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All 81 Puerto de la Cruz hotels

Hotel Puerto de la Cruz

4.0 of 5 Hotel   |   Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
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Hotel Puerto de la Cruz
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Ranked #30 of 81 Hotels in Puerto de la Cruz
A recent review
3 of 5 stars reviewed yesterday
lynne b Burnley, United Kingdom
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459 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Burnley, United Kingdom
1 review
3 of 5 stars Reviewed yesterday NEW

stayed at this hotel fully inclusive for one week - room ok - pool view overlooked by main road so quite noisy - staff polite - food was bearable - but as my travel companion walked with a stick it was taxis for every journey - this hotel is not suitable for anyone with a disability and im my opinion... More

Was this review helpful? Yes 1
London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just returned from this hotel and would not hesitate to return.The staff are efficient, professional and accommodating. The food was plentiful and there were good choices too. Our sea view room had unobstructed view of the sea,clean,good size but in need of refurbishing. One negative comment is, the hotel is on a hill and those who cannot climb the slope... More

Was this review helpful? Yes
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear Meena, First of all I would like to thank you very much for having chosen the Hotel Puerto de la Cruz for spending your well deserved holidays and I'm very pleased that your stay with us was satisfying and that we have managed to live up to your expectations. Thank also for your kind words on our staff, with... More

Northern Ireland, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Stayed at this hotel for ten nights and have absolutely no complaints. Arrived after 9 on first night and we were still able to have dinner. We were half board and food was great. At breakfast there was a great choice with the chef doing omelettes,pancakes and fried eggs to order.You did have to queue sometimes but so what.The evening... More

Was this review helpful? Yes
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear Paula S First of all I would like to thank you very much for uploading to Tripadvisor your excellent opinion on our Hotel and I am very pleased that you and your family had a such a good stay amongst us. It is an honor for me to know that you would definitely come back again in the future.... More

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel rooms in need of renovation but there are nice mature, if small, garden areas and two well maintained wimming pools. Restaurant has weird fluorescent lighting, but you can choose to sit by the large windows for fresh air. Evening meal was of a good standard although lacking fresh vegetables and decent desserts and drinks are charged separtely. Breakfast was... More

Was this review helpful? Yes 1
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear Mr. Neil O I greatly appreciate the time you have taken to inform us and other Tripadvisor travellers of your experience in our Hotel and I am very pleased to know that you consider we are a good value hotel. While your overall stay was satisfactory, I would like to apologize for the issues detailed in your comments in... More

Chesterfield, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay with my family at this hotel we had three generations and this hotel suited us well . It was very clean and the bedrooms were cleaned daily the house keeping staff worked hard and deserve praise . The pool area was very nice and clean too and never too crowded , a small criticism the... More

Was this review helpful? Yes 5
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear purplehlady, Thank you very much for taking part of your valuable time to inform us and other Tripadvisor travellers on your positive experience in our hotel and also for having chosen the Hotel Puerto de la Cruz for spending your well deserved holidays this year. Thank you also for confiding in us and I am pleased that our Installations... More

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have to give credit to the housekeepers, they did a good job! The room,(although it is very old), is very clean and in an acceptable condition. The location was ok, not too far from the beach, shops and restaurants. The parking space is limited but you can always find parking spots on the street around the hotel. The food... More

Was this review helpful? Yes 3
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear Helen J, First of all I would to thank you for having chosen the Hotel Puerto de la Cruz for your holidays this year and also for having sent us your positive feedback on your stay amogst us. Thank you also for your kind words on the work of our housekeepers and I´m pleased you found their service to... More

Manchester, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have just returned from a ten day holiday at the Hotel Puerto de la Cruz and I would definitely recommend it, especially if you want a proper Spanish holiday and not a Brits abroad one. The reception and receptionists were all friendly and efficient. We checked in at 9.45 pm, but still were able to have an evening meal... More

Was this review helpful? Yes 3
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear SharonABurnley, Thank you very much for sharing your excellent review with other Tripadvisor users and also for making your reservation at the Hotel Puerto de la Cruz, relying on us to have an enjoyable your holiday with your friends. Your excellent score and magnificent description of our facilities, buffet and services pleases me greatly and makes all our daily... More

Elounda, Greece
Contributor
18 reviews 18 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

it is a very nice hotel.good rooms good sleep,friendly staff,nice swiming pools,good quality of all inclussive,nice lobby & restaurant.a very good restaurant by the pool.the only negative thing is that it's not by the ocean but very near the promenade.i really recommend it.

Was this review helpful? Yes 4
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear faridfa, First of all thank you very much for choosing the Hotel Puerto de la Cruz for spending your well deserved holidays and also for taking your time to upload your excellent opinión on our hotel to Tripadvisor. It is very important for us that future holidaymakers get to know the opinion of our guests in order for them... More

Dublin, Dublin, Ireland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

we just come to the hotel where we stayed 14 days in 3-14 august and i can say that i was very pleased with the conditions provided on this price.first the food and drink was good and abundat ,pools were very clean,bartender and receptionist were friendly,the rooms were cleaned every day including sundays. i was shockhed about previos reviev about... More

Was this review helpful? Yes 5
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear Constantin and Mirela First of all I would like to convey to you my sincere thanks for the positive feedback you have uploaded to Tripadvisor for the knowledge of other travelers looking for a destination to spend their well deserved holidays. I am very pleased that you consider that we have very good quality / price and your kind... More

Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Just had 10 days at the hotel and overall very pleased with our stay. Rooms are clean and tidy although 3rd bed for our 11 year old was very basic and she was ready for her own bed by the 4th day. Restaurant staff are very friendly and helpful and the food is fine with at least 2 different fresh... More

Was this review helpful? Yes 6
Dirección H, Director General at Hotel Puerto de la Cruz, responded to this review

Dear Michael M Thank you very much for taking part of your valuable time to write a review on your experience amongst us and for sharing it with other Tripadvisor holiday makers who are looking for a hotel to spend their next holidays. Thank you also for choosing the Hotel Puerto de la Cruz and giving us the chance to... More

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Additional Information about Hotel Puerto de la Cruz

Address: Avenida Marques de Villanueva del Prado, 38400 Puerto de la Cruz, Tenerife, Spain
Location: Spain > Canary Islands > Tenerife > Puerto de la Cruz
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Puerto de la Cruz 4*
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Also Known As:
Sol Puerto De La Cruz Hotel Puerto De La Cruz
Puerto De La Cruz Sol
Hotel Puerto De La Cruz Tenerife

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