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All 80 Puerto de la Cruz hotels

Luabay Tenerife

4.0 of 5 Hotel   |   Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
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A recent review
4 of 5 stars reviewed 6 days ago
LadyMalfoy Scotland
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655 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manchester
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

On entering our hotel bedroom, we noticed a sewerage smell and immediately opened the balcony doors to let fresh air in. This improved the odour in the room but as soon as we closed the doors, the smell returned within a couple of hours. We turned the air conditioning on in the room and the smell got even worse and... More

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Scotland
Top Contributor
77 reviews 77 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is an average budget hotel, I don't understand why some of the bad reviews. It is very clean, the rooms have been successfully updated, is practical and the design of the building was very good, because everyone has a balcony and a view, we were in the side that overlooked the Teide Volcano. Beautiful. Towels were clean, matress was... More

Was this review helpful? Yes 1
st. johhn's nl
Contributor
14 reviews 14 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Classed as a 4 star, definately not. A "tired" hotel, that needs an upgrade. Holes in the Lamanate floor in bedroom. One mirror in small bathroom. One garbage can. No dresser or suitable spot to lay suitcase. Pillows are 1/2 inch thick.....had to get three. Matresses in beds are old and you can feel the springs no problem. Maid had... More

Was this review helpful? Yes 1
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Crockerholly, Thank you for taking time to share your holiday experience in Luabay Tenerife. We are extremely sorry to hear that the hotel did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is crucial for us to improve our facilities and service. We also took a note of... More

Glasgow, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have read all these reviews, some positive some not, I really cant understand what some people want from a holiday,? There Is no way you can fault this hotel, staff are lovely and very helpfull, food is amazing so much choice, the hotel is cleaned continuelessy the staff work hard. The hotel is situated close to everyyhing you need,... More

Was this review helpful? Yes 7
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Bartiboy, Thank you for taking time to share your holiday experience in Luabay Tenerife. Your comments about our staff, facilities and food quality are very much appreciated, as they encourage us to continue growing and providing an excellent service to our customers. We are happy to hear you chose our hotel for Christmas holidays and are already looking forward... More

northumberland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I always pick hotels 4 star up over as i am believer you can ruin a holiday on a bad hotel, this hotel is advertised as 4 star, in my opinion it is 3 at best, i always book through Thompson as usually i agree with their hotel ratings but not this time, i will not put up negative comments... More

Was this review helpful? Yes 1
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Dhsk, Thank you for sharing your opinion regarding your holidays in Luabay Tenerife. We regret that our hotel did not live up to your expectations. We do our best to make our guests feel welcome and have relaxing and enjoyable holidays. We would be very pleased if you gave us another opportunity as it will be a pleasure for... More

Plymouth, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

we stayed here for a week, the weather was great and we had a hire car so spent very little time in the hotel. Our room was clean, the view was mostly other hotels, the food was fine, a wide choice , plenty of it including fresh fruit good value for money. we were disappointed with the pool area, small,... More

Was this review helpful? Yes 4
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Christine W, Thank you for the time you took to write a review regarding your stay in Luabay Tenerife. Thank you for your lovely comments regarding the food variety and room facilities. As for the pool area and evening entertainment, your comments are already taken in consideration. It is very important for us to receive both positive and negative... More

Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It is with a heavy heart that I write this review as I believe that the management of this hotel are genuinely making an effort to improve it's faults. However I feel compelled to share my experiences as honetly as I can. Myself and my partner, a gay couple aged 29 and 30 have just stayed there for one week,... More

Was this review helpful? Yes 4
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Jonny156, Thank you for taking time to share your holiday experience in Luabay Tenerife. We are extremely sorry to hear that the hotel did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is important for us to improve our facilities and service. We took a note of your... More

Wisconsin Dells, Wisconsin
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just stayed at this hotel for a week @ half board and was pleasantly suprised, the staff, rooms, restaurant, bars and all facilities were first class, being situated a few hundred metres from the playa jardin beach, and within easy walking distance of the towns bars, cafes and resataurants, we found the location ideal, When we were there we had... More

Was this review helpful? Yes 3
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Paul, Thank you very much for sharing your holiday experience with us. Your kind comments about the staff and facilities of our hotel are very much appreciated. Please be sure we will pass on your kind words to the correspondent departments. We are pleased to hear that the location also added to enjoying your holidays with us. We would... More

Aberdeen, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Centrally situated and within a short walk to the town centre, Loro Parque, the beach, bus terminus, shops, supermarkets, etc. Pleasant, helpful staff on the desk and throughout.The rooms are clean, tidy and made up every day; complete with daily renewal and top-up of towels and toileteries. The dining room serves a wide selection of good food + chef's ham... More

Was this review helpful? Yes 3
administrador_luabay, Front Office Manager at Luabay Tenerife, responded to this review

Dear Strath, We would like to thank you for the time you took to write a review about your holidays in Luabay Tenerife. It is a great pleasure to know that you have been choosing our hotel once and again for your holidays. We will pass on your kind comments on the food standards, room maintenance and service to all... More

Lewes, England, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

we arrived on the 26th feb for one week,very big complex very well organised,when we got to our room we found that even thought we had booked and payed for a seaview room we were not given a seaview room due to them being busy so i was told, the view we had was off a climbing frame and mini... More

Was this review helpful? Yes 3

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Additional Information about Luabay Tenerife

Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Luabay Tenerife Hotel
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Luabay Tenerife Puerto De La Cruz
Address: Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luabay Tenerife 4*
Official Description (provided by the hotel):
A new angle on Puerto de la Cruz ...The Luabay Tenerife is located only yards away from the spectacular volcanic beaches at "Playa Jardin" and 5 minutes walk from the town centre.It has completely renovated rooms with fantastic views out to sea or over to Mount Teide and the Orotava Valley. ... more   less 
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