We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 81 Puerto de la Cruz hotels

Palmeras Playa

3.0 of 5 Hotel   |   Avenida de Venezuela 12, 38400 Puerto de la Cruz, Tenerife, Spain
Hotel amenities
Save Saved
You added Palmeras Playa to your Saves list
Palmeras Playa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
Ranked #74 of 81 hotels in Puerto de la Cruz
A recent review
3 of 5 stars reviewed 1 week ago
Carol R Southampton, United Kingdom
  • Overview
  • Reviews (103)
  • Photos (51)
  • Amenities
  • Q&A
  • Room tips (8)
  • Location
  • More
Write a Review

103 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Southampton, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Wow - if I'd read these reviews before we travelled, we would never have gone here. I booked this hotel through Teletext Holidays as a budget holiday for myself and my daughter. We'd never gone all inclusive before and were looking forward to it. We arrived at 5pm and were given our keys. Room was comfortable and very clean, my... More

Was this review helpful? Yes 5
Farnborough, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It only has one mark and it only got that because of how nice the staff were. The rooms are dirty, there was mould on the bathroom ceiling, tiles and shower screen. Thick dirt all round the edge of the rooms, holes in the bedding, the mattresses were ripped, stained and the contents falling out. The floor would probably be... More

Was this review helpful? Yes 3
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Well don't really know where to begin...me and a friend (both in our 20's) decided to book up as a last min cheap hol....I know there's cheap but Jesus Christ this hotel was unbelivable only good thing was location literally! Rooms were fairly clean but the bugs that come in made me think other wise the bathroom and hall way... More

Was this review helpful? Yes 2
Puerto de la Cruz, Spain
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Omg who said this was faulty towers how right you are although our room is spotless the food is a joke not even warm if you have children do not bring them here there is just a swimming pool for them nothing else after being ill for 3 days I find we are eating out rather than in the staff... More

Was this review helpful? Yes 1
Derby, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

Nothing to do at this hotel, apart from being in the pool with no lifeguard, nothing for kids to do and no entertainment apart from twice a week a bloke on a keyboard, if you like eating pork, fish and chips then your ok cause thats all that was on for food, yes its all inclusive but there is no... More

Was this review helpful? Yes 1
3 reviews 3 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Apartments, catered for Spanish residents living there, no lifeguard, no entertainment, food not good, views of derelict building, rude staff. DO NOT STAY HERE, THERE IS BETTER CLOSE BY, DO NOT STAY HERE!!!

Was this review helpful? Yes 4
Leicester, United Kingdom
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 27, 2014

If you are looking for a holiday with sun, sea, plenty of booze and a standard meal every night, you really can't go wrong with this place. We booked a 7 night stay with the hotel and enjoyed every minute of it. we were a group of 4 friends aged 18-20 and we had a great time. the receptionist was... More

Was this review helpful? Yes 11
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed May 17, 2014 via mobile

Well where do you begin with this hotel! Myself and my wife made a huge huge mistake in booking this hotel for our wedding anniversary its safe to say we wont ever forget it as its possibly the worst hotel we have ever stayed in.the service from the staff was very very poor and im being polite there! When we... More

Was this review helpful? Yes 7
Swansea, United Kingdom
4 reviews 4 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 23, 2014

Our second trip to Tennerife we booked online for All Inclusive , What a joke a total waste of money and probably the worst service I have had in any hotel , sign says Bar open 10 am 11pm , was closed until 11.30 am , closed 12.30. open at 2.30, closed at 7pm until 9pm . when open had... More

Was this review helpful? Yes 9
14 reviews 14 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 13, 2014 via mobile

Having travelled extensively in various countries,I have to agree with other reviews ,that this is one really bad hotel,you cannot blame the staff,they have to work behind the bar ,then leave you to go and work in the dining room,leaving you at the bar.The only man to blame for this disaster of a hotel is the manager. When we arrived... More

Was this review helpful? Yes 7
Owners: What's your side of the story?
If you own or manage Palmeras Playa, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Palmeras Playa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palmeras Playa

Address: Avenida de Venezuela 12, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palmeras Playa 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Otel, Tingo, HotelsClick, BookingOdigeoWL and Venere so you can book your Palmeras Playa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palmeras Playa Hotel Puerto De La Cruz
Palmeras Playa Tenerife/Puerto De La Cruz

51 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (43)
Room/suite (10)
Bathroom (6)
View from room (7)
Pool/beach area (3)
Hotel & grounds (4)
Other (13)

Management photos: Courtesy of the property manager

All management photos (9)
Room/suite (2)
Dining (4)
Hotel & grounds (2)
Other (1)


Bar / Lounge Kitchenette Restaurant Swimming Pool
Hotel Class
Number of rooms

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer