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All 81 Puerto de la Cruz hotels

Luabay Tenerife

4.0 of 5 Hotel   |   Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
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Luabay Tenerife
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Ranked #21 of 81 Hotels in Puerto de la Cruz
A recent review
3 of 5 stars reviewed 2 weeks ago
NikkstarD Germany
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717 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Germany
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First of all, we booked our two-weeks trip in August incl. all discounts and vouchers for 860€ each, incl. the all inclusive service. After reading several reports that the hotel is not the most modern in Tenerife we kind of departed with the mindset that Luabay won't provide us with the German standard of 4 stars. However, I can understand... More

Was this review helpful? Yes 2
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear NikkstarD, Thank you for taking time to write such a detailed review regarding your recent stay in Luabay Tenerife. Thank you for choosing Luabay Tenerife for your holidays. It is a pleasure for us to know that you are happy with the choice you made. Our main objective is to provide our guests with an excellent service and make... More

newtownards
Top Contributor
71 reviews 71 reviews
20 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We arrived just before the restaurant was about to close for the evening and were ushered to it to ensure we got a meal after a long period of travelling. This caring and friendly approach by receptionists, restaurant staff, cleaning staff and all others continued. The rooms and public areas were kept spotless. Despite the large number of guests who... More

Was this review helpful? Yes 2
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Liambt23, Thank you for your fantastic review about your holidays in Luabay Tenerife! Your comments regarding our staff, food variety and the hotel facilities are very much appreciated. It is always great to hear that our guests take pleasure and enjoy their holidays with us. We are delighted that you spend such a wonderful time in our hotel! We... More

1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Luabay is a excellent hotel, good location, hotel was spotlessly clean and the food was first class. Staff very friendly would definitely go again. Views stunning perfect place to go for a relaxing holiday would recommend this hotel to anyone.

Was this review helpful? Yes 7
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Stokecit, Thank you for taking time to share your opinion regarding your recent stay at Luabay Tenerife on TripAdvisor. We are very grateful for your comments about our staff, food quality and location. Thank you again for your wonderful words! We hope to see you back in Luabay Tenerife very soon! Yours faithfully More

Horley Surrey
Contributor
20 reviews 20 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After reading mixed reviews of this hotel, I arrived with a fairly open mind. In my opinion the hotel was clean, modern and friendly. The food was ok. The hotel is on a road which is on a slight incline, has 12 floors with three lifts. There is a lift towards the rear of the hotel which is able to... More

Was this review helpful? Yes 9
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Deanio G, Thank you for taking time to write such a detailed review regarding your recent stay in Luabay Tenerife. It is great to hear that you had so much fun and enjoyed your holiday time to the fullest. We took great pleasure reading your remarks regarding our friendly staff. We have already shared your comments with all the... More

Colchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a lovely place to stay. The staff were extremely friendly and helpful. We arrived very late, around 11pm, and they kept a cold selection of food for us, at a table laid in the restaurant. Never had that before! The rooms were large and cleaned to a high standard. The restaurant was large, and had a wide range... More

Was this review helpful? Yes 9
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Diane B, Thank you for your fabulous fabulous fabulous review of your holidays in Luabay Tenerife! It is a pleasure to receive such a positive feedback and know that our guests enjoy their holiday time with us. Your comments regarding our staff, food variety, entertainment and the hotel facilities are very much appreciated. It is always great to hear... More

hartlepool
Reviewer
4 reviews 4 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 9, 2014

First impression is was very good. We arrived just after 10pm after a very speedy taxi ride check in was smooth an easy we were offered the opportunity to go into the restaurant but we didn't bother ( our choice ).Our room on 7th floor was clean and looked very like picture on internet,was clean and comfortable but my main... More

Was this review helpful? Yes 5
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Fish123hartlepool, Thank you very much for being our guest and sharing your experience. We are very sorry that you were not completely satisfied with your stay at our hotel and will be sure to study your feedback carefully in order to see what can be changed and where improvements can be implemented. It would be a great pleasure if... More

Borehamwood, United Kingdom
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2014

I can't understand bad reviews about Luabay Hotel. I went there in June this year with Thomson, All Inclusive. I think that was the best holiday in my life. All staff, from reception to kitchen, was so helpful and nice. Also very professional and hard working. Always smiling to guests. When I came my room and bathroom were spotless and... More

Was this review helpful? Yes 8
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Iwona P, Thank you so much for your lovely comments about Luabay Tenerife. We are pleased you enjoyed the location of the hotel and appreciated the beauty that the island of Tenerife is. Your comments about our staff, facilities and food quality are very much appreciated, as they encourage us to continue growing and providing an excellent service to... More

Scunthorpe, United Kingdom
1 review
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 2, 2014

Having just arrived back from a lovely time in Puerto De La Cruz and at the Luabay Hotel (All Inclusive). I must say that before we arrived We were apprehensive after some iffy reviews but I can honestly saw it was the most relaxing holiday we have had. Location - this is not a place to come if you want... More

Was this review helpful? Yes 11
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Darren1111, Thank you for your fantastic review about your holidays in Luabay Tenerife! We are thrilled to know that your family holiday abroad turned out to be so great and that we took part in making it special for you! Your comments regarding our staff, food variety, entertainment and the hotel facilities are very much appreciated. It is always... More

London
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 22, 2014

We spent a week here and overall we would recommend. Bedrooms were clean, comfortable and our balcony had good views (room 624). Outdoor seating around bar area needs a redesign as not enough to meet demand. The outdoor areas could be improved with some screening. We were half board and would rate the food as good. Drink prices were better... More

Was this review helpful? Yes 6
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Skate8908, Thank you so much for your fantastic comments regarding Luabay Tenerife. Be sure we will share your comments with all our staff, as it is always encouraging to receive positive feedback and keep on doing a good job. Hope to see you soon! Best regards. More

Leeds, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 19, 2014

Dont be fooled by THE 4 STAR RATING, The service is OK at best,but dont be too supprisedI if you dont get things done to your likeing, That is unless you are from a WORLD CUP WINNING COUNTRY OR SPAIN .This isnt sour grapes I just couldnt get things fixed in our room AND YOU REALLY NEED A GOOD SHOWER... More

Was this review helpful? Yes 3
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Charliys, Thank you for your comments regarding your stay in Luabay Tenerife. We would like to inform you that the rooms are constantly checked by our team, so that everything is in perfect condition. If you had any problem with anything at a particular time or any damage to installations or equipment in the room, we are sure to... More

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Additional Information about Luabay Tenerife

Address: Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luabay Tenerife 4*
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Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Luabay Tenerife Puerto De La Cruz

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