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All 81 Puerto de la Cruz hotels

Palmeras Playa

3.0 of 5 Hotel   |   Avenida de Venezuela 12, 38400 Puerto de la Cruz, Tenerife, Spain
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117 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Birmingham, United Kingdom
16 reviews 16 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Booked this as a last minute holiday through a well known travel firm. We were sold it as all inclusive but as previous reviews have stated there were no snacks or ice creams for children during the day, meals were at set times & were rather limited in choice. We arrived late at night having had a delayed flight &... More

Was this review helpful? Yes 1
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was in such a mess after reading the reviews of this hotel that I tried to change my hotel a week before. After being quoted £350 to change I decided to keep our reservation and make the best we could. I was pleasantly surprised. The room was clean and cleaned daily. The beds were new and clean. The pool... More

Was this review helpful? Yes 5
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First let me start by saying this is the first time I have ever been compelled to put a review on here and I have been to some terrible places in my time - but this takes the biscuit. Firstly we arrived at 9.10pm and were told the meals finished at 9 but there was a McDonalds up the road!... More

Review collected in partnership with Bookable Holidays

Was this review helpful? Yes 5
Leeds, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just returned from two weeks at Palmeras Playa (which we were dreading after reading negative reviews) and had a great holiday. Yes, the hotel is in need of refurbishment but was not as bad as it was made out. Our room was cleaned daily and towels and bedding were changed. This is definitely a European hotel which caters mainly for... More

Was this review helpful? Yes 6
Nottingham, United Kingdom
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed August 10, 2014

I normally don’t believe some of the bad reviews I read and always tend to look for the good points. With this hotel however, please believe the bad points as all true and swap hotels if it's not too late! I especially find it hard to believe the good ones from people when we were there, when I heard nobody... More

Was this review helpful? Yes 8
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 9, 2014

If I had read all of the reviews I would have dreaded every moment of my stay however it was pretty enjoyable. The apartments are close to the beach however we only went there on own last day as we were being picked up pretty early on the Sunday. Breakfast is nothing to rave about and they really need to... More

Was this review helpful? Yes 2
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 5, 2014

Good points - this hotel is central and less than 2 minutes from both the beach and bars. The food selection is good for lunch and dinner, offering fish, meat, soup and good selection of salad items. All of the rooms have a balcony, a good size bedroom and bathroom with plenty of storage space. Complimentary shower gel/soap. Rooms are... More

Was this review helpful? Yes 3
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 4, 2014 via mobile

Do not stay here if your English appsolute ripoff food is not edable even the breads hard, abit like the beds! Rock hard! Must be the worst hotel in Tenerife..... Worse than a hostel! DO NOT STAY!!!!!!!!!!!!!!!!!!!!!!!!!!

Was this review helpful? Yes 9
Derby, United Kingdom
1 review
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed August 1, 2014

This hotel should never be advertised on any holiday website, it says it is 3 star I wouldn't even give it 1 star. The staff are rude apart from 2 members who would try to be helpful. We read the reviews before we went but thought we would give it a try as surely it could not be that bad,... More

Was this review helpful? Yes 9
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 1, 2014

Ignore the bad reviews. The hotel is not as bad as how its been described amd we really enjoyed our stay. Stupidly we booked the holiday before checked reviews, so when we read these, we were very worried and anxious when we arrived. We arrived at the hotel at around 2am on the 16th July. We were starving hungry but... More

Was this review helpful? Yes 2
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Additional Information about Palmeras Playa

Address: Avenida de Venezuela 12, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palmeras Playa 3*
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Also Known As:
Palmeras Playa Hotel Puerto De La Cruz
Palmeras Playa Tenerife/Puerto De La Cruz

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Room/suite (10)
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