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Hotel Puerto de la Cruz

Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
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Hotel Puerto de la Cruz
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Hotel Puerto de la Cruz
Hotel Puerto de la Cruz
Hotel Puerto de la Cruz
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561 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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Basildon, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We have visited the hotel many times over the last 20 years. During the 6 months since our most recent stay, huge improvements have been made throughout the hotel- new mattresses and pillows( haven't slept so well in years) / new flooring in the room/ 2 sittings at dinner/ new sun loungers/ etc etc.The gardener has worked wonders despite the... More 

Was this review helpful? Yes 1
1 review
4 of 5 stars Reviewed 1 week ago

We have been to this Hotel quite a few times over the last 2 years, after the first time I was not sure I would return, we did not feel too welcome the first time, the second time was a little better, so we tried again, it seems to get better each time, the staff were friendlier, which leads you... More 

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Last came here in summer 2012, great hotel. Love the pool at the top, more open and quiet up there. Have never eaten in restaurant though, always self catering as we know the area well so there are plenty of places to eat. Lunch time bar great food, would definitely return if heading back to puerto de la cruz.

Was this review helpful? Yes 3
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Becks 1991 Thank you very much for choosing the Hotel Puerto de la Cruz for spending your holidays last year in July and it is a real honour to know that you had a good stay amongst us and would definitely return to our hotel if you decide to visit the town of Puerto de la Cruz again in... More 

Leeds
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed for a fortnight, from 24 February to 10 March, half board. I have to agree with the review below which showed that after the cost of air fares and transfers from the distant airport, the hotel provided real value. Our room, on the fourth floor and overlooking the pool and Mount Teide, was far larger than many we... More 

Was this review helpful? Yes 2
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Gerald M First of all, thank you very much for the excellent feedback on your holiday in our Hotel this last February and secondly, it is a pleasure for me to know that you enjoyed your stay amongst us and that we have fallen short of your expectations. This makes all our hard work realy worth while. I really... More 

Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2015

Booked a family room and got a triple room with an extra bed. No fridge in the room as advertise. Breakfast wax fine good selection of cold and hot food. No booking lounge with towels which was great. There were 164 steps from the town to the hotel (hotel uphill). Heated swimming pool.

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Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Aura, First of all I would like to thank you for making us partakers of your opinion through Tripadvisor after your stay in April 2014 and secondly, I really appreciate your positive comments on our breakfast buffet and on our no lounge booking sistem. Sometimes it gets a bit difficult to inforce but we try hard to comply with... More 

Scotland, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 24, 2015

A week away in the sun. Overall the hotel was very clean although could have had a refurb e.g. carpet, paintwork. Generally the staff were friendly and helpful. Unfortunately we booked half board and the food quality was poor (this opinion was shared by several other guests). We only ate in 3 nights. Breakfast was bearable but not really something... More 

Was this review helpful? Yes 2
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear I v, Thank you very much for taking your time to send us your feedback and I am very sorry that, concerning our buffet, we have not lived up to your expectations. Our Chef and his team work hard every day to offer the best quality and variety possible, having a wide range of products to satisfy all tastes.... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 4, 2015

I had a one week break in February. To knowledge the only other Brits in the hotel were a guy from Sheffield and a couple from Manchester. So make your own mind up from that. From my own personal point of view the one and only critisism of the hotel was that the bed was so firm that I awoke... More 

Was this review helpful? Yes 3
Dirección H, Director at Hotel Puerto de la Cruz, responded to this review

Dear Mike H I would like to take this opportunity to give you my sincere thanks for the positive comments you have reflected on Tripadvisor as this enables other users to make their own personal reflections on the very valuable information given by you I appreciate your kind words on our staff, this is an aspect of our service which... More 

London UK
Top Contributor
87 reviews 87 reviews
44 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed February 28, 2015

Readers should note that I am a keen Trip Advisor fan and always read the reviews of hotels before making a booking. It always amazes me that reviewers often fail to compare their experience to the price paid for their hotel stay. The old mantra is true, "you get what you pay for". I have just returned from a very... More 

Was this review helpful? Yes 7
Dirección H, Manager at Hotel Puerto de la Cruz, responded to this review

Dear docvwLondon Thank you very much for you positive impressions on your stay in our Hotel this past Februry, which I have read with great pleasure. Also thank you for the time you have taken in making us partakers of your satisfaction. After having offered you good service and comfortable facilities, among other things, I can only thank you for... More 

Lowestoft, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2015

This nice hotel is not for the English. After feeling invisible for 4 days, I met a Scottish lady and in the 2 week stay I only spoke to a handful of people. Room although dark was lovely, Room 207 was at the side of the hotel so not a good view. The refurbished lovely bathroom was spotless thanks to... More 

Was this review helpful? Yes 3
Dirección H, Manager at Hotel Puerto de la Cruz, responded to this review

Dear Pamela F Fisrt of all I would like to thank you for having taken your time to upload your experience in our Hotel to Tripadvisor and I am very pleased that in general you found our installations and services to your liking. Thank you also for your kind comments on the cleanliness and on our staff, with special mention... More 

london
Reviewer
4 reviews 4 reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 10, 2015

Me and my partner stayed at the Hotel Puerto de la Cruz for 2 weeks all inclusive from 6th September to 20th September 2014. We were warmly greeted at reception on arrival, and all the hotel facilities was explained to us. Domingo was especially helpful and sorted out any issues we had during our stay quickly and professionally, all the... More 

Was this review helpful? Yes 10
Dirección H, Manager at Hotel Puerto de la Cruz, responded to this review

Dear Mark and John, On behalf of the entire team of the Hotel Puerto de la Cruz I would like to conveny to you our sincere gratitude for the comments you have sent us and also for making us partakers of your satisfaction. It is very gratifying for me to know that your stay was so good and that you... More 

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