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Luabay Tenerife

4.0 of 5 Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
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Luabay Tenerife
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Luabay Tenerife
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769 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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cheshire
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We didn't choose Hotel Luabay, we took advantage of a great offer by Thompson...., before flying though I did read through the blog and was a bit apprehensive......We found the Hotel Luabay WAS Great !!!..... Great food....., Spotlessly clean,...Extremely pleasant Staff, ...Cheap Drinks....Good Entertainment every night!... Extremely helpful and pleasant staff at the front desk...cheap taxis, our room 423 had... More 

Was this review helpful? Yes
Exeter, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

Positives - Overall, great value, very good location, room, views & food. Decent value wines. Friendly & efficient service, justifies 3.5 Thomson stars. Near town centre, bus station & beach, decent parking nearby. Puerto is a lovely character city with plenty of life, bars, restaurants, etc, although weather in Nov/Dec is changeable, easy drive to south Tenerife for the sun!... More 

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel looks grand and lovely but the food really lets it down. I went half board and only ate breakfast once and dinner once. The hot breakfast was cold and the dinner was tasteless and barley warm

Was this review helpful? Yes 1
Gentry
2 reviews
3 of 5 stars Reviewed 3 weeks ago

My husband and I just spent 2 weeks at the Luabay, and below I'd like to review each aspect of the hotel: RECEPTION: There was one male receptionist who was extremely helpful, funny, and friendly, but the other receptionists were always short with us to the point of being a little rude. I always got the feeling we were annoying... More 

Was this review helpful? Yes 1
Be Live O, Front Office Manager at Luabay Tenerife, responded to this review

Dear Shery R, Thank you for taking time to share your holiday experience in Be Live Experience Tenerife. We are extremely sorry to hear that the hotel did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is important for us to improve our facilities and service. We have taken... More 

Wigan, United Kingdom
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned from a week here & cannot believe the bad reviews. This is a lovely hotel & we never encountered any rude staff, quite the opposite. We were half board & the evening fayre was pretty standard for a hotel buffet. At breakfast, the chef made the most amazing ham & cheese omelettes. Not sure what the... More 

Was this review helpful? Yes 1
Be Live O, Front Office Manager at Luabay Tenerife, responded to this review

Dear Boey13, Thank you so much for your lovely comments about Be Live Experience Tenerife. Your comments about our staff, facilities and food quality are very much appreciated, as they encourage us to continue growing and providing an excellent service to our customers. We are looking forward to welcoming you back in our hotel and doing our best to make... More 

Coventry, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

our holiday was spoilt because we did not have any help at all from the Thompson rep. my wife was taken ill and we spoke to the rep, she offered plenty of advice on what to do but did not do anything at all for us, not even a phone call the next day to see how my wife was.... More 

Was this review helpful? Yes 1
Be Live O, Front Office Manager at Luabay Tenerife, responded to this review

Dear Peter C, Thank you for taking time to share your holiday experience in Be Live Experice Tenerife. We are extremely sorry to hear that the Thompson rep did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is crucial for us to improve our facilities and service. Please accept... More 

Cannock, United Kingdom
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 22, 2014

On the good side it is fairly near the sea and just a couple of minutes walk to the bus station and the centre of the town. The rooms were very clean but the beds were not the most comfortable . Booked double room but ( as often happens) it was two singles pushed together . Restaurant food was uninspired... More 

Was this review helpful? Yes 3
Be Live O, Front Office Manager at Luabay Tenerife, responded to this review

Dear gringots987, Thank you for sharing your impressions about Be Live Experience Tenerife with us! We appreciate your comments regarding our staff, location and service. We took a note of your comments regarding the food and have reported them to the correspondent departament. As for the incident with the kitchen utensils, we agree that it is unacceptable and our head... More 

Coatbridge, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 22, 2014

Nice Hotel with swimming pool and entertainment. Food was excellent . 10 minutes walk to the centre of the town. 5 minutes walk to the seaside. I would recommend this hotel as the service was friendly and staff helpful.

Was this review helpful? Yes 2
Be Live O, Front Office Manager at Luabay Tenerife, responded to this review

Dear Frank R, Thank you for taking time to share your holiday experience in Be Live Experience Tenerife. Your comments about our staff, service and entertainment are very much appreciated, as they encourage us to continue growing and providing an excellent service to our customers. Thank you for your kind words and for recommending us. Best regards. More 

Bristol, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 22, 2014

We thought this Hotel was very good value for our money. 1: Good Location, If you are fit not that far to walk to the town and shops, 20mins approx. 2: The beach is even closer a 10min walk. 3: Good evening entertainment, Things like Charlie Claplin, Flamenco Dancers, Bird Show etc. 4: Very Good choice of food, and plenty... More 

Was this review helpful? Yes 3
Be Live O, Front Office Manager at Luabay Tenerife, responded to this review

Dear Susie W, Thank you for taking time to share your opinion regarding your recent stay at Be Live Experience Tenerife on TripAdvisor. We are very grateful for your comments about our staff, food quality, location and entertainment activities. Thank you again for your wonderful words! We hope to see you back very soon! Yours faithfully. More 

Northamptonshire, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 13, 2014

wow this play was amazing, by far the cleanest hotel i have ever stayed in, the only complaint i had was the lift had broke for a day while there so had to use the stairs but everything else was great, the pools, the views and the food was amazing, also the spa treatments and the modern hotel room, staff... More 

Was this review helpful? Yes 2
Be Live O, Front Office Manager at Luabay Tenerife, responded to this review

Dear Suzieq3282, Thank you so much for your lovely comments about Luabay Tenerife. We are pleased you enjoyed the location of the hotel. We encourage you to choose Luabay Tenerife for your next holidays, as it will be a great pleasure to welcome you once again! Best regards. More 

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Additional Information about Luabay Tenerife

Address: Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Luabay Tenerife 4*
Number of rooms: 337
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Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Luabay Tenerife Puerto De La Cruz
Hotel Style:
#16 Luxury Hotel in Puerto de la Cruz

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