal through BA. Having read reviews on here we were in two minds as to what to expect. We needn't have worried. The hotel is lovely, if a little dated - and I don't mean shabby. The pool area is beautiful with lots of mature plants and trees. Although the hotel was very full... More 

Was this review helpful? Yes 3
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Comments like yours are of the greatest importance for the motivation of our team. I insist on... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 23, 2015

we booked this in the autumn last year and are glad we did. First impressions of the Hotel were what we was expecting, its a little dated but not in a horrible way. The staff throughout were very receptive and helpful, especially the cleaning staff they do a tremendous job. Some of the bar staff seemed a little rushed off... More 

Was this review helpful? Yes 1
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

Ormskirk, United Kingdom
Contributor
15 reviews 15 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 2, 2015

We have returned again to this hotel, losing count but I think 7 times. 8 friends this year and was looked after very well by Anneparro and David Herrera and staff. What a lovely Xmas ,and New Year was so special, Party time, smoked salmon, lobster, fillet steak,baked Alaska, I have to say the entertainment was excellent this year well... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Family, We are very pleased to know that you enjoyed our New Year Party and your stay in Hotel Puerto Palace, thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your kind words, comments like yours have... More 

England
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed December 20, 2014

We have been staying at this hotel for several years and we find the staff always helpful. The maids keep the rooms clean, the restaurant staff work very hard as this is a popular hotel and the restaurant is always busy. There are plenty of choices for breakfast or evening meal. No one needs to go hungry. They have something... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients. I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your comments, Comments like... More 

Woodford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2014

Good parts Lovely Grounds and Spectactular Pool with Good Jacuzzis in a quiet part of Puerto De la Cruz. Nice design, large balconies. Comfy Beds. Friendly Staff. Very Clean Good value. Happy Hour at the bar 5 - 6 ! Bad Parts Boring Samey "International" Food at all meals., Described simply as Fish, Pork or Beef. Machine Coffee for Breakfast,... More 

Was this review helpful? Yes 2
Tallinn, Estonia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 10, 2014

We stayed here from 19.10 to 24.10.2014. Good hotel. Of course, not 4* stars, but price is not so high too. Food was ok, average I would say. No frills, but you can always find sth to eat. Pools and territory are clean and beautiful, but this hotel definitely needs renovation.

Was this review helpful? Yes 2
Manchester, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 4, 2014

We stayed in this hotel from 24th Oct for 5 nights. Hotel lovely and clean, room nice and large, bar staff friendly, but the food was awful. Vegetables overcooked, maybe even frozen, slushy. No decent meat produce. Chicken and pork were over used and some of the dishes served were indescribable. Disappointed with the quality and presentation. Needs some decent... More 

Was this review helpful? Yes 3
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 31, 2014

Nice hotel, very well managed and we'll kept. Rooms are a good size and we'll furnished with large bed and small fridge. TV remote has to be obtained on deposit from reception, bit of a nuisance really. Pool and area are superb with ample beds and a Jacuzzi. Meals were good with plenty choice and good service. The hotel is... More 

Was this review helpful? Yes 1
puertopalace, Director General at Hotel Puerto Palace, responded to this review
Google Translation

Estimados Cleintes, Agradecemos sus positivos comentarios acerca de su estancia en Hotel Puerto Palace. Nos agrada saber que han disfrutado... More 

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Additional Information about Hotel Puerto Palace

Address: C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Puerto Palace 4*
Number of rooms: 290
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Also Known As:
Puerto Palace De La Cruz
Hotel Puerto Palace Tenerife/Puerto De La Cruz
Hotel Style:
#7 Romantic Hotel in Puerto de la Cruz
#7 Luxury Hotel in Puerto de la Cruz

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