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Marquesa Hotel

3.0 of 5
Hotel website
Calle Quintana 11-13, 38400 Puerto de la Cruz, Tenerife, Spain
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Marquesa Hotel
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Ranked #41 of 81 Hotels in Puerto de la Cruz
A recent review
5 of 5 stars Reviewed April 24, 2015
leonard b
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205 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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County Wexford, Ireland
1 review
2 of 5 stars Reviewed 1 week ago

Hotel was awful, nothing like photos... a con job, reception was awful, breakfast was awful, air conditioning in room was broken and no one wanted to know. Nearly missed taxi to airport after we booked out... reception told taxi driver he did not know us... can't trust staff. Towels were left to dry on balcony and not changed. Never go... More 

Was this review helpful? Yes
Juan Pedro E, Director Comercial at Marquesa Hotel, responded to this review
Google Translation

Estimado Cliente. Leyendo sus comentarios acerca de nuestro Hotel decirle que no estamos de acuerdo con sus comentarios tan negativos... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2015

we have just arrived back after 2 weeks at this hotel,and was ex value for money,nice room 2 lovely pools,excellent location,very helpful staff,what a great fortnight.very relaxing,good food all over the place,ex views from hotel,

Was this review helpful? Yes 1
Grange-over-Sands, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 17, 2015

My next door nieghbour and I, (both widowers),stayed here for two weeks. We booked the Holiday via EBooker on a room only basis (No other option being available) The cost was around £16 per person night. About 10 days before our trip I received an email from EBooker asking if we would like to upgrade our room for something like... More 

Was this review helpful? Yes 2
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 8, 2015

Major renovations taking place in the hotel.Whole areas being refurbished. Building work going on all day.Continuous banging. Rooms were very cold,damp and dusty.Cleaning was sparse. Beds and mattreses were appaling in terms of comfort.The springs dug into your back! Standards well under average. Will never return here.

Was this review helpful? Yes 2
Juan Pedro E, Gerente at Marquesa Hotel, responded to this review
Google Translation

Estimado Cliente lamentamos las molestias ocasionadas durante su estancia con nosotros pero es cierto que hemos estado haciendo pequeñas obras... More 

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Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 2, 2015

Great location, friendly and helpful staff, good wifi. If your on a budget this is the hotel for you! Huge free carpark close by. The hotel is very central near shops, cafes and restaurants. Old style hotel, kept very clean.

Was this review helpful? Yes 2
ufford, suffolk
Level Contributor
102 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
2 of 5 stars Reviewed February 28, 2015

Wife and I visited the Marquesa for drinks and listening to entertainment twice, as this is one of our favourite places. The hotel was full so we were unable to stay this year. We walked in to the foyer and were shocked at the many alterations which IMHO have detracted from the charm hugely. The outside terrace service was shocking,... More 

Was this review helpful? Yes 2
Oxford, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 19, 2015

Location ok... That's it!! The food is duplicated over and over again and mostly cold, So fed up with variations of instant whip, banana instant whip now 3 days on the trot!! Could have variations on it ie. A banana, an apple or maybe a pear!! Nobody writes about the weather and although it's not the fault of the hotel... More 

Was this review helpful? Yes 2
Vantaa, Finland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed February 14, 2015

We were at Hotel Marquesa with my boyfriend at February, when weather isn't very warm outside, neither it was inside. We both got cold because of the cold air-conditioning. Also, we like to eat healthy, but at breakfast we were served only bacon, cold eggs, muffins, rock solid bread and juices full of sugar. Someone may like it, but if... More 

Was this review helpful? Yes 1
Beirut, Lebanon
Level Contributor
58 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed February 4, 2015

The location of the hotel in puerto de la cruz is very central ! the hotel itself is basic, but very good value for the money. It is clean and the breakfast is ok. The is no parking available, you have to park in the public parking space and walk for 5-7 min. Staff is very friendly and helpful. The... More 

Was this review helpful? Yes 2
Vantaa, Finland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 2, 2015

This hotel needs renovation, everything in the rooms was like in 70'ties. The rooms of the hotel was very different level, the rooms in first floor was totally without any view and very cold, with bad smell and wet. We complained of the room many times, after 4 days we got possibility to change room, which was better. Beds was... More 

Was this review helpful? Yes 2
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