Although this hotel states that is has disabled facilities and disabled car parking, it fails to mention that it is on a very steep incline therefore suitable for anyone with mobility problems. The car park is situated behind the hotel and there is no access to the hotel from the car park therefore you have to walk up this steep...
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Third time to this hotel. Always had a room overlooking the pool, road and mountains. The pool is a pool, the road is a road, but the view beyond to the highest mountain in Spain is great. The hotel situation, helpfullness of the staff and the food in the restaurant was excellent. Would I stay again? Yes.
Dear Gordon H
Thank you very much for sharing your experience with us on Tripadvisor. We are very pleased to know that you had a very pleasant stay amongst us. Your good feedback on our services and staff satisfies us and encourages us to continue offering our customers the best service. Greetings from the beautiful island of Tenerife.
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We have stayed here many times and like the location with great views of the mountains and the sea although it is a bit of a climb from the beach. It has very helpful and friendly staff and an excellent manager who is very much involved and clearly wants to be helpful to the guests. The breakfast and dinner buffets...
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Dear Wiliam J
Thank you very much for taking the time to inform other potential Tripadvisor travellers about your experiences with us. We are pleased to know that you appreciated our location, installation, cleaning etc. Your good opinion on our helpful and friendly staff pleases us and encourages us to continue to give our customers the best service. We hope...
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Having stayed at this hotel 3 times. I found the last time the food was really poor. Complained to the management and he said he was new but the same chef was in charge, would not go back
Dear dorothyb b
Thank you very much for taking your time in sharing your experience with us on Tripadvisor. Thank you also for your comments about our food, we take into good account your observations and no doubt these comments help us to meet the needs and preferences of customers who visit us. We hope to have the opportunity of...
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Puerto de la Cruz is a busy town with lots of traffic. The Sol Melia is situated on a main road into the centre and therefore half of the rooms numbered in the 20’s and 30’s face the pool, the mountains and this road. This is fine is you want an early start as the road quietens in the evening,...
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Dear ruardean89:
Thank you very much for taking the trouble in commenting on the experience of your stay in our hotel. We appreciate your criticism on the carpet and the tableware and have taken into account your comment on the bed linen. We would like to take this opportunity to inform you that the hotel has a daily security service....
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Booked for my 20th birthday told Thomson holiday rep we wanted a quiet area but that had a night life. We we got the quiet area for sure but no night life. We felt intimidated by the amount of guests over 50 year old and is overrun by German. We didn't find one English person all holiday. the hotel is...
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Dear Steph9231:
We greatly appreciate the trouble you have taken to share your experience during your stay with us. I regret that you did not like our location, neither the nationality and age of most of our customers that coincided with you during the dates of your holiday. No doubt your comments help us to meet the needs and preferences...
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My review would contain 2 sheets of A4 BUT TO SUMARIZE Road dug up outside constant noise, swimming pool closed all week due to maintenance, second pool only reached via 84 lava steps, no pool bar open, no thomson rep, no welcome party, only 6 English people, no or very liitle entertainment at all. Food average.Courtesy bus could not pick...
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Dear jean c:
Thank you very much for taking the trouble of sharing your experience with us and other Tripadvisor travellers. I greatly regret that your stay with us coincided with the works that were being carried out by the Town Hall on the road outside our Hotel, as well as the closure of one of our swimming pools for...
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We stayed at this hotel over Christmas and New Year. The hotel, its services and location were good.
However, a number of the hotel staff (specifically the senior male bar and restaurant staff) were disrespectful, rude and obstructive. All other staff including the more junior restaurant staff, the housekeeping staff and ‘most of’ the reception staff were extremely courteous and...
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Dear Sammyboy217:
Thank you for the trouble you have taken in making us partakers of your experience at our Hotel. Following your comments, we have implemented new procedure manuals for the staff in our Restaurant and Bars in order to achieve better quality of service towards our customers. No doubt your comments help us to meet the needs and preferences...
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Sol hotels are usually above average, however, there's always the exception!
First of all, we visited just before xmas and the roadworks..etc, mentioned so many times in TA are more or less complete and are no longer a nuisance.
Twin, sea facing room was OK, although a bit worn around the edges. Could feel the springs in the mattress and...
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Dear Ian057:
Thank you very much for taking your time in sharing your experience with us. Thank you also for your reviews and we take into account your remarks on our breakfast service. No doubt these comments help us to meet the needs and preferences of customers who visit us. We are very pleased about your opinion on the attention...
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The room had a run down feel and very weak internet connection and so asked to change room,which they willingly obliged. The room was spacious but had a run down feel,internet worked but very slowly.
Main problem was in the day the room was just too warm and yet they turn of the ac in September. So because of that...
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