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All 80 Puerto de la Cruz hotels

Marquesa Hotel

3.0 of 5 Hotel   |   Calle Quintana 11-13, 38400 Puerto de la Cruz, Tenerife, Spain
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A recent review
4 of 5 stars Reviewed March 9, 2014
Tim C Cardiff, United Kingdom
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167 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Bedford, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Beds are like sleeping on concrete.food was disgusting. Two weeks I want to forget.would not go back if last hotel on earth.breakfast ravioli fish fingers and mixed vegtables left over from the night before.

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Cardiff, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 9, 2014

Our first trip to Tenerife, stayed 24th Feb to 1st March so five nights, B & B basis. Delighted with being right in the heart of Puerto de la Cruz old town. Loved the frontier/Mexican style interior. Room basic but fine with decent bathroom. Loved spending time on the terrace sipping espresso and reading The Times! No wifi in the... More

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MarquesaPlazaHotels, Director General at Marquesa Hotel, responded to this review

Dear Tim, Thank very much for sharing your comments with all of our community in Tripadvisor. We are glad to hear that we met your expectations and had a great time. We look forward to welcome you again in our charming hotel. Please check the web for special offers and promotion for repeating customer or contact us directly. Kind regards,... More

Scarborough, United Kingdom
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 27, 2014

We're just back from a 2 week stay in room 413. We asked for a room with a balcony but realised that unless we paid the supplement we couldn't have one ( we decided not to bother - good job too because the weather wasn't balcony weather!!) The room was good - a great view of the square and the... More

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MarquesaPlazaHotels, Director General at Marquesa Hotel, responded to this review

Dear Customer, Thank you for sharing your comments in Tripadvisor. Firstly we must apologize for not realizing that you had your birthday during your stay, passports are read here manually and therefore we do not get a notice of bithdays as in hi tech hotels. Nevetheless, we are happy to hear that you enjoyed your stay and had a great... More

ufford, suffolk
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 18, 2014

For the third time, wife and I stayed several days at this lovely old Canarian hotel. Staff are like something out of the 'Rocky Horror Show' but so friendly and helpful. It could not have been better. The rugby scrum at mealtimes seems about the same as before but the food is decent, especially the breakfast. We love this place... More

Was this review helpful? Yes 1
MarquesaPlazaHotels, Director General at Marquesa Hotel, responded to this review

Dear Customers, Thank you for sharing your comments in the Tripadvisor. We are glad to hear that you enjoyed your holidays and the hotel met your expectations. Indeed the hotel was buildt in 1712 and some improvements have been done since although when you read some comments it make you think if it still has 12 rooms with no private... More

BRACKLESHAM WEST SUSSEX
Contributor
13 reviews 13 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 17, 2014

We have just returned after a week's holiday at this hotel. We found the staff friendly and helpful. It is in a central position facing a pleasant square. The meals were good and varied. The rooms were comfortable and my only gripe would be was that there was only one power socket in our room. luckily we always travel with... More

Was this review helpful? Yes 1
MarquesaPlazaHotels, Director General at Marquesa Hotel, responded to this review

Dear Customer, Thank you very much for sharing your comments in Tripadvisor. Indeed some of the rooms only have one socket available as the others are taken for the TV set and lamps. It is one of these things that were not planned when the hotel was built and surely if the planned refurbishment goes ahead it will be taken... More

St.Annes
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed February 14, 2014

The location of the hotel is excellent. Step inside and you'll be impressed. It ends there. A lot of the rooms are not up to much- we slept in 3 of them. The first was a room at the back overlooking a noisy street. The second was lower down. It had outside space, but I wouldn't call it a balcony... More

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MarquesaPlazaHotels, Director General at Marquesa Hotel, responded to this review

Dear Customers, Thank you for sharing your comments and opinions in the Tripadvisor. We are sorry to hear that we did not meet your expectations. As an old hotel with multiple room configuration it is essential that you book a balcony room and pay the supplement to make sure you get one specially now that it is high season and... More

Wray, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 21, 2013

we have just returned from a fortnight at the marquesa, a great location with hard working and friendly staff. hotel leaked badly in that thunder storm, but we thoroughly enjoyed the storm, watching it looking out towards Teidi from the main balcony. All the leaks were quickly mopped up. our room did not have a balcony, and overlooked the hotel... More

Was this review helpful? Yes 3
MarquesaPlazaHotels, Director General at Marquesa Hotel, responded to this review

Dear John, Thank you very much for sharing your comments with all our potential and repeating guests at the Tripadvisor. We are happy to see that despite you got the storm of the year you enjoyed your holiday after all. Indeed the staff work hard to be able to offer best value for money and hopefully in the near future... More

Vilnius, Lithuania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 6, 2013

We booked this hotel as a last minute offer, and got a really good price for booking. The location of the hotel is great, it is near Lago Martianez, city center & beaches. We had a balcony overlooking the church and it was really nice and romantic. But the room itself was quite shabby. *We had only 1 socket in... More

Was this review helpful? Yes 1
MarquesaPlazaHotels, Director General at Marquesa Hotel, responded to this review

Dear Diana, Thank you very much for sharing your comments with all our community in the Tripadvisor. We are very sorry that some small details were not up to scratch and indeed some of them are easy to solve, such as the pipe that should have been reported by the housekeeper or the TV could have been removed if you... More

Warwick, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 20, 2013

Just spent a week at Marquesa Hotel a delightful Quirky Historical Hotel in a superb location. As it was November ( temp ranging from 21 to 27 ) lack of AC was not a problem especially as our room overlooked the ocean with patio windows leading onto a (small ) balcony. The room furniture was basic but the room was... More

Was this review helpful? Yes 2
MarquesaPlazaHotels, Gerente at Marquesa Hotel, responded to this review

Dear Customer, Thank you for sharing your views with all our community in the Tripadvisor. We are very pleased to hear despite our hotel is old (very old and buildt in 17129 still has its charm and customers or visitors find it a unique place to stay. We take good note of your comments with regards to other aspects as... More

Leeds, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 18, 2013

At first glance this appears to be a beautiful hotel, glorious Canarian gothic. However, having just returned I feel I should alert fellow holiday-makers. The hotel interior is shabby, our room was very basic, no air con or balcony. I requested a balcony but was dismissed by reception and told no rooms were available. The roof-top pool resembles a foot... More

Was this review helpful? Yes 1
MarquesaPlazaHotels, Gerente at Marquesa Hotel, responded to this review

Dear Customer, Thank you for taking your time to let us know your comments in the Tripadvisor. We are very sorry to hear that we did not meet your expectations and apologize for any inconveniences. Indeed we do not have A.C. and before booking anybody should look at the hotel description carefully, check the tripadvisor and in doubt contact the... More

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Additional Information about Marquesa Hotel

Also Known As:
Marquesa Hotel Tenerife/Puerto De La Cruz
Address: Calle Quintana 11-13, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Bar / Lounge Free Breakfast Restaurant Swimming Pool
Hotel Style:
Ranked #42 of 80 hotels in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:3 star — Marquesa Hotel 3*
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