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Hotel Puerto Palace

C/. Dr. Celestino Cobiella Zaera, 38400 Puerto de la Cruz, Tenerife, Spain
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Hotel Puerto Palace
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Hotel Puerto Palace
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450 reviews from our community

Traveler rating
    112
    244
    68
    15
    11
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107
207
29
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 20, 2015

Stayed in double rooms with queen-size bed. The rooms are well presented with balcony, air-con, mini-fridge and were cleaned daily. Food in the restaurant was nice for a buffet with variety of new dishes. Pool was quite busy and could be bigger for the number of rooms that the hotel has. But the grounds is picturesque. We used the table... More 

Was this review helpful? Yes 1
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. Finally, I hope you can visit us in the very near... More 

Folkestone, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 20, 2015

We booked a week away in late October, just myself and the wife. Although we had a great time and some sunny days there was also a lot of overcast and rainy days. We should have looked into it more and if we go again at this time of year it will be to the South of the island. Speaking... More 

Was this review helpful? Yes
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

Ramat Gan, Israel
Contributor
15 reviews 15 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 15, 2015

Nothing is special or out standing about this hotel' but it is beautifull, in a beautifull urban environment, offering you a very large variety of services and options for leisure activities inside the hotel's compound. The room was comfortable, airy and full of light,offering us a beautifull and calming landscape froom our balcony. The food is not fancy or special,... More 

Was this review helpful? Yes 5
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace . Thank you very much for having shared your experience with other travelers. We really appreciate your positive comments . Yours sincerely, david Herrera More 

Wiltshire
Contributor
18 reviews 18 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 12, 2015

Just back from three weeks at the Puerto Palace, this will be our only visit! Why may you ask, well the good thing about this hotel is the cleanliness, could not be faulted. The planting around the pool is very nice but there is a raised balcony area which is well maintained but hardly, used. The reason is access. It... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I must kindly ask you to accept my most sincere apologies for not having been able to satisfy your expectations and needs. Our client's satisfaction is always our main priority so it is very disappointing for us to know, that you did not enjoy your holiday with us. Furthermore, I do appreciate that you have... More 

Essex
Top Contributor
168 reviews 168 reviews
49 hotel reviews
852 helpful votes 852 helpful votes
4 of 5 stars Reviewed February 4, 2015

The hotel is one of the most modern in the town, being built in the mid-1990s some time after the boom years of the 1970s. Being just over a kilometre from the historic centre has its good points and bad. The positive is that it is in a pleasant quiet residential area with fine views of Mount Teide. A short... More 

Was this review helpful? Yes 18
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

London
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 26, 2015

We booked a very reasonably priced deal through BA. Having read reviews on here we were in two minds as to what to expect. We needn't have worried. The hotel is lovely, if a little dated - and I don't mean shabby. The pool area is beautiful with lots of mature plants and trees. Although the hotel was very full... More 

Was this review helpful? Yes 4
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Comments like yours are of the greatest importance for the motivation of our team. I insist on... More 

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 23, 2015

we booked this in the autumn last year and are glad we did. First impressions of the Hotel were what we was expecting, its a little dated but not in a horrible way. The staff throughout were very receptive and helpful, especially the cleaning staff they do a tremendous job. Some of the bar staff seemed a little rushed off... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients, First of all, I would like to thank you very much for having taken the time to inform us about your experience in Hotel Puerto Palace. Your satisfaction is our main priority so I am very pleased to know that we have satisfied most of your expectations. On the other hand, thank you for mentioning the weak points... More 

Ormskirk, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 2, 2015

We have returned again to this hotel, losing count but I think 7 times. 8 friends this year and was looked after very well by Anneparro and David Herrera and staff. What a lovely Xmas ,and New Year was so special, Party time, smoked salmon, lobster, fillet steak,baked Alaska, I have to say the entertainment was excellent this year well... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Family, We are very pleased to know that you enjoyed our New Year Party and your stay in Hotel Puerto Palace, thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your kind words, comments like yours have... More 

England
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed December 20, 2014

We have been staying at this hotel for several years and we find the staff always helpful. The maids keep the rooms clean, the restaurant staff work very hard as this is a popular hotel and the restaurant is always busy. There are plenty of choices for breakfast or evening meal. No one needs to go hungry. They have something... More 

Was this review helpful? Yes 2
puertopalace, Director General at Hotel Puerto Palace, responded to this review

Dear Clients. I would like to inform you that we are very pleased to know that you enjoyed your stay in Hotel Puerto Palace and thank you very much for having shared your experience with other travelers. We really appreciate your positive comments Furthermore, I can guarantee you that I will inform all the staff about your comments, Comments like... More 

Woodford, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 27, 2014

Good parts Lovely Grounds and Spectactular Pool with Good Jacuzzis in a quiet part of Puerto De la Cruz. Nice design, large balconies. Comfy Beds. Friendly Staff. Very Clean Good value. Happy Hour at the bar 5 - 6 ! Bad Parts Boring Samey "International" Food at all meals., Described simply as Fish, Pork or Beef. Machine Coffee for Breakfast,... More 

Was this review helpful? Yes 2
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