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Be Live Experience Tenerife

4.0 of 5 Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Luabay Tenerife)
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789 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Exmouth, United Kingdom
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We have stayed at the Luabay for the last three years, and always enjoyed our time there. The rooms are comfortable and the balconies too, particularly those opposite the lifts, as they have views of Mt Teide down to the sea and Punta Brava where the Atlantic rollers crash against the shore. The cafeteria style restaurant offers a range of... More 

Was this review helpful? Yes
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear Exmothian1, Thank you so much for your fantastic comments regarding Be Live Tenerife and thank you for being such loyal guests and choosing our hotel once and again for your holidays. Be sure we will share your comments with all our staff, as it is always encouraging to receive positive feedback and keep on doing a good job. We... More 

North Yorkshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

Me and my partner stayed here just before Christmas and overall the hotel was okay. We stayed half-board for 7 nights and managed to get a deal with Thomsons. Overall, I would rate the place as a 3 star as certain aspects let the place down. It was not the 4 star experience we were expecting and therefore we were... More 

Was this review helpful? Yes 1
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear N M, Thank you for your comments regarding your stay in Be Live Tenerife. We are very glad you had enjoyable holidays with us. We will pass on your observations regarding the food to the relevant department and take necessary measures. We are hoping to have yet another opportunity to welcome you in Be LiveTenerife. Kind regards More 

Pori
Contributor
12 reviews 12 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I do not want to complain much cause staff was great. Beds was qualityless, hard as a rock and goes separate all the time. Blankets was old and they tingle my skin. Room was ok view was great from this 9th floor balcony. They, in my opinion, underestimate peoples outside Spain or Germany cause only on this two languages tv... More 

Was this review helpful? Yes
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear Olli_65pori, Thank you for taking time to share your holiday experience in Be Live Tenerife. We are extremely sorry to hear that the hotel did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is crucial for us to improve our facilities and service. Your constructive feedback will certainly... More 

Essex
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband, brother and l went to luabay hotel on november 11th 2014. My brother got his own room and we got ours. My only complaint was the bed, we had twin beds, but seeing as my husband and brother were quite happy in their beds, l just put the 2 back rests from the settee on my one. The... More 

Was this review helpful? Yes
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear EssexChrissiek, Thank you so much for your lovely comments about Be Live Tenerife. We are pleased you enjoyed the location of the hotel and appreciated the beauty that the island of Tenerife is. Your comments about our staff, facilities and food quality are very much appreciated, as they encourage us to continue growing and providing an excellent service to... More 

Valle San Lorenzo
Contributor
16 reviews 16 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to take a short break and drive up to Luabay for the main 3 days (to the English) of Christmas Eve, Christmas Day and Boxing day. Check in this time was quite busy. This was the first time that we have had to actually queue to check in, but it was just fine. However, the (very pleasant) lady... More 

Was this review helpful? Yes 2
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear PaulaValleSanLorenzo, Thank you for the time you took to write a review regarding your stay in Be Live Experience Tenerife. We are glad to hear you made a decision to come back to your usual hotel. Thank you for your lovely comments regarding our staff and room service. As for the food and the wifi connection, your comments are... More 

Teguise
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Being a vegetarian you could get the hotel to offer more vegetarian dishes instead of chips, salad etc. ALSO MY BIGGEST COMPLAINT IS THE VERY POOR LABELLING OF THE FOOD. The hotel had some POORLY labelled dishes but OVERALL most items were NOT labelled. They had Pasta some days with bits of meat in it. Vegetable soup/pumpkin soup with suspect... More 

Was this review helpful? Yes 1
Rochdale
Top Contributor
103 reviews 103 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We booked our holiday through Thomsons. We paid a small fortune for 7 days over the New Year all inclusive. We have been to many all inclusive hotels so we know what to expect. Luabay was very disappointing and we were underwhelmed by the service we got. Here are the main gripes: We arrived very late at night 23:30 through... More 

Was this review helpful? Yes 3
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear LoubylouRochdale, Thank you for taking time to share your holiday experience in Be Live Tenerife. We are extremely sorry to hear that the hotel did not entirely meet up your expectations and would like to let you know that each and every guest´s opinion is crucial for us to improve our facilities and service. Please accept our apologies for... More 

cheshire
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We didn't choose Hotel Luabay, we took advantage of a great offer by Thompson...., before flying though I did read through the blog and was a bit apprehensive......We found the Hotel Luabay WAS Great !!!..... Great food....., Spotlessly clean,...Extremely pleasant Staff, ...Cheap Drinks....Good Entertainment every night!... Extremely helpful and pleasant staff at the front desk...cheap taxis, our room 423 had... More 

Was this review helpful? Yes 3
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear coachpartyCheshire, First of all let us thank you for your wonderful review of our staff members, our facilities, location and food quality. Be sure we will pass on your comments to all our departments, as it helps us to improve further. Such comments always help us to look into problems in detail and find a solution quickly. We are... More 

Exeter, United Kingdom
Contributor
18 reviews 18 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 19, 2014

Positives - Overall, great value, very good location, room, views & food. Decent value wines. Friendly & efficient service, justifies 3.5 Thomson stars. Near town centre, bus station & beach, decent parking nearby. Puerto is a lovely character city with plenty of life, bars, restaurants, etc, although weather in Nov/Dec is changeable, easy drive to south Tenerife for the sun!... More 

Was this review helpful? Yes 2
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear David C, Thank you for taking time to write such a detailed review regarding your recent stay in Be Live Tenerife. We took great pleasure reading your remarks regarding our friendly staff, location, service and food. We have already shared your comments with all the hotel departments to let our staff members know what a great work they are... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 16, 2014

The hotel looks grand and lovely but the food really lets it down. I went half board and only ate breakfast once and dinner once. The hot breakfast was cold and the dinner was tasteless and barley warm

Was this review helpful? Yes 1
Be Live O, Front Office Manager at Be Live Experience Tenerife, responded to this review

Dear Bubba9087, Thank you for taking time to share your holiday experience in Be Live Experience Tenerife. We took a note of your comments regarding the food temperature and have reported it to the correspondent department. Your constructive feedback will certainly help us to improve our weaknesses and provide an excellent holiday experience to our guests. We are hoping you... More 

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Additional Information about Be Live Experience Tenerife

Address: Avda Blas Perez Gonzalez 11, 38400 Puerto de la Cruz, Tenerife, Spain (Formerly Luabay Tenerife)
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Be Live Experience Tenerife 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Luabay Tenerife Hotel Puerto De La Cruz
Florida Tenerife Hotel
Hotel Florida Tenerife
Florida Hotel Tenerife
Be Live Experience Tenerife Puerto De La Cruz
Hotel Style:
#16 Luxury Hotel in Puerto de la Cruz

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