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Luabay Tenerife

4.0 of 5 Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
#24 of 81 Hotels in Puerto de la Cruz
727 Reviews 3.5 of 5 stars
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Luabay Tenerife
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727 reviews from our community

Traveler rating
    140
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    184
    78
    28
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147
399
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1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (152)
Date | Rating
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    (727)
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    (177)
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    (216)
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1 review
2 of 5 stars Reviewed 3 days ago NEW

Firstly let me say the staff of this hotel was the saving grace of our holiday. The hotel itself had a tired and shabby feel about it. The room we had was cleaned daily but the furnishings were tired and/or broken. Some of the linen was just plain worn out. The room air conditioner was cancelled out by the fridge... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

This was not a 4 star hotel. It was very tired building, no air con in restaurant or main areas, Food was very repetitive, what was not eaten at lunch was recycled and turned up in another guise in the evening. I had chicken cooked on grill which was raw in the middle, and a pork chop, I use the... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

Ok a few things. Negatives 1. pool area is way too small for the size of hotel/rooms and its slippery around the white part of the pool area for walking. 2. The palm trees at the pool block the sun out around the pool so not one area has continuous sun except for the top terrace. 3. Not enough staff... More

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1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Our holiday at the Luabay Hotel was our first visit to Tenerife, lovely island but. Very disappointed with Hotel, was told it was 4 Star more like 3 Star, room had no mirror in main bedroom only one in bathroom, lack of plugs, very small balcony overlooking other guests rooms. Food very repetitive and mostly catered for. Germans and Spanish... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have to say having just returned from this holiday in Tenerife staying at Luabay has left me with very mixed emotions. The hotel itself is rated as a four star hotel and I believe it definitely has the potential to be with a little bit of work and effort. The hotel itself is very well presented and is cleaned... More

Was this review helpful? Yes 1
London, England, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

went there for the second time after 4 years ( was happy about the first visit ) but now.... the hotel is horrible. THE BUFFET: same food each day with slight meat changes. same salads for lunch and dinner(which didn't even taste nice).... THE BAR: HORRIBLE cheap drinks in small cups....rude bar staff also...we were constantly eating and drinking outside... More

Was this review helpful? Yes 3
Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

Before we even arrived I did not have great expections of this hotel after reading the reviews and knew it would not compare to the 5*hotel in jamaicia we stayed in in June, but boy i was not expecting it to be be that bad, the room was cramped just about get two people on the balcony, which I would... More

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Germany
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First of all, we booked our two-weeks trip in August incl. all discounts and vouchers for 860€ each, incl. the all inclusive service. After reading several reports that the hotel is not the most modern in Tenerife we kind of departed with the mindset that Luabay won't provide us with the German standard of 4 stars. However, I can understand... More

Was this review helpful? Yes 3
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear NikkstarD, Thank you for taking time to write such a detailed review regarding your recent stay in Luabay Tenerife. Thank you for choosing Luabay Tenerife for your holidays. It is a pleasure for us to know that you are happy with the choice you made. Our main objective is to provide our guests with an excellent service and make... More

newtownards
Top Contributor
72 reviews 72 reviews
20 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We arrived just before the restaurant was about to close for the evening and were ushered to it to ensure we got a meal after a long period of travelling. This caring and friendly approach by receptionists, restaurant staff, cleaning staff and all others continued. The rooms and public areas were kept spotless. Despite the large number of guests who... More

Was this review helpful? Yes 3
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Liambt23, Thank you for your fantastic review about your holidays in Luabay Tenerife! Your comments regarding our staff, food variety and the hotel facilities are very much appreciated. It is always great to hear that our guests take pleasure and enjoy their holidays with us. We are delighted that you spend such a wonderful time in our hotel! We... More

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Luabay is a excellent hotel, good location, hotel was spotlessly clean and the food was first class. Staff very friendly would definitely go again. Views stunning perfect place to go for a relaxing holiday would recommend this hotel to anyone.

Was this review helpful? Yes 8
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Stokecit, Thank you for taking time to share your opinion regarding your recent stay at Luabay Tenerife on TripAdvisor. We are very grateful for your comments about our staff, food quality and location. Thank you again for your wonderful words! We hope to see you back in Luabay Tenerife very soon! Yours faithfully More

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Additional Information about Luabay Tenerife

Address: Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luabay Tenerife 4*
Number of rooms: 337
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Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Luabay Tenerife Puerto De La Cruz

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