On arrival discovered hotel surrounded by roadworks. We were put into rooms on lower ground floor, after pre booking rooms with a balcony .Eventually moved, but room tatty and bathroom smelly. The hotel is also very noisey we could clearly hear snoring, and people talking and moving about. The area at the rear of the hotel, next to the police... more

If you are looking for a very good famly run friendly Hotel then this typical Canarian style Hotel will be the place for you. Situated centrally this hotel has a warm friendly atmosphere with all of the staff making sure that your stay is comfortable and that your custom is appreciated. From the daily maid service to the waiters and... more

I had booked directly through the hotel, having chosen this property for its Canarian character, small size, reasonable rates and central location, and I found the fact that the hotel has been run by the same family since the start re-assuring. I emailed the hotel about rooms and info and got very prompt friendly replies. I was a bit disappointed... more

This hotel should be renamed the MONOPOLY, because it really is a dice-throw what sort of accomodation you will get ! My wife and I stayed for 14 days over Christmas and New Year 2007/8, and we booked through Travel Republic. We specifically booked a double room with balcony, but on arrival we had been allocated a pokey 10 foot... more

I have a friend who would never go anywhere else than the Monopol,whilst myself would never go there again.!. I now use it as a toilet stop being convenient to the town in general!. No air con' is a big minus especially in the summer months when the noise from the discos is overpowering.and windows must remain shut. When I... more

Not the best hotel in Puerto,but any self-respecting regular visitor to the town really should make at least one stop here,purely for the ambience of the place.I find it hard to be critical of the Monopol but that is the nature of writing a balanced review.I will list a few things,but don't let it put you off going here. Depending... more

We've stayed in this resort several times, always in the larger hotels and having admired this one in the passing we thought we'd give it a go this time. It was NOT a disappointment! If you are seeking an authentic & charming small Canarian hotel you'd do well to check this one out. It is family owned, has a terrific... more

We have been 4 days in these hotel at the beginning of June. The hotel is excellent, the first view of the entrance is wonderful, with all these plants, wooden fornitures everywhere, great personnel. The location is excellent, in the cente of Puerto de la Cruz. What I remember the most is a fantastic "paella" eaten at the restaurant of... more

A charming hotel with cheerful and helpful staff positioned centrally in Puerta de la Cruz. The main town is only a short walk away and close to the shops, bars and restaurants. In spite of this, it was very quiet in the hotel both night and day. We enjoyed the week we had here very much. There is an old... more