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All 81 Puerto de la Cruz hotels

Luabay Tenerife

4.0 of 5 Hotel   |   Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
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63%
Ranked #24 of 81 hotels in Puerto de la Cruz
A recent review
3 of 5 stars reviewed 3 days ago
charliys Leeds, United Kingdom
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718 people have reviewed this hotel

Traveler rating
    145
    297
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137
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Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
Leeds, United Kingdom
1 review
3 of 5 stars Reviewed 3 days ago NEW

Dont be fooled by THE 4 STAR RATING, The service is OK at best,but dont be too supprisedI if you dont get things done to your likeing, That is unless you are from a WORLD CUP WINNING COUNTRY OR SPAIN .This isnt sour grapes I just couldnt get things fixed in our room AND YOU REALLY NEED A GOOD SHOWER... More

Was this review helpful? Yes
Edinburgh, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

booked at short notice with Thompsons and was sold on some photos of this hotel by the lassie in the store, have to say she did a fine job of selling the place as a four star..! obviously the photos where old ones as the place was a bit dated when you actually get there, also the room was very... More

Was this review helpful? Yes 1
Hasselt, Belgium
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Overall our stay at this hotel was pleasant. Nothing more and nothing less, but for us it was not a four star hotel, but a three star plus hotel. We felt it will have had some glory in the past. The chamber was very clean, but very basic. Interior was a bit dated, but everything we needed was present. We... More

Was this review helpful? Yes 2
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Davy0905, First of all let us thank you for choosing Luabay Tenerife for your holidays! We are very pleased you enjoyed your stay with us so much. We also shared your comments about the food choice and entertainments with the departments involved, as it always encourages us to work harder every day. We are looking forward for your next... More

Leicester
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

When booking this holiday we got told the weather would be the same as the south very untrue weather was awful apart from the last 2 days, food only catured for Spanish! Pigeons flying in hotel! Entertainment was rubbish! Couples go south defo

Was this review helpful? Yes 3
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Beccablake, First of all let us thank you for taking time to write an opinion regarding your stay in Luabay Tenerife. We are extremely sorry to hear that your holidays with us did not meet up your expectations. We have taken note of your comments and will use them to improve our service. We also regret you did not... More

barnsley
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

When I first read reviews for this hotel I was a bit doubtfull and actually changed my mind and then after thinking about it for a few days decided to go ahead and book and was glad I had. The hotel was quite and not many children at all. The sunbathing area is set out on 3 terraces - one... More

Was this review helpful? Yes 4
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear 12mac57, First of all let us thank you for your wonderful review of our staff members, our facilities, location and food quality. Be sure we will pass on your comments to all our departments, as it helps us to improve further. We are also grateful for pointing out the drawbacks you noticed during your stay. Such comments always help... More

Liverpool, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Good value for last minute price paid. A bit basic for 4 star- better classed as 3star +. Food good with plenty of choice- breakfast orange juice a bit weak - hotel clean -towels and bedding changed frequently but no mirror or tea /coffee option in room. Air con would not blow cold although engineer checked for fault. Staff very... More

Was this review helpful? Yes 3
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Brenda W, Thank you for your comments regarding your stay in Luabay Tenerife. Be sure we will share your comments with all our staff, as it is always encouraging to receive positive feedback and keep on doing a good job. We are looking forward to welcoming you in Luabay Tenerife next time you visit. Kind regards More

manchester
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from two weeks at this hotel, reception staff were great fast check in. Room tenth floor lovely sea view. Room was nice, clean and comfortable cleaned throughly each day with fresh towels. Food was very good was always service with a smile, nothing to much trouble. Close to the beach. Nice roof terrace with plenty of sun beds.... More

Was this review helpful? Yes 10
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Paula P, Dear XX, Thank you for your fabulous review of your holidays in Luabay Tenerife! It is a pleasure to receive such a positive feedback and know that our guests enjoy their holiday time with us. We value your comments regarding our facilities, entertainment and all our helpful staff. We will keep working hard to offer top class... More

Lincoln, England, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

For easy reading, here are the things we would have wanted to know before we booked (in no order): - A hairdryer is included - The shampooo/bodywash is on the wall (not what we'd expect for a 4*) - The food is good, lots of chance, it varies every night. - The juice at breakfast is weak squash (not what... More

Was this review helpful? Yes 5
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Laura-Jayne B, Thank you for taking time to share your holiday experience in Luabay Tenerife. We are extremely sorry to hear that the hotel did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is crucial for us to improve our facilities and service. We are looking forward to... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 8, 2014

Stayed for 1week, reception staff were great sent us straight to dinner before checking in as we were late arriving, room very clean and comfortable, great view of mountain and sea could even see Loro Parque, all staff were great but especially Dory the entertainer who I think has a hard job trying to keep everyone happy on her own,... More

Was this review helpful? Yes 5
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Apihols, Thank you very much for being our guest and sharing your experience. It is a pleasure to receive such a positive feedback and know that our guests enjoy their holiday time with us. We value your comments regarding our facilities, entertainment and all our helpful staff. We will keep working hard to offer top class service to you... More

York, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 7, 2014

I have visited this hotel 6 times, originally as an AOA. the hotel is very deceiving as only an on street entrance is visible. The staff are friendly and welcoming, food was typical with plenty of choice. Rooms are a little dated but comfortable. Hotel is a 15 minute walk away from the main square. The beach is right at... More

Was this review helpful? Yes 4
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear PumpkinPye04, Thank you for taking time to share your holiday experience in Luabay Tenerife. Be sure we will share your comments with all our staff, as it is always encouraging to receive positive feedback and keep on doing a good job. We are looking forward to welcoming you back in Luabay Tenerife and doing our best to make your... More

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Additional Information about Luabay Tenerife

Address: Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luabay Tenerife 4*
Reservation Options:
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Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Luabay Tenerife Puerto De La Cruz

636 photos of this hotel

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Hotel & grounds (46)
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Pool/beach area (27)
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Bathroom (10)
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Room/suite (23)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (37)
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Double Standard Ocean View (46)
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Double Standard Teide View #1213 (46)
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Double Standard Teide View #1124 (53)
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Pool (22)
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Restaurants and Bars (33)
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Single Room (45)
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Suite Madrid (68)
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The Hotel (33)

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style
#12 Luxury Hotel in Puerto de la Cruz
Hotel Class
Official Description (provided by the hotel)
A new angle on Puerto de la Cruz ...The Luabay Tenerife is located only yards away from the spectacular volcanic beaches at "Playa Jardin" and 5 minutes walk from the town centre.It has completely renovated rooms with fantastic views out to sea or over to Mount Teide and the Orotava Valley. ... more   less 
Number of rooms
337

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