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Gran Hotel El Tope

Calzada de Martianez, 2, 38400 Puerto de la Cruz, Tenerife, Spain
Hotel amenities
Gran Hotel El Tope
Best prices for: 1 room 1 guest
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Ranked #13 of 80 Hotels in Puerto de la Cruz
A recent review
4 of 5 stars reviewed 2 days ago
kmy_ro Bucharest, Romania
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502 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bucharest, Romania
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Nice room & location, good breakfast , the wi-fi was free but inaccessible in the room. I recommend it!............................................................................................................

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Nottingham, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have been to this hotel 5 times Good points Very quiet No rush for sunbeds Very clean Staff very good and helpful Our room had 2 sunbeds and table and chair on the balcony Bad points Entertainment poor other 4 star hotels in the resort much better Food very poor on some occasions we went out for meals in the... More 

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1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

No chance of ever staying here again! Reception staff are ridiculously rude. A family member come to visit and they have never received such rude and insulting behaviour. Reception are meant to be the first people you see! The food was horrendous cold and flavourless and the room was very unkept. The first response we received on arrival at 11pm... More 

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Brecon, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

just finished 2 weeks holiday at the el tope , been here before it was good to see the staff again very friendly . also a lot of rooms have now been upgraded ,this hotel is in a great location great views of sea , resort and volcano mountain, all ready booked for next year 2016..

Was this review helpful? Yes 1
KatiPelka, Guest Relations Manager at Gran Hotel El Tope, responded to this review

Dear Mike, thank you ever so much for your great review! We are very happy that you have totally enjoyed your stay with us and even happier that you have already booked for next year. Thank you very much for your continued loyalty! Looking forward to your return visit we remain with kind regards from Tenerife El Tope Team More 

Blackburn, United Kingdom
1 review
4 of 5 stars Reviewed 2 weeks ago

we have just returned from a week in the hotel. On arrival we went straight into the restaurant for a meal then checked in at reception. The restaurant staff were extremely friendly and welcoming as were all the staff. The food was good although we found the bacon and eggs etc at breakfast were quite often cold, the dining room... More 

Was this review helpful? Yes 1
KatiPelka, Guest Relations Manager at Gran Hotel El Tope, responded to this review

Dear Andy, thank you very much for your visit and for sharing your positive feedback with us and other travellers. It was delightful to read that your room was the best you have ever stayed in. Thank you also for your kind words to our staff and your suggestion to put a microwave in the restaurant. We will definitely take... More 

Ammanford
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On arrival mid-evening we were ushered straight into the restaurant for a welcoming meal then swiftly and efficiently taken to our room which was two floors below reception. What a lovely room (29) big, light and airy with large comfortable twin beds pushed together, two large comfortable armchairs, a balcony with sliding windows and a big bathroom where everything worked... More 

Was this review helpful? Yes 2
KatiPelka, Guest Relations Manager at Gran Hotel El Tope, responded to this review

Dear guests, thank you very much for choosing Hotel El Tope and for sharing your super review in regards to your recent stay with us. We are very happy to hear that you had a relaxing and enjoyable stay with us and are already planning to come back. Your kind comments and praise are very precious to us. Looking forward... More 

Frankfurt
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

El Tope is a quite big hotel close to the center of Puerto de la Cruz, located on a little hill. Service was very good at the reception, rooms as well as in the restaurant. We had a renovated room, which was nice and clean. Had a very big balcony with Sea view. I think all rooms have sea view... More 

Was this review helpful? Yes 2
Yorkshire
Top Contributor
82 reviews 82 reviews
47 hotel reviews
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed April 11, 2015

Stayed two nights in March as we wanted to spend a little time on the North coast, not just in the sunny south. Arrived by car. Hotel is a little difficult to spot, as it does not have any large signs with its name on. Parking was OK, but did get quite full later. Reception was quick and efficient. We... More 

Was this review helpful? Yes 5
Crewkerne, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 6, 2015

We booked this hotel from the Thomson website in their 'last-minute' section. From the website (and the hotel's own website) we could see that the hotel was in a brilliant position and looked very inviting and was suitable for our budget. We thought we would book a superior room as, from the website, these rooms looked to be very pleasant... More 

Was this review helpful? Yes 8
UK
Contributor
12 reviews 12 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 29, 2015

This hotel is a little past its prime and is a little worn out in place, for example the worn out carpets so threadbare that they had holes in, but nonetheless the hotel it still retains some of its charm. The restaurant was excellent, a good choice of good quality buffet style food and fantastic service from the efficient waiting... More 

Was this review helpful? Yes 2
KatiPelka, Guest Relations Manager at Gran Hotel El Tope, responded to this review

Dear guest, thank you very much for choosing our hotel and for taking the time to share your feedback. We are very pleased about your positive comments regarding our buffet. At the end of last year we have renovated 72 rooms and will hopefully continue renovating the remaining rooms during the rest of the year. If you plan to visit... More 

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